Would you like to save as your currency permanently or for this visit only?
This was our honeymoon and we paid extra for a gauranteed upgraded room, not only did they not give us an upgraded room but they moved us to three different rooms including one at another hotel in a sketchy location for the three nights we were there!! On day one they even had the nerve to go into our room and take all our things out without telling us. It was invasive and embarrassing. They told us that Univision was filming or the water filter was broken or that someone had overstayed. Many different versions of lies when it was obvious they had just overbooked their hotel. They gave us a free half hearted dinner to "compensate" for all this but this remains one of the worst customer service experiences of our lives.
You can't go wrong with a stay at La Gran Francia. The property is beautiful and in a perfect location. The staff is helpful friendly and professional. The pool was out of order but we did not mind much.
The location is perfect- just far enough from the Central Park so it is peaceful, but also near a few great restaurants and sites. The staff was amazing. We interacted mostly with Grethell and she was so helpful and sweet. The space is so beautiful with a lush garden, nice swimming pool and picturesque terrace on the roof. The breakfast was also a great perk- fresh, filling and quite delicious! We really enjoyed our stay here and would gladly stay again if we happen to pass through Granada on another trip. Not one negative thing to say here!
We didn't like much. The courtyard was nice. $70 a night for cold showers and a broken a/c with uncomfortable beds. A little disappointed. The cold showers are not really a big deal as that is pretty standard. They did however advertise a/c and it just blew normal outside air. Using a credit card was a pain. The owner doesn't know how to use the cc machine so had to call a friend just to input the amount. Not impressed at all.
Location was ideal in Granada. Price was the cheapest in the area. Lobby staff were friendly Has a pool A/c worked well Cleanliness wasn't that great. Bed #2 was a super thin mattress over wooden bed. Very uncomfortable if you are an adult. Water pressure was almost always super low. We had to wait 12 hours to get towels, only a single sheet on beds, no soap, shampoo, or conditioner in the rooms. You are supposed to pay $5 a night to some guy that "watches the cars at night" Since it is "mandatory" and not an optional tip then it should just be added to the price of the hotel.
Beautiful courtyard with a nice pool, very clean rooms, hospitable staff that are happy to give advice, call taxis, assist you in any way they can. Delicious fresh fruit, granola, yogurt, and bread for breakfast! The location is not in the main downtown area, about a 10 minute walk or $2 cab ride home. Honestly made for a nice and quiet stay.