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very friendly and helpful personnel, nice room and location. Easy for shopping
It is new, the rooms are excellent, the staff are especially attentive and the breakfast buffet is good there is nothing around it apart fron ipercoop
Let us choose between single or double room junior suite. Very practical and good rate for seeing some very beautiful spots in Italy. 3 cockroaches hanging in the curtains. We also asked whether we could borrow a pack of matches to light our 1 year old daughters birthday candle in the room. This was declined, no reason given. Internet was down for 1.5 hours, although the manager was friendly about it. I don't see how this can happen in clearly a business oriented hotel. On the way out, we were presented with a bill 100 Euro more than what booking.com offered, and after clarifying, the non-used minibar charges were dropped, as were the inaccurate room charges. The mistake was glossed over with a.... "oops, here is your booking.com invoice." Hmmmm...
Modern smart hotel, freindly helpful staff, on outskirts of pretty town, - plenty of parking. Need a car
hotel was great - modern, clean, good staff was very difficult to find
Could not fault the facilities and staff -- and excellent hotel to stay at. I would recommend it readily. It was excellent in alal respects
The staff were very friendly and helpful. The buffet breakfast was very good. The hotel is 10 euro ride from the centre of town which in it's self is not a problem but makes you reliant on taxis.
The hotel is situated not far from the main italian highway, so it is a perfect place to stay when you travel to the south of Italy and need one night break. Very friendly staff. You can visit the Mantova´s center, which is almost 5 km far, so better to have a car.
The rooms were beautifully furnished (modern) and very comfortable. If you are travelling by car it is a very convenient location for a city trip. It's a five minutes' drive to the city centre.
Quite clean rooms and very kind and friendly staffs. It is a bit far from station, but it's worth.
fantastic minimalist design, location, easy parking check out at 10.00 :(((
Central position with secure parking Big effort on design but many faults. Some staff unfriendly. Poor breakfast.
The attitude of the staff, which appeared to be that the customer is always wrong until proven otherwise. The door jamb fell off the bathroom door onto my mother's head. The member of staff informed us that she would check with housekeeping to see if the door jamb was loose when the room had been cleaned in the morning. There were no blankets either on the bed or in the room. The reception staff recommended a local restaurant for dinner, which served overcooked food. The restaurant owner tried to convince us that Italian food was supposed to be overcooked and proceeded to charge us for the food that we had not eaten.
You don't have culture or art or history as a category - this is what this hotel is best for.
Friendly staff, very nice clean design all over the hotel, clean rooms. Easy to stay.
The fresh design of the room
Breakfast excellent even eggs and bacon. Rooms immaculate. Reception staff very helpful and booked us a table at the local Trattoria just behind the hotel. Request a room away from the front, we had to move for the second night as we had hardly any sleep with all the traffic noise, we live in the country so not used to traffic.
very friendly and helpful staff, cheap bicycle hire from hotel, big comfortable modern room and bathroom no internet facilities either in the hotel or the town (Mantua). 1.5 km walk to train station.
friendly staff, decent breakfast, great rooms
Easy to find, big parking area, easy accesible poor air conditioning system in the room
very comfortable and calm place to stay installing coffee/tea vending machine shall be considered
Good value for money - Staff young and motivated - Good breakfast - Location not on Industrial Estate which is good for the price - adequate car park and access good to A22 Mantova North. Restraunt at Hotel and another one within 200mts. Air conditioning very noisy - window could not be opened on 1st floor as ledge access not good for security - get a room on the floors above with no ledge.
Was easy to find and while on outskirts of town was less than 5 minutes from parking in the historical centre. Pleasant dining and breakfast room.
Hotel restaurant was not available during our stay
The restaurant was excellent, in my opinion it is the strong point of the Hotel, the rooms and its amenities were very comfortable too. The staff was very friendly both at the reception and at the restaurant for dinner and breakfast.
free wi fi connection in the hotel
The restaurant was fully booked and receptioon did not warn this. I had to go for a walk to find food.
Very comfortable, very good meal, kind welcome;
the kindness of the staff was very good a dissabled person can not reach the toilet because the door opens on the wrong side.
everything was fine and the personnel thanks god was speaking english which is not very often met in a rural Italy maybe there should be some changes in the breakfast menu
good brekfast, hotel staff
Room is comfortable and has satellite TV. TV set is very small.
We found this a convenient place to stay for our visit to Mantova and it was clean and modern. Staff was very helpful Noise from kitchen on interior rooms from street on exterior room we changed to.
Rooms fine. Staff excellent and breakfast reasonable. Unfortunately the Manager of the restaurant attached to the hotel treated us very rudely when we wanted to eat only a small meal there.
Staff friendly No restaurant open, poor breakfast selection, hotel lacked character
very good location, excellent restaurant no
Personal attitude and excelent service! Professional staff fluently speaking English and being able to find answers to different questions. The best service among 5 hotels during our staying in Italy.
well laid out and comfortable rooms
the accommodation very nice, bright new, modern, comfortable, spacious.... location - bit far from anything - needing car as we used it just as a stop not having restaurant or being close to one bit difficult, but shop quite close.
The Hotel is brand new and rich of high quality services/facilities. The car navigator could not find the place due to main street not yet completed. We feel that the internet access should have been free and not restricted in time.
Very friendly atmosphere. Big, spacious rooms, well furnished, big bathroom. Breakfast buffet with wonderful, homemade cakes. The place is difficult to find and you cannot really walk to the center. But once you get there, you won't regret that choice.
We had a little difficulty finding the Hotel but the lady who ran the hotel could not have been more helpful. The room was lovely and very large with a great view. The breakfast was great - lots of lovely homemade cakes. If we were in this area again we would definitely go back.
Very clean well run establishment. Owner Anna could not have been more helpful with local information including dining suggestions both in Mantova and nearby (her recommendations of Grifone Bianco in Mantova and Nuova Osteria in nearby Tripoli were excellent).Building is a mix of old and new with country villa structure but with modern quirky decor (eg old ceiling supported by clean iron joists and colourful lighting). Good breakfast including home made cakes. Large room sizes. Building could do with a dining room as I found it a little strange to eat breakfast in what is essentially the entrance hall. Location not the easy to find and immediate area not that attractive. Quite a busy road and junction outside. But as a base for Montova it is very good.
Charming place and excellent hotel-holder, Ms. Anna, who had precious directions about the area.
Very friendly staff. Lovely restored villa. Make sure you have a map - a little tricky to find.
It was a perfect place for romance...... very nicely decorated, newly rebuilt!
The location was excellent, right in the centre of the town. The cheap quality bed sagged in the centre, giving us an uncomfortable sleepless night. Only a single topsheet, no bedcover. There were no proper curtains so one could not keep out the street lights. Noisy aircon. No safe. The two spare pillows in the cupboard were dirty and lacked pillowcases. Likewise the duvet. No satellite tv or English programs. No lift (we were 3rd floor.) The room was dusty. Altogether an uncomfortable stay. Check in had to be at certain times only. Not poor service, just no service. The only breakfast offered was a drink and sweet cake. 2* hotel at 4* plus price.
Room was brilliant and beautiful and restaurant was fantastic. Location could not be better.
Beautifully appointed room, and very comfortable; top class interior design The room is serviced only by the family restaurant opposite. They are charming and very attentive people, but it's not quite the same as having concierge/receptionist service etc
Position of hotel is central,near restuarants and lake. Close to major points of interest eg.ducale palace.Modern renovation with airconditioning. Stairs only
The hosts are very friendly and helpful, and the hotel is very conveniently situated for sight-seeing, shopping and excellent restaurants. There is no elevator, and it is very noisy.
The historical position of the Residenza and its restaurant. Excellent view over the old Piazza Erbe.
Excellent location. Spacious bathroom with plenty of hot water. Good heating system - needed in the depths of winter! The suite does not have a comfortable chair - let alone a sofa - since there is no space for it. The balcony with 2 chairs can't be used during the winter. Therefore "duplex double" is a fairer description of room 4. No pictures or rugs. Furniture reminiscent of Ikea. Since this is a Residenza and not a hotel - so no facilities except access to the restaurant after 10am for breakfast - I think this accommodation is over-priced.
Central location. Quiet. Good air conditioning and shower. Comfortable bed. Friendly and helpful service in pre-booking taxis, hire car, flight seats. Lack of drawer space.
Detailed renovation and modernization of an old building. Located on the main piazza in town. A most colorful surrounding with many historical sights Not for the light of sleep - a very noisy piazza, even with windows shut
Very warm welcome and very helpful staff. Superb location. The hotel does not have a reception area nor any in-hotel staff, and it is not possible to enter the hotel without a key for the front door. However, one has to go to a restaurant across the Piazza Erbe to register and get one's key etc., and there is no indication to that effect on the door of the hotel. Finding out about that on arrival could be quite difficult from someone who does not speak italian. A second 'problem' is that there is no phone or other means of communication with the outside world in the rooms. Should anything happen, I guess one would be in some difficulty...
The managements helpfullness and consideration in assisting us to gain parking and reach our apartment in the centre of the medieval town was more than excellent.
The central location was fantastic and Cristina and her husband could not have been more helpful!
Personal touch! There are only 5 suites/rooms here and it shows. The dedication of the of the lady running the place is top. Also, the rooms are tastefully decorated and it is very centrally located. It's diffcult to park, but then you should not be wanting to stay in the city centre if this is your concern. Also the TV was not particularly good, but then: why would you want to watch TV if you're in the centre of Modena?
The location is amazing. It is in the epicenter of this fantastic little historic town
It was a very comfortable stay. The woman serving dinner was fabulous -- very friendly and warm and a wonderful hostess. The air conditioning in our room (#11) did not work propertly -- the room was very hot and stuffy all night. We tried to open the windows, but without any screens, the mosquitos came in.
relaxing and friendly atmosphere
Lovely old fashioned feel to the hotel much better than modern chain hotels. Excellent staff. A well hidden gem. I spend approximately 2 months per annum in hotels and this has been one of the nicest hotel experiences in recent years.
Airconditioning was not working satisfactory in the room at 35°C.
The responsible of reception was kindly and gave to me all information needed, amability of all emploies.
The only +ve point of this hotel is that it is close to city centre. I will not call this hotel a 3-star hotel. This hotel is really very very basic - simple bed & breakfast type. There is no fridge in the room, cupboards are shaky, staff hardly speak English.
The staff especially, were most friendly and helpful. We were asked if we would mind changing rooms after the first night, and were put into a much larger and better equipped one than previously. One of the receptionists went to great lengths to make sure that we had everything we could possibly have wished for. We felt that it was a very kind gesture indeed on her part.
The location, the cleanliness, the comfort of the room and the breakfast choices Parking in the garage was expensive.
The most wonderful staff I have ever found into an hotel. Big comfortable pre-heated comfortable room, with 2 complimentary extra beds (even if I booked one) for our 2 children. Excellent breakfast, complimentary parking lot, the staff made us feel at home, we were sad to leave the hotel! sufficient location, you need a car to reach the city centre (but we knew it before, so it's not an issue)
Parking place at extra cost of 12 EUR per night and the minibar with mineral water also at extra cost of 2 EUR per night
The room was nice and staff very pleasant. Also the hotel was conveniently positioned to allow us to visit the old city centre on foot
quite and close to city center-transports
It was right across the road from the train station
Wonderful client attention, very helpful and kind. Excellent lunch- dinner recomendations. Very good situation. Excellent breakfast included.