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Staff and rooms where great,food not the best. Spa is great but very busy. Food was average.
The hotel and the pool areas were clean and well laid out.Staff were friendly and efficient. On arrival we were sent to your sister hotel near Puerto Rico on promotion without informing us of its location.The gentleman behind the desk gave us the wrong impression of the hotels location.On our return we were sent to the garden suites and not in the main hotel as we were led to believe from the brochures.No apology was made for the error.
Plenty of sun loungers, very relaxing Bar staff friendly but the service was appalling. We got our meal (poolside) and waited another 10 minutes for our drinks. Had to ask 3 times for drinks that were ordered!! Got the wrong change back twice.
Relaxing and lovely layout & not too big. Soa facilities un-surpased by anywhere in the world. Hotel staff great & very hardworking. All was great
Good for family with kids and close to the beaches. Half board was included in our plan. Nothing to need to say.
Good food selection at buffet, friendly staff, excellent location by beach. Double room did no have double beds, beds hard, old and need to be replaced, rooms decor dated.
Maximum 3 stars. Star raiting means services. Self-service hotel. I am quite serprising, that at 5 stars hotels I have to drag matresses and ashtrays in pool area for myself, no one even helps. Room cleaning not every day. Pool area dirty. Brought caps and glasses leave for all day near your sheslong, New year party in cost of 130 eur per person, that hotel did not find a money even for small firework.
Comfort good food excellent staff . nighttime dancing pool activities. Great walk to maspolamas on prom and beach. A little too far from centre of activity
I liked the swimming pool and the staff where great. The price of food and drinks where very expensive and the room was small and could of gone to a different hotel with the same thing but alot cheaper.
staff very good and place of hight quality.
The pool is beautiful, as weel as the garden. The food was always good. The location is perfect to relax, the proximity to the beach by the back of the hotel is very handy as well. The bed is too hard and gave me back pain.The clerk made a huge mistake when the transfer came to pick me up. She simply was unable to find my name in the guests list and told him i had canceled my reservation. The chauffer went away. When she realised her mistake she didnt even apologize and i almost lost my flight. unbeliavable for a 5* hotel.
The food and Staff were excèpional the spa was also top Class write at least 15 words
Quiet, relaxing, excellent food, choice of indoor or terrace dining, gardens with gate to beach and long promenade Nothing - loved it all
Well trained, helpful and attentive staff, very good quisine and beach location. All drinks at dinner, including plain glass of water, were priced, even though I had halfboard.
It was very quiet at night no disturbance.entertainment was good.beside lovely blue flag beach.
lovely and quiet holiday, just what we wanted.nice hotel and friendly staff.
The rooms were very clean and the Manager and staff in the reaustant were excellent and the food was good. The food in the pool bar is not good, and I would not recommend this hotel for wheelchairs.
The wide range of food from morning to evening, the pools are great, the close wonderful beach, the Thai massage, and the most important is the big space for everybody, (lots of sunbeds, tables..) I prefer that those rare topless women stay on the beach and not on the pool, eventhough the hotel is for adults, i can see some teenagers, and it's not pretty cool if you are eating at the pool bar, only if she is a top model :) moreover, i don't know if it was only my room or all hotel rooms, but it wasn't noiseproof even at 3rd floor and all windows closed, i can still hear dishes and spoons from the restaurant terrace.
location and staff. Bed rooms a bit dated. Need to be modernised badly. Dressing table all stained. Shower door needed to be looked at. Towels need to be replaced with new one. Need 4 towels. One for shower in the evening and one for shower in the morning. Badly needed a dressing gown which is the norm., in 5 star hotels.
I particularly liked the location of the hotel overlooking the sea & its wonderful swimming pools.Also it is all low-rise with most bedrooms overlooking the sea.
Staff friendliness, courtesy, efficiency and competence. Nothing
standard of hotel facilities, location beach and a number of resturants nearby no late check out, reception not as helpful as they could have been, rooms not well noise insulated (e.g. could hear people above walking around and neighbours showee etc.)
Nice reception, lousy and dark rooms without view. Freezing pool, although heated babypool. Buffet dinner good, but no alternative restaurants nearby. Seems abandoned. See above
we liked the size of the hotel because even with the amount of guests staying there it didnt feel crowded at all. The two swimming pools on either side of the hotel ensured guests were well spread out which allowed a relaxed atmosphere throughout. There was always space for people who enjoy sunbathing by the pool and new towels available twice a day. Breakfast was great, couldnt say anything bad about it. Fresh juice.....with Cava!, eggs and omelettes cooked to order, wide range of choices to suit all needs, the list goes on. Super! Maybe the staff could be a little more attentive to guests on arrival to make them feel comfortable and at ease in their new surroundings, some staff better than others.Takes a while to find your way around so more information or little map would be helpful. Also for younger couples there isnt much of a nightlife in the hotel, place is dead after 11 o clock.
the construction of the hotel is very unusal but nice to watch and to be in. food for breakfast in the main restaurant was not very good, small insects/ants were moving in bathroom, no doors for the toilets, turkish bath in spa was not working for many days.
The Staff were excellent The rooms could have been cleaner
Everything Some might find it quiet, with an older clientele but we didn't mind.
Superb breakfast, one of the best we ever had on our trips round the world ! Excellent place for relaxing holiday. NIce that they have separately pool area for those who wish to have it quiet, and another for families with kids. Spa had good quality treatments Staff little bit arrogant attitude (reception & breakfast waiters) seldom smiling , except kitchen staff on the breakfast and housekeepers who were always greeting with smile.
I like the hotel, hotel view from balconi, nice staff, and ease going costemer
Majority was excellent - the location, the hotel itself, the food. It was exactly what we were looking for - to get away from the crowds for a bit of piece and quiet. Being direct on the beach was another big plus. Being a young couple, we definately were the odds one out. It wasn't that which bothered us, more so the treatment we received from the manager of the restaurant (Senor Ramirerz), whom was responsibile for the seating of guests on arrival to the resaurant. Never have I met a more patronising, unprofessional service employee. He was the only real negative from an otherwise great holiday.
Location is excellent Room service, music by the pool
The position is very good: very quiet but at about 5 km to the centre of the "movida" that you can easily reach by taxies (5 euro) or bus (one every 15 minutes - 1 euro - bus stop at 100 meters from the hotel). The food is very good (included the Italian pasta that is well cooked). Swimming pool was very crowded and to get a place you have to go at 8.30 (but I stayed in the week of August 15th so I think it's normal) - the hotel has an area reserved to nudists quite big that generally was empty: I think it could be reduced; luckily the hotel is really on the beach where I didn't find have any problem to find a place. The hotel is a little bit formal and long trousers are required for dinner: that's good for business travel but during vacation I would prefer short trousers...
Proximity to the beach. Nice large bedrooms with good sea views. Meal time arrangements were a bit confusing regarding reserving tables. Lack of parking facilities resulting in extra expense.
nice view from room to use their tennis court was very expencive
Good location, comfort badroom, beautifull view and great food. Terrible arrangements for dinner (You can only arrive for dinner at 6PM OR 8PM! Do not dare do arrive any other time!) Hotel staff not friendly. Crowded swimming poll. Not a good hotel for a young couple of for families with childres.
Location was perfect. We had a nice view over the see from the beach. The gym was free to use. Diversity in breakfast items. The attendants make huge noises during the breakfast! It was never calm! The double room does not have a real double bed, instead there are two single beds. One has to pay 2 euros per day for the safe box. If you could find a few young people, then you are lucky!
Proximity to ocean is excellent. Near shopping and very good restaurants. Great beachfront property. Breakfast was included and very good.
good location, good facilities I was on half board, would have liked to have had lunch some days instead of dinner
Staff were extremely friendly and helpful. Rooms were well kept and cleaned daily. The pool area was always cleaned and offered sufficient space for sunbathing. The pool could have been heated as it was too cold to use. Overall a good standard of accommodation. Axelbeach restaurant was underused and offered only a very basic menu of burgers, club sandwich and a couple of salads. Breakast was adequate with the buffet choice available. One disappointing aspect was the pool bar closing at 6pm. Given the gay clientele, more could have been done after 6pm to make the axelbeach more sociable by providing guests the opportunity to mix and get to know each other. It would have been the ideal place to meet before heading out for the night - topless barmen? DJ?
The Costa Meloneras provides holiday and relaxation pure from the first day on. Everything is well organized, the staff is friendly and welcoming. The rooms are large with a nice design and warm colours. The stunning pool area combined with a great garden is phantasic. Best place ever to calm down. Love it.
It was the best hotel I have ever stayed at. The service was fantastic; everything was spotless and the location and choice of pools were very good indeed. Staying here, felt like a big treatl You have to be up at 7.30am to choose a sun lounger! To be fair, the hotel tries to prevent this situation, however people still ignore the rules.
this hotel has a very good location, is very comfortable ,the food is very good very spacious no problem with seating around the pools . I think that the nightly entertainment should be based indoors during the Winter months .
I like the building-colonial style,huge territory,palm garden is very nice. I did not like about the hotel,but about guests,who absolutely did not hear the hotel's requests like-please don't book the sun beds. But it happened every day.
We enjoyed the option on entertainment and facilities on the ground a lot. Location was excellent and hotel staff was helpful. The rooms were in good conditions and always clean.
I thought the location was good Yhe check in took to long. not enough I fo on arrival
As always this hotel is beautiful and in a great location. Buffet not as good as usual as running out of food and not topped up quick enough. Also new was the fact that they are now charging guests for orange juice at breakfast (€2 for 200ml up wards) Strange for a hotel of this quality.
The pool and all the iland no
Staff were so nice facilitating and pleasant, especially to our son.Food buffet breakfast had everything you might fancy for breakfast, pancakes with chocolate sauce was my fav. we hadn't booked full board but ate alot at night in the hotel as it was good quality, variety and value.The hotel was convenient to the beech and other restaurants. It was very child friendly with a kids disco every nigth that my 18 month old really enjoyed. I felt the hotel was relaxing, the spa was devine. The hotel was spotless. Highly recommended. No kettle in the room, it would have been nice to be able to have a cuppa and also for heating adn washing my one year old's bottles...i had to pay 12 euro for the kettle for the week. Usually a kettle is standard in a four star hotel, as is an iron. You should be made aware from the start of the holiday that spa treatments need to be booked two days in advance, but these are all small things! it was really lovely
Junior suites good for families. Excellent pool and longer space. Buffet was good. Upgrading to on site restaurants was even better ! Beautiful grounds.Good nightly entertainment. Understaffed reception area. V poor gym equipment..no cardio just weights.
There is some live entertainment every night. The band playing is quite good, the rest of it (shows) could only appeal to people of simple taste. Rooms are extremely loud, impossible to sleep in due to the noise from the hallway. Furniture in the room is ok, but looks cheap and shaggy. Internet slow and ridiculously expensive (2EUR/10mins).
I had heard your hotel was the best on the island and after staying with you i can belive that.Would certainly reccomend to other people.
The hotel staff was great, the room was very spacious, the swimming pool areas were very relaxing! Perfect hotel to relax! The cleaning of the hotel room was deficient in some of the days. The resident band of the hotel wasn´t so good. The singer couldnt sing in english.
The food was great and there was great room around the pools no problem getting a bed and even when it was busy it was nice and quite
It is quiet, pools are very nice
The grounds and the pools were lovely. The room was fairly basic in comfort and fittings and there were no movies available. The bathroom was nice.
great kindness of staff, calm, many alternatives for children, ideal for families, large but with a peculiar style.
A great hotel with 5 swimming pools, perfect for families with young kids and delicious food. Very children friendly staff and facilities.
The room was very nice, with nice sea views. There is a very relaxed atmosphere at the hotel. The food could have been better for a 5 star hotel
Lopesan Gran Hotel Villa del Conde is a well managed hotel with a high service level. The staff is professional and friendly, always being attentive towards the guests to make their stay well pleased. The hotel is situated on a A-location directly at the Atlantic ocean and the boulevard; it has different building styles and looks like a small village. There are several beautiful swimming pools and sun terraces. The gardens are also beautiful and well attended. Central is the plaza with live music and entertainment in the evenings. The hotel has two buffet restaurants and two al la care restaurants where you can enjoy a various selection of fine, fresh food. We recommend this hotel to others. non.
Room was ok Pool not heated. Brekfst very poor
Nice clean and quiet hotel. Comfortable double room, good beds and a great view of the sea. The breakfast could do with some better presentation, a little more variety and more choice in fresh fruit.
It was a very enjoyable experience. We took the half-board option and it was a good decision. The food was excellent !! Breakfast was a buffet with a decent variety, no complaints there. Dinner was a set meal usually - except one night when we had a bbq :-). The rooms were clean. The staff was very very friendly and always had good suggestions for what we could do and where we could go. Bartenders were excellent. Great cocktails. We didn't really use the pool (maybe just to dip our feet in the water to cool off) but that was only because the beach was so close (yes I could literally roll out of bed and be on the beach). Location was great. Not too touristy and at the same time not too far from the center (1/2 hr walk along the beach) all in all, it was a great experience, just one negative, the bed was a little uncomfortable. Not sure if that was because our skin was sensitive from a day out in the sun.. or if the bed was just uncomfortable ! :-)
The Ocean-view room was terrific. Very nice and quiet, and by far the better of the hotels in San Augustine. It was very clean and the service was great. It was a bit far from the main part of town.
Very comfortable hotel nothing
I liked the location. Near the sea and near Playa del Ingles. It's a pitty it's often too windy. You can walk to the next city via the boulevard. The reception is very helpfull and friendly. They pretend to be a four star hotel, but the facilities and interiour don''t reach the four stars. The breakfast and spa, fitness are very poor. The interior is old fashion, but clean. Most of the staff don't know how to prepair the drinks they have on the menu.
Efficient staff for check in. all staff very polite and helpful. Room spacious and clean. Food very good Mattress was far too soft, a plank, submitted immediately after request, helped somewhat, but we truly think it should be a consideration for the management to change all mattresses for harder ones!
Hotel staff very helpful. Location is great!
The staff were very friendly and well organised. The hotel itself is very clean and They have wireless internet in the lobby area only, and although you can use numerous independent networks for a fee to be able to use the internet in your room. I would suggest they set up there own.
The relaxing atmosphere That guests were put together with other guests on tables joined together which made one ill at ease and that the hotel was geared more towards German or Dutch guests.
Good location close to the beach and centre of Playa del Ingles. Excellent food with show kitchen. Friendly staff. Big room with air conditioning. Can recommend for value for money! Partly old building, dirty corridors, our room in the "cellar" = reception at 4th floor, our room at first floor facing parking, hilly location.
The fodd was the best i've eaten in my entire life, definetely go all-inclusive or you will be paying 5 euro a drink.
The room, facilities & hotel staff were superb; We arrived at 1am, and Reception had thoughtfully provided a cold meal as we'd missed dinner. Depending on your preferences, you may find the following good or bad - The hotel wasn't too busy when we stayed there (October half-term) and there were very few young couples or children - Most guests were mature German couples. However, the atmosphere was pleasant and staff spoke good English. Daytime and evening entertainment was average, but you were close to lots of bars for a livelier evening! Smoking was permitted on the room balconies and in parts of the bar + outside public areas. Food was good, with plenty of choice and half board was excellent value. Our balcony only got the evening sun and was partly shaded by trees in the gardens. However, we didn't bother asking to be moved as we actually liked the shade & privacy when we wanted to cool off from the sun terraces. Probably two-thirds of the balconies get all-day sun, most of the rest get evening sun.
Nice poolarea. Show by the pool. Show at night. Minimarked. Our children were fasinated by the turtles.Helpful staff. Our room was not clean, had to wash all dishes before use. Far away to nice beaches and shopping.
++ giant apartment (estimated 90m2 indoor + 25m2 balconny with jacuzzi), ++ family friendly (11 months and 2.5 yrs old kids), nice warm enough baby pool, small playground, private (if you arrive at 9 a.m.) little sand beach (although no white sand) to built some castles, ++ baby beds free of charge ++ great view ++ good entertainment program at night, but not too long (ends latest midnight) and is not disturbing if you want to sleep when you close the windows -- Definitely not clean, especially not for a 4* facility, -- Some of the front desk people very friendly, some not, they should always help and answer "stupid questions" with a smile, -- Food at the premises is pretty average, overall I can recommend the facility, but as a frequent (business)traveller, I dare to say that it is not worth the 4 stars, based on the negative aspects mentioned above. Despite the fact that the facility is a bit older already, it would be so easy to do even more with it... (I am happy to answer any further questions at: firstname.lastname@example.org)
Stunning entrance with big view of sea. Big apartments are big. Pool and surrounding gardens are attractive. Unless you sleep like a log do not accept apartment 609 or one or two either side of it. There are machines on the roof which whine continuously night and day. During the day we played music to drown it out but at night sleep was extremely disturbed. We were offered another dark apartment with view of childrens play area and trees which we refused. Staff then said they were full. The local beaches are grey, rocky and horrible.
Most important the terrace, nice garden, birds and the view but also a nice well equiped apartment. we enjoyed our stay a luggage trolley for the long corridor would be nice
All round very nice hotel
Staff made adults and children very welcome. Lovely setting, beautiful pool area. 2-bed appt very nice. Great holiday!
The staff was great, the hotel location was beautiful, the pool was very clean and the restaurant was very good!
The apartment was nice and big Service and the food in restaurants. The service was bad, they were more busy talking to each other. I would recommend the hotel for staying, but to eat I would recomend all the restauranst 5 min walk away
Fittness room - the running machine was poor. Free wireless internet access is a must on a hotel with 4 star. Next time I will find a hotel with this.
Nothing No water in the morning, shoddy and run down upkeep. Air conditioning substandard, pay Internet took ages to check in as the key maker was broken. Took ages to get a second key so I could get electricity. No information on facilities.
good location in Melonaeras, nice swimming pools, plenty of restaurants and bars, very quiet in the nighttime the minibar was not serviced, the reception never answered the phone, the hotel is not finished and the construction work is very loud in the morning, poor breakfast, no parking available at the hotel only in the area- on the street, which is very crowded. Just a few elevators and some rooms are al little bit far from the lobby. The safe in the room is charged per day - a 5* hotel should have it included. I did not like the lavaoar right next to the room entrance, so every body entering your room could see your tooth brush, shaver....right in front of the door. the first feeling entering the room is more like a locker-room than a 5* hotel room. Not all the pools are heated - we found only 2 .
понравилось близкое расположение к морю и великолепный вид из окна. Отличная работа персонала в ресторане и в кафе. Наличие справочной и другой информации на русском языке.
Location of the hotel is excellent, near the sea and not too far from the services. Hotel offers basic services such as breakfast, snack bar, and the lobby bar which offers some entertainment on the evenings. We got good service much attention by the staff at the restaurant (breakfast time) probably because travelling with noisy little kids. Thanks for the staff! Pool bar Atlantico was a dissapointment, snack bar was open only a couple of hours per day and food was no good. Drink here and eat your snacks elsewhere. Service at the bar was good and friendly.++++