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The owners Sophie and Alain are probably the best hosts I've ever met out of the hundreds of hotels I've stayed at. They went above and beyond to assist us with all our travel issues (unrelated to the hotel itself) and made us feel like home. Room was not very big (the huge bed was probably 75% of the room) but probably pretty standard for France.
Hotel is outdated.Appears to have been a smaller hotel that they added two buildings to,resulting in what used to be an outdoor pool becoming an indoor,and seemingly open to the public based on how many people left the hotel lot after the pool closed.B'fast is only meal restaurant serves,so kids eat free is out the window after 11.No fridges in room,broken ice machines everywhere.Not what they show themselves to be in their info,I will not be back.
I don't know where to begin. Staff was below average. The pool was very dirty, the water was green,cloudy and it smelled. The building is in serious need of repairs. On the upper floors their are stairs in the hall making moving your luggage quit a choir. We could not find a luggage cart. Some of the rooms side on the indoor pool and can be very loud. The windows did not close all the way in the room. House cleaning were cleaning rooms all hour of the night and day. Just don't stay there.
HOUSEKEEPING: Lack of towels-No dusting/sweeping-Lack of Amedities. Door left ajar a couple of times after maid service. No HBO schedule for July.SERVICES: Elevator works only 5 of 7 days-Lobby's complimentary coffee only get filled once in the morning!-One ice machine of three works 30% of the time. One room got flooded and ran into the indoor pool (where did the water come from?
Checked in at 10PM and ate at Ledo. Went to room and young people all over-hanging out and running around. Cleaning staff all over-talking. Room dirty. Went to bed @11PM and pounding on door next to us and couple screaming and fighting and child crying. After 15 minutes of this, we pack up and go to desk. Wait 20 minutes and nobody comes. Go back to room and leave first thing in AM.
Well, when we got there the staff where nice. But the carpets to the rooms where very stained. It smelt like someting was damp and when i opend the room door, it stank. It smelt like mold or somthing had been left wet in there for days. My hubbie had to get a different room. It was much better but i would not stay there again with my family. Sorry to say as the staff where nice but it was just not kept up. I know it in an old town but if your offering a service, make it a good one. Thanks
This is the nastiest Holiday Inn we have ever stayed in! The red tile floors and many sections of carpet were absolutely filthy! The pool water was cloudy and puddles of dirty water surrounded the pool. The carpet in the room and the elevator looked like they hadn't been vaccumned in weeks. The bathtub had hair in it and there was mold on the shower curtain. I wouldn't stay at this hotel if it was free! We spoke with the manager soon after arrival, but saw no chnge in the 2 days we were there.
my widows faced the indoor pool, that was packed with kids from 9am to 11 pm.
We were very disappointed. The hotel needs major updates. The lobby, pool and other areas were very run down.
The Holiday Inn in Downtown Wilmington should be ashamed of itself. First of all, the hotel was completely misrepresented on the internet. The lobby, the halls, and the room were drab and not clean. The cleaning staff's equipment was present in the halls all throughout the day and night of our stay, but I do not think they were utilized on the rooms. The pool and hot tub were not heated. The staff was unprofessional and not courteous. The only positive thing I can write about this hotel is its proximity to Colonial Williamsburg and Busch Gardens.
The elevators needed a lot of work, the elevators only worked half of the time. A couple of people got stuck in the elevator for a half of an hour they had to call the fire department to get the elevator to work and that wasn't the first time that happened. Also the breakfst was ok, the scrambled eggs could bounce they had a big assortment of food. They have temperpedic beds, and nice bathrooms but when you take a shower it would flood the bathroom and sink area. I would probably go there again if they fix all of those mistakes!
Not the Holiday Inn quality we are used to. Several things broken...elevator, spa heater, ice machine. Pool and spa water very dirty (cloudy and green). Coffee maker was only 1 cup at a time, no fridge (had to use a trash can as a cooler). AC stuck on low. Had to ask the front desk 3 times for pool towels, took over an hour.
Idealy placed enroute to Spain. Affordable,Comfortable. To be highly recomended Limited directions but found easily by downloading the TomTom app for Buffallow Grills as one is ideally placed opposite.
None Small bedroom , small bathroom , no lift ,
nothing At first we was try find this hotel about 2 h Direction is wrong. Very small room and bathroom It is smaller then on sailing yacht. In water was too much chlor smelling everywhere. Very noisy. This night was terrible.
That the security agent was king enough to help us out with the code of the door that didn't work. That it didn't have someone at the reception 24/7.
Good location, low price, parking Strong smell of chemicals (disinfection ?) in the room, quite difficult to find when going from highway A9 (exit 42) - remember to print a detailed map !
Nice basic hotel, clean & beds are comfortable. T.v with English channels. Good budget hotel for someone who will not be spending much time in room and just needs somewhere to sleep. On-site parking with no additional charge.
Beautiful location, exceptionally clean appearance, easy to find, realaxed atmosphere. Both a buffet dinner and an an a la carte menu were displayed outside of the dining room for a 7.30 p.m. start. We waited until the start time only to find out that the a la carte menu was not being offered. We only wanted a small meal and after having a drink at the bar, a drive downtown was not an option. The walk was a long way.
Mas Latour Lavail is a GORGEOUS renovated villa. It only has 5 rooms total so you practically have the entire place to yourselves. The owner lives on the property and is exceptionally friendly. The staff is so kind and helpful and went out of their way to help our group of 9 with three small kids. The hotel is out of the main city and you will need a car or taxi to access. It is down narrow roads (sometimes dirt) depending on which way you approach. I was a little nervous driving there at first given the roads, but was pleasantly surprised upon arrival at how beautiful it wad despite the remote location.
The surroundings, food, rooms and staff were fantastic. The staff were so accommodating, we were able to arrange a dinner party for 15 pesons with one days notice. Did I mention the staff were fantastic!!! A comment only, is that this hotel isn't central to the town (only about a 5min drive). this didn't affect us but may be of interest to others.
Excellent Restaurant Very good Ambiance
Food in restaurant was very good. Overall very nice room and hotel in general was quite nice.
location and the excellent restaurant refurbishment of the room is a bit outdated
Very little, the room and bathroom were clean. There is a restaurant which is an enormous part of this hotel, it is run for the benefit of local business people but is the only on-site source of food for the hotel. Room service is only available when they say it is. The managerial staff at the restaurant clearly do not enjoy guests from the hotel eating there and expect the worst tables and cold service. The restaurant tables surround the pool on three sides, which is not shown in the pictures and you are not allowed to swim in the pool before 9am or after 7pm. If you swim between 12 and 3pm, expect an audience of local businessmen to watch and comment. The gardens shown also host functions, during lunch and in the evening. Basically, holiday guests are suffered but not really welcome
The food was at a very high standard
Every thing was perfect ,the team very friendly and helpfull ,we had a fantastic room ,with a beautiful view ,ademas el restaurant estaba excelent
staff were helpful. do not like ground floor rooms - i should have mentioned it on the booking. really nice though - private and quiet, will go back. hated the set menu at the weekend - i like a la carte - vegetarian and eat little. did not ike the constant hoover in the pool as i like to swim.
excellent food and service, nice surroundings, attractive rooms difficult to find, saw little of their claimed park and wildlife.
The quality of the room was good. It was amazingly quiet and calm despite it's location on the edge of Perpignan. The food served up in the evening looked and smelt excellent, but was too expensive for our budget and we had allready had a big meal at lunch time!! However, we would have no hesitation to stay at the hotel again, and you never know we might even eat in the restaurant!!
On the website we received a rate which was 50% of the standard rate, considering the quality of the hotel this was excellent value for money. Everything about the hotel was superb.
Great thalasso therapy services - loved hydro therapy pool. Great location for touring around the perpignan/coastal area. would have liked tea/coffee-making facilities in room
view from hotel / the seaside rooms on 2nd floor have a panoramic view over beach, sea and mountains. they also have a large shared terrace. the spa facilities are good / excellent and so is the breakfast room with nice sunny terrace on the beach side. from the outside, the construction style is not particularly appealing (modern hotel look, little charm) but the rooms are modern, well equipped and of good standard. bathrooms are on the small side for a 4 star but rooms are same size or larger than american style standard (which is significantly bigger than EU style). The rooms, staff and views are a plus. spa is of good quality too with good hamman - although hidden, and with spacious set up. The outside style is of a modern beachfront hotel - do not like the taste. In Canet you will not find a charming small or classic outlined grand hotel. The village is family tourism oriented and this hotel fits within but is surely the better choice within Canet plage.
Nice location at the seaside. In principle the hotel is acceptable its simply if you go half an hour further to Spain you get more value for the money. Pool and restaurant is pretty compacted together. In the hotel you have more the feeling to be in a hospital then in a hotel.
all the many options available and the comfort and so close to the sea. The small portions of the evening meal and lack of evening entertainment.
Although not an impressive building, this is a beautiful hotel with excellent facilities and services. The food is also of a high standard.
What a gorgous property and location. The staff was friendly and accomodating. We would stay there again. We wish we would have had more time to use the spa facilities. The breakfast was exceptionally expensive!
The rooms were clean and contemporary. The beach adjacent was wonderful. The food was excellent. The advertised WIFI in the room never worked. The hotel did nothing to try to fix it.
Nice hotel with excellent facilities.
reception staff was excellent, - very friendly, very helpful and all good looking! hotel room was excellent - large room, large balcony, good bed high charge for internet- should be free at the price charged only one computer - always busy
Moder\tely quiet and gtenerous breakfast Very poor decorative state of repair for the level of rating.
nice leisure center too far from the beach and not easy to access the beach, rooms not value for the price
The breakfast Over priced,small room,not well equiped ,noisey at the front
Found our stay to be comfortable, relaxing with the use of extensive facilities in neighbouring sister resorts. Maintenance of room facilities was a bit slow.
I enjoyed relaxing by the pool. Not enough staff on reception only one person could speak English. No staff manning the bar had to wait for receptionist to serve us.
Nothing - it was horrendous and the first room we were checked in to was so disgusting that we had to be moved immediately Everything - The Hotel was not clean and extermely over priced it should have been at least half the price we paid and the star rating removed completely. I doubt it has been inspected for rating for many years!
The staff was very friendly and accommodating in getting us another room and helpful with directions to get out of town. The first room shown had the definite impression of being below the standard. When we asked for a better and larger room, we did get one in a better location, but with an auxiliary bed on the wall, covered up by a sheet, still showing the legs, which did not look very pleasant.
great resort hotel and enjoye the complex greatly
We liked the size of the room and the ease of parking - in particular, the inclusive breakfast was excellent. The staff were off-hand, bordering on rude. We had to wait an hour on arrival as our room was not ready. (We arrived after the scheduled arrival time.) We were given no apology and no indication as to when it would be ready. The view from our room was poor - we overlooked a busy roundabout.
Our stay went fine, however i am not happy that i have returned home today to discover the hotel has charged me twice for my stay-(strangely usin two different company names). If these are the sort of antics your aents get up to i will have to re consider booking on line with your company again. Our stay went fine, however i am not happy that i have returned home today to discover the hotel has charged me twice for my stay-(strangely usin two different company names). If these are the sort of antics your aents get up to i will have to re consider booking on line with your company again.
Near the city centre and near the university. Very nice staff. The room was not very large but it was clean.
Hotel was clean and staff friendly. room and general facility was poor. Security poor.
staff were very friendly, spoke good english and gave good infomation. free wireless internet.
the staff and the breakfast The room is not large
very friendly proprieter and his family. Made us feel very welcome. better lighting in the bathroom would have been good.
from the moment we booked in the staff were excellent and made us feel very welcome
Good price, free parking places near the hotel breakfast
very thin walls you can hear the other even when he goes to toilet
We arrived at the hotel planning to stay for three nights. The staff was very pleasant and helpful, the room (which had apparently been recently renovated) was of typical French dimensions (I.E., small), clean, and the bathroom was nicely equipped and also clean. The only indication of needed work was some peeling paint on the wall above the shower. The towels were also a little threadbare but very clean. But, we had to check out after one night because the bed was the hardest we have ever encountered. (During the night I actually checked to make sure that I was not sleeping on a board covered with a thin pad.) We checked with the staff and they said that all the rooms had been redone and contained the same beds.
Small, friendly hotel No tea or coffee in room
Near the ocre nature walk and the old ocre factury. All details are well thought ... and garden has splendid light architectural interventions. Food was as well more then ok.
Very clean, rooms were good size, good value for the money
Walking distance to Roussillon centre, secure parking
Small hotel with interesting exterior lighting concept for pool area. Lobby, terrace and restaurant clean and elegant. Open kitchen very appealing to view - appeared very promising for the last night of a 2- week vacation in South of France. Paid extra for young child but got worst room; located at top of open public area, room carpet very dirty, tiny balcony facing garden with only 2 chairs. When requested room change they said none available but hotel clearly not full. At 7:00 am someone burned slices of bread and set off fire alarm and panic. Due to location, our room immediately filled with bitter smoke and we were offered no apology for the inconvenience but instead lied to about the cause. (I had seen the cause because I was the first one to exit the room and rush down the stairs to assess the situation-they immediately removed the charred bread and toaster). A hotel is responsible for experience of their guests; it failed our expectations & offered no compensation.
A nice hotel, clean and comfortable, lovely grounds with swimming pool, within walking distance to the center of Roussillon. I would be happy staying there a few days.
Dinner on the terrace, pool, quiet setting
1. Exceptionally friendly staff. 2. Beautiful premises and relaxing atmosphere. 3.Cuisine. 4. Swimming pool. 5. Location. The hotel is difficult to find using maps and GPS does not accept the address. The Hotel staff has found a solution of inputting absolute coordinates of the hotel and it worked fine but it is better to have this information upfront. I would recommend to place a simple map on the hotel web-site along with the absolute coordinates data and correct the road numeration in couple of travel books.
Clean and comfortable. Set in nice grounds with swimming pool. 10 mins walk to town centre. Breakfast expensive.
The freedom to self cater whilst also having access to on site facilities When the balance of the hire charge was taken from my mastercard account before I arrived I received no e-mail from the hotel to say that this had happened
relaxed, quiet, air-conditioning, pool, relatively convenient. car is necessary needed bar/snack bar/restaurant facilities
I liked the village style complex and yet it was quiet and peaceful. The pool was very nice and well located. I liked the patio to sit out and have meals. It would have been nice to have a barbeque available for cooking on the patio during my stay.
The staff was very friendly and helpful The net curtains were dirty or stained not sure which one. The linen was not changed on a regular basics and the bathroom was only cleaned every second day, but not very well...... the carpet was badly stained......
The staff were very friendly, the room clean and comfortable and the beach was within walking distance. No
Good location, available parking Rooms quite small and dark
Freindly servive. Very close to beach and resort centre.
Location good. Staff helpful despite the fact we couldnt speak French. A very relaxed atmosphere.
The location of this hotel is great, just a few blocks from the beach and centrally located in Canet. The staff and mgmt are very attentive and courteous. Lovely local area with shops and restaurants, not to mention the beach. I didn't care for the shower with no shower curtain. The staff/mgmt. Could have a better supply of English brochures and information: nearly everything and every spoken word was in French.
Good Hotel, Helpful staff and an excellent location
The staff were very pleasant and helpful, the location was excellent- very close to the beach, retaurants etc having a hotel car park was good as parking is very congested in the town. Decor past its best, rather shabby
There was a wardrobe right near the bed so I bumped into it with my hand during the sleep all the time which I do not consider as a nice comfortable night. The hotel a bit old.