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Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
Comfortable bed, dog friendly, good location. Twice in one day our keys would not open the door and required us to wait outside for someone to bring new ones over.
Beautiful room, beautiful view and very convenient to all of down town It seems the nicer the hotel, the less accommodations. No free coffee or breakfast, business center computers needed to have browsers updated, too many kids in the spa
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
No AC in room.
Very nice grounds. Facility and staff were very nice. Rooms look nice but not very functional. Modern hand shower makes a mess and not easy to use. Indoor free standing A.C. unit is needed but is as loud as a train. Closet door won't stay shut. Ceiling fan wobbles and makes noise. Soda machines were down. Stupid small things that could be easily fixed.
-Clean room -Big and fluffy towels -Ceiling fan and portable oscillating floor fan -Plenty of drinking glasses -Condiments and Keurig Coffee/Tea -The last room had bathrobes. This one did not. -No microwave / no access to microwave -Toilet paper rather thin -No other complaints
We paid 150 plus 20 to park. I am at peace with it. Recommended. 20 additional to park...cmon.
The guest rooms are large and nicely appointed. The bed is comfortable. Breakfast is very nice in Jacks restaurant. The entire staff is quite accommodating. We've stayed here many times in the past and will continue to stay here. Our room was in a noisy location--on the second floor overlooking an open area where people walked, sat, rode bikes, played music and generally enjoyed the outdoors. The windows were not double-paned and the room was noisier than we would have liked. The bathroom was remodled with a lovely marble countertop--unfortunately it was rather tall for me to use (I'm a 4'11" woman.)
Location and price
Hotel was under construction. It was loud and not the least bit relaxing. We were woken up in the middle of the night by drunks cursing in the plaza area. The carpet in the room was stained. The power went out multiple times and I had one family member get stuck in the elevator. The staff was friendly but my experience overall was not pleasant.
my kids loved the pool and hot tub.
Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great. Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
Shards of glass on the room floor; freezing temperature when we walked into the room (heater was not on); once heater was turned on, had little to no effect, so we slept in bathrobes and ordered two extra blankets. Hotel is currently under major renovation, so the check-in feels like a motel and there is no entry lobby.
We love the Portillo but the construction is very distracting. We come about once a year and last year it was complete distraction as well. The room we got this trip was so noisy. We could hear everyone walking by yelling and screaming in the middle of the night. I wish we had staying in the main building. Everything else was oerfect! We love the portola... we will visit again even tho this wasn't the best of visits.
Walking distance from everything. Construction during our stay and a long walk from the elevators
Jackhammers outside my window at 8am, nonstop construction noise on hotel and conference center next door. Poor service in restaurant. Good location & friendly staff
I liked the overall comfort of the hotel. I did not like the service. I asked for a bellhop to help take my bags to the car. I waited for about 25 minutes and decided to take the bags myself.
Beautiful grounds and a truly relaxing atmosphere. A romantic getaway spot Service at breakfast was excruciatingly slow. We had to ask for the check 3 times before receiving it.
The accommodations and location are stunning. The hotel is not yet ready for their reopening so they have not fully staffed as of yet. I look forward to CVR being back in top form.
Everybody was so nice We like everything !!!!
There are so many wonderful activities, everyone was beyond friendly and helpful, and the food is delicious. Plus you can't beat the gorgeous scenery! Nothing!
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The place is very good. The wifi needs more improvement.
It didn't feel like a hotel. The rooms are spread out into different buildings, felt like an apartment complex. It was busy, but since everything was spread out, it was quiet. Quite was very comfortable and clean. Ate at restaurants on site a couple of times. Good was pricey and not all that good. I suppose you pay for the view and convenience though.
Location 1/5 of your cost goes to the hotel, other 4/5 for the view. Facility is meh.
View and fire place in room No
Perched atop the Pacific Coast Highway right outside of Carmel, this place is spectacularly beautiful even when the weather is cold and rainy. In fact, it's almost better that way, because you can take advantage of the in-room wood burning fireplaces to make your stay as snuggly as can be. It's the perfect place for a romantic getaway - you might not want to leave the room!
Awesome view of the ocean. Love the wood burning fireplace. Breakfast was delicious. Staff very professional and attentive
Loved it, finally a hotel up to my standards!!! It is for rich people only.
We selected this hotel for our 25th wedding anniversary--it was well worth the cost. The service is outstanding, the view really beautiful, overlooking the Pacific Ocean. We were disappointed with the service at the restaurant. Made a reservation and mentioned it was to celebrate our 25th anniversary--no acknowledgement, no congratulations--we were disappointed.
Views of the Pacific Ocean. Had to wait one hour for our room, even though we arrived at 3:30. The wait staff in the dining room was totally disjointed and seemed to lack any direction by a manager on duty.