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Staff had very good communication skills, also helpful. Good food & service in restaurant/bar Hotel very clean Hallway noisy with frequent doors open/closing No signs to say room ready for cleaning tv remote - unable to see pay movie and menu options despite printed instructions Did not receive rewards paperwork offered at arrivals desk
Their cleaniness is exceedingly good and very impressive security when uses lift.
Clean hotel,friendly staff. Checking ot took a while,but it was busy....one of the lifts not working spent 10 mins waiting to get to reception.We were told at breakfast to wait for tea/coffee to be served to us,none arrived had to get own.
Good location which suited the purpose of our visit. Friendly helpful courteous staff. Value for money.
The comfort and size of the rooms. Car park being in a separate buliding
Location and helpful staff Breakfast cost £17. Much too expensive
The rooms looked amazing Breakfast items ran out too quickly
Good quality facilities in the room Had to pay extra for car parking
Excellent decor, new and fresh. Really well trained staff. Great value. Full of Man u fans. Difficult to find due to not being on Sat Nav.
This is a very new hotel in a pleasant location. Well suited for business or leisure. Recommended. None
Friendly staff. Comfortable room. Great breakfast The strength of water flow from shower was weak
The location was fantastic, very clean area and close to entertainment There were no sign posts so finding it was tough!
comfortable, close to public transport an improvement in the quality of the draft lager would be very welcome
The service of the staff in the reception was bad!!! they wast nice and welcome at all!!! in the breakfast all the table was mass an unclean
Excellent service, very friendly and efficent staff Room looking tired in need of decorating
Wonderful location for Lowry Centre and Imperial WAr Museum and Old Trafford. Lots of restaurants nearby. Excellent running/walking area. East acccess to city. Ask for room on highest floor possible. Water pressure in shower was poor and would have liked a bath.
I had ask for a remote for the room. It never arrived.
Free papers available. speed of the lifts
Staff were very helpful generally and especially when I forgot toothpaste the receptionist gave me a free toothbrush/ toothpaste pack.
The location on Salford Quays I thought the staff were unfriendly and I was charged £50 for an early departure as I only stayed for one night of a 3 night stay. Was not previously advised of this;
Friendly, helpful staff and good location for Old Trafford! That a cooked breakfast was not on offer
Lovely Location. Reception staff very helpful. Breakfast is a little early 7-9am at the weekend
The location, and the frendly staff,cleanliness
Location Fire alarm needs sorting. Sunday morning woken at 6.20am
The hotel was welcoming. Light, bright, modern. Immediately greeted by staff who were friendly and helpful. The room was very comfortable,really well designed as was the bathroom/loo arrangement. Certainly happy to stay again. Good positioning for what we were wanting to do. The only slight criticism was the breakfast buffet area. Bit of a scrum. People all over the place, not sure what to do. The breakfast itself was fine. Probably the food area is too small a space for the number of people, certainly the day we were there.
We were impressed by the quality of the rom and service, and especially the very comfortable beds. I boked 2 rooms but only one reservation was on record at the hotel. However the receptionist, Marie, dealt with the mix-up quickly, efficiently and pleasantly.
Very good helpful staff all times day and night. Good location for tram into Manchester etc. Always good reliable, value for money brand. Already booked our next Premier Inn. Only complaint 'Old Trafford' was visable from our room! Leeds fan, will research location better next time!
The hotel location is on the quay side & the museums we wanted to visit where all within comfortable walking distance. The extractor fans for the restaurant vented adjacent the front door of the hotel. You could always smell the burnt aroma from the sauces etc;
Friendly staff clean room None
Easy access to leisure event, ie, Old Trafford football stadium. Easy access to restaurant next door and ample parking facilities. The Receptionist when I checked in on Saturday 3rd October at 2pm was very helpful. However the Receptionist in the evening, after being asked twice, forgot to reserve an evening table for dinner in the restaurant next door and generally gave the impression of not wanting to be at work. Also at 3.45am Sunday morning, someone managed to run the entire length of the 2nd floor corridor, obviously drunk, shouting out at the top of their voice, waking most of the guests! How did they get past night security?
Warm welcome clean and functional. Very pleasant stay near to Man Utd Nothing to report , all good