Would you like to save as your currency permanently or for this visit only?
the hotel its self and room maintaince work around pool and spa closed for 1 day
Comfort of room and privacy when out on balcony,quietness at night and very pleasant staff. Indoor pool and spa were closed for half of our stay to carry out maintenance work.
Rooms had the wow factor,unusual but lovely bathroom area,glass wall shower different than anywere we stayed before.staff were very helpful and polite.pool area was lovely and very large pool. did not like the card system to get your towels for the pool.there are easier and more simple ways,if pool was busy it would be a bit confusing.they seemed to do a lot of maintance work to a new hotel.sections were closed off for the duration of our stay[indoor pool]etc.we booked this hotel for a number of reasons and the indoor pool was one because of the time of year we were going [nov]with it being a new hotel i persume these were teething problems but we would return again
very relaxing value for money will recommend to friends nothing
location when trying to leave no once would open the gate. staff were chatting
The location and view is excellent. They were busy with renovations and the noise was very annoying
We stayed in a quiet period which was good for us , the staff were attentive and the hotle was very clean and cared for Groups of golfers who acted like small children let out on their own
The hotel was very good indoor pool excelant food good staff helpful have stayed a few times here and will be going back again
Convenient Spacious Friendly Yes, as I was attending a wedding I needed to iron a shirt at the last minute...the hotel could not locate anyone to iron (though they were going to charge extra) or they could not provide an iron for me to iron just one shirt.
very friendly staff and nice bar
Very Pleaseant Atmosphere and Helpful Staff Not Problems
location heated p-ool steam roombeach i tried to book directly and was told no availabilty plenty room in fact
I liked the friendliness of the staff. The hotel was pure luxury- the food excellent. Lovely decor. Everything was just perfecft as it has been on the previous three occasions that I have stayed there.
The food was probably the best we have had in an hotel (albeit 5*) and we are fairly regular travellers
It was very central
excellent service, clean, relaxing and comfortable
Reception staff very helpful and friendly. Room very comfortable and room service very much on the ball. Public areas a bit odd - lacking warmth and character,but made up for by the room.
the location, the staff,the room,the facilities all superb.
500m waking to the beach. 500m waking to the center...the best hotel in portugal...
everything breakfast fantastic and spa so proffesional cant wait to return but i work on a budget so will only be able to go when rates are good
This is an excellent resort that I would recommend to others. The staff in particular was first rate.
The hotel was modern,well designed and has superb rooms,beds,swimming pools,gardens,spa and location. The staff are generally well trained (with 2 exceptions!) polite,motivated and efficient. The breakfast was excellent and our entire stay was very enjoyable and one of our best ever experiences. The gym was a bit weak in comparison to the rest of the hotel and could have had better weights and better air conditioning
Very relaxing, with everything we needed within the hotel grounds.
chic graet servive
If you have kids and want to stay on an hotel that has everything for you and your kids, this is the one. Amazing pools (one with sand), garden to walk and relax and a great place for our kids to play. One thing that i do not like, in this hotel and the other 5 stars hotels, is when we get to the pools, all the sunbeds are with towels and we do not have none where we can lay down and rest. The hotel should have a person to check the sunbeds that have towels but the persons went to their room to relax and remove them so other guests could relax by the pool.
close to the beach and the marina no
the tranquil atmosphere, the hotel was beautifu on the sea front and the suite was very comfortable and clean
location helpful staff good breakfast
the staff are very helpful and friendly the room was lovely we had junior suite a walk in shower would have been nice The overall experience was great just a couple of things that need improving the breakfast was always tepid but a microwave in the buufet area would sort this and the beds are very uncomfortable
had a very good stay at your hotel staff were always very pleasant ,as I find the portugese people always lovely ... the only thing I can say as a negitive we could not get water ,had to go to the supermarket for it ,thats ok when you have settled in .I think some in the room would be so nice ..
Location was perfect, hotel service is 5 star and the breakfast was great! Rooms were dirty! Walls looked liked they hadn't been wiped down in a long time. The carpets on the sides of the bed looked as if they hadn't been washed in years. This is definitely not a 4 star hotel, it's a mediocre 3 at best.
Excellent location close to beach and marina with good value accommodation in clean modern hotel basic facilities in standard room with horrible plastic and barely functioning air dryer stuck on bathroom wall, poor breakfast fare and lack of modern IT facilities e.g Staff could not print out my boarding card from computer because there was no printer attached.
Location is great if you have a sea view. Coffee at breakfast is diabolical, not in keeping with 4 star status.
My wife and I spent the first 2 nights of our honeymoon and we could not wish for a nicer start to our married life.
All aspects of the Hotel were excellent.
The kindness of the staff
beach and promenade room and balcony too small
sea view locality to facilities in the area breakfast very limited fresh fuit would of been good
great place...wright next to the beach I had a problem with the shower,but the hotel took care of it pretty soon. couldnt find any heating sistem. And I had a room faced to the back at the hotel,not the beach.
good food relaxing and good beach for walking no
the breakfast was very good lift,s too small
The hotel was great for the price. I had a beach front room, and I was very pleased. It was close to shopping and a few beach bars
hotel was fantastic. the location was perfect close to beach, very short distance from airport, beautiful view from room.(booked city view but changed to sea view) will definitely be back again
The hotel has lovely sea views from the restaurant, is only a few yards from sea, evening entertainment is brilliant, and only a 3 minute walk from bus station and taxis, bus service very resonable and good. No
friendlyness of staff no fridge in room
in the centre for golf Very much old people
Friendly and kind staff. Good room service. Not very impressed with coffee machines in breakfast room. When I wanted to buy water or a drink from the bar, there was rarely change available, and cost had to go on my bill. I prefer to pay as I go. Television channels different in both rooms I stayed in. Perhaps televisions could be retuned?
Cleanliness of rooms was excellent, location was ideal for exploring the town Couldn't fault it for a short stay but not a place to stay if you want anything other than a base
Convenient for business trip in Loule. Friendly staff. Parking difficult.
It was unpretentious and great value for money. The breakfast was excellent.
The hotel was very comfortable and clean
Location, room and staff were all brilliant!!!!
the location being in the town
Staff were very nice and helpful. Breakfast was great. Hotel is in nice quiet location close to the centre of Loule
A very well located and friendly hotel, with a good breakfast included. We had a room with a huge balcony overlooking the city. The pool is also very nice. The restaurant close by (Alfonso III) is very good value.
It was very relaxed and comfortable. The staff were very helpful.
The hotel was everything that we had hoped for and expected from the descriptions. The staff were extremely efficient and friendly, and almost all were completely fluent in English. The tone was set on our arrival, when we were informed that, due to high occupancy, we had been upgraded to a junior suite....the room was fantastic! The pool areas were superb and there was never any difficulty in getting a lounger. Despite the hotel being about 2 miles from both the beach and marina, the courtesy bus service made venturing out beyond the hotel very easy. The breakfast buffet was excellent, with an extensive choice. Only a minor criticism, as the Marina offered more than enough choice, but during our stay, one of the hotel's restaurants was closed, and the other main restaurant offered only a limited choice on the menu.
Excellent service, overall cleanliness of all aspects of the hotel
The staff were very accommodating. We had no complaints at all. THe hotel was exceptional in every aspect and we will have no hesitation in returning.
Have stayed here before, is spacious, clean with good rooms, pleasant on the eye, not too far from the main centre of Vilamoura. Not enough english TV channels,also the shop could do with a bit more variety, like bottled drinks, the bar is too formal just to buy say, a bottle of water.
Tha extra bathing resort they have at the Ocean is marvellous! You write that based on the card number no deposit will be charged but Hilton did this, the next day after I made the reservation they charged the full price onto my card; more than that when I arrived they charged me again the full amount plus deposit and when I checked out they asked me to pay again. This is really upsetting! They said it was due to their old IT sys which I barely believe...
The staff were extremely helpful and mannerly at all times. The cleaning staff were always so polite and respecting your privacy. The rooms were spotless clean. No, I would highly recommend this hotel to anyone.
we loved it staff were fantastic dissapointed not to get free upgrade however they presented us with champagne and a cake as it was our wedding anniversary!! no
The setting was magnificent the rooms were luxurious and all the services were excellent .
This new hotel (or renovated) is wonderful with nice rooms and pool area with great service at the beach (free shuttle, chairs and towels). In addition, the buffets (breakfast and dinner) were georgeous - my husband and I have travel quite a few times and would recommend this hotel without any hesitations.
Impressive reception area, helpful staff, cleanliness Expensive, limited facilities for a 5 star hotel
Staff were attentive, friendly and provided a high level of service. Excellent facilities and good value for the money. The only complaint I have is the poor quality of the beds and pillows. An upgrade is required in these areas. That is why I rated comfort as satisfactory. As well, the fitness facility could use additional equipment.
The pool was excellent They arranged a taxi service that was substantially more expensive than local firms. Also local firms charge from receipt of call not collection, can't be avoided but worth knowing and still cheaper than the hotel recommendation.
Friendliness of staff Seemed exceedingly quiet - lacked some atmosphere
The staff were excellent throughout I believe that a Chef / Cook in attendence in breakfast room would make a huge difference be it for fresh cooking of eggs / pancakes and suchlike
There is nothing to do but relax. No shopping, no nights out, the hotel is in a secluded part of town. The bed was made of two single beds. This was very uncomfortable for my partner and I.
The standard of the hotel is excellent. The staff were all both professional & friendly.
Location and quality of the hotel. It is a relaxing envirnoment Not really. We were allocated the wrong room on arrival but that was quickly changed.
The staff were incredibly helpful and did everything they could to ensure we had a fantastic trip. The quality of the hotel, staff, facilities, food were all amazing. Only a short walk to a beautiful sandy beach. It was by far the best hotel I've stayed in! Nothing - it was perfect!
Staff were very attentive and friendly. Hotel traditional portugese in style and spotless.
great area, pool area great and location was super TV was not clear, toilet seat kept falling down rooms a bit shabby,
The villas are comfortable, nicely refurbished and quite attractive. I did not have hot water in the first day which meant having cold showers... something that I always detested, even if after a lovely day at the beach
The birds and the trees. The people of the front desk. They tried to charge me with the telephones calls that are toll free. They are very rude.
Accessibility A bit old fashioned
Nice spacious suite, well equipped, great resort facilities. We felt we were more nuisances than guests at Bobby's restaurant.
Great facilities at a great rate and staff very accomodating. N/A
Appartment fantastic,immaculately clean.bit out the way but a minibus always available to take you to the beach or marina.to quiet for our kids who are 16 an 19 but fab for me.great location for all golf courses,so the hubby says.would defo go back. We tried to check in at the front reception of the hilton hotel because that is were I thought id booked and you can use all these facilities,its all the same complex.but the man on reception treated us like the poor people and sent us round the back to another reception,which was like the tradesman ent.there was no need to talk down to us its the same hotel and without us he wouldn't have a job.
Excellent hotel and facilities, very well furnished flat with everything anyone could want. We will be returning to this hotel.
location and accesibility no information in rooms about hotel or town, couldnt get room serivce
The apartments are fantastic. We didn't travel with our children but will definately stay again and will take them. It's a shame that the Hotel does not offer room service to the apartments and it was dissapointing to arrive to a totally empty fridge. The first thing you have to do when you arrive is find the local super market and stock up, I had been told that a welcome pack would be there on our arrival..
Superb weather in October, south facing very private well equipped apartment, great location - not in the town but close enough. Barking dogs from house overlooked. Not incessant but enough to get on your nerves at times.
Excellent resort; our 3 bedroom appartment was equipped to a high standard; one bedroom with a king-size bed .. the other 2 rooms had 2 twin beds put together ,, so can easily sleep 3 couples. Breakfast was fresh and good selection. General manager allowed us to check out late which meant our last day felt like another full day of vacation. There's a very nice 1-star restaurant called Willie's next door ... Would recommend to all (if you're willing to pay 15-20 for starter and 30 euro for main)! if you want to be close to the beach .. this hotel doesn't offer shuttle service off-season. Wasn't a problem to us at all (we had a car) .. but just be prepared for a nice walk .. because of the 'winter' season some bars weren't open .. again didn't feel it presented a problem as remaining offer was more than enough ...
Luxurious apartment in quiet location. Fantastic spa / facilities. Welcoming extremely friendly and helpful staff Nothing to criticise.
Lovely surroundings, great weather, near golf courses. Nice rooms. Excellent breakfast. Would need a car as a outside villamoura . Problems a couple of mornings at breakfast in having to wait to be seated. No bowls or plates left for cereals. Other mornings no cereals. Also only one restaurant open in evenings with mostly buffet service.
the apartment was well laid out and very spacious distance from main centre - marina
The apartment was lovely, well decorated and modern. The hotel had a great atmosphere and the staff were very pleasant, especially Marco and the restaurant staff.
Third year in succession, staff & location excellent, friendly and relaxing.
Value for money and beside the beach
We received a free upgrade to a senior suite as they could not accommodate request for adjacent rooms. The suite was perfect, on the top floor with a large balcony offering fantastic views over the marina. Very clean, very good standard of housekeeping. The food offered at breakfast could have been more varied and the hot food could have been hotter. I would have expected some made to order breakfast items Eg omelettes, fresh fried eggs, pancakes etc. in a 4star hotel. Bar / foyer area could be better furbished and the indoor pool area is poor.
the hotel is too old an is not a four star grade
Liked the vicinity
Location, pool area, steam room. Whilst adequate and reasonable value at the reduced price, the room was not to the stated standard and not worth the full, high season price.
Good value for money and the location close to the marina was great. The room was excellent and we had all of the facilities that we needed Nothing comes to mind
good location close to marina , beach and good access to golf. poor sunshine around pool deck / noisy on a couple of nights late ie 3/4pm
Clean, comfortable & fairly priced Treadmill in Gym not working - Sauna also not working
location, service mini bars have been removed since I was last there. they have a silly little idea of charging for the safe locks. they would be better charging the price they actually want for the room.
We were upgraded to a 3 bedroom villa and it was absolutely luxurious
Extensive resort with all facilities that one needs. Range of accomodation that suits families as well as couples. Sport & service facilities are excellent. There are a wide range of restaurants that suit most travellers with the food being good but not excellent. The main restaurant and bar/beach areas tend to have music/life music which is fine occassionally however can be a little much at times so we found a few restaurants that were not in the main areas of the resort and hence quieter or there is of course always the opportunity to have dinner outside the resort.
total privacy ... big appartments, lots of space1
nice hotel similar to villar do golf parking down by sea
Vale do Lobo resort is luscious and green and extremely well kept, the staff were efficient, helpful and polite. A golfers paradise or simply a great place to relax. Hire a car if you want to explore surrounding areas. Many of the restaurants on the Vale Do Lobo resort are overpriced and the food disappointing. Similarly, the onsite supermarket is incredibly overpriced (€7 for a can of deodorant!) so beware.
Our apartment was covered with ants the kitchen and living area
Excellent apartment with a pool. Golf courses fantasic but expensive. The apartment was advertised as being 500 metres from the sea with sea views. This is not the case. you had to drive 15 minutes to get to the sea.
We were upgraded to a 3 bedroom apartment and could not have gotten better accomodation. Everything was luxury and the staff and security were very helpful. The kids loved the beach, the pool, the tennis and the putt putt golf. Would recommend to someone wanting to get away and relax.
It is not a Hotel. They have service apartments of various sizes. Good for longer stay. Great for golfers or Tennis enthusiasts. Because of the size there is a mini bus service for the resorts, very efficiently run. The reception area is too far away from the actual drive way. Long procedure checking in. No seating while waiting for bus to collect.
Excellent resort, very safe and something for all ages. Great beach and accommodation options. Would highly recommend.
Location and Cleanliness of the entire Hotel - would stay there again. There could be a lot of improvment with regard to the meals especially the breakfast with a more varied selection displayed.
The price The pool The breakfast should have some fruit. Bathroom near the pool could use a cleaning.
The friendlyness, the hotel staff extremely helpful, and the breakfasts were very good, plenty of choice. The location is first class,and the view from our room was stunning. All in all we had a great time, thank you.
we only stayed one night but we were impressed by the cleanliness and the location of the hotel because it was so near the beach and bars and restaurants, no need for taxi
food, don't eat a diner in hotel it was very bad....
Good value for money! Staff speak fluent English and breakfast was great. TV .. it is out of date
Near to the sea and restaurants.
The staff were most helpfull in every way, as my wife and I are elderly and find some coircumstances difficult to cope with The quietness
the room it's good, breakfast it's standard quality
proximity to the beach & to Faro Airport Breakfast was the same everyday
Hte restaurant Staff
The tranquility of the place, huge rooms, very good service.
very nice and new....luxury.... very noisy appartments....due to the floors...when neighbours walking or moving chairs....you hear it all very clear...too clear.
The Residences at Victoria appartments were immaculate and had all the facilities required and more, they were extremely comfortable and serviced each day to a very high standard. We used the pool at Tivoli Victoria and beach facilities at Tivoli Marina hotel which were both fantastic. The breakfasts were fantastic and the food in the gourmet resteraunt at the Tivoli hotel was lush. A lovely hotel vith very accomodating and helpfull staff.
The Staff were excellent and the apartment we had was more than we needed and a great price
This is a new modern hotel very pretty and very comfortable.Excellent breakfasts. However the rooms which are very comfortable and modern were not serviced properly and the beds had an awful smell, later we were told that it was from tyhe feathers used in the bedding. Not enough towels, floor mats or even soap. the housekeeping.
To find the hotel is an experience. It take us more than an hour. - The parking spaces are very, very small.
the first class facilities and wonderful staff no
The hotel and apartments were beautiful. Even though the. Complex was a 5 minute drive from the marina a complimentary bus was provided and if the times were not convenient a taxi was only 7 euros. The apartments were well equipped and the furnishings a very high standard.. The restaurant in the hotel was very expensive and a limited menu. They were catering for the golfers not the familys.
+ nice design + minibus to marina - quite expensive - far from beach