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Good air-conditioning. Dreadful service in restaurant, very slow and they were not even busy. Very offhand reception staff. Patrick was rude, speaking to colleagues the whole time that we were checking out. No acknowledgement, no thank you. Will never stay here again.
Room was clean and adequate for an overnight stop with tea & coffee making facility. Much better than the premier classe next door. It is also convenient to have a restaurant on site. The hotel is not that easy to find mainly because it is not well signposted. Those signs that are in place are too small or only partially visible in the bushes once you have passed the entrance road. The check in desk is the bar in the restaurant but again is not clearly marked.
Clean, good choice at breakfast. No hairdryer in room
simple and easy to book and staff were helpful. Meal well priced
Conveniecene, location, freindly staff on arrival. updated restaraunt and dinner menu. Good security with outside ground floor metal window shutters added, broken cistern in toliet which dripped and ran continually all night, in fact hardly slept at all due to this. ( Room 2. ) We use Campanile a lot and this is the key reason for negative review. I mentioned this to reception in morning and this had been reported by another guest. Please attend to this problem as you only really notice it when trying to sleep .We had a long journey to Calais and then to North of uk the following day and very little sleep! We do use campanile and would stay again if this is put right as it is ideal location for me on business and holidays.
Room was cold. Two days before room heating worked.
Location excellent, very easy to find. Bed a bit hard, as usual, and Campanile should provide more pillows (best to bring your own). Food in the restaurant very good, above average for Campaniles. Would stay again. Toilet needs replacing.
The room was very quiet and the food was good . I did not like the non smoking room in the restaurant it is far to small and not as nice as the smoking side.
Very friendly, helpful staff. Ideally located for the purpose of our trip (Rugby World Cup England match in Lens). minor point only: don't like plastic tea cups provided for use in the bedroom.
Friendly staff who made us feel welcome & did thier best to talk English to us. Very convenient place to stay when using the A26 south from Calais. Our visit was spoilt by the noise from motorbikes that were racing back & forth near the hotel into the early hours of the next day, but this might not happen every night.
Strange lighting system in room which makes annoying noise whenon.food good. but 30% overpriced compared with recent places we have eaten at.
the staff were extremely helpful. The room was clean and comfortable and well equipped. Dinner was good. Facilities for disabled guets appeared good.
The hotel had recently been refurbished to a very high standard. Every thing was very clean and fresh with very tasteful decor. We were greeted by a charming young man who made us feel very welcome despite us arriving before our check in time. We dined in the hotel and the food and service was excellent. Breakfast was an optional extra, and was quite expensive for what was on offer, but what there was available was fresh.
The room was a good size for a family room and the shutters on the windows ensured that we awoke when ready rather than at sunrise, which is when the kids usually wake up! The evening meal was of exceptional quality but quite expensive owing to a poor exchange rate. The ability to make tea or coffee would have made a big difference to us.
Stylish hotel internally, helpful and friendly staff, bedroom very comfortable and clean, excellent food
Friendly welcome - Efficient and polite service - Convient location as only 1 hour drive from Calais. Nothing
Hotel of the 4+ stars standard, highly recommended. Friendly, helpful staff. Hotel is clean and tidy. Very comfortable beds, the rooms are big, nice plasma TV. Big bathroom, nice decorated. Good parking (oposite is the police station), free wi-fi, no password required. Excellent!
The location is particularly good for exploring the surrounding area including the WW1 Battlefields and also a convenient stopover for the Channel ports and Eurotunnel. The staff were friendly and efficient and our room and bathroom were beautifully warm! There really wasn't anything I didn't like.
Luxury, food. This was our 4th visit.
We have previously stayed at this hotel, on and off since 1986 and each time it is better No fresh flowers and a complimentary bottle of mineral water and a small fruit bowl would be welcomed
Helpfulness of some of the staff Quality of food
We have stayed many times because of its excellent location when travelling through France. The Brasserie restaurant is good, the bar is pleasant to relax in. Prices are not cheap but for the pleasure of staying in a lovely building, it is worth it. Staff are well trained and very pleasant.
choice of restaurants, good food, nice rooms, friendly staff, convenience for channel a touch on the pricey side
Close to motorway - a gentile hotel which serves good food and takes dogs
Beautiful settings. Charming rooms and grounds. Great restaurant and No irons available in room though staff ironed my clothes instead (no charge)
All of it No hot water at 0700 in the morning!!
The hotel is very convenient and very comfortable The food is expensive
Comfortable modern room with good shower and separate toilet, nice restaurant next to McDonald and it get very busy so go early Dogs in restaurant!!! and Smoking in the rooms!!!
Convenient stopover location. Practical. Light and pleasant. Secure car park No English language tv channel
Good no frills hotel ideal for a stop over Located on the edge of an out of town retail complex, and was very quiet at night. Helpful staff at reception and a modern styled room which was clean and comfortable
Large comfortable bed. Great shower. Staff spoke English which is useful if your French isn't very good. Air con in bedrooms. Easy to get to. None really.
A simple, chain hotel that maintains high standards of cleanliness and service. The place is rather hard to find and the road it's on isn't in many GPS mapsets - Look for the retail park on the Bethune road and you'll find it.
Good welcome from male staff.Other staff ordered taxi for us ok. The lack of any chair in the room or desk facility.I Pointed this out to staff.The room had a small stool which was completely useless.Hotel has wifi but nowhere in room,other than the bed for using laptop !
Friendly staff. Immaculate rooms. Good breakfast
The price we paid was very good - if you get a great deal on the price then its worth while. There are lots of places to eat late at night at the hotel. Finding the hotel is a nightmare as the address given is miles from where the satnav takes you - locals told me loads of guests have this problem. The main problems are - the night porter seems to spend more time out the back smoking which means there is a wait if you want something. Other guests smoke in their rooms and the smoke pervades the gets out into the corridoors and your room.
The rooms were well designed with large and comfortable beds with good linen. The breakfast was copious with excellent coffee and hot drinks.
Comfortable modern room with good shower and separate toilet, Car park has electric gates which are closed through the night, The staff very helpful and spoke English Had problems finding as sat nav would not find it, But found gps. taken from the "Guide Inter - Hotel" GPS.Lat.N50.491111* / Long. e2.5750*
Very clean and comfortable for an overnight stay and convenient to the Channel tunnel and ports. Cost of buffet breakfast @ 12 euros per person seemed excessive
excellent stopover near the A26 no - everything was fine
Staff were not only polite but extremely friendly and pleasant. The Chateau and its restaurants were a delight No tea/coffee making facilities in room
The quality of the staff, the bedroom and the restaurant Nothing
The attached restaurant was exceptional. None
Clean, well run. Rather corporate feel. Lacking a personal touch.
noise from ventilation system in "Charme" rooms. Motor runs all night
Hotel and grounds good Breakfast for which there was an additional charge of 12 euros per person was not up to the standard of other Best Western Hotels breakasts. Some of the plates /dishes were empty or had very little in them.
Efficient, well-organised hotel. None really.
We reiieved a very warm welcome from all the staff; in reception,the Le Vasco restaurant and at breakfast in the morning
Absolutely lovely Hotel. Fantastic setting on top of a hill, with amazing views. Peaceful, comfortable rooms, very imaginatively decorated. Very friendly staff and generally lovely ambiance
We liked the location, the amazing views from the room and the building's character.
Plenty of space, large bedroom with comfortable bed. Lovely view from breakfast room & balcony. Smell of air freshener / incense(?) when first arrived in room.
Peaceful. Lovely swimming pool. Although no restaurant was easy walking distance of several good restaurants. Interesting history from 1st world war. The staff were exceptionally helpful at all times but when we had an accident in our car they transported us to the ferry for our return journey home. Over and above the call of duty. With many thanks to Justine and all the lovely staff on duty day and night.
Layout of cottage was excellent, especially as we had dogs. No staff spoke any English. No restaurant. Unable to work tv system correctly - only 4 channels available and all were French. Roof had leaked onto bed so bedclothes were wet and stained - it appeared that the room had not been checked prior to occupation (other than to turn on some heating) and had not been used for some time. Glass door on single toilet, which was right next to kitchen, was not appropriate. Access to main hotel from the cottage was difficult due to lack of lighting and no directions so had to access by walking back round from main road. Information in room suggested that breakfast was available in the room but this was not the case (having called a french speaking friend to translate for us).
Excellent room, service, breakfast. Theme rooms were great fun. Travelled with parents and other family member they had great rooms and enjoyable stay. No bad points.
The tranquillity and view were superb would have to be very lucky to find another as good. At the time we stayed it lacked atmosphere as it was very very quiet, think only one other couple were staying.
Unique decor and history of hotel, located in a spectacular French small town.
The hotel was in a good location, the room was really nice with a huge bathroom and lots of space. The breakfast is very overpriced at 12.50 euros per person and the room had an overpowering smell of perfumed cleaner so we had to open all the windows to clear the smell a bit.
Superb! We had a 7 hour drive from Switzerland to UK and wanted to stay somewhere en route near Calais. There are not many hotels near Calais like this one. Off the beaten track, but only 40 minutes drive to the ports in the morning. Fantastic room (Moulin Rouge suite) and just a generally high quality feel to the whole place. Only continental breakfast available and we thought the bread/croissants/jam already on our table was it, however more followed including hot crepes, fruit, cheese, ham etc. Nothing to complain about, but 2 observations: 1) There is only a small car park which has quite a tight entrance. Max 4 cars which might be a problem in high season. However, it does feel very secure as you are parked literally at the front door and overlooked by reception. At busier times, there is parking at the rear of the hotel. 2) The hotel did not offer evening meals when we stayed (end Sept). Initially we thought this a poor situation, but the staff were able to provide a list of recommended local restaurants many of which were only a short walk away. Our trip to the Kasteelhof Restaurant proved memorable as it was very rustic and full of local charm and surprisingly inexpensive.
We only atayed 1 night but very comfortable
Convienent location, secure parking, value for money Did not serve dinner
Excellent room and friendly staff. Convenient for travel back to UK. Good secure car park.
we liked the tidiness of the room and the sanitaire. The personal was very friendly. It's a calm hotel. the bed was a bit narrow
Convenient location, very clean hotel and friendly staff
Charming hotel and room close to an interesting town center.
Pleasant hotel in centre of the small town of Bailleul. Rooms comfortable and quiet.
Near town centre, friendly staff. Secure parking at no extra cost.
Chosen for location only as I was unaware of surroundings and it was close to rail and bus links which worked well. I was disappointed that this was a room only price and breakfast was extra. Location did mean that it was often noisy with trains going thro the station until late.
The room was spacious, clean and tidy. At the back there was a shed in which to lock my bicycle. There are several restaurants nearby. My booking was for a Monday night. This is the one day of the week when the restaurant on the ground floor is closed, and there was no member of staff on the premises to receive arriving guests and issue room keys. If you have booked to arrive on a Monday you will need to telephone the number displayed on the door, and may then have to wait for some time before someone comes along to the hotel to let you in.
Very helpful reception staff. Proximity of Campanile for dinner although not keen on the generalm buffet that was on offer there. Pod toilet and shower very small.
Simple late access
Booking in with more than one room was time consuming - it took us nearly 15 minutes - that could be made easier.
Free wifi was great. The service in the restaurant at the attached Campanile was bad.
combination of good location for world cup rugby, reasonable price, good centre for lille, somme battlefields and memorial sites, arras.
Very reasonable price, good breakfast, had a telly. Had some very noisy neighbours especially the ones banging on the door and in the room next door!?!?!?! May stay again without kids
The staff were very helpful. Nothing was too much trouble. Because of my health, they gave us a ground floor room. Added to which they pointed out that there was a restaurant next door, with a discount for Premier Classe guests. The bed although large, was rather well used, and had a fair sized depression, causing one to roll into the middle
convenience to motorway very uncomfortable mattress, breakfast not worth the money
clean and tidy, next to bethune, near calais and autoroute
The day-after checkout. No receptionist during night. Rooms too small. Bathroom same as a Ferryboat. Bed sheet dirty of hair and body hair.
Clean, comfortable, friendly staff. The breakfast is very good and great location. We recomendad it.
Modern, clean and good restaurant Bit difficult to find
Staff friendly, professional. Restaurant excellent. Restaurant does not open sunday evening
Very convenient and practical for overnight stay. Not far from Calais.
Very Clean, ac worked, friendly helpful staff, walking distance to shops. secure parking
The meal in the restuarant was very good high french cuisine. Portions were ample if you are not a large eater, and fantastic presentation. Drinks were uk restuarant prices. Quiet position near the edge of town One nights stay for a single person including breakfast, a meal with a beer to start and half a bottle of wine and water 109 euro's
Clean, modern & friendly Monday night - restaurant was closed. Had to go into town.
No facilities to make drinks in room, neither was there anywhere during our stay we could get a drink other than the bar which opened the following morning! No staff on duty, restaurant was closed and we where just given a key card and left to fend for ourselves when asked about food and drink facilities where advised to go to St Omer 18km away!!
Staff very friendly and helpful.
Spacious very clean room, quiet location. Comfortable bed, very nice en suite, good continental breakfast. Very helpful receptionist. Very large carpark, nice tidy grounds. Hotel set back away from the road.
Lovely restaurant, food delicious. Staff friendly and polite. Room small but clean and comfortable with en suite so adequate for the one night we spent passing through. Not very easy to find but worth it when we reached it
Restaurant service and food excellent No hot water in room evening or morning. No proper shower. Bath very small Room facilities very limited. Noise from heavy traffic all night. Double bed very small. Not 4-star standard. More like 2 star really. Hugely overpriced.
Delightful hotel set in attractive grounds. Staff helpfull and pleasant. Rather noisy. Close proximity to main rd. Traffic noise throughout the night. Bedroom walls a bit thin. Noise from nearby staiway. We thought a shower head only in the bath but no shower screen nor a shower head fixing point at, or above, head height was rather inadequate. (Chambre No. 1)
Paying for breakfast and then paying a supplement for eggs! no facility ie gym.
excellent food good service money went missing from room during dinner. no complaint made as I had no firm proof
The welcome, comfort, calm and the restaurant were just what we hoped for.
Food Resuarant service a little brusque
This is an impressive park, conveniently situated just on the outskirts of the town. Our room was clean and spacious, with a balcony and pleasant outlook. The proprietors and their staff were very friendly and helpful. The maitre d' was notably obliging, and our dinner was of the finest quality. A traditional breakfast was served in elegant surroundings. The width and comfort of the bed were not commensurate with the status of such a hotel, and there was no proper shower. However, the new proprietors are aware of these shortcomings throughout the hotel and are keen to make improvements. Minor niggles were the lack of internet access in the room itself and the card machine's unwillingness to accept Amex - both issues were being remedied at the time, I believe.
Good quality of food; service of the maitre d' Poor choice of food at lower tariff menus and overpriced food and drink
The two Dinners were excellent - Stall attentive and Menu selection well chosen Having stayed several times here over past twenty years. The Hotel has not lost its charm. Nevertheless some of the decor is in need of freshening up. I get the impression that the new owners are starting that process