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The work crew ( I.E. hotel staff) were very welcoming and friendly.please keep it that way... When welcoming guests with a smile and eye contact maintained very good. Nothing specific at the moment hence it was just a short stay...
the setting is glorious the staff very friendly and helpful I do not think guests staying at the hotel should have to pay to use the sunbathing area which is situated through the spa area. Perhaps an alternative should be provided. Tea coffee facitlities should be availalble in each room at this calibre of hotel.
leisure facilities difficulity accessing internet / broadband
No easy possibility to make use of their facilities like swimming pool or sauna. This had to be done via another service of the hotel.
The hotel is peaceful and relax. It suits a stop;over to break a long journey back home. We stay to go to a funeral. It was fine. The restaurant is good accommodating our vegetarian diete. We arrive at 6 pm wanting a drink, to be told that the bar does not open until 7:15 pm. This is not good service. Friend should be told to bring they ice box and other needed emergency supplies.
Convenient and easy to find. Ideal stop over after a hard days drive down the west coast of France. Dog friendly and nice local walks with a good view over the lake. Our second but not our last stay there!
The setting around the lake
Easy to locate. Staff efficient and helpful. My e-mail requesting confirmation of payment charged to my credit card was ignored and I did not receive a reply.
the friendly catering staff and pleasant surroundings made for a relaxed stay during a long motoring vacation
We were met by a friendly receptionist who gave us all the info we wanted at once. Facilities were, we think, worthy of another star.
The location of the hotel was excellent and easy to find. The lake in front gives a pleasant view and you could walk around it after a good breakfast. Easy access into town by bus or you could walk it. A very comfortable hotel.
Good location, friendly staff, large room, quiet environment, fine restaurant, breakfast buffet, parking facilities. Spa guests in bathrobe in the breakfast area.
Hotel was ideally placed for a stoppover during trip through France. Dax is a beautiful old town, lots to see. Hotel was in the centre of town, great for exploring. The bonus was, my two daughters, 6 & 3 stayed in the room for free, so only paid for a twin. Hotel could possibly be updated, and i can only comment on our room, which was a little outdated, but clean. You had to pay for the parking, but there is parking nearby for free. Food and drink seemed expensive, but then where in France isn't, so not really a complaint!
Excellent room with balcony offering views of the river. Hotel restaurant offers very good food and is reasonably priced. We were surprised at how good this hotel was for the price.
the restaurant and the outdoor area too small for a family of 2 adults and 2 kids
This hotel is ideal for a one-night stay with our family on a holiday trip to Portugal (half-way between Belgium and Portugal)
Staff Restaurant - poor selection / value
The location in SW France is perfect for an overnight stop. The lake opposite makes it feel more relaxed. The restaurant is new and was very good. The decoration in the rooms was poor. The light fittings broken and lights did not all work. Door locks sticky. Poor for the money
The clean room and the nice staff The shower, the whole bathroom was wet ater taken a shower
Good location. The design of the bathrooms was very poor. The shower attachment was too far from the bath, water went everywhere, which is why the surrounds of the bath were mouldy. The windows in the rooms were very small, making the room feel prison cell like. Ok for one night only...
We were satisfied during our stay in hotel. His position from railway station is very good. No
Friendly and relaxed personal. Room was clean and had all the necessarities. Good place for an overnight stay. All the noice and voice from the other rooms.
Reception and Restaurant Staff extremely friendly and helpful. Quality of food in restuarant exceptional. No tea/coffee facilities in rooms
nice little town were requested to pay up front
I wanted a hotel near the centre of Dax during the annual fair. The Acqs fitted the bill, and was convenient for the station - some of my party were leaving by train. The owner was welcoming, and the rooms were quiet. Th bathroom was decided tatty, and the hook for hanging up the showerhead was broken.
They waited up for us, good location, simple to fiind, clean and tidy
I found the staff very friendly, and the room very quiet for its location in the city center. N/A
The hotel in a good location. It was very basic (no frills) but very clean and comfortable, we paid for a superior room, but it wasn't in anyway superior, so i don't know what basic rooms are like, but then it is a 2 star. Overall good for staying a couple of nights if you're more interested in the place and not too fussy about staying in a fancy hotel.
The one nice ammenity about this place was the parking. Retirement community? We felt very out of place at this large, cavernous hotel filled with geriatric residents.
The double room was a reasonable size and centrally located in the town. Booked an air-conditioned room but room provided had no air-conditioning. Car parking was difficult to locate on arrival.
Very clean, the room was comfy with a nice flat screen and really nice bathroom.Staff was very friendly and helpful
Friendly hotel staff. First impression of the building from outside.
quality of food and restaurant staff . Quality of the bed. Fantastic Roomsize. Mini elevator
staff are polite and friendly, nice room, good internet, very nice restaurant (when open) and they allow dogs. The restaurant was closed, better check in advance! It's a very nice restaurant, so that was a shame. Also the parking was full.
We were just passing through the town and slept there for one night. The room was beautifully decorated. Good value for money. Easy to find free parking. The gourmet restaurant at the hotel was closed on Sundays. Everything (shops and restaurants) are closed on Sundays in Dax.
not much not really
We stayed there for our wedding night and the room was clean. However there was no shower gel. No Shower gel
The room, although in a separate building, was very nice and comfortable. The staff waited up for our late arrival.
Most of the staff spoke English,menu was very good.Rather difficult to find,road signage rather obscure but with GPS believe the guidence.
Location to the town was excellent. The cleanliness of the room and hotel . Tea and coffee making facilities in the room.
Rapid check-in & out. A quiet location overlooking the river. Pity the room did not have air conditioning!
reception staff very polite. at time of booking in and out one of the two staff on duty spoke good english. room comfortable and clean. first impressions were good. restaurant staff spoke no English, menu was only in French, service was slow and poor. waiter forgot our water and when he did bring it his hand was over the top of the container (what happenened to basic hygiene training?)
View of the river from the apartment. Free WiFi. Free parking although limited spaces. Within easy walking distance of town. Although room had tv would have appreciated a channel like bbc News is provided by many of the French hotel chains.
Very central but very quiet as it was in a pedestrian precinct. Easy parking nearby. Helpful staff.
Staff very friendly and helpful, location very central, overall good value for money. Not well insulated from outside noise (even with window closed), breakfast a little on the sparse side (1/4 of a baguette and a croissant)
Brilliant location, right by La Fontaine Chaud.
Excellent, friendly service. The proprietors went out of their way to help us more than once. We'll definitely stay there again.
The location of the hotel, the comfort and the silence.
very good central location beside thermal springs.
I loved everything. The situation is fabulous, the hotel staff are fab, a real treat of a visit. No
The staff were incredibly helpful - we arrived on a Sunday night and just about everything was closed - we needed milk for our baby which he provided free of charge and recommended a suitable eatery close by. When we needed a taxi for an early morning ride to the train he rang around til he found someone for us - apparently difficult to achieve as small town taxi drivers don't enjoy early morning starts. The room was large enough for all of us and everything in it functioned well. The location was brilliant. A bar fridge would have been handy.
It's very near the La Nehe thermal spring, in a non traffic street. It's clean I think they could have renewed the furniture besides the room.
Great location in town centre. Room spacious. Staff friendly. Parking available closeby. Noise from street quite early some mornings.