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Made to feel very wlecome nothing too much trouble although we didnt speak any french the staff were very helpful in english
Poor service on accessing tghe car park - had to phone from the car to gain access to the facility even after booking in
On arrival we had a problem with our room but this was sorted out promptly, professionally and to our utmost satidfaction. We found the staff very friendly and helpful, The location was close to the city and restaurants. The hotel restaurant was good as was La Table de Thierry in the old town.. There are 2 type of executive rooms and this should be pointed out to guests on booking.
Good location, in a nice town, in a spectacular region. A pity there was no bar.
Excellent location. Reception staff very polite and helpful and spoke both English & French. Handy to restaurants, transport and only short pleasant walk to the tourist old city and Place de Jaude. Found the aircon temperature set a little high and was not able to adjust it down (not a major concern and as we were only there 1 night, did not bother to raise this with the Hotel staff).
The vicinity to town Too high cost for this kind of hotel. Accomodations (double beds separating), very uncomfortable. Room too hot, could not adjust temperature, very uncomfortable. Parking fee is rediculous, that is taken advantage of the customer. Noisy room.
the breakfast bread was good that the only positive thing I found in this hotel. junior duite is definitively not a suite but 2 small rooms and one has a camp bed. bathroom is very old and durty so are pillow and blanket. Than looby carpet is really old, and durty. and finally if you need the elevator on the moning you may wait for 20 min to get the change to see the unique elevator full
Friendliness Didn't clean up a spill on the carpet after the first night
We stayed at the hotel during a trip to watch rugby. It is well situated for walking into the town centre and catching a tram to Stade Marcel Michelin.
The staff were very friendly and the partner restaurant good. The underground car park was a bit of nightmare going between the two floors as the ramp was very narrow on the bend and is very tight for a mid range saloon (which was brand new and so we didn't want to scratch it!!)
It was clean and comfortable. The staff were helpful. The cost of the breakfast was ridiculously high. It was not a good value. I also feel that during the period we were there, all the hotel prices in the city were inflated somewhat.
Staff had very good english and it really helped me as i didnt have any french. The buffet breakfast was very expencive at 12 euro per person
The house keepers talked to loudly outside, making it hard to sleep. And also if you stay on the groud floor, you can hear all the movements on the room over you, so if the person in the room wakes up before you, you'll probably wake up also because of the noise.
Comfortable stay, good overnight Hotel away from the noise of the Autoroutes. Could be difficult to find without a Sat. Nav. We liked the air conditioning in the rooms.
Breakfast! The hospitality tray in the double room only catered for one person.
modern room; clean; excellent location Did not have an iron ready (current one was damaged)
Good room. We liked the free coffee-to-go and cake in the morning.
I liked the the location, style and layout of the hotel. The facilities exceeded our expectations and needs and with the convenient tram just outside the front door meant exploring the town was simplified. I felt the parking could have been free for residents.
Wide room, Free breakfast coffee and croissant. TV and Movie programs are excellent. 10 euros/day for parking.
services / facilities, nice hotel staff, very good breakfast There was an unpleasant smell in the room (which could be caused by a cleaner used to make up the room). We left one window open during our stay.
The room was well equiped. No restaurant although there were plenty within 10-15 minute walk.
nice bar area the rooms were incredibly hot and wouldnt cool down
Good basic hotel Over heating
It's convenient place to stay if you traveling to Barcelona from Paris, or from Barcelona to Paris. I'll recommend to everybody. Poor choice of equipment in Fitness Center, dirty carpet on floor, need to clean or to change. Choice of cheese on Breakfast is poor.
Great hotel, excellent breakfast, good facilities
The staff were very helpful directing us to various sites. The children liked the free cuddly toy they were given Room was not as clean as I would have expected- the blankets on the bed were quite old with holes, however as an overnight stay it was acceptable, but I would not stay any longer. We were also given a top floor room despite having young children and luggage which was not particularly child friendly despite this we stayed in another novotel near Paris and found this to be fantastic- food, room and much better value for money so would use a novotel hotel again
The hotel was well situated for our further travels. It gave us a good nights sleep, a swim, nice evening meal & breakfast None
Room was well appointed and very clean. Restaurant food very good.
We were using it as an overnight stop-over hotel on route to our main destination, it was well placed for the motorway system and easy to find. The room was comfortable and clean. We did not use any other of the facilities
reception desk 24 hrs open - restaurant open 06:00 until 24:00 - good and friendly staff - clean and well maintained hotel - easy access from motorways - free parking for cars - large room prefer to have free access to internet for this class of hotels - since many business visitors are using this hotel
The restaurant was nice and the room was clean and tidy Not enough staff in the bar
Good buffet breakfast provided. Hotel had its own free parking near entrance. Reception staff helpful in suggesting restaurants in the City Centre (about 10 mins by car away). Internet (but need to pay) available in room. Hotel bathroom had some maintenance problems (basin couldn't drain water) which had not been sorted out before moving in. Otherwise, no other problems.
Excellent dining facilities and helpfull staff. The location next to motorway junction also suited us for exploring the countryside.
Hotel just near the "Péage". Slightly more expensive than the Ace hotel (100 mtrs away), but it includes a restaurant, bar and a terrace. Good beds. I expected the breakfast to have just a bit more choice. But breads were freshly baked.
we use this hotel every time for one night everytime we travel to & from the UK as it about halfway the hotel is clean freindly & the bed is very comfy & you can get a meal or drink and a good breakfast. what more could you ask for for this price.we have already recommended this hotal to lots of our friends and they have loved it.
Excellent food, good stopover when en route to further destination Rooms could be updated, bed was very soft
Very comfortable pleasant hotel Expensive breakfast considering state of the gb Pound v euro so didn't try it.
No shower curtain/door - it was missing.
Convenience to autoroute and Riom. The facility of a lift to the upper floors. A good buffet breakfast. Reasonably priced menus and pichets of wine. Restaurant service was less than elegant. No seats outside in the extensive grounds.
Staff were very helpfull. The rooms could do with redecoration, looking very tired. The food was very good in the restaurant.
Staff extremely welcoming. Excellent meal. Stairs are difficult for my wife so having lift access to room was most welcome.
Airco in the room. The breakfast was very good. We had a connected room (2+3) which was very easy with the children!
Looccation and easy access from the motorway No
Central to Clermont Sites. Poor bar facilities. Tea cups in the bedrooms were of poor quality plastic.
Reasonable cost for connecting rooms we have teenage children and wanted them close but not same room. Good breakfast, We did not realise it was under going a re furb and there were decorators and plasterers in reception. The room was hot and fairly cramped but ok for a one night stop over. Didnt know restaurant would be closed for evening meals.
Bathroom dirty air con did not work in one room no tea making facilities
Location and friendeliness of the staff the cumbersom access to the garage level from my floor (5e). I had to take two elevators back and forth.
Helpful staff.Excellent breakfast. Bedroom facilities,such as lack of two bedside tables,are too basic for this class of hotel. Taxi booked by hotel was grossly overpriced.
Large bedroom. Easy parking. Bathroom "tired". " Cooked breakfast" on the first morning was cold. Breakfast on second morning - just one person to try to cope! No plates, no glasses, no cold food, no hot food, no orange juice, no fruits but it did have some bread and preserves. Restaurant closed on Monday and Tuesday evening. Most unsatisfactory.
Very Basic Hotel in need of modernisation
The breakfast was outstanding, staff very friendly and helpful. Staff were a bit thin on the ground in the evening. The only staff we saw was one at reception and one other sort of floating between bar and reception (although both were very helpful and friendly). We stayed on Saturday night but were unable to buy a meal (snacks only, pizza sandwiches etc)
We loved the new room design and the restaurant has improved immensly since last we stopped in in a Campanile The hotel provided every thing that we needed - very well
Good breakfast, reasonable hotel with basic facilities. New hotel, nice looking rooms.
Very surprised ast how excellent the restaurant was
This is a new style Campanile. If you are looking for the old green hotel, you will miss it. Subtle grey colours and a new logo are the order of the day. Restaurant area was a bit like a works canteen
Clean, spacious - very good location for motorway - although Campanile was not signposted as we came off Exit 13. Good design - comfortable room and very large shower room. 10 minute drive to Riom - very interesting old city - found nice restaurant there too! Handy for Volvic too - well worth a visit. Fairly quiet hotel - considering the proximity of the car park. We were able to have window open at night. Had coffee/tea making facilties in room. Restaurant was quite expensive for a meal that was not particularly good. Only just managed to get a (tight) parking place on one of our nights.
Rooms recently renovated. Comfortable bed. Walk in shower.
Fantastic! Just what we needed after driving for hours from Calais. Couldn't have been better and more welcoming. Nothing.
Room clean and comfortable. Restaurant very pleasant and good menu. Parking a great advantage. Would have liked Air conditioning in our room. Disturbed by coach party arriving late at night in nearby car park and leaving engine running in the morning whilst awaiting passangers to embark.
Like all Campaniles I have stayed in, good value and simple but comfortable
The hotel is very convenient for the autoroute and makes a good overnight stop. It isn't really suitable for a longer stay.
On site covered parking and price of hotel. also 5/10 minute walk to centre, which is cool.
Excellent area next to city center, very good staff, clean, and cosy.Very large room with excellent desk and comfortable bed; in one word excellent. small advice : the internet connection could be better
Good location, easy parking, excellent value for money. The hallways looked in need of refurbishment, and the first impression of the neighborhood was not good, but still good value for money.
Very good location and very nice room.
fair price below our expectation, hotel condition isn't good at all.
I was demanded higher amount of money than a contract rate. The reaction of a cashier was indistinct when I required the correction of the bill.
Nice central location. Good breakfast.Secure parking.
very clean, quite, good internet access. better reception first appointment, more international TV channels
Very clean and friendly staff
easy access to hotel, friendly staff. Restaurant closed; laundry closed; credit card machine didnt work.
The hotel was very good and the and staff were excellent. Only a small complaint that the bed dipped in the middle, but otherwise recommended Only a small complaint that the bed dipped in the middle, but otherwise recommended
Very comfortable and convenient No
Main town square was only a 10 minute walk. The rooms were quite hot during the night.
The Breakfast buffet was not up to standard.
Breakfast - quality and choice of food. Leaving room keys behind reception visible for all to see and possibly access.
Location to the pretiest part of the city was good, Rooms finished to a good standards and clean We arrived expecting to use the reteraunt only to find it closed on a Saturday
free Wifi throughout hotel no restaurant at weekends.....
We used this as a stopover after a long day of traveling and found the hotel to be very comfortable and clean with everything we needed,
Good clean environment. No english speaking receptionists at night.
The location was absolutely great for access to the motorway. The only thing wrong was that we couldn´t get internet access although the staff were very helpful
Decent clean economical hotel in a resonable location, with very friendly staff. this a bar and resurant, and other good eating places a short walk away. No negative points to mention
We arrived late and they were kind enough to leave a 'key drop' for us. Rooms quite small
Close to motorway Room like prison cell, very noisy
Good location for my requirements. Staff are friendly and helpful. Free wifi. Room was small - twin beds filled it except for a small desk & chair. Bathroom poor - small half-bath and hand-held shower. Noisy - apart from road-noise, bin lorries at 6am.
We found this budget hotel to be ideal for an overnight stop on our car journey from Calais to Perpignan in 2 days. It's close to the autoroute & the food was reasonable Nothing particularly.
The hotel was cheap and the Receptionist was very helpful Out of the way and parts closed such as the bar and the tabac
No proper shower. Hotel very tired looking