Pretty setting, nice restaurant. The pool was green with algae, the air conditioner in the room did not work, they would not give me a new room, said I would have to pay for a second room since we had entered the first room already. They told us we should just open the Windows...
This hotel is perfect - don't bother looking anywhere else if you're after a trendy hotel, with an excellent view, modern facilities and friendly, helpful staff at a price which is very affordable. Make sure you eat at the restuarant - the best home made crinkle cut chips, as well as Bulgarian style potatoes, home made icecream, home made bread - the list goes on - it was all delicious and with a dash of panache which sets it apart from traditional Bulgarian fare as it is typically served. The wine list is also very good and the waiter knows his wines and will help you pick a good one. The roof top terrace is in a perfect position to enjoy the Veliko Turnovo light show. The hotel doesn't have a lift - it is only 3 or 4 floors and the staff helped us with our bags - but if you have heavy cases - it might be difficult.
fantastic view and trendy retro furnishings There was no manager there and seemed to be in the charge of a group of girls who were about 21. We were concerned that there was no one in a position of responsibility available
Great view from the balcony and from the top floor. No credit card payments. Some sewers smell in the bathroom.
The place is very modern, very clean and friendly. The pictures and info on the website are vey faithful to reality. The location is the best in the city, with amazing views from the rooms over the Palace! The views from the terrace are unbelievable :) If I ever go back to Veliko, I'll stay in this Hotel, for sure! :)
The service The breakfast could be better
I liked the location of the hotel, the way the room was designed and the view from the upstairs balcony.
Breakfast could have been better, especially after compliments about it on the website. Perhaps it was an "off-season" breakfast...
The hotel is one of the few "design" hotels we found in Bulgaria. The view from our room (room nr 7) on the hill "Tzarevetz" was great. One of the reviews on your site metioned "the best breakfast in Bulgaria". The breakfast was over everage, but sertainly not the best in the country.
The hotel design is very nice and modern. Its location is excellent, very close to the Fortress, and you can enjoy the sound & light show from the balcony. Staff speaks good English. The hotels' restaurant serves good food (except the salads), although the prices are quite high compared to other restaurants in Veliko Tarnovo. Our room (no 12) smelled very bad because of the drainage in the bathroom. Breakfast is not very varied.
Very modern, interesting decor, rooftop access with comfy seating area and fantastic views. Wonderful breakfasts, helpful staff. The free wireless does not appear to extend to the upper floors of the hotel.
Staff were pleasant and helpful. Views over Veliko Tarnovo were striking. Dining room was very clean and also had nice views.
Staff were very friendly and helpful. Every area in the hotel was very clean and well kept. A small fridge/ mini bar and tea making facilities in the rooms would heve made it even better. Noise from extractors in other peoplebathrooms could be a bit noisy.
The view is great. Staff was attentive and gave great service. When I needed copies of travel documents, they were provided at no cost.
The hotel is small and the staff very friendly and helpful. Food is good with a wide choice.
The village, the hotel location, the staff. Not cleaning the room during our stay.
Very quiet, an excelent landscape, and large beds. The hotel has a little restaurant I recommend for the ones that do not like to visit the city even this is a very good choice as Veliko Tarnovo has a lot of interesting sites to visit. No organized parking place near the hotel. I was lucky to be there in a dry day. Being on a hill, I would have difficulties to park my car in the place I parked.
We liked very much the kindness and efficiency of the staff, the cosy restaurant (and the dishes, especially chicken masis), the cleaneness of the hotel, the panorama from our balcony.Good value for money! AND many things that money cannot buy. Possibility to pay with credit cards;
The hotel staff were very friendly and helpful. Our stay was a pleasant one.
Nice hotel, close to the Tsarevets fortress. Very nice and cheerful staff, who tried to make our stay even more pleasant. Large terrace with a beatiful view in room 23! Just one thing - I was expecting to have my car washed (my brother mentioned to me that they usually wash the cars in the car parking). Yet it didn't happen, I didn't ask why anyway.
Hotel design and facilities, location, english speacking personeel no, we really like it
The position was great. In the centre but off the main road so very quiet. Staff were helpful, even getting us in the back door of a restaurant to save our legs when we arrived at 23.30.Would definitely go again.
Very comfortable and well located (clsoe to town centre but on quiet side street). Staff were most friendly and helpful. Had suite which was great and wonderful views from terrace. Would definitely stay there again and recommending to family.
we liked our stay at the hotel very much! the most its owner - Liza! she organazied our stay the way we felt very comfartable, as at home! the best price-quality ratio. situated nes Tsarevica, only 3 min walk. breakfest is great, room are clean and nice! and the staff very pleasant and helpful!
The position of the hotel is excellent: close to the fortress, in a quiet back street with almost no traffic. A nice view over Yantra river and the woods of Sveta Gora hill. The rooms were nice and clean. We especially enjoyed the terrasse. The private parking is definitely a plus. The breakfast was rather poor. No shower tub.
Rooms have nice new furniture and appliances, everything looks quite new. They have charged us about 10% more than the price of the reservation, in the national currency. Also, smoking is allowed in the hotel lobby and in most of the rooms, which can be quite unpleasant for non-smokers.
Fantastic view from room Shower system without bath tube or basin
Very nice and quiet. Clean! Near many museums and the fortress Tsarevets. Nice rstaurants within walking distance. Breakfast was a little "boring", the same plate every day, the breakfast terrace was beautiful though. This hotel has not got a restaurant, and they prepare the the food in a very small kitchen. However, what we got was enough for a good start of the day.
view and room decoration no food service available
Rooms were looking like the ones in photos. Staff was speaking some English, overall great value for the money.
Fantastic location and room interior, but staff does not speak english and shower isn't very comfortable Staff does not speak english at all, and shower isn't very comfortable
Very friendly owners. Excelent value for money
hotel staff is very friendly, a good view from the room, convinient location
price, friendly personnel no separate shower, a shower cap right next to the toilet without any separating walls, curtain etc.
Location For the same price you can find places much better.
The hotel is well located and the prices are attractives. The rooms are clean and well furnished. The bathroom is poorly designed, the floor is flooded after a shower.
great location, great view, friendly staff. One of the very few buildings in town with house number indicated )) Please DO let early comers use the bathroom before checking in. That`s essential imho. Thank you.
The room was big, with terrace, we had a parking place in front of the hotel. The bathroom didn't have a shower cabin and no peg for the clothes.
The food is very very good, the staff of the hotel and restaurant is friendly and the location is great.
good price, nice personal, very good for tranzit tourists
It's outside the city, near the road, surrounded by trees and flowers, very roustic restaurant, playground for children and rabbits . Hotel staff is very friendly . The menu of the restaurant is rich. Cleanliness of room is a 8.5 - note ; could be better
Unfortunately our stay coincided with a wedding party which played very loud music till past 3.00 am, making sleep impossible. When we tried to get it turned down in the evening we were ignored and in the morning instead of an apology we were asked to sympathise with staff who were also kept awake. This spoilt our one night stay. Also beware the price of a bottle of house wine - more than the cost of a room.
View and breakfast Air conditioning was terrible very hot in room
We had a suite - it had 2 bathrooms & 2 bedrooms - 3 TVs & a beautiful view of the castle light show as well as a main square outside! Great restaurant & indoor pool - we relaxed & our small children had a good time too!
The hotel is very well located between the center of the city and the castle. It's just 5 minutes walking in either direction. Rooms were big and comfortable, the hotel was very clean. Staff was friendly and we had a nice view towards the castle. We had the bad luck one day to be served by a waiter that didn't understand much english and we had a few difficulties with him.
kindness of the staff restaurant , it look like a comunist restaurant, air condition not working so very warm in the morning at breakfast,is not fitting the style of the hotel
Everything was super! The cleanliness of the de luxe suite
all was ok. It was not my 1st visit to this hotel. non
Everyone was very friendly. he views were brilliant. Location was good. Spa yummy!!!
comfortable double bed ^)))
The spa and swimming facilities are excellent and the lobby bar
The view from the balcony. The quiet location away from traffic noise. The central location. The credit card machine seems to have been 'broken' for some years, according to previous reviews, although the receptionist said it had just broken a few days before. I was able to pay in cash but it did make me wonder what that was all about.
the decoration and the quiet location
Comfortable room, quiet and good location, good breakfast. Staff could not provide us with useful and basic information about places to be visited and transportation in and around the city. Payment with credit card was not encouraged, despite it had been used as guarantee in the reservation process.
Very clean and nice looking rooms most of them with a balcony, nice view. The hotel has a good position being close to the city center and the fortress. The breakfast included in the price is rather poor. You might find yourself looking for the hotel because it's situated on a small backstreet very close to the main street.
Location Supposed to pay extra for studio room and other facilities but nobody offered us anything extra and the only thing we had extra was a chair.
the view the quiet and the price
Good location - 2 min. walk to the fortress and 10 min. walk to the city center. Spacious clean rooms with balcony and view. AC and satellite TV is standard. Wireless internet is available but for a small fee/day. Friendly staff. They accept both euros and leva. The hotel is on backstreet, therefore you might find yourself spending 15-20 min. looking for it. Breakfast could be better.
The hotel is very nice, close to the castle. It was very hot when we got there and the airconditioning was not working properly
I enjoied the atmosphere, the services, the amability of the hotel's staff, the picturesque location. Everything was OK.
The room was clean and comfortable. There was a working air-conditioning system. The bathroom system worked well too. I did not like the fact that the entrance door was locked at 11pm! We were locked out on one occasion and this put us off from staying out beyond 11pm. Every day the breakfast was the same. If you want a second cup of coffee or tea you may be charged for this as we were. Having no variation in the breakfast food means that you avoid breakfast that which you have paid for and become fed up with staying at the hotel. I saw no signs or information regarding the spa. I doubt there was one or if there was the hotel certainly was not advertising it. Moreover we did pay for the use of it.
Smell of cigarettes in bedroom corridor.
The rooms are large, comfortable, very nice decorated and very clean. There are parking places were you can let the car without any problem. The staff is nice, they know a little bit of english, enough for communicating with them without big efforts. The hotel is pretty far from the center and from the Tsarevets but we enjoyed walking; it is possible to go by car, there is a big parking right beside Tsarevets. The breakfast is very basic but you can find something to eat.
Cleaness of the room, new furniture and the parking space available for free. In a quiet area. The breakfast was rather poor.
The hotel is clean, good air conditioning, the staff is very amable; The location is close enough to the city centre.
Nice room, staff ok. Poor breakfast
the hotel staff excellent and very good english noise from a kids party saturday night
The hotel was excellent value, it was right in the centre of the town of Veliko Tarnovo, with amazing views across the Yantra river gorge. Rooms, all from what I could see, were on the back of the hotel, with good views, and were quiet, clean, modern, and comfortable, and the mini-bar charged very reasonable prices too! I would definitely stay there again if I had the opportunity and the price was right again. As the hotel was built on the side of a hill, all the rooms and facilities on a lower level than the entrance and reception, although still high above the river with fantastic view. However this meant that the floor numbering, particularly in the lift, was rather confusing. Signposting to facilities was not terribly clear and there were plenty of unnecessary steps to fall up or down, in corridors where the lights turned on automatically just that little bit too late! Breakfast was good and plentiful, in a lovely setting, but food and hot drinks were not always as hot as they should be. The tea was pre-made and horrible! These are small complaints, as overall, we loved the hotel and considered it a major highlight of our trip.
I found most of the staff extremely friendly and helpful. The view from the dining room and bedrooms is spectacular. The menu in the restaurant is varied and I had a a couple of very tasy meals there The staff in the Lobby Bar were young and rather rude. Didnt seem interested in the customers needs
central location, confort of rooms, lunch a little bit dark inside the hotel
The room was clean and big. The breakfast was poor and we had to wait for food.
The location and the views were excellent. It was very good value. The promised wired internet access in the room did not work, but luckily I could pick up a wireless connection.The breakfast was poor.
Facilities were good and the staff were very friendly
The staff and room views. Car parking fcing the main hotel entrance - excellent! Scrambled eggs not available for breakfast.
Beautiful views, very friendly helpful staff, very clean and comfortable rooms and good pool, fitness and health and beauty facilities. Overall it is an excellent hotel and I hope to stay there again next year.
the view of the bathroom is great.staff is very friendly and the rooms are very large heating system was not working at optimum parameters and the room was cold.
I liked the spectacular view from the room and the pleasant neighbourhood:shops, restaurants. In some "passing" areas of the complex, it was bit cold.
The hotel and staff were instantly warm, friendly and accommodating, it was going to be only one night, but I couldn't help extending the stay, very satisfied.
The location is second to none and the service was impecable. Thoroughly enjoyed my stay
Staff were very friendly and helpful and spoke good English and French.Wi-fi and use of pc available. 24hr concierge a bonus in such a small hotel. only 2 english language TV channels available though this seems the norm throughout Bulgaria..
Located in the centre of Tarnovo and within 2-min walk to the Tsarevets fortress. Nice rooms. Friendly English speaking staff. Good breakfast selection. 1. The smoke from the hotel lobby and hotel rooms for smokers reaches the non-smoking rooms too. 2. The shower head in the bathroom was floppy and difficult to use in stationary position.
it was excellent. I was particulalry impressed by the lady on the front desk (sorry didnt know her name). Nothing was a problem for her.She was helpful, enthusiastic and proactive as demonstrated by her assistance in returning a key to my previous hotel. A real asset No, it was fine
Lovely location near to the Tsaravets castle but only a short walk from the town centre. Helpful, friendly reception staff - booked a table at a restaurant for me and ordered me a taxi to get there (as it was raining!). Room spacious and comfortable, with free wifi and a great view over the gorge. Excellent value. There was nothing I didn't like - apart from not being able to stay longer!
Beautifully furnished modern, comfortable rooms. Excellent location by Tsarevets fortress in the old town of Veliko Turnovo. Very friendly and helpfull hotel staff.
Perfect staying for the weekend.
Hotel Tarnovo is very centrally located in the town and has excellent access for those using the Bus Station and shops. It is clean and tidy with comfortable beds.Also a ramp for wheelchairs or luggage access into the Hotel
Excellent position and view, friendly staff. The suite is perfect for a family.
good location,lovely views breakfast was mediocre
Big rooms, very clean, very stylish. Nice view over the town. Excellent location. English speaking staff. Hotel was overwhelmed on breakfast. This should be between 8-10AM, but already at 9AM there was a shortage of everything. The staff did efforts to refill the plates, but the food was quickly disappearing.
Food was excellent. Great location. Staff very helpful. Good facilities. Underground parking.
arbanassi is a wonderful village and sevastokrator hotel is a place where you can enjoy your stay
Staff, location, peaceful (no music in the garden - yay!) Bed was a bit hard
Great location, high-end build materials, very kind and attentive staff Prices are a bit on the high side but still reasonable
hte Super luxury room is like 5 stars
Staff were very helpful and pleasant. Were able to put change room for us.
The location in the city, the parking facility, the dimension of the room, the comfortable bed. The garten restaurant is also good. In the bathroom the shower cabin isn't watertight, so after every use the room get water on the floor. At departure I must pay in cash even on my credit card the amount was blocked.
Great rooms and very spacious. Quiet area so it is very good for resting.
Vip room,good d/Room blind fell down,too much noise late at night & hammering early morning ,vip room not cleaned after firstnight plus no loo paper
It was a nise two days stay. It's a small hotel, 10 minutes walking distance to the center. The De luxe type rooms are big and with new furniture, but with tiny balcony. The breakfast is really basic.
The position was good, the restaurant was excellent but too small. The staff, the breakfast, the room.
The staff was very ok. The rooms are clean and comfortable.
Difficult communication in English