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It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
Location and value for money
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
Only stayed onwe night very good fo ferry vvv
It was very relaxing the rain and wind
layout and furnishings of room
The hotel was opposite the Brittany ferry terminal
Close to the bay and shopping. No
close to shops and port
Location No smoking policy
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
Efficient, pleasant and convenient
How close it was to the water and to the Palace.
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
Very Clean and quiet
Rooms very clean and of good size Price of breakfast 32e for two persons !!
Location and quality
the food is really worthy(especially the toast)
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
the customer service
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
the staff was so friendly not a thing
the heat in the room! and it's impossible to set your own room at the temperature you want
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
We were upgraded to a seaview room no coffee facilities in room
The location in front of the beach was amazing and the food in the restaurant was the best we ate in Santander. The bar staff were very slow getting our drinks (over 45mins to get 4 drinks also some of the guys on reception looked a bit unapproachable.
An excellant hotel overlooking the sea. The staff were helpful and friendly. No complaints at all
The views were nice and the room was very clean The room was ptetty tight... had to move a table to open the balcony
I liked the services, cleanlines of the room and the the sea-view
position. easy to find.
the views and the inter-connecting rooms some staff not especially friendly, but one was very helpful. There were no special facilities for children, more of a business hotel, but very comfortable.
Location Non Smoking not available & smoke heavily penetrated my room.
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
staff very helpful
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
fantastic sea view location & food
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
Fantastic hotel, one of the best I've stayed in, fabulous location
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
Location, view from the room, size and decor of the room.
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
Lovely room with balcony (424) very pieceful had a wonderful weekend. Great Chinese down the road 1st right after roundabout (Not the Oriental that's crap) Expensive for food and especially fresh orange juice (£3+ a small glass). After all they grow like weeds in southern Spain!!!
A comfortable and well appointed hotel. Close to the ferry port. The staff were very friendly and helpful. No obvious deficiencies
great location and good price, nice bar (didn't try the restaurant but looked good)
Having read all published comments about this hotel I can only wholeheartedly agree - excellent choice - all rooms had a seaview!
easy to find great and helpful staff lovely snacks and polite waiters no english tv stations and curtains didnt pull across no coffee making facillities in room
We stayed 3 nights here and found it to be a superb hotel well situated . right on a beautiful beach. Modern rooms which were very comfortable and clean. The staff were extremely friendly and helpful. Excellent breakfast, everything you could wish for. Restaurant facilities were good and value for money. An ideal base to see the area. Would stay here again and would thoroughly recommend it.
The cleanliness of the room and the view - also the buffet breakfast
Convenience Poor breakfast
The decor, bar and restaurant service and the general quality of the experience. There was nothing that I didn't like.
Warm and comfortable and with variety of eating options. Well placed for Santander and ferry terminal On leaving garage at top of slope my car exhaust hit the ground, so a problem with car which are low o to the ground
friendly reception - position of hotel
Closeness to the beaches and parks Tea and coffee making facilities in each room would be a good idea, and information about local restaurants, swimming pools etc, useful.
Helpfulstaff excellent dinner Breakfast appeared not to be staff available to cope with the demand
Good facilities and helpful staff. Lacking in atmosphere.
The room was excellent with a nice view of the sea.
The location The noise of the next door bathroom woke me up at 8 am The pictures of the rooms on the official website are not relate in some cases (like mine) with the real rooms. Really careful with this.
Location for beaches. Breakfast served in dull basement area. Not all waiting staff were helpful like reception staff. Would not class this as a 4 star hotel.
Nice, modern hotel. A little over-priced
Location, being close to ferry port at Santander for onward trip to Portsmouth. Views from hotel/room & proximity to town centre & located in an upmarket area. No tea/coffee making facilities in the room. However, we have found this seems to be standard practice in most of the Spanish hotels we have stayed in, why? Also car parking charge excessive, but underground garage is secure albeit when we stayed appeared hardly used.
Large comfy rooms with excellent staff bathrooms could do with a little update
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
Ideal location with great view over Marina, staff very friendly.
Excellent service and good location
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
The overall atmosphere was very welcoming and relaxing
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
location, staff spotless
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
Large room, good bed, close to the beach. Poor breakfast.
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
The staff were first rate
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
pleasent view and well apointed rooms
No remarks. If you can book a promotion with spa, don't hesitate. The town doesn't have a lot to offer.
Excellent room. Restaurant very nice and buffet dinners were good value - especially for big eaters ! From the description it appeared that the hotel was just across from the beach. Not true ! The beach was 7/8 minutes walk away. Parking is very restricted throughout Noja so you have to pay to use the hotel car park !
Nice hotel at a resonable price. Near the beach, very quite town 15-20 mins drive from Santander. Perfect for relaxing few days and not to far to drive form near attractions.
The fact that it is near the beach
Free Wifi, good size and clean room Only Spanish speaking staff at reception desk.
From first entrance everything was lovely, clean, friendly, and relaxing. A little difficult to find (we hired a car) but apart from that the hotel is in a nice location 5 min walk from a beautiful beach which also has some surf and a surf hire shop. The hotel charge for car parking - but parking is not an issue as there are plenty of spaces in the roads around the hotel which are free. The pool is small but very relaxing and quite clean. The staff are very helpful, our room was cleaned daily to a high standard. The hotel does have a buffet restaurant which offers three courses and all the food is very nice, at around 20 euro per head this was good value for money, particularly as there are very few restaurants (let alone nice restaurants) near by or in Noja itself. The only negative regarding the hotel restaurant is that it does feel quite clinical and bright...dont go expecting a nice candle lit romantic meal. The spa, hmm how can I describe it....interesting! the spa is 18 euro per person extra and lasts for 1 hour, in which your time is split between various spa type activities e.g. sauna, steam... its not hugely relaxing but is good fun! especially if you happen to get the nutty spanish spa attendant that led us around, who didnt speak a word of English but continued trying to explain everythying to us anyway...very funny! Overall, excellent - and we will be returning next year.
I did like the balcony, the fridge inside the room and the private car park.
Comfortable room. Spa circuit included was unusual but fun and relaxing. Location pretty ugly with ugly empty buildings around in late June. No view of beach though beach is lovely.Hard to find as all buildings look the same and no signs.
Very pleasant stay. Clean hotel. Close to beach. Family friendly (for young and older children). Good food - went out of the way to cater to our dietry requirements. n/a
All, it´s very beautiful. It has a interesting spa and employes are very nice. Also it has a good breakfast, very complete and clean. it was very good situation, near the beach. We had a good experience. The garage is very complicate and difficult.
The superior double room was beautiful. Setting of the hotel - wonderful The welcome was not good. The satff did nto seem bothered that you were coming as a guest in their hotel. At dinner on the sunday night we ordered the set menu 55 euros plus tax, including wine. The small 5 courses were supposed to represent thier whole menu. The meal was one of the worst we had even eaten. Please contact us for more info.
Quiet. Staff were very supportive. Interesting historic property. Food (evening meal) not as good as expected..
Excellent rooms, very quiet,good facilities In spite of informing staff that we needed to leave early, nobody in reception/breakfast area until 8.45. Outside gates locked, All telephones switched on to answering systems. not very safe in case of emergencies!
A very special Chateau Hotel containing a wealth of clever design and art treasures. Wonderful stonework and woodwork incorporated in the very sympathetic restoration to retain original atmosphere. A very warm welcome and personal touches everywhere. Excellent security. Well located for UK ferries from/to Bilbao & Santander. Only having to leave so soon.
Extreme friendliness of the staff
Great beach in Somo for surfing, running, sunbathing etc only 5 minuted walk from the hotel.
Excellent staff - friendly and helpful, really nice rooms. Didn't have the hotel breakfast but the cafeteria served delicious tortilla de patatas. Nothing negative comes to mind.
The hotel had a feeling of luxury and excellent cleanliness. Staff were discreet but very friendly and helpful. Food was excellent, and although a bit pricey, still gave super value.
Lovely location. Great decor. Loveley receptionist. Worst dinner ever served to us. Semi frozen, limp meat with frozen chips incompletely cooked. Rude staff. No apologies on complaint.
Staff were very helpful and professional. Did not eat in restaurant so cannot comment but all other aspects of this hotel were excellent. Very easy access to beach, mountains and Santander.
This was a great hotel, the staff couldn't do enough for us and they all speak English if only a little which is great when my Spanish is not so good. We found the food to be of a very good standard and talking to other people they found it the same.We really enjoyed our stay. Thank you
The hotel staff were very friendly and helpful. They spoke english well and made the effort to communicate with you in English. They couldn't do enough for you. The room was really lovely and very well appointed. The evening food has been described in your reviews as 'disappointing' but I would say that it was rustic. The buffet breakfast was very good, they even offered bacon and eggs which we took advantage of, but a little expensive at 12 euros. I would throughly recommend this hotel to anyone. nothing!
The rooms were extremely comfortable and stylish. The staff were really welcoming and friendly. Although not applicable to us, some people may find the uphill walk from Somo village to the hotel difficult if they have mobility issues or if very hot and have children.
A great base for beautiful Somo beach. Staff was very friendly and helpful, especially front desk staff. We were impressed by how many staff spoke English even though the hotel caters mainly to Spanish guests. Would have appreciated a minibar or small refrigerator in the room. Bottled water should be provided as there is nowhere nearby to purchase water or drinks outside of the hotel bar. Beach towels would be appreciated although we were not stopped from using the hotel towels for the beach.
evening meal in the restaurant was first class, all staff could not have been more helpful. would not hesitate to recomend or stay there again. not applicable
the room was smelled of tabaco.
Good location. No evening meals available on a bar.
The hotel was in a perfect location, had parking which was a necessity. Hotel staff were very friendly and helpful, the girl in the restaurant even remembered what teas/coffees etc. we had the previous morning, and even remembered our room number! Would have liked free WiFi in our room.
This hotel is very close to the ferry terminal for travelling to the U.K. Parking is safe for your vehicle.
the roof balcony was lovely good for drinks on a starry night
very nice place to stay with our dog
Very well run hotel with helpful and polite staff.
extremely friendly staff and good location
I think that the reception on our arrival and checking out was first class . A job well done and a credit to the hotel. We dont have the young ladies name but she had just had her done. wi fi is only free if you use your own laptop and it is not free in the hotel rooms
The parking places too small
Superb apartments. Excellent facilities. Beautiful environment. Lovely family business.
I loved the familyar atnosphere and the design and the quality of the rooms.
Excellent staff, very helpful. Excellent room, clean, modern, quality fittings, very pleasing. A welcoming pot of tea on arrival on a stormy night. Complementary Cava and chocolates on arrival. Gift of cakes on departure. Dog friendly. We recomend this hotel. Nothing to dislike.
Hotel staff spoke very fluently French. Nice room, good breakfast. Hotel staff gave very good tips about things to visit in the environment. We got a bottle of cava when we arrived and cakes when we left.
Attentiveness of staff, Cleanliness of room, Breakfast Availability of local places to eat; there was only one
everything was great the family who run the hotel are more than helpful and the rooms are great and really clean the breakfast was above and beyond what you expect total value for money all round would recommend there was nothing that we did not like about this hotel