Guest reviews
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Overall Rating
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9.3 "World class service."9.5 "95% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 9.2 "92% wereimpressed by the valet service ." 9.2 "92% thought theservice was very professional ." 10.0 "Housekeeping was great , according to 100%." -
8.7 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
8.6 "Generally very clean."8.1 "81% said
rooms were clean ." 10.0 "100% thoughtit was clean ." -
8.6 "Location is great."9.7 "97%
liked the proximity to sightseeing ." 10.0 "Business sites within easy reach , said 100%." 10.0 "Easily accessible by car , said 100%." 10.0 "City centre within easy reach , said 100%." 8.3 "83%enjoyed the restaurants & bars nearby ." -
7.7 "Nice rooms."8.8 "88% thought
rooms were spacious ." 8.1 "81% saidrooms were clean ." 9.1 "91% thought theview was good ." 8.8 "88% found thekitchenette to be good ." 8.9 "89%loved the minibar ." -
6.5 "Internet is average."
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6.2 "Average value."
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4.3 "Pool is below average."
Overall Rating
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9.5 "World class service."9.6 "96% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." -
8.7 "Generally very clean."8.2 "82% said
rooms were clean ." 10.0 "100% thoughtit was clean ." -
8.6 "Location is great."9.8 "98%
liked the proximity to sightseeing ." -
8.6 "Breakfast is good."
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7.6 "Nice rooms."8.2 "82% said
rooms were clean ." 8.5 "85% thoughtrooms were spacious ." -
6.2 "Average value."
Overall Rating
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9.2 "World class service."9.5 "95% found the
staff to be very friendly ." 9.3 "93% wereimpressed by the valet service ." 9.1 "91% thought theservice was very professional ." -
8.6 "Breakfast is good."
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8.6 "Location is great."9.4 "94%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." -
8.5 "Generally very clean."8.0 "80% said
rooms were clean ." 10.0 "100% thoughtit was clean ." -
7.5 "Nice rooms."8.0 "80% said
rooms were clean ." 8.7 "87% thoughtrooms were spacious ." 9.0 "90% thought theview was good ." 8.6 "86% found thekitchenette to be good ." -
7.0 "High comfort."6.7 "
Beds were acceptable for 67%." -
6.3 "Average value."
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6.3 "Internet is average."
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4.0 "Pool is below average."
Overall Rating
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8.5 "Location is great."
Overall Rating
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9.3 "World class service."9.6 "96% found the
staff to be very friendly ." -
8.6 "Location is great."
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8.6 "Breakfast is good."
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7.9 "Nice rooms."9.0 "90% thought
rooms were spacious ." -
7.7 "High comfort."9.0 "90% thought
rooms were spacious ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
From the moment of check in with the vallets to the day of check out this hotel was amazing! Called and requested early check in and rooms next to each other for a bachelorette party and Jennifer set it up for me wonderfully! Then the night of our stay front desk Denise was very kind and the whole staff was just amazing! Couldn't have stayed a better place for our festivities! Loved it!
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10.0review from
Although this hotel is in the process of renovations, we had a wonderful stay. Our rooms were immaculate and spacious. The complimentary breakfast buffet was delicious and had something for everyone. The social gatherings in the evenings were unexpected and most enjoyable.
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10.0review from
The room was so much better than an average hotel room with a separate living room, kitchen, bedroom and bath. I felt like I was staying in a small apartment instead of a hotel. We had everything we needed and the hotel staff was exceptional! Everyone was so nice and accomodating! Next door to the Alamo and close enough to walk to the Riverwalk. The free breakfast was out of this world and I must say, I've never stayed in a hotel that offered free happy hour drinks/dinner Monday thru Friday. I hope to visit San Antonio again and if I do, I will definitely stay here. I won't even look around for another hotel.
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8.0review from
We enjoyed our stay at the Residence Inn in downtown San Antonio. It was very close to the Riverwalk and the main downtown attractions. The room was clean and staff was very friendly. Breakfast buffet was good and had many options. We would revisit this hotel on our next trip to San Antonio.
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10.0review from
Our trip to San Antonio was in celebration of our 50th Wedding Anniversay as a surprise gift from our kids, who made all arrangements including our stay at the Residence Inn - Alamo Plaza. We had the best time; the location was excellent, we found the overall appearance to be well kept and our room very clean...and to top off our wonderful accomodations, the staff at the RI-Alomo Plaza were simply wonderful. Being there for a week, with us coming and going so much throughout each day between site seeing trips, we were able to become acquainted with many of the staff and they were so friendly, helpful and personable; it gave the place a very comfortable home-away-from-home feel. We were so very pleased and appreciative of their wonderful hospitality; we didn't want to leave!
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10.0review from
The Residence Inn Alamo Plaza proved to be an exceptional choice. The convenience of location was complimented by employees that were pleasant, personable and helpful; recognized immediately when checking in and experienced thoughout the week. We thoroughly enjoyed the evening strolls along the riverwalk and the excellent food choices to experience. Our room ( 1 bedroom) was spacious, well kept and quite comfortable to return to after a long day of touring the city and surrounding areas...very interesting and beautiful. Each day kicked off with a great breakfast at the Residence Inn and although we rented a car, several days we hopped on the trolley with stop offs at missions and other points of interest; a great way to tour the city and eliminate the stress of dealing with traffic and parking. A future return trip to San Antonio will absolutely include a stay at this Residence Inn.
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10.0review from
The room was great. Really close location to many attractions and restaurants. Really liked the atmosphere. Staff was excellent and really enjoyed the whole stay. Would definitely stay again.
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8.0review from
The hotel was clean and quiet, and the staff was attentive and helpful. The breakfast each morning was good.
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10.0review from
We went down for my daughters graduation at Lackland AFB. I found the hotel comfortable and the staff very friendly. Great place to stay, close to the Riverwalk and Alamo, I was pleased with the room and would definitely stay there again if the opportunity arises.
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10.0review from
We stayed at this hotel for the San Antonio Marathon in November 2009. We booked it based on the price, the location (near the Riverwalk), and the fact that they had free breakfast. We arrived two days before the marathon to enjoy San Antonio. When we arrived, we were told that breakfast would be served beginning at 4:30 AM the morning of the marathon. What a pleasant surprise since we thought we'd miss breakfast that morning. The breakfast was pretty much the same each morning, but there was a variety of items -- eggs, sausage, make your own waffles, yogurt, bagels, English muffins, cereal, etc... This hotel is just a couple blocks from the Alamo and the Riverwalk. It is about a mile from Market Square, and maybe 1/2 mile from Tower of the Americas and La Villita. It is all within walking distance (even the Alamodome) Our room was quite roomy, including a full size fridge, a small stove, a small dishwasher, a microwave, high speed internet (free), and much more. It was actually a suite, with a separate bedroom. Everything was clean, though a bit dated. It was very comfortable and the staff were excellent. The only negative to this hotel was the parking. It is $18 per day, but that is pretty typical in downtown San Antonio. The Hampton Inn across the street has their own parking lot. There is a parking lot across the street that is $5 a day, but there is no coming and going (not necessary if you plan to stay downtown, though). They raised the price on day 2 of our stay to $10, though (for the marathon), but there is free street parking on Sundays. So, we paid $15 total for the weekend. Overall, excellent hotel!!!
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6.0review from
The hotel was extremely roomy and very clean. However it was a little expensive to start. I wanted to check out at 3 pm instead of 12N. I was charged $* for 3 hours a little rediculous. I was spending the weekend with a friend from Fort Sam Houston. She didnt have to be back untill 8:30 so I was gonna let here stay and watch television; give her a break from the whole army thing. That was a whole day charge?!? Umm I am not the best at math but that 8 hours which is 1/3 of a day not a whole day. The hotel was maybe half full it was a monday. Serisouly, they didn't want to work with me and they charged me a higher rate for the 3 hours than the rate I booked through the online travel website. I will never tell anyone to stay at a marriott and I will never stay at another. All the other hotels I stayed at worked around you if they could, not this one!
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6.0review from
Stay in this hotel was good.It is conveniently placed.It offered good room and breakfast.Staff was really good and helpful. But the blankets we got were stinking. When contacted to staff they have replaced but the replacement was also of same quality . Even the staff had accepted that it is of poor quality and careful washing is required.
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4.0review from
Upon arrival 'Late Night' there were homeless people around the hotel; this hotel was next to a part and across from a parking lot. Close to Alamo which makes the River Walk very close but there are so many hotels in better locations at worth the $50 more a night. The pool is like a kiddie size, with more then ten people in the pool it was too close for comfort. There is a breakfast every morning to get the day started which was I plus but returning after dark was a concern with so many homeless out. There were police in and out of the hotel so it feel uncomfortable. I selected this hotel based on reviews and consideration location but the surrounding area was not worth the savings. I think I would have be as good or better with a 'set my own price' type of hotel.. this hotel deserves a 3 star based on hotel location and safety.
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10.0review from
From the moment of check in with the vallets to the day of check out this hotel was amazing! Called and requested early check in and rooms next to each other for a bachelorette party and Jennifer set it up for me wonderfully! Then the night of our stay front desk Denise was very kind and the whole staff was just amazing! Couldn't have stayed a better place for our festivities! Loved it!
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10.0review from
Although this hotel is in the process of renovations, we had a wonderful stay. Our rooms were immaculate and spacious. The complimentary breakfast buffet was delicious and had something for everyone. The social gatherings in the evenings were unexpected and most enjoyable.
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10.0review from
The room was so much better than an average hotel room with a separate living room, kitchen, bedroom and bath. I felt like I was staying in a small apartment instead of a hotel. We had everything we needed and the hotel staff was exceptional! Everyone was so nice and accomodating! Next door to the Alamo and close enough to walk to the Riverwalk. The free breakfast was out of this world and I must say, I've never stayed in a hotel that offered free happy hour drinks/dinner Monday thru Friday. I hope to visit San Antonio again and if I do, I will definitely stay here. I won't even look around for another hotel.
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8.0review from
We enjoyed our stay at the Residence Inn in downtown San Antonio. It was very close to the Riverwalk and the main downtown attractions. The room was clean and staff was very friendly. Breakfast buffet was good and had many options. We would revisit this hotel on our next trip to San Antonio.
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10.0review from
Our trip to San Antonio was in celebration of our 50th Wedding Anniversay as a surprise gift from our kids, who made all arrangements including our stay at the Residence Inn - Alamo Plaza. We had the best time; the location was excellent, we found the overall appearance to be well kept and our room very clean...and to top off our wonderful accomodations, the staff at the RI-Alomo Plaza were simply wonderful. Being there for a week, with us coming and going so much throughout each day between site seeing trips, we were able to become acquainted with many of the staff and they were so friendly, helpful and personable; it gave the place a very comfortable home-away-from-home feel. We were so very pleased and appreciative of their wonderful hospitality; we didn't want to leave!
-
10.0review from
The Residence Inn Alamo Plaza proved to be an exceptional choice. The convenience of location was complimented by employees that were pleasant, personable and helpful; recognized immediately when checking in and experienced thoughout the week. We thoroughly enjoyed the evening strolls along the riverwalk and the excellent food choices to experience. Our room ( 1 bedroom) was spacious, well kept and quite comfortable to return to after a long day of touring the city and surrounding areas...very interesting and beautiful. Each day kicked off with a great breakfast at the Residence Inn and although we rented a car, several days we hopped on the trolley with stop offs at missions and other points of interest; a great way to tour the city and eliminate the stress of dealing with traffic and parking. A future return trip to San Antonio will absolutely include a stay at this Residence Inn.
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10.0review from
The room was great. Really close location to many attractions and restaurants. Really liked the atmosphere. Staff was excellent and really enjoyed the whole stay. Would definitely stay again.
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8.0review from
The hotel was clean and quiet, and the staff was attentive and helpful. The breakfast each morning was good.
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10.0review from
We went down for my daughters graduation at Lackland AFB. I found the hotel comfortable and the staff very friendly. Great place to stay, close to the Riverwalk and Alamo, I was pleased with the room and would definitely stay there again if the opportunity arises.
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10.0review from
We stayed at this hotel for the San Antonio Marathon in November 2009. We booked it based on the price, the location (near the Riverwalk), and the fact that they had free breakfast. We arrived two days before the marathon to enjoy San Antonio. When we arrived, we were told that breakfast would be served beginning at 4:30 AM the morning of the marathon. What a pleasant surprise since we thought we'd miss breakfast that morning. The breakfast was pretty much the same each morning, but there was a variety of items -- eggs, sausage, make your own waffles, yogurt, bagels, English muffins, cereal, etc... This hotel is just a couple blocks from the Alamo and the Riverwalk. It is about a mile from Market Square, and maybe 1/2 mile from Tower of the Americas and La Villita. It is all within walking distance (even the Alamodome) Our room was quite roomy, including a full size fridge, a small stove, a small dishwasher, a microwave, high speed internet (free), and much more. It was actually a suite, with a separate bedroom. Everything was clean, though a bit dated. It was very comfortable and the staff were excellent. The only negative to this hotel was the parking. It is $18 per day, but that is pretty typical in downtown San Antonio. The Hampton Inn across the street has their own parking lot. There is a parking lot across the street that is $5 a day, but there is no coming and going (not necessary if you plan to stay downtown, though). They raised the price on day 2 of our stay to $10, though (for the marathon), but there is free street parking on Sundays. So, we paid $15 total for the weekend. Overall, excellent hotel!!!
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6.0review from
The hotel was extremely roomy and very clean. However it was a little expensive to start. I wanted to check out at 3 pm instead of 12N. I was charged $* for 3 hours a little rediculous. I was spending the weekend with a friend from Fort Sam Houston. She didnt have to be back untill 8:30 so I was gonna let here stay and watch television; give her a break from the whole army thing. That was a whole day charge?!? Umm I am not the best at math but that 8 hours which is 1/3 of a day not a whole day. The hotel was maybe half full it was a monday. Serisouly, they didn't want to work with me and they charged me a higher rate for the 3 hours than the rate I booked through the online travel website. I will never tell anyone to stay at a marriott and I will never stay at another. All the other hotels I stayed at worked around you if they could, not this one!
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6.0review from
Stay in this hotel was good.It is conveniently placed.It offered good room and breakfast.Staff was really good and helpful. But the blankets we got were stinking. When contacted to staff they have replaced but the replacement was also of same quality . Even the staff had accepted that it is of poor quality and careful washing is required.
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4.0review from
Upon arrival 'Late Night' there were homeless people around the hotel; this hotel was next to a part and across from a parking lot. Close to Alamo which makes the River Walk very close but there are so many hotels in better locations at worth the $50 more a night. The pool is like a kiddie size, with more then ten people in the pool it was too close for comfort. There is a breakfast every morning to get the day started which was I plus but returning after dark was a concern with so many homeless out. There were police in and out of the hotel so it feel uncomfortable. I selected this hotel based on reviews and consideration location but the surrounding area was not worth the savings. I think I would have be as good or better with a 'set my own price' type of hotel.. this hotel deserves a 3 star based on hotel location and safety.
