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We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
Great location, just off hwy 1 and easy to get to. Card reader on room repeatedly rejected keys, but front desk was helpful!
Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
Quick drive into downtown Monterey. Nice rooms and property.
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
No AC in room.
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
Clean facilities, close to Wharf and other fun activities. So noisy! Do not get a first floor room. You can hear EVERY footstep the family above takes.
Comfortable bed, dog friendly, good location. Twice in one day our keys would not open the door and required us to wait outside for someone to bring new ones over.
When I'm paying $1400 to stay 4 nights and get told that they can't possibly give me complimentary wifi or breakfast or ANYTHING... it's annoying to say the least. Interested in squeezing out every last cent possible while offering less in terms of amenities than most other hotels that are a fraction of the price.
Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great. Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
I love the decor of the bathrooms and the bedding. That the elevators were broken.
-Clean room -Big and fluffy towels -Ceiling fan and portable oscillating floor fan -Plenty of drinking glasses -Condiments and Keurig Coffee/Tea -The last room had bathrobes. This one did not. -No microwave / no access to microwave -Toilet paper rather thin -No other complaints
Power was out, and even though it's not their fault, I wish the staff did more to make us feel welcome.
Price Outdated hotel.
Location and price
my kids loved the pool and hot tub.
The guest rooms are large and nicely appointed. The bed is comfortable. Breakfast is very nice in Jacks restaurant. The entire staff is quite accommodating. We've stayed here many times in the past and will continue to stay here. Our room was in a noisy location--on the second floor overlooking an open area where people walked, sat, rode bikes, played music and generally enjoyed the outdoors. The windows were not double-paned and the room was noisier than we would have liked. The bathroom was remodled with a lovely marble countertop--unfortunately it was rather tall for me to use (I'm a 4'11" woman.)
Amenities and style of room During my stay there was construction being done to the hotel, normally that wouldn't bug me except they put me right next where it was and since I sleep with the windows open, constructure woke me up super early in the morning. Even with the windows closed I could still here it. I was on my anniversary with my way during that day and it Kindof put a damper on my experience, especially since I paid over $200 each night I was there.
I liked the overall comfort of the hotel. I did not like the service. I asked for a bellhop to help take my bags to the car. I waited for about 25 minutes and decided to take the bags myself.
Location was good, close to the wharf. Our one and a half year old daughter found a pill (presumably from a previous guest) in the room and ate it. We rushed her to the ER and thank goodness she was okay. Guests with kids should be aware of this danger.
There are so many wonderful activities, everyone was beyond friendly and helpful, and the food is delicious. Plus you can't beat the gorgeous scenery! Nothing!
Everybody was so nice We like everything !!!!
The accommodations and location are stunning. The hotel is not yet ready for their reopening so they have not fully staffed as of yet. I look forward to CVR being back in top form.
Beautiful grounds and a truly relaxing atmosphere. A romantic getaway spot Service at breakfast was excruciatingly slow. We had to ask for the check 3 times before receiving it.
View and fire place in room No
Awesome view of the ocean. Love the wood burning fireplace. Breakfast was delicious. Staff very professional and attentive
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Perched atop the Pacific Coast Highway right outside of Carmel, this place is spectacularly beautiful even when the weather is cold and rainy. In fact, it's almost better that way, because you can take advantage of the in-room wood burning fireplaces to make your stay as snuggly as can be. It's the perfect place for a romantic getaway - you might not want to leave the room!
Views of the Pacific Ocean. Had to wait one hour for our room, even though we arrived at 3:30. The wait staff in the dining room was totally disjointed and seemed to lack any direction by a manager on duty.
The place is very good. The wifi needs more improvement.
We selected this hotel for our 25th wedding anniversary--it was well worth the cost. The service is outstanding, the view really beautiful, overlooking the Pacific Ocean. We were disappointed with the service at the restaurant. Made a reservation and mentioned it was to celebrate our 25th anniversary--no acknowledgement, no congratulations--we were disappointed.
Location 1/5 of your cost goes to the hotel, other 4/5 for the view. Facility is meh.
Loved it, finally a hotel up to my standards!!! It is for rich people only.
It didn't feel like a hotel. The rooms are spread out into different buildings, felt like an apartment complex. It was busy, but since everything was spread out, it was quiet. Quite was very comfortable and clean. Ate at restaurants on site a couple of times. Good was pricey and not all that good. I suppose you pay for the view and convenience though.