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Having a sauna & fireplace in our room! Help and friendliness of the staff The bathroom was cleaned good enough when we returned from an outing.
Location services Thank you so much for everything the staff were excellent
Room was a little cramped.
Relaxed friendly luxury atmosphere.
I loved the promptness of front desk to my every request.
My favorite in Monterey. The entire staff is delightful and made us feel welcome. Karen made our stay perfect. We did not turn on the TV; Sit in the window seat over the ocean, light the fire, and enjoy. Everything is perfect. The only suggestion? A hot tub on the roof among the beautiful potted plants would be ideal.
Personal attention that was given to me.
I enjoyed the room. It had a fireplace, it was right on Cannery Row and was right on the ocean. It was a lovely old building with lots of character and charm. lots of birds throughout the night. Next time I would not sleep with the windows open like I did this time.
The fireplace was amazing. The service was top notch and they seemed to really care about the people. A bottle of wine was placed in our room when we were out because they overheard us say we were on our honeymoon. The bed was the best I've ever slept on in a hotel and the pillows were like little clouds. Nothing this place was wonderful
Love, Love, Love the location! Staff is excellent. Appreciate the daily delivery of complimentary breakfast to the room. Room 308 is great. Over heard other guests complain of smoky smell in their room coming from unused fireplace. We didn't experience that.
Views of the sea and wildlife. My wife adored the room decor Smoke from other peoples fires did come into our room, but not much of an issue. Didn't like paying for internet- most places this is now free. I also found out that we paid quite a bit more for our room than others staying at the same time (I was upstairs waiting for the lift when the receptionist was calling someone to advise that a guest was disputing how much they were billed (the amount was considerably less than we were paying))
Good location , nice courtyard.... Thought the upgrade to "Ocean view" room was a bad joke. Luxurious Frette Bedlinens don't mean much if the pillowcases are so worn that they had holes in them...Sad for the price............
newly remodeled. rooms nicely decorated.
Location (a few blocks off Ocean Ave.) and the room renovations. Outside of the hotel was clearly a motel that got upgraded. Nice enough but not for $300-$600 / night.
We were only there for one night and were extremely impressed and satisfied by the treatment we received.Immediately we were made to feel welcome and on asking were given great recommendations on restaurants etc in Carmel.There isn't any doubt that we will revisit when next in Carmel.
The decor of the room was unusual and outstanding. The staff was quite accomodating.
The rooms were very nice and kept well. Staff was very responsive. The gardens were beautiful. Overall, the ambiance made for a very relaxing time while at the hotel.
For me, the Asian decor was extremely appealing and relaxing. The landscaping was beautiful and well maintained. I appreciated the friendliness and helpfulness of the Hotel staff. It was an enjoyable experience and I would love to return again in the future.
Beautiful rooms! The bed and sheets were amazing and the room was immaculate. The soaps and shampoos were very high quality. This hotel is in a very peaceful street. I slept like a baby. The fireplace was lovely too. At night, the courtyard is lit up with little torches so it's quite pretty. Theresa, the manager, was incredibly kind and helpful. The lobby was a little spartan, so I was afraid the rooms would be too. They were NOT.
Beautiful Hotel, great location, attentive staff, great attention to even the smallest details. Lovely roof terrace, and nice romantic atmosphere. No
While we thought we rec'd a decent deal at $360 for a single night for a deluxe king room, a day before our trip i noticed a similar king room for $100 less. Figuring i would just get a better room with a view, i was disappointed to learn that the room had no view and just a gas fireplace. I mentioned the discrepancy in the rates, but they only suggested that we should have booked directly instead and called in first to verify the rates and the available rooms.
Very comfortable and peaceful. Theme and decor is asian, very tastefully and thoroughly done inside and out. Some clever amenities like motion-sensor nightlight in the bathroom. Continental breakfast was good, but not exceptional. Very clean and well-maintained hotel. Staff was very courteous and helpful. Short walk to Ocean Blvd with its art galleries, shops and restaurants.
The room was comfortable and we couldn't help falling asleep in the bed - it was quiet and the breakfast was perfect! Very relaxing!
It was great, I suggesth the following Fireplace should work without issue Breakfast wast good but long time to replenish Baked goods takes like bis bisquick See above
Spacious room, amenities like drinks and snacks in the afternoon, good breakfast, quiet location but close to the city centre. Parking situation a bit obsolete.
The hotel is very simple and the continental breakfast means muffins and coffee. Definetely not a 3 stars.
we stayed there a year ago and liked the location, pleasant color of the room, the view outside of our room, the quietness and being close to the ocean walk. So we decided to return and found everything being just as nice. There is nothing we found not to our liking. Thank you!
We stayed in the delux queen cottage and it was perfect! Newly remodeled, spacious, private and quiet with a kitchenette. The cottages don't share walls and have lovely views of landscaping and trees. Wish we would have stayed longer, we will be back.
Stone tiled shower. Large back patio shaded with tree. Location near ocean walking paths and town.. Terrible breakfast- just commercial muffins cut in half.
the room is very beautiful and comfort. The front desk is very helpful. My families love this place very much!
I thought the hotel was in a great location, you could actually hear the ocean waves at night, and a pretty good price for the area. It was a very quiet location too.
The hotel was very clean and quiet. The staff was very helpful.
Badly stained carpet, a/c ventilation grill hadn't seen a brush or duster in years, it was "furry" with dust/dirt.
Clean and quiet location. Easy access to all the area offers. Good value for money No laundry
Comfortable bed, clean room, slate tile in bathroom, refrigerator that wasn't noisy in the middle of the night!
Beautiful décor is the icing on the cake for this newly remodeled hotel. Tiled bathrooms and pillow top mattresses combined with spacious closets and effective kitchenettes created a down-home luxurious feeling. Easily accessible from the parking lot, the room's manually locked doors allowed you to enter your home-away from home. In addition to all the typical amenities of vending and Wi-Fi, the beautifully tailored grounds were punctuated by a pool, Jacuzzi and fire pit. This affordable hotel had a feeling of opulence that doesn't break the bank. That I had to leave!
one room had furniture outside in the parking lot waiting for the carpet to dry, yet we were given key and told it was ready. we were not assigned another room in the nearly empty complex and had to wait them out.No black out curtains with bright outside light making room like day time all night long, not good for sleeping. No hot water in the am for a shower, nor hot water in the sink. unconconcered and rude young woman at front desk. will not go back. mostly because of the nasty girl at the desk. told me next time i could go out at night and unscrew the bulb if the light bothered me. Couldnt explain the lack of appropiate curtains. probably out in the parking lot with the other furniture