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A very basic room and Hotel.Staff friendliness and the cleanliness of the room were the good points,particularly the receptionists who spoke excellent English.
Welcoming friendly staff. Room facilities OK.
The hotel seems under renovation.
Clean room, fairly comfortable (reflected the price per room), reasonably close to the airport/motorways, morning receptionist very cordial, breakfast available if required (at extra cost). Despite the confirmation stating that we could check in up to 23h00 the hotel was closed when we arrived at 22h20 and we could not get past the security gate into the car park. I walked around to the hotel entrance and found a telephone number to ring and was told by the woman that answered that check in was until 22h00. That said she gave me the codes to get in to both the car park and the hotel and advised that the keycard for the room had been left in the lock so we did gain access to the hotel & room. However, it was extremely dark round the hotel and very cold, -5c, plus I speak fluent french so conversing was not a problem - I think that a non-french speaker would probably have had a great deal more problems in even getting into the hotel let alone understanding where the key had been left. Other points - no lift so had to drag cases up the stairs to the first floor - not easy to find despite being right on the main road as no signs (lit or otherwise) that are easily spotted from the road in the dark. - we requested a twin room (which was stated on the confirmation)and got a double and, since there was no hotelier/night staff on site, there was little we could do to change that.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Brand new Hotel next to airport!
New Hotel with all facilities in excellent order. Restaurant was very good None
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Close to the airport, spacious rooms A little too pricey
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Helpfullness of the staff
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
It is close to the airport
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
I stayed in a studio of the hotel - and enjoyed to have my own little kitchenette - that was very handy as I stayed for more than 2 weeks - the service in the studio is the same as in the rooms - cleaning every day. The choice in the restaurant and in the brasserie was limited - it is probably ok for someone just staying 1 or 2 nights - but not for longer period. Also the quality of the cuisine was not always good - same dish on different days = different quality
Size of the appartments and the bed Slightly shabby decoration in the appartment. Unfriendly staff in the brasserie.
There really wasn't anything to dislike about this hotel - good location, helpful and pleasant staff, the rooms were clean, tidy and well equipped and a choice of restaurants. I'd certainly recommend the hotel.
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
locality and simplicity no tea making facilities in the room
Clean, comfortable, efficient, modern, excellent safe parking! no
No food or drink available on Sunday evening.
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
It was clean and efficient.we only stayed overnight for our return flight from Lyon
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
Warning - Ordered a taxi for the nearby airport at the reception. It showed out to be a no-meter taxi driven by a lady working for the hotel charging me outrageous euro 26 for a 3 minute ride from the hotel. Pushy servants in the restaurant eager to sell. Breakfast selection and quality is great but dinner is not impressive. The wine selction is terrible even if you go for the highest priced. I am disappointed when hotels like this try to use you as they know you are a first and maybe returning client. However I work in Lyon and this treat was not satisfactory. The hotel is your "local host" and their recommendation should be trust worthy inclusive the taxi. I expect to be able to trust the hotel and their recommendations.
The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.
Cheap and Cheerful. Good Restaurant at hotel. Hotel staff ordered morning taxi for return trip to the airport - taxi arrived exactly on time. In the middle of nowhere. Nothing around, if you arrive via taxi you are stuck at the hotel unless you order another taxi.
Handy to the airport Felt the rooms were small - basically utilitarian but no complaints for one night
Nothing They close at 11:00 PM. If you have a late flight (beyongd your control) you are done. Happened to me.
Acceptable quality /price ratio. Hotel is situated among big warehouses. Sad environment. Broken door lock (someone has opened it by kicking in the past).
Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.
Business trip. There as not enough explanation on how to enter and leave the security in the parking lot.
The location in proximity to the airport was its main feature. Breakfast was excellent but not inexpensive. One of the rooms labeled "non-smoking" had a very strong and unpleasant tobacco odor.
Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.
Friendly Staff, Good for late arrivals, Close to main route to alps
staff very freindly. Food excellent and great value for money
freindly staff rooms smelt of smoke - Expensive for type of hotel - expected more from the hotel from expanation on web site at booking
reasonable price, big parking space, acceptable restaurant, clean room WiFi connection requires special registration and nearly no signal of mobile network connection. Breakfast is as poor as most of French hotels.
It was convenient for the Autoroute, and the WiFi was useful. The hotel was secluded from traffic noise. The room was booked for three people, but I had to retrieve a poor campbed from under the double for my son who is 1.97m tall and ask at reception for a pillow, a cup and supplies for the tea making facility, towels etc. The hairdryer didn't work and there was an enormous party of rowdy children....I'm not given to complaining, but you did ask!
arrived at 11.30pm and left by 8.45am so not actually there that long! Beds comfy, showers good. inadequate tea/coffee facilities in each room i.e. only one tea bag in each room (which was for 2 people!)
The room was celan, comfortable and close to the shops.
Advertised free inter net wi fi when in fact it was chargeable.
They had forgotten that we had booked a twin room
near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price
Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!
Friendly and nice staff shower head was broken
The hotel is conveniently close to the autoroute but situated in a quiet area. The staff are very friendly and helpful. The accommodation is basic but clean and functional. Perfect for an overnight stay en-route to the Alps, as we were. The restaurant is adequate with reasonable food.
Breakfast was good and worth the 7 euros price tag. The bathroom and toilet were seperate. The internet connection was simple and free. The bathroom was functional if not on the small side and the toilet was even smaller. The air conditioning in both rooms was inoperable and one room had dead beatles in the bathroom and had obviously not been used or cleaned for some time. The hotel advertised the restaurant as open and serving until 10pm. However upon our arrival at 9pm we were told everything was closed and that there was fast food available in one direction and a town in the other which had restaurants?
Room nice and close to car-charming mangaer None
Good value for money. Excellent location for stop over. Polite and helpfull staff.
We stayed 1 night on our way to the Alps for a week skiing holiday. The hotel was conveniently located, and we had a family room which was perfect - our children had their own room with the only door being into the main room. The staff were very friendly, and even looked after a toy cat that got forgotten until we could collect it the following week on our way back.
Good stop-over hotel
THe position The moquette of the room
Easy access clean hotel Limited menu but fine for our over night stay
Near to motorway, therefore good overnight stop. Basic, clean accommodation and restaurant is good standard considering it's relative cheapness. Quite noisy due to proximity to motorway
The room was good They booked the cost for the room on my card twice, not solved yet (5 days after checking in)
Staff was nice and helpful: shuttle was not available and the lady at desk worked hard to get me to airport. Limited Hours from/to airport shuttle should be mentioned in your website before you make reservation/payment: it helps in decision making. Internet connection was good Room clean, bathroom, toilet clean....but found couple of hair on pillow!
Close proximity to Lyon Airport Yes, no help to room and could not find the light switch to light the hall to my room let alone find the keyhole at door to get into room!
Friendly cooperative staff, simple food and clean hotel
Friendly staff, resolved shuttle problem satisfactorily. Good dinner at restaurant. I reserved on the Internet, because a shuttle to the airport was available 7 days at all hours. On arrival, there was no shuttle on weekends, which is when I needed to get to the airport. I should have been informed of this. Staff finally sent a taxi with no charge, which helped to resolve the problem.
Simple. essential but well located for Airport acess, 10 minutes with no traffic. Missing any bath curtain for having a shower. Having a shower in the bath tub may result in swimming pool in the whole bathroom.
Large quiet room. secure parking. Excellent restaurant
Initially, the staff seemed abrupt and disinterested. Later, in the evening they mellowed and it was OK.. I had to keep reminding myself that I has booked a 2 star hotel intentionally. No shower enclosure or curtain. Mold around tub.
It was quiet and internet worked On the website, it is said that it is close to the airport and that there is a free shuttle. And this is the reason I chose this hotel. However, I arrived too late and left too early to take advantage of free shuttle. The taxi was almost 40 Euro. Next time, I think that I'll stay in a hotel in downtown Lyon.
Staff was pleasant and polite The main reason we booked your hotel was because it had a shuttle to the airport. Though the shuttle picked us up in the afternoon, there was no shuttle available the next morning at 5AM when we had to leave for the airport. We had to pay extra for a taxi.
Friendly staff, lots of small things thought about well. The room was smelly
Fair hotel with cheap rate near the Lyon Saint-Exupery airport (10mn). Good and quite hotel for short stay. No more staff hotel after 10PM.
Brekfast not served before 7AM
The location was great due to proximity to the airport. We enjoyed the kindness and service of the staff. Although all the rooms were non-smoking rooms, it was inconvenient to have people smoking at our floor.