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location and helpfull staff room very small no air condition
Location excellent with great value for money. Staff very helpful. Just situation outside the old town area with very pleasant and interesting walks. Wifi was a challenge with no access in rooms, however public access points reliable.
the staff were very helpful, the location is excellent, the breakfast was good, the room was comfortable and clean
The friendly and helpful staff and the clean environment was a big plus. Lack of service with luggage resulted in my husband injuring his foot with the heavy trolley. There should be some help with luggage, if necessary.
The location, the people and the overall atmosphere for the price was great.
Location; cleanliness. Very comfortable
The staffs were very friendly and helpful.
centrally located, very nice and helpful staff. Tour companies come to hotel and transport to the tours. Good breakfast too. all rooms are non smoking and no provisions made for smokers.
Near the bus stand, easy to find. Nice hotel staffs n knows the ins n out of the city. No Internet connection in room. No kettle in room.
The quality of service at the front desk was outstanding, the rooms were modern and very clean, and breakfast was great!
comfortable beds,clean room, good service. hotel on good transport routes across the city. also within walking distance of most sights. we felt the breakfast was rather poor for this class hotel.
Great location near the center (5 minutes walk) and not far from the train station (10 minutes wallk), nice cozy atmosphere in the hotel, clean and fairly comfortable room, very fine breakfast, friendly and helpfull staff. We really enjoyed are stay there, very good value for money. Highly recommandable, Somebody could find street noise a bit too loud.
Receptionists very helpfu1l
Easy to find and quite central Efficient staff Good sized rooms Reasonable value for overnight stop Smoke is the biggest problem with this hotel. It permeates throughout the hotel bedroom corridors and into some bedrooms. Noisy traffic if windows open. Beds thought uncomfortable by some of my friends
Great location. And the sauna-relaxing. Great service.
Very short walk to the city center, very convenient! Also reasonable parking in a garage.
Was well priced, a short walk from all the sites in Salzburg. Modern and well kept. Electricity to each room only turns on when your room key is in it, which can be tedious especially when charging devices. Breakfast was not included and would have cost €10 otherwise.
Breakfast was good. It was very nice to have a programme/update for concerts, weather etc. for the day in the restaurant at each table. hotel doesn't have an airconditioning which might be a problem in the summer months however for the period of my stay using of fan was OK. The shower tube is really small. Use of internet is a bit overpriced.
This hotel is excellent from reception check-in to check-out. The staff were superb couldn't do more for you even if they tried. The breakfast room and selection of food was perfect. Our room was like a home from home. We will stay here again.
1) Spacious and bright rooms 2) Excellent service and breakfast 3) Courteous staff, especially there was a gentleman on the reception in the early hours of the morning, we arrived by train from venice and when our room was not yet ready he gave us a very good reception and service with a smile 1) More english channels required on tv 2) Should start having 24 hours room service as everything around salzburg closes at 6pm
asked for a quiet room which was perfect. Location was great for the bus stop to airport and also for the old town, both about an easy 10 min work
The hotel is well located, only a few minutes walking from a pedestrian area, and about 10/15 min from de old town. The people are nice and well informed about visits, concerts, points of interest, etc. The breakfast is simple but good. The rooms need a remodelation, mainly the bathrooms. The curtains doesn't isolate the sun, so when the sun rises it's almost impossible to sleep.
Great Position Breakfast a bit expensive
the location poor rooms, no air conditioning, old building, smelly and noisy neighbor .
Fabulous location and great service from the staff. Unfortunately our sleep was spoiled by the Irish Pub down the street being open late and very noisy patrons echoing despite closed windows until 4am.
Everything except below. The selection of food in the restaurant and the attitude of the restaurant were poor.
The room was beautiful, the location was fantastic and the hotel staff was very nice. We would stay there again!
The hotel offers fantastic rooms and is located next to all the tourist places. There is no parking lot nearby and the hotel doesn't have its own parking garage. The closest parking lot is 5 min walk from the hotel which is quite uncomfortable.
the site, the staff my daughter had an extrabed which was awful (the worst bed I have ever seen)
It was amazing vacation in ancient and splendid Altstadt with luxurious service! Our gratitude to this hotel! Special thanks to Fabian Haberle!
Welcome, level of comfort and service were excellent. Position in town centre could not be bettered.
Warm, homely ambience and excellently kept. I have been staying at your hotel for the past 5 years and the overall upgrade is excellent. No negatives to report.
Excellent service and cleanliness and proximity to city centre - out of back door of hotel into main street, yet hotel quiet. Parking - very very difficult to get parking and Hotel not easy to locate because bus lane outside - buses often blocking hotel as one drives past.
Service was great, and very good bed Very expensive Internet
The hotel rooms are old and literally have baseboards peeling off the wall. The toilet is tiny and there's barely any elbow space in the entire restroom. There was dust all over the furniture and stains on the towels. The elevators on our floor did not even work. This is falsely advertised as a 4-hotel but is outdated and horrible quality for the money.
Nice Room. Friendly staff. Good location. Overall a pleasant experience.
Nice rooms, well priced, easy access to city centre, away from the madding crowds Most expensive internet access in all the hotels I stayed in so far. E 20+/day!
the location and the rooms
Hotel was located in close proximity to city centre- a 10 minute walk. The room felt like home. Beds were a bit too soft and one of the pillows was too firm.
The location is excellent - not far from the old city and near the famous gardens. Ive stayed here before and enjoyed staying again second time around. Nothing - it was just what we needed
Location-close to the mirabell castle.this hotel seemed to be enveriomentally friendly Authorazation of credit cards several times.the .recepcionists unpolite behavior till now(3 weeks) I did not get back my secondly authorized amount of money for the room.
location, staff, cleanliness parking place was a bitt too far away
The staff was great: very helpful, professional and nice It is not entirely a 4 star hotel
Quietness Too small bathroom (the door opens in an awkard direction).
Ability to have a wheelchair available...it was a life saver for a guest that ended up not being able to walk around once we got into the city I asked for follow-up and a question on my reservation 3 times to 'firstname.lastname@example.org' with the hotel and my inquiries were never answered.
Good location, very nice staff, the sauna/spa downstairs was also very comfortable. Good buffet breakfast.
We got in early, at 11am, and they let us check in and the room was ready. no
Close to Railway Station and Town. we went on many rail trips The Resturant was closed but we were not informed until we looked for it in the evening. The beer kellar was promoted but was noisy and far too much tobacco smoke
Great hotel, friendly staff, very good breakfast, great location
clean, comfortable, everything was excellent, it is the best hotel of four hotels i have been in it would be better if the breakfast was included with the rate of room i have payed
It was at a very good location,had private parking very close to the hotel, and the facilities. My husband enjoyed the Spa. The water temperature was not good. Sometimes it gets cold in the middle of the shower.
location, room size, helpful staff
not too far from center the restaurant "Pitter keller"
Very nice 2 Twin bed suite. Close to Gardens Under reconstruction. Breakfast was crowded at times with tour buses
the rooms were beautifully decorated the location was not as central as I would have liked
The staff were very courteous and spoke numerous languages so it made communications easy. Also, they were very discreet and extremely helpful with any issues and questions about the surrounding areas. The view from my room were spectacular!!! Quiet, romantic, and close to downtown historical Salzburg. Nothing were wrong.
The ambiance and the location The old bathroom, quite unconfortable
The service Incredibly small rooms
Hotel is conveniently located for festival goers. Facility is old and room small.
Sacher Hotel, location is perfect for touring Altstadt Salzburg. Junior suite was impeccable, and well furnished, entire staff most friendly and helpful, and service worthy of a five star boutique hotel. Absolutely, nothing.
Wonderful vue, large room with a pleasant balcony, very kind and attentive staff, good restaurant. One of the best hotel I've ever stayed
Mr. Reinhold helped us get amazing ticket to the symphony the day of the show. He was thoughtful in organizing a private tour and directing us around the city so that we didn't waste time or miss the hidden gems. Truly exceptional service!
The Hotel Sacher was a charming hotel with an interesting history. We did lots of walking and It was conveniently located to shopping, site seeing and restaurants. The staff was great and very helpful during our stay. In the evenings we enjoyed having cocktails in the bar while listening to pianist play. The Hotel Sacher is a great place to stay!!
kitchen, interior design, service, clearness
always available, always ready to assist rooms are small and it is always a fight to get a room with a view
The location and the friendliness of the hotel staff. The rooms were quite dusty and old. In fact, we came to know (from the management) that only some rooms were renovated and not all unlike what was stated in the booking.com website. On the other hand, the breakfast buffet wasn't really a 5-star hotel standard.
Please write at least 15 words
Old world charm, historic building, beautifully maintained, elegant, extremely delightful staff, wonderful restaurant, terrific bathrooms. Absolutely nothing to dislike about this lovely hotel.
Everything, staff were so welcoming and made us feel special and individual which was much appreciated as this was our honeymoon. Yes - it was extremely smoky and very warm
The service was impeccable and the room was spacious
location near the center
Good location. Toilet is immaculate. Single room is small
Business trip to Munich
It starts with the concierge taking care of your car and luggage, the girl at the reception brings you to your room and gives you info about city and map before you can ask, really very good service. Beds are very comfortable and the room was in authentic style which fits with the rest of the hotel
Location was a important factor. Love the decor too!
Friendly staff, excellent location, comfortable rooms it didn't have a spa. the furniture was a bit worn
Wonderful sevice. Beautiful room. Excellent location. One of best hotels I have ever stayed in.
It was near the train station and close to the bus stop. The pillows smelled like perspiration. It was awful!
Within walking distance of the main sites... Nice bar that is open till 12.. Great breakfast.. Plenty of parking!!
The room was dark and dingy on the basement floor. My room was off a dark hall that had a door that opened directly to the street and was insecure. The hall was very noisy with the sounds from the street. The room had a overwhelming musty smell. The staff was not helpful with my concerns about the room stating that there was nothing they could do because they were full.
The location of the hotel was great. It was near the Central railway station which services local and International travel. Breakfast was good.
Friendly Staff. Location. Sound proofing was excellent. i say this because the hotel is on a main road and overlooks a railway bridge and no sound really came into the room.
I really enjoyed the breakfast and the location was excellent. The stricktly non-smoking room, while on the same floor I think there were some smoking rooms.
The breakfast buffet was amazing. The location was close to the train station and Mirrabel Platz.
The hotel is in a convenient location near the train station and the Mirabell park. Also, the staff was courteous and the breakfast was very good. There is also a computer with free internet in the lobby, which is always a plus. We booked a 4 person room but it was really just a large room with a pull-out couch that was very uncomfortable, as they normally are. The room was quite drab with nothing on the walls. Also the shower head was not functioning. We sort of got the impression that this 4 person room is not booked very often and the hotel treated it as such.
Location to everything was great. The food and service in the restaurant was good too.
I liked how the front desk signed us up for a particular tour.
Very very professional staff. Excellent all round the house Wouldnt have a single complaint to make
Nice staff It's more like a 2 stars hotel. The furniture is 20 years old. The rooms are not soundproof at all, we could hear people talking in the next rooms as if they were near our bed. The towels were with stains and hair.
Very good situation, car parking carage (public) near the hotel, good breakfast, clean and confortable room.
Amazing last floor room, like a suit. Really central
No air conditioning
It was great. Easy to get to and right beside the old part of Salzburg. Perfect location. We traveled with a 10 month old and a 2 year old. The staff was great with the children and met our needs as soon as we asked. They even recommended great places to have dinner.
the location was good. close to everything salzberg has to offer. One negative is the church bell rings in the middle of the night.
Free fruit juice Description of location - NOT at address stated!
Location was great and the hotel staff were very helpful.
Very nice room, excellent breakfast, ... 10/10
The front desk staff were very helpful. Breakfast was very good. The room seemed a little tired.
Breakfast was excellent. Electric receptacles were worn-out. Had to hold plug into wall for shaver and/or curling iron.
Good location and friendly reception. Free tea, coffee and soft drinks available in lobby. Clean rooms and a reasonable variety on offer at breakfast. No bar in the hotel which I would have expected for this level of hotel. The decor was tired in the rooms and needed a refresh. Minibar not restocked the following day
Great location, quiet and relaxing. Room was very nice and did get an upgrade as it was my birthday. My girlfriend contacted the hotel in advance of our stay to organise a surprise cake and bubbly on arrival as a surprise. The hotel forgot this and she was really upset as she had to speak to the hotel and then the receptionist did not even apologise despite acknowledging it was their mistake. Despite cancelling it - the cake and bubbly was there when we returned to our room, but warm and by then we didn't want it - we were still charged for it!! This did take the edge off our stay unfortunately.
Bistro Bar Unfortunatly just a little quiet.But we assumed that it was because its out of the main season.Prehaps you could offer special return deals to anyone who has used the hotel for holiday breaks
Central to old town, and staff were very friendly and helpful
Very, very friendly, informative and helpful staff throughout the hotel. From check-in, at the restaurants, the Concierge - their friendly, helpful attitudes will bring me back.
The staff in the Sheraton Hotel were excelent. They all had excellent English and knowledge of the area which made our stay more enjoyable and memorable. Only fault I had was I thought I had booked a Double room however when we got to the room It was a Twin. Would advise people to ensure on Check in the room u get is what u booked.
The 'creature comforts' make all the difference, but a hotel is nothing without it's staff and in this case they were fantastic. That there was not a No Smoking area in the main communal areas.
location in city centre, value for money, cleanliness of room staff was friendly but not very effective. there was a queue at the checkout, which prompted me to leave without getting a receipt, whcih I had to request by phone after the stay
Centrally Located close to Old Town and Railway Station
The hotel staff were extremely professional and very helpful. The rooms were fabulous. We enjoyed our stay very much and would return again. no complaints at all. Everything was wonderful
Great location within easy walk of the city center. The spa facilities were nice. Great modern bathroom & lots of storage. Couch used for extra bed was uncomfortably hard. No restaurant in the hotel itself, but many close by.
Swimming pool. Afternoon tea. No doors on showers by swimming pool. Too hot at night.
great location, friendly staff and clean room the romantic suite is a bit, well lets say, strange decorated ...
The staff and spa Rooms a little austere and as mentioned above, the hotel has two buildings opposite each other and we were not in the main building.
The location of the hotel. Also the breakfast was very rich. They did not mention about the Annex building. Another disadvantage was the lack of lift in the building.
The location was perfect for getting into the city centre and it was easliy reached from the train station. The friendliness of the staff and the extras like the spa swimming pool etc was most appreciated. It was the smallest shower that I have had in two months in Europe.
Excellent rooms for a very good price - large, elegant and comfortable. Phenomenal included breakfast and friendly, responsive staff. Easy walking distance to the old city; located on a quiet pedestrian street. No complaints
Good location, very good breakfast! The garage for the car a bit far from the hotel, the general looks of the hotel: it needs to be refurbished! Highly over rated! The single room was almost impossible..it felt like you were in a basement!
Excellent location, friendly staff, nice "room" ("split" into 2 floors). Bed/Couch in a living room is not very comfortable for sleeping was not in a very good shape therefore I felt pain in my back in the morning.
central location- good breakfast, comfortable room, well fitted. the weather was not hot, but I imagine the room would be in hot weather. Inevitably with a central city location, early morning noise- no air conditioning, so need to keep the windows open
Excellent location,very professional and helpful staff.I also liked the rustique room not lacking modern amenities.I would advise more English TV programs.
The location of the hotel. We enjoyed staying in the 'old' part of Salzburg.
Restaurant was good but too pricy. For the rest, excellent stay!
The staff was very friendly. The hotel is on a cute street in Salzburg, very close to shops, restaurants, and tourist sites. We would definitely stay here again!
Hotel Goldener Hirsch had all the promised alpine charm of a 700-year old hotel. The decor was quaint and we received a free two-level upgrade on our room. Very spacious as a result. Staff was remarkably courteous. A bit expensive for the included amenities, and the old world charm means some amenities are missing or outdated.
Wonderful staff and perfect location The carpet, TV stand, small sofa and small table and chairs felt a bit cheap and out of place with the rest of the hotel
Mixture between traditional austrian style and luxury Nothing to complain
Outstanding hotel - staff were efficient and friendly as well as thoughtful. Room was full of character and exceeded our expectations. The atmosphere of the 600 year old hotel was fascinating. We ate room service food which was excellent - we were able to pick locally popular dishes as well as the usual chioces on Hotel Room Service menus. Parking was not convenient by the hotel, but the hotel took care of it all with free valet parking, so this was not a major issue.
charming small hotel in centre of town very noisy at night
Great location - easy to walk to everything.
This is a fantastic hotel! If you like antiques in your room and helpful staff attentiveness, this is the place to stay. The restraint is fantastic. Don't go to it if you want new fusion type food. The menu is very traditional. Each meal was prepared as if your Gran muter was in the kitchen herself. ( I don't know the German word for grand mother, I'm just guessing.) My wife couldn't have been happier with the stay. Comforters- I tend to be a little warm. The big down comforters were a little to warm for me.
The location is excellent, very central. The hotel is located on commercial street of the city, an area with restricted car access. Consequently, I lost at least 30 minutes trying to identify the address where I could not reach by car. Finally I called the hotel and they indicate me a different address for car navigation and so I got behind the hotel. Then I realized that the hotel has no parking and I was sent to a public parking (relatively close to ~ 200 meters). A very unpleasant experience, amplified by the fact that rain in that day and walk with luggage from the public parking to the hotel it was not the favorite part of a holliday day.
The hotel was fantastic. Couldn't have asked for any better. Great staff, beautiful hotel, excellent location. Highly recommended.
Amazing Service and a Really Nice Room Nothing
Very accommodating and friendly staff. Good commend of the English language (among others). Fantastic location that offered a panoramic view of Salzburg. Closeness to elevators that would take you right into the middle of the Old Town Cannot really think of anything, with the exception for an uncaulked crack under a bathroom mirror... :)
Very charming place, full of character and atmosphere, ideal for a romantic getaway.
The room was beautiful and had an amazing view of Salzburg which was not that obvious to us from the description of the hotel. The staff was extremely friendly and helpful but not overbearing or snobby like in some other higher end hotels. Their restaurant was very good as well.
perfect location, excellent staff
The staff was very welcoming and friendly Room service offered a very limited menu.
Hotel was nice and beautiful. Staffs are friendly and helpful. Breakfast was better than what I expected. You can order eggs, sausages, bacon, as you want. Very quiet surroundings, peaceful atomaspher. Room is very small. I expected a nice view from the room, so I was very disappointed. Dinner at the restaurant in this hotel, we had some wrong plate from what we ordered.(It was special dinner for us, so we were disappointed again) If I visit Salzbrug again, I prefer Hotel sacher.
the totalle awesome restaurant
I liked the friendliness and politeness of the staff , the location, service and lovely room. No
The style of the hotel is clean and minimal but with touches of Austrian luxury and design. Though our bathroom was tight, the fixtures were high quality. We appreciated the free wi-fi, the well-stocked mini-bar, the extremely helpful desk and bar... oh and the breakfast buffet was lovely with fresh juices and the full array of goodies. Big thumbs up. The street in front of the hotel is traffic busy, obviously a city hotel can't help that, but a short walk around the block brings you to a pedestrian area and only 10 minutes from the old town center.
Accomodating, warm, gracious staff
Very comfortable and close to town. Room was clean, staff was very friendly. Will stay here on my next visit to Salzburg. Nothing.
The location was excellent, room was nice and comfortable, good parking and free mini bar in the hall was brilliant! Pillows were horrendous!!!!
The room was warm and cosy. The dining room has a very pleasant ambience. The breakfast was wonderful, and the staff were very, very warm and helpful.
Best Hotel that I have stayed in Europe for ever. It is good value for money. Very helpful staff, good sauna facility even with fruits and teas there! excellent DVD players and free DVD anmation titles for Kids !
Roof top sauna a pleasure. Along with the tasteful breakfast, peaceful garden and location to the center.
The staff were very friendly and helpful, without being obsequious.
welcoming and friendly with very good breakfast
great staff no air conditioner but they did provide fans
Location, service, breakfast selection and quality. Lack of tea and coffee making facilities in the room
excellent location, excellent hotel staff', good breakfast, comfortable rooms
Pretty much everything. Breakfast was good, with a lot of variety all in a beautifully decorated breakfast room. Nope. The tv was really small, but we didn't use it anyway so no complaints here.
Lovely atmosphere. Very Clean . Staff very helpful Would like tea/coffee facilities in room. Rooms small but fine for short stay.
Its location to the center of the city was what we were looking for and the support of the staff was excellent
All aspects excellent
It was comfortable and convenient but in need of a makeover. We felt it merited three stars rather than four. There were no easy chairs in the bedroom.
great location and hotel staff was nice! no
We were impressed with the friendliness and helpfulness of the staff and the quality of the breakfasts. Also it is in a very good location for what we wanted to do (i.e. visit the Chrismas Markets etc.). The mini bar prices were a bit on the high side!! We do not think it is really a 'four star' rated hotel although we had no complaints about our stay.