Samborowo hotels

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Samborowo, Poland
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Best Samborowo hotels

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Villa Port - Iława - Building
9.6 Excellent (416 reviews)
Overview Reviews
Villa Port offers accommodation in Iława, 100 metres from a yacht marina and the same distance from the public beach. Free WiFi and a free private monitored parking are provided. A flat-screen TV is featured in all rooms, as well as a private bathroom with a shower. The nearest shop is within 200 metres from the property. It is 400 metres to the centre of the city. There are also a gym, a swimming pool and tennis courts within short walking distance.
9.6 Excellent
Pros: Very friendly and helpful staff. I forgot some things after checking out and they took the effort to bring it to me. Great service
Cons: There was no breakfast served
10.0 Excellent
Pros: The beds were extremely comfortable, I really slept well. The pictures don't do justice to the Villa, it's much nicer that you would think. The owners are really friendly and helpful and we have access to the kitchen with coffee and home made cookies. I extended my stay. Really recommend it.
Cons: I was looking for things not to like, did not find any.
10.0 Excellent
Pros: Very good location with great owner.
10.0 Excellent
Pros: it is literally next to yacht marina on Jeziorak, also nice older part of the town we were there for Old Jazz Meeting Zlota Tarka and location was just perfect would recommend to anyone
Cons: what i was personally missing was the fact that the groceries shops were far and with toddler it was a trip to buy basics but on any other occasion it would not matter at all
6.3 Good
Pros: Convenience
Cons: It's very bland and a small room
10.0 Excellent
Pros: Great contact with hosts, well-maintained kitchen, comfortable bed. And most of all, great location next to the port.
10.0 Excellent
Pros: Quite small room - but great for weekend stay
Cons: Nice earm look, friendly staff
Apartamenty Kapitanskie - Iława - Building
9.5 Excellent (355 reviews)
Overview Reviews
Situated in Iława in the Warmia-Masuria region, Apartamenty Kapitanskie features accommodation with free WiFi and free private parking. There is a fully equipped private bathroom with bath or shower and a hairdryer. A terrace is available for guests at the aparthotel to use. Ostróda is 35 km from Apartamenty Kapitanskie, while Miłomłyn is 47 km from the property.
8.3 Excellent
Pros: new building with modern but cozy oakwood doors and furniture close to the lake and harbor with two balconies (street view though) spacious!!!
Cons: remote control not working, no A/C several small broken things which were not fixed example: the holder for the handheld shower was mounted upside down. Must have been that way since the very first day. Shows that the owner/manager never cared to fix small but annoying issues Please see this as positive criticism your place deserves the highest ratings!
10.0 Excellent
Pros: Very modern and clean apartment with Good facilities. Good size balcony overlooking the manmade Lakeside sandy beach. Staff very flexible and friendly.
Cons: The bath water was a little bit yellow and it's a shame there is plans for a new hotel getting constructed in front which may block the lake view.
10.0 Excellent
Pros: Very clean/new facility in a great location.
Cons: Although the rooms were clean, there were spiders and spiderwebs in each of the two rooms we stayed in. We were sure to thoroughly clean both rooms upon arrival, but guests shouldn’t have to do that.
10.0 Excellent
Pros: I liked literally everything.
Dom Goscinny Stara Szkola - Ostróda - Building
9.9 Excellent (41 reviews)
Overview Reviews
Providing garden views, Dom Gościnny Stara Szkoła in Wysoka Wieś provides accommodation, a restaurant, free bikes, a shared lounge, a garden and a terrace. The bed and breakfast features both WiFi and private parking free of charge. There is a fully equipped private bathroom with shower and a hairdryer. A continental breakfast is available daily at Dom Gościnny Stara Szkoła. The accommodation offers a children's playground. If you would like to discover the area, hiking, skiing and cycling are possible in the surroundings and Dom Gościnny Stara Szkoła can arrange a ski equipment rental service. Stadium Lubawa is 19 km from the bed and breakfast. The nearest airport is Olsztyn-Mazury Regional, 108 km from Dom Gościnny Stara Szkoła, and the property offers a paid airport shuttle service.
10.0 Excellent
Pros: After staying there it was torture to come back to reality. Perfect romantic weekend!
10.0 Excellent
Pros: Breakfast and food in general were amazing. Very much felt like home-cooking of the highest quality. Staff is very friendly and attended to all our needs. The family had a great time.
10.0 Excellent
Pros: Amazing place with fantastic atmosphere and superb food!
10.0 Excellent
Pros: Absolutely worth a visit, even if you're from far away... The quality of all meals is tremendous, exceeding all of my expectations. Breakfast consists of huge choice of local products and delicious homemade snacks and pastries. Dinner is a marvel – it's a four course meal freshly made just for you, in front of your eyes. Well worth the price. The owners are lovely people always keen on talking with guests and making them feel as comfortable as possible. After a few days you feel like they're family. A true guest house.
Cons: Wish they had a dog. Not for security reason, I just love dogs.
Dylewianka - Ostróda - Building
9.5 Excellent (94 reviews)
Overview Reviews
Located in picturesque Dylewo Hills Landscape Park, 8 km from Wygoda Ski Lift, and offering great conditions for cross-country skiing, cycling and hiking, Dylewianka offers classically furnished rooms and a working, organic farm. It features free WiFi. Every room at Dylewianka is bright, and features a private bathroom with a shower. Dylewianka has a farm with cows and goats. Every day, fresh and organic milk, cheese, fruit and vegetables are available. Breakfast is served in the dining room. It is 200 metres to Wysoka Wieś Bus Stop, National Route 7 is 17 km away.
10.0 Excellent
Pros: Very nice and clean accommodation in a beautiful rural area. Had no problem with check-in having arrived on a late evening. Substantial and tasty breakfast exceeded our expectations. In addition, everything came at a good price.
Cons: It would be nice to have a swimming place at the property or nearby.
9.6 Excellent
Pros: Breakfast with the goatcheese from the farm, freshnibg clean air, internet connection was good, staff is speaking english, free parking, nice landscape
Cons: My bed or my pillow were unconfortable
9.2 Excellent
Pros: The owners are very attentive, eager to prepare a breakfast to your liking. I got a tour of the farm, and got to see and learn about how they raise their eco-cows and -goats.
10.0 Excellent
Pros: First, Radek and Sofia are amazingly friendly and welcoming. The whole place is well equipped and delicately designed. A nearby beach is a few minutes away, with a really nice restaurant\bar and rental boats for a very reasonable price. Playgrounds kept the kids quite busy, as well as the large grassy yard. We really enjyed this resort, and will definitely consider returning in case we're in poland again.
Cons: Mosquito nets are a must-have.
10.0 Excellent
Pros: Massive two rooms with own bathrooms with best view over the lake from the balcony.
10.0 Excellent
Pros: Hosts, location, design, quietness and peace, balcony, garden, view, pillows and blankets.
Cons: It's hard to find the place and our double bed made of two single ones wasn't very convenient (at night they disconnect).
Lesny Zakatek B&B - Samborowo - Bedroom
9.9 Excellent (33 reviews)
Located in Gierłoż, 32 km from Miłomłyn, Lesny Zakatek B&B provides free bikes and free WiFi. Fitted with a terrace, the units feature a flat-screen TV and a private bathroom with a hairdryer. A fridge is also featured, as well as a kettle and a coffee machine. Guests at the bed and breakfast can enjoy a continental breakfast. There is a garden with a barbecue at this property and guests can go cycling and fishing nearby. Ostróda is 19 km from Lesny Zakatek B&B, while Iława is 19 km away.
Pod Taborskimi Sosnami - Łukta - Bedroom
9.4 Excellent (103 reviews)
8.3 Excellent
Pros: The room was big and comfortable and the host was very kind and helpful. There was a beautiful lake next to residence. I liked also the breakfast.
Cons: There wasn't a coffee machine.
10.0 Excellent
Pros: The location is just perfect - 25 mins from Ostroda, right besides the lake and forest. The backyard is awesome and equipped with grills and hammocks. The breakfast is exceptional. Room was super clean, light and cozy. People who work there really love this place and their guests.
Cons: Nothing to dislike.
Overview Reviews
With a stay at Hotel SPA Dr Irena Eris Wzgorza Dylewskie in Ostroda, you'll be 13.4 mi (21.6 km) from Ostroda Pier and 13.5 mi (21.7 km) from Ostroda Teutonic Castle. This family-friendly hotel is 13.5 mi (21.8 km) from Ostroda Evangelic Church and 24 mi (38.7 km) from Przemienienia Panskiego Church. Rooms Make yourself at home in one of the 97 guestrooms featuring refrigerators and minibars. Bathrooms have showers and hair dryers. Conveniences include safes and coffee/tea makers. Amenities Be sure to enjoy recreational amenities, including a nightclub, a spa tub, and a sauna. This hotel also features wireless Internet access (surcharge) and gift shops/newsstands. Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Business, Other Amenities Featured amenities include wired Internet access (surcharge), dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
4.0 Okay
Pros: Honestly the only thing that I have liked it was very professional reception welcome however after that all was a disappointment !
Cons: Hotel have a great marketing but doesn’t deliver on a quality! Service staff in the restaurant is not trained menu is a joke - you go to mazurian place to eat shrimps, fajitas, pad Thai ect... - they seem to be ashamed of Polish kitchen! The spa was as well in the poor condition and towels after long gone guests were left all over the place. While using it there have been 4 guests only but none free beds to lay down or leave things as all wasn’t cleaned through the day. As per design it seems that furnitures and lightening is straight from IKEA sales section
4.6 Okay
Pros: You have to be carefu about the way they charge you!!!!!!!
10.0 Excellent
Pros: Breakfast at Romantic Restaurant was excellent. At hotel, Staff always smiling, always ready to help. As well, the weekend program, including nordic walking and backroll stretching was perfect.
9.2 Excellent
Pros: It’s great for families with young children. We went there 2nd year in a row and didn’t regret it at all! Treatments at the Institute are worth the money.
Cons: AC in the room didn’t work very well. Prices in restaurant remain very high but all is very tasty and the selection of children meals makes up for it.
9.2 Excellent
Pros: Upper restaurant was amazing , spa and location all together bring you into POM .
Cons: Pillows ,
9.2 Excellent
Cons: Uncomfortable (too soft) beds
Kaletka - Iława - Bedroom
9.7 Excellent (38 reviews)
Overview Reviews
With a stay at Kaletka in Ilawa, you'll be 9.8 mi (15.8 km) from Przemienienia Panskiego Church and 10 mi (16.1 km) from Stefana Zeromskiego Park. Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.
10.0 Excellent
Pros: Nicest hosts in an idyllic area. At night you only hear bird sounds and noise of the trees. Vincent, his wife and the staff are the nicest people. You can rent a rowing boat and even a self built raft to spend the day on the lake. Many other sports activities on the property if you wish to (Basketball, Volleyball...).
Cons: Watch out for mosquitos in the evening.
9.2 Excellent
Pros: Food was really good! Especially obiad!
8.8 Excellent
Pros: The houses located at a quiet place, surrounded by the forest and just at the bank of lake; it’s a peaceful perfect location for a summer holiday at Mazury region or for a weekend escape
Cons: Some houses are not renovated yet and kinda old fashion; it’s better to order a breakfast not to take a ride to a restaurant which is pretty basic while the cost is PLN 24 (for example the second day of our stay, there were no eggs, so just sandwiches)
9.6 Excellent
Pros: Lovely lake with well stocked Marina and a beach with a very safe swimming area. Very good accommodation in a choice of modern or traditional cabins. The friendly and helpful attitude of the owners makes it really brilliant. They made real efforts to adapt to my wife's disability (MS) and our autistic kids. I can highly recommend this location if you want a holiday for a family including disabled persons.
Cons: I liked everything. I do advise bringing mosquito repellant, but that's every Polish forest not just Kaletka!
Willa Alwa - Iława - Building
9.2 Excellent (239 reviews)
Overview Reviews
Located in Iława, Willa Alwa offers self-catering accommodation with free WiFi access. The nearest beach is about 200 metres from the property. There is free monitored parking on site. Rooms comes with a private bathroom with a shower. There is a shared kitchen as well as a terrace. Other facilities like laundry are offered. 150 metres away there is a gym, a sauna, a swimming pool, a bowling alley and a tennis court. There is a grocery store located 50 meters from the property. Willa Alwa is located 500 metres from the centre of Iława.
7.0 Good
Pros: Very cheap. Friendly greeting later than official arrival times, despite a language barrier! Exceptionally clean, and nice large rooms. Wonderful shower - spacious and hot with good pressure. Near the town.
Cons: There was an event going on at another nearby hotel which was incredibly loud and went on late. Meant that we had to keep our windows closed which made it a little warm, but that's not the hotel's fault, and we're quite warm people so would always be too warm! Nice and quiet the other nights.
10.0 Excellent
Pros: The property was very clean, comfortable and served our purposes well. Each room was also allocated a key to a small cupboard in the kitchen with tea and coffee supplies.
6.3 Good
Pros: Clean rooms, city-beach is close to the object.
Cons: The object is situated near the noisy and traffic-heavy road.
Spichlerz Lubawa - Lubawa - Building
9.1 Excellent (169 reviews)
Overview Reviews
Spichlerz Lubawa features a bar and a garden in Lubawa. Among the facilities of this property are a restaurant, a 24-hour front desk and room service, along with free WiFi throughout the property. There is free private parking and the property provides paid airport shuttle service. At the hotel, every room is equipped with a desk, a flat-screen TV and a private bathroom. All units include a wardrobe. Guests at Spichlerz Lubawa can enjoy a continental or a buffet breakfast. Ostróda is 30 km from the accommodation, while Iława is 19 km away. The nearest airport is Olsztyn-Mazury Regional Airport, 118 km from Spichlerz Lubawa.
10.0 Excellent
Pros: Staff was very helpful and nice. Breakfast was amazing with a lot of choice. It was delicious. what I liked, floor heated in the bathroom. Highly recommended.
Cons: non
8.8 Excellent
Pros: It is quite good located
Cons: There is no elevator, no air conditioning- hope you will not be at the hotel through summer heats, and there was no electric kettle for tea in the room!
7.9 Good
Cons: No airconditioning in the rooms. Restaurant has airconditioning units, but they are not used.
9.2 Excellent
Pros: Food on the restaurant is good
Cons: No airconditioning on The rooms.
7.1 Good
Cons: No AC in the rooms... I´m sure that during winter it´s a nice hotel, but in a hot summer night it´s impossible to sleep.
10.0 Excellent
Pros: The hotel and staff were excellent. Breakfast delicious. Would recommend staying there
Cons: N/a
Osada Dankow - Milomlyn - Building
9.1 Excellent (135 reviews)
Overview Reviews
Situated in Ostróda County, Osada Danków offers quiet accommodation in an area rich in lakes and woodland. This 3-star hotel provides free Wi-Fi and private monitored parking, as well as numerous leisure activities. The rooms feature classically decorated interiors. Each comes with a TV, a refrigerator, and a private bathroom with a shower. Guests at Osada Danków have free access to a fitness centre, games such as billiards and table tennis, a bicycle rental, a library and barbecue facilities. The Hotel also offers a sauna, and guests can enjoy horse riding, massages and karaoke. While a pirate-themed playground is freely accessible, babysitting services are also available. The hotel’s buffet restaurant offers half-board meal plans. Guests can also relax in the on-site bar. Packed lunches are available. Osada Danków is 13 km from the town of Ostróda and 2.7 km from Miłomłyn. The closest lake, Lake Wielimowskie, is 200 metres away, and within 12 km there are numerous others, including Jeziorak, the longest lake in Poland. The hotel can provide shuttle and babysitting services.
10.0 Excellent
Pros: Amazing place, beautiful slightly remote quiet location in a gorgeous setting among nature and ponds. Very clean. Lovely decor of the room and the common areas, including a spotless, stylish and cosy restaurant. Great breakfast. Exceptionally friendly and helpful staff. I loved the fresh flower arrangements everywhere and the different types of angels all around the property. For us it was 11 out of 10.
Cons: That we could not stay longer.
10.0 Excellent
Pros: With Ms. Grazyna impossible becomes possible - extra bonus for ability to find quick solutions when problems arose
10.0 Excellent
Pros: the caretakers were so nice and helpful. they did everything possible to keep us comfortable and they were always smiling and laughing. over all a very peaceful and lovely experience. would surely recommend a visit.
Cons: i wish there were some rooms available with a/c. other than that we had no complaints.
9.6 Excellent
Pros: Great location, wonderful place - ideal if you want to run away from the city and simply relax.
Ranczo Sielanka - Iława - Bedroom
9.2 Excellent (62 reviews)
Overview Reviews
Ranczo Sielanka has free bikes, seasonal outdoor swimming pool, a shared lounge and garden in Jamielnik. Boasting family rooms, this property also provides guests with a barbecue. There is a children's playground and guests can make use of free WiFi and free private parking. At the guest house the rooms are equipped with a private bathroom. A buffet breakfast is available every morning at Ranczo Sielanka. The accommodation offers a terrace. You can play darts at Ranczo Sielanka, and the area is popular for hiking and cycling. Ostróda is 48 km from the guest house, while Iława is 13 km from the property.
9.6 Excellent
Pros: Excellent food and facilities for kids! Great contact with the owner ;)
Cons: The rooms might have been better furnished (no wardrobe, poor curtains)
6.7 Good
Pros: Quiet place near lake
Cons: No kettle coffe tea at room
Hotel Willa Port Art. & Business - Ostróda - Building
8.9 Excellent (1,504 reviews)
Overview Reviews
With a stay at Hotel Willa Port art. & Business in Ostroda, you'll be 24.7 mi (39.8 km) from University of Warmia and Mazury and 25.2 mi (40.5 km) from Museum of Warmia and Mazury. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Ostroda? This hotel has facilities measuring 2507 square feet (233 square meters), including conference space. Free self parking is available onsite.
9.6 Excellent
Pros: Breakfast was fantastic, room was very comfortable-clean-roomy but not enough tea and coffee for me hmm but more was provided on request no issues, hotel was very nice, location by the lake was wonderful, staff were friendly and helpful, spa was nice as was the pool, the fitness room had minimal equipment but served a purpose.
10.0 Excellent
Pros: superb
Cons: room, good choice of food.
Grandhotel Tiffi - Iława - Building
8.9 Excellent (881 reviews)
8.8 Excellent
Pros: Location, clean and modern room
Cons: Breakfast
9.2 Excellent
Pros: Location , nice breakfast .
Cons: Towels dryer missing in the room , to soft Mattress ,pillows.
9.2 Excellent
Pros: Very professional and high standard SPA/clean rooms/ clean restaurant/ very polite and helpful staff
Cons: Room with lake's view should have balcony, food in breakfast restaurant should be more differentiated for 5 stars hotel, too simple menu only basic food
8.8 Excellent
Pros: Are you looking for beautiful design of interior, delicious meal, cultivated environment and chill out or sailing, then this is the place for you. Everything is in very good shape, meal is really great and you can enjoy spending your free time either in SPA with pool or outside near the lake. Hotel offers bike rental for reasonable price.
Cons: Are you local? Then, there is nothing to complain about. In case you are not local than you will learn that hotel staff is missing English language skills and they can be recognized as rough, not kind. Lack of smile and focus on customer. Behavior is not reaching quality of other countries according my experience. All is Polish, its not an international yet.
5.8 Okay
Pros: Kids playground
Cons: Staff. Bill during check out was 2000 PLN higher than should. Staff changed that but after my intervention. I do not hear any sorry word (only stupid jokes that my calculator is broken)
Hotel Port 110 - Iława - Building
8.9 Excellent (512 reviews)
Overview Reviews
Port 110 is situated on the Lake Jeziorak, only 400 metres from the public beach, and offers bright rooms with free Wi-Fi. Guests can use the marina and rent water sport equipment. Each spacious room at the Port includes an LCD TV, a seating area and a modern bathroom. There is also a work desk. The property includes a restaurant, serving Polish and European cuisine with fish specialities. Dishes with forest fruit and mushrooms are also on offer. The surroundings of Port110 encourage visitors to spend their time actively. Guests can rent water bikes, kayaks, as well as quads. The staff can arrange a boat trip around the lake. The property is located 800 metres form the centre of Iława and 2.5 km from the train station. Free private parking is provided.
9.2 Excellent
Pros: It wasn’t super fancy but actually I really enjoyed my stay. Lovely location, friendly staff and generally a really nice vibe. Good food, nice cocktails and would stay again.
Cons: Lugging my suitcase a couple of flights of stairs was ridiculous since I have a sore hip. So be prepared for that. No lift and no help.
9.2 Excellent
Pros: Location is second to none. Lake view is fantastic
Cons: Very cheap uncomfortable pillows, towels are thin, big thick fluffy towels would be so much better
7.5 Good
Pros: Superb location, tasty menu in the restaurant. Helpful staff.
Cons: No soap in the bathroom. The electical socket on on the headboard was a little bit awkward.
6.7 Good
Pros: Restaurant super food I enjoyed it very much
Cons: The room 2 small beds far from each other when order a king size bed
Zielony Zakatek - Iława - Building
9.5 Excellent (29 reviews)
Pokoje Goscinne Rudka - Iława - Bedroom
9.4 Excellent (31 reviews)
Overview Reviews
Featuring free WiFi and a children's playground, Pokoje Gościnne Rudka offers accommodation in Nowa Wieś. Free private parking is available on site. All rooms include a flat-screen TV. Some rooms include a seating area to relax in after a busy day. You will find a coffee machine in the room. The rooms are fitted with a private bathroom. You will find a shared kitchen at the property. Breakfasts can also be ordered. You can engage in various activities, such as cycling and hiking. Małdyty is 35 km from Pokoje Gościnne Rudka, while Ostróda is 26 km from the property. The nearest airport is Olsztyn-Mazury Regional Airport, 90 km from Pokoje Gościnne Rudka.
10.0 Excellent
Pros: Nice and quiet with a beutiful garden. Close to the citycenter and lake.
10.0 Excellent
Pros: The land lord, Lucy is the one of the best polish woman I have ever met. She is the heart of Ilawa ❤️ I hope i will come back just to visit her, hug her and kiss her✨ Have great honor to be guest on real polish picnic with her family, eat their food, listening to songs of their sisters... Omg, that kind of family everybody would want to have. Went in tears in my eyes to Gdansk ❤️✨
Hotel Karczma Labedz Ilawa - Iława - Building
8.8 Excellent (274 reviews)
Overview Reviews
Hotel Karczma Łabędź Iława is situated by Lake Łabędź and offers spacious rooms with free Wi-Fi, housed in an Alpine-style, wooden building. There is a children’s playground and free private parking on site. All rooms at the property have a private bathroom with shower, as well as an LCD TV. Some rooms offer a balcony. The property has a restaurant, furnished with traditional, wooden tables and chairs. It is famous for serving regional and Polish cuisine. Hotel Karczma Łabędź Iława is located 3.5 km from the centre of Iława.
9.6 Excellent
Pros: Lovely location, very good staff. Breakfast was excellent
Cons: Restaurant food could be improved
9.6 Excellent
Pros: The hotel and the rooms are very nice, lovely view of the lake from the room. The staff very friendly and helpful, they really feel you welcome. I had the chance to have dinner and breakfast and the food was really delicious
8.8 Excellent
Pros: Loved the place - very pretty.
9.6 Excellent
Pros: Friendly staff exceptionally food
Cons: Wedding reception went on utill 03.30 not a good nights sleep as needed after long car journey.
Palac Mortegi Hotel & Spa - Lubawa - Building
8.9 Excellent (100 reviews)
Overview Reviews
With a stay at Pałac Mortęgi Hotel Spa in Lubawa, you'll be 14.6 mi (23.4 km) from Przemienienia Panskiego Church and 14.9 mi (24 km) from Stefana Zeromskiego Park. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
9.6 Excellent
Pros: very clean very peaceful good value for money
9.6 Excellent
Pros: Amazing quite location, in the middle of nowhere. I can imagine to spend there few days relaxing. Great stuff
10.0 Excellent
Pros: Everything. Beautiful location, castle itself is an amazing. Great and very helpful staff, nothing is a trouble. Very clean rooms. Lovely spa with experienced and nice staff. We had super relaxing time. I would highly recommend this place and we will definitely visit again.
Cons: Actually nothing.
9.6 Excellent
Pros: Horse back riding, Spa and pool. Nice park.
7.5 Good
Pros: Nice hotel , good grounds , plenty of space
Cons: Staff couldn't speak much english, room wasn't ready on time, staff didn't now what was happening and were confused