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This hotel ticks all the five star boxes, but what stands out are its staff. They are superb and make you feel genuinely welcome.
the location was great,the stuff were very helpfull and kind,breakfast was very good,room service was very affitionet.
Lovely hotel, great location. The room was a good size and there is a good gym at the hotel. A very good breakfast buffet. I was given a 'city view' room which faces Nevsky Prospect. I asked whether the room might be noicy because of traffic but the staff confirmed it would not be. This was not the case at all, the traffic noice was very audible all through the night. If you are a light sleeper ask for a room facing the courtyard. The service attitude of some staff is not at a five-star level altough other staff members were absolutely lovely - so a bit mixed there. Another small thing to note there was no kettle & coffee in the room which I found suprising for a hotel of this standard.
Very good Lobby, nice but small rooms, very good bed and bath staff. Easy to find. Prices for minibar are crazy (peanuts - 18$ !!!, small bottle of cheap shampain - 140$ !!! Rooms are smaller then on photoes (we stayed at Delux room).
clean,friendly personal,very good location
Exceptional staff made this jewel shine even brighter.
The hotel overall was great, well located for tourist as most of the interesting historical sites and museums are within walking distances or public buses are available right in front of the hotel. There are many good restaurants around the vicinity of the hotel. No
Excellent location: walking distance - between 10 and 20 minutes - to most touristic attractions, and two minutes away from the Metro station. Very attentive and courteous hotel staff. Rooms are spatious, confortable and clean. Very expensive comparing to other European major destinations but not expensive comparing to similar hotels in St. Petersburg, Russia.
I liked the best location and the good rate fixed for my stay period of time. Also staff was more than welcome and the hotel facilities are luxury. N/A
Staff was very friendly. Room was clean and comfortable. Somebody was heavily smoking on my floor.
Great location. Good access to bus and metro. Room was clean ans spacious. Excellent buffet breakfast. Contrairement à ce que nous avions lu dans les commentaires des voyageurs (mais peut-être est-ce parce que nous sommes hors saison), était compris dans notre formule le buffet à l'Imperial Room. Abondant, très varié, excellents produits. Very small bathroom. Seul bémol, étonnant pour un hôtel de cette catégorie : la salle de bain, proportionnellement très petite par rapport au reste de la chambre (entrée, dessing...). Difficile d'y poser une trousse de toilette et les wc sont vraiment trop proches du lavabo.
Excellent location, great service, new and confortable
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
specially for business trips - breakfast should be erlier as 07:00AM
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
You feel ourself like a tsar! Great service in the hotel, very good sommelier in restaurant Taleon. Beautiful swimmingpool with great view. You feel that it cost more then you paid. nothing
Hotel staff was wery friendly and changed the booked room for a larger one without any charges. We enjoed our staying there very much. Everything was excellent.
Service is very good. The hotel is extremely beautiful and really worth to spend time there. I highly recommend this amazing hotel.
Top service, location We didn't get the room we booked. The prices were untransparent.
Exceptionally good service, decor, comfort, cleanliness and efficiency. All staff friendly and helpful. Very good location. First rate hotel taxi service to and from the airport. This is probably one of the best hotels in Europe if not the world. -
location is fine - price is too high overpriced
The staff shows absolute incompetence as far as client satisfaction is concerned
It has an excellent service!
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
The hotel have a nice location in the walking distance from the many attractions and sights of the downtown. As well it’s close to subway station. The single room is very small. I would not recommend it for business stay, because there is no table in the room to work. The bathroom was a regular size, but washstand and toilet bowl were almost useless due to the smallest size I ever seen in the 4-star hotel.
The staff was very friendly. The location is almost perfect. A very comfortable hotel. The temperature of the shower was not very constant.
Perfectly situated and excellet SERVICE... Well above any of my expectations ahead of my arrivle
Friendly, helpful staff; good location; good breakfast; clean Small room (standard), no wardrobe
Our room was beautiful, clean and comfortable, althought small. The breakfast room was very nice decorated and the ambient, service and the breakfast good. We ordered taxi to the airport at the reception desk to be sure to get a liable taxi. After 25 minutes there was no taxi and after urging the reception tried to get an other taxi, but she did not manage to do it in time. We got the money back and went out. Our luggage was taken to the street taxi. The personnel was pollite, but a bit unexperienced (as very often in Russia) for a 4 star hotel.
Location is excellent, comfort in the room also excellent (great bed, bathroom, TV), also excelent breakfast and good staff who speak engish, which is great in that city.
There are provided excellent brackfast, even if the place only provides brackfast not a official restarant. Nice service and very sweet. Thank you!
The staff was very quick to react and very friendly. This is very assuring in Russia. Excellent location for visiting places, can walk to major attractions easily. It seems the hotel was freshly opened and some facility and service process was not properly established. However, judging from the prompt reaction of the front staff, I expect this will be more or less resolved in matter of time. The classic room was little too small for two of us, may be better for single traveller on a short trip.
The hotel is situated right in the centre of St Petersburg. My room was comfortable and the reception staff very helpful The lift - very small and slow
I spent 4 nights there from 12 to 16th September. There was a serious issue about what I expected when I booked the room but I do not want to expose the details to avoid harming the business of the hotel because this is an error cause by the booking.com website. Anyways, when I realized the problem and escalated it and showed my irritation, I was really shocked at the way the receptionist (Yulia) handled it very professionally and then the great booking manager (I wish I still remember her name) did not only solve the problem but... exceeded my expectations as well!!!! Again I cannot give more details but I can simply say.... I will surely go there again and again and again. Small entrance but luxury inside and excellent location! The entrance is very irritating, a very tiny elevator exactly the size of an airplane toilet! That's all.
For a person who did not speak any Russia they are excellent with communication in English - the hotel is very elegant in the entrance and they are very helpful. Lovely place to stay and see St Petersburg. NO
The room I rented was very silent and comfortable The hot water for bath-tub was yellow and smelled poorly
Location: metro, supermarket, nice vieuw (stayed on the 8th floor river side) Breakfast was ok. Quite large room and bathroom (double comfort room). Check-in procedure took too long. Internet is quite expensive– you can better go to McCafe next door, take a nice coffee and use free WiFi. One of the days airco was not working (+37c outside) in whole hotel, fortunately they fixed it late in the evening ( after many complains). I would expect some personal care kits in the bathroom for this price – at least some shower gel, it was almost nothing there. However location of the hotel is convenient, it is located above huge roads so is very noisy even with the window closed. Don’t think I would stay in this hotel again.
location in he center of SPb,good renovation
At Pyb.4320 (EUR.105) for 2 nights including breakfast, this hotel is/was for Russian standards very cheap and excellent value for money. There is for me in the future no reason to go to other hotels in St.PB costing EUR.200-250 for nearly better quality. From outside you fear an old fashion Soviet-Union boring hotel, but inside all is new and very clean. My room was small but it was enough and the matrass was excellent. Empty minibar. Why? I could not wash myself because water in bath was brown ... that needs to be dealt with.
Very good location, near the underground. Some rooms are after capital repairs and they are ok, but my one was old-fashioned, so I didn't like it. Breakfast was rich. Old-fashioned rooms.
It was good combination of location and service for that money I'd like receptionists would be friendly sometime
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
room and service were very good. the concierge-marie and anna were very helpful to us,
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
Excellent Service It was a good tip not to book a room overlooking the inner court. The rooms with outside windows are much better due to the view. Excellent location near the Museum of Russian Art.
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Friendly staff and excellent location. Safe and pleasant
Good location. Good service. Expensive.
The breakfast is great The room was small
To hot in rooms. Not good aircondition.
Position..real in the centre..perfect to visit the town.
The hotel is very comfortable The price for the breakfest was absolutely and ridiculously expensive. Out of any proportion with any other top rate hotel.
A very good localization- Perfect The breakfast is very expensive. Do not take it there
room design was nice. you can not open the window - air con not efficient.
Work of staff - they were really respective, carefull, trying to help breakfast in room - poorly served, oversaulted, wrong hot drinks
I liked the location. The staff were friendly. Free wifi is a bonus. The gym was not great and the hall ways tot he get to the room too dark.
Nice, clean, ideally located in the city centre and very good for sightseeing. Moreover, the staff is very friendly, and breakfast is generous
It was a very nice stay. construction activities nearby.
-very kindly and helpfully staff. Very good located, the hotel is in the historical centre and if you want you are in a few minutes on the metro station.The building where the hotel is, is a business centre and the hotel is in the 2nd and 3rd floor of this building. But it was ok ´cause better a small cosy hotel with kindly staff as a big hotel with unkindly staff. For city trips and business trips perfect. There was no restaurant and bar only breakfast restaurant. But the staff told me that soon there will be a restaurant and bar.
clean rooms, nice staff
Clean rooms, renewed furniture, modest staff, price-quality is very good, location is perfect Noise from the street - not hotel fault, but not pleasant during stay
Good location for the Nevsky, Moscow railway station, the underground, easy access to the airport. The special offer gave good value. Staff friendly and trying to be helpful. Rooms quite comfortable, good quality breakfast. No business facilities and no gym; reception and bar staff, although helpful, make many mistakes; rooms either too warm or too cold; noisy local parties in the restaurant. Would recommend, but only if good promotion rates available.
Very enthusiastic front desk and concierge - we couldn't have asked for a better experience on our first visit to St Petersburg!
The staff is very kind and helpful The bed is comfortable Good breakfast The bathroom is a little bit small
I would rate staff 10 stars if I could! Extremely nice, professional and polite, helping and considerate, ready to accommodate any request.
ample and delicious breakfast buffet, extremely helpful staff, free wi-fi internet, nice location close to Nevsky prospect and tube (quite a long walk to the Hermitage though) Be aware that the hotel actually has a few rooms without windows (or rather they have windows looking onto the lobby, so no natural light and curtains have to remain shut). We were unlucky enough to get such a room upon arrival, but complained - the room in addition had no hot water and a broken air-con, which made it freezing and the carpet was beyond filthy. We were ready to cancel our reservation and leave, but the hotel staff were extremely helpful and apologetic and put us into a different room, which was perfect and had a nice view into the courtyard. Would recommend this hotel, despite the intital hick-ups.