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- Great location - Great drinking & dining options - Great interior design and decor - Clean - Loud guests after 10pm - A little on the expensive side - Add-on expenses (parking, water, etc)
Our checkin was quick and we love the location. I expected room to be a little cleaner for what we paid...
Great location, we had a beautiful view of the water and of the pool area. The pool was very nice as were the hot tubs. The room was very clean and spacious and the staff was very polite. And I did not have to wait long for an elevator. The only issue we had was that our parking pass was note coded so we were unable to exit the garage. The staff quickly corrected it thouh.
Facilities Location & price.
Everything! Service and location was best Dusty room
Great service and friendly staff. Room was clean and updated (with an incredible view). Also a great location for hitting the downtown SD spots. Only downside (very minor) is the breakfast in the hotel restaurant is buffet only. Would've liked an option to just get some eggs and a juice without paying $40 for all-you-can-eat. But there are plenty of other places to eat, so no worries. I'd definitely stay there again.
We immediately felt welcome as Rob at the front desk gave us information about the facility and its surroundings. He gave us a corner room near the top with spectacular views. We got two beds which is plenty of room for family of four. Inside the room there is is luxurious atmosphere with open space. There is also Keurig with Starbucks coffee. Overall clean and modern, with even electronic shades. I have stayed at plenty of upscale hotels and this is the best by far. The location is the best. I went jogging at the lovely Seaport Village right next to it. The Gaslamp Quarter is also near. Overall an excellent place and we would definitely come back!
The view They changed $47 for parking
The room was beautiful and clean! The facilities were amazing and the gym was phenomenal. So much is available at this hotel. It's truly "grand".
View. Room size. Location. When I woke up in the AM i noticed my iPhone was covered in dust. I then noticed the desk with my black laptop, across from the air conditioning vent was also covered in dust particles. This is a big deal for me because I have a dust mite allergy, but still have never seen this level of dust collect just overnight. I think the air filter vents in these rooms are very very dirty and just blow dust all night as Long as the AC is running. I was extremely congested all day due to my allergy and had a hard day networking at my convention. Also, the TV service this day and age is sub-poor. No guide and some of the channels didn't work "no signal".
Unlimited Access To EVERYTHING FUN Leaving
Clean and comfortable It would appear people mostly come here too party. The first night there was a party at a the end of the hall and a large case of empty beer cans in the hall in the morning. The second night We were woken at about midnight to screaming and carrying on outside our room, literally outside our room. We asked the partiers to be quieter but gave up when we saw it was > 15 people in the hallway. They quieted down at 0300.
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
It is on the bayfront and has restaurants and close to Gaslamp. On the first morning of our stay, the housekeeping supervisor with her clipboard came banging at our door at 8am. She didn't stop until we jolted out of a deep sleep to answer the door. When we came to the door she pretended not to speak English. The parking is $35/day. There is no fridge in the room. The duvets had stains and smelt bad.
Location is great. The view from our room was beautiful. Comfy and clean room. Too expensive. $35-$50 for parking. 18% gratuity upcharge for everything along with all their fees. No fridge in room. Ac didn't work well.
View from room was spectacular . Beds very comfortable Booked a view room on line requested a refrigerator got to hotel was told that I did not book that room and it would be $ 35.00 dollars more a night for view room . No refrigerator. 2 days without housekeeping had to call front desk to get room cleaned.
Price point and location We got a handicap room and I'm a Hilton member. No love there and it was my anniversary no love there!
Located with in walking distance to the Gas Lamps District, Petco Park, water front and many more areas that I like. Clean rooms and friendly staff. Every year me and the wife go on a little get away and we always stay here.
Oh the views from the rooms on the upper floors are incredible. Rooms are average size, and much smaller than the Marriott and Hyatt which are close by. Parking $35 a day what a ripoff. My daily rate for the car rental was less. It was difficult to find the Fox Sports Bar as you had to go outside. Hotel needs to have better signage.
Location Given room with bad view. When others were available with good view.
The locations was great next to the convention center and Gas Lamp. Also close to food and shops. Clean, renovated and felt luxurious.
Loved the comfort of the hotel and the location Nothing
Clean Horrible View
Excellent hotel that is well priced and located.
Nothing This is by far the worst hotel I've ever been in! The room, (505) was so small that I think they had to build the room around the bed. It was so small that the bathroom had to have a sliding door. I truly don't believe a normal door would be able to open / close. The air conditioning didn't work and the overall area seemed seedy. Numerous bailed bond companies with likely clients in the area. When I asked about the area the clerk advised, "Just stay on Broaday."
Nice lobby with friendly staff greeting us upon arrival. Lots of charm with short excerpts posted throughout highlighting the history of the building. Room was comfortable with all needed amenities for a place to stay. The purpose of our stay was the city. This room gave us a comfy pillow top mattress to rest and recharge each night with complimentary water keeping us hydrated. Workout facility was nice and hardly crowded during our stay. No complaints and would gladly stay here again. Rooms were small. There was no view including limited sunlight through the window plus the "green" lighting made it so you had to turn every light in the room on when getting ready. Bathroom was small and no vent :-/. Closet didn't open all the way due to being obstructed by the bedside table (again, room was small). I'm being as honest as possible with these negative, but the purpose of the room was met and the pros far exceeded the cons during our stay.
I loved everything
It's location is perfect. Walking distance to pretty much everything you would want to do downtown; gaslamp, marina, horton plaza, etc. Room was perfect for me and my girlfriend. Staff was very accomodating. Parking.
Nicely restored hotel with character. Restaurant/bar is very good with open, upbeat ambiance. Bed was excellent quality. Room was pleasant. We would stay here again. Easy walking distance to many restaurants and club area as well as to the harbor with the Midway Museum. Got in about 9:45 p m and the hotel restaurant had closed early. Although the walk to the restaurant area was easy, there are about three blocks of homeless sleepers which was a bit uncomfortable.
I was surprised to have to pay a mandatory fee for services that I did not use or want. I thought that was very unfair of the hotel.
Amazing staff. Overall very nice hotel. Dust. This is the the only minus.
The room was small, but comfortable. It had everything you could want, including a mini frig. The location was great. Within walking, or public transportation, to everything downtown San Diego has to offer. The valet parking was expensive.
The staff was friendly and accommodating, and the bed was comfortable. The room was very loud. We were able to hear in the most precise detail what was going on in the room next to us (including our neighbor's conversations and television preferences). We ask to be moved, but the second room was equally as bad.
Very friendly staff, the location was perfect. Valet parking was great. The room was smaller than expected, but was well equipped.
Experience was great
Great gym; liked having Starbucks in hotel. Great location. Construction site. Hallways super narrow. Bathrooms small. Will be nice to see it in a year from now
Beds were comfortable. Concierges were all great -- friendly, knowledgeable and helpful. Pool was lovely, view was lovely. Nice pre-set videos for fitness classes. I did the yoga. Balcony quite small. Restaurant nice for breakfast buffet but dinner wasn't very good.
Location Family friendly Great staff Would definitely stay there again! Self parking is horrible. Valet parking is $45 a night.
The location and the view of the room Subaverage room. The price of the room and the room itself does not match. Small beds, small bathroom, small sink area, not a luxury hotel, less than average room.
Love the pool area, felt as if I where in an all-inclusive-resort. Like that the Boardwalk was just steps away. Would definitely recommend this hotel I stayed on the South Tower, did not like the construction noise and sight of construction
Option for self parking with option to come in and out. Great fitness area and pools. A little pricey. Internet charge.
As a young couple, we have not stayed at many nice hotels. This was a very refreshing look into the "adult" world, and truly sets a precedent for what a well put together hotel looks like. No complaints whatsoever.
The hotel was clean, comfortable, and the service was good. The facility is very nice and the location is prime. Everything was overpriced. Valet was $47 a night ($35 for self parking), the hotel charged an extra $12 for Internet service, and the room service arrived in a paper bag and plastic cups (very disappointing).
Nice grounds, hotel staff very friendly. While on vacation being woken up at 4:00 am and 6:00 am every morning due to construction work being done on the expansion of the conference center was a bit maddening. I got the impression that they were behind schedule due to the 3:30 am dumpster clean out. The services at the one and only restaurant was very poor. Complete mayhem in the understanding of the services due to poor management, Often times we would have to go look for a server to get a drink at the lounge area.
Large clean room, good views, many on-site amenities shops and restaurants, great location, helpful efficient staff. Expensive rooms, extra charge for internet, no ventilation fan in the bathroom.
The location, staff, atmosphere spectacular customer service. The pool area was heavenly. I wasn't able to stay forever.
Stop charging resort fees. Include microwave and minifridge in each room.
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
Mattresses are too soft
Nice Location High price
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
The Woodstock suite was awesome the room with balcony was great. The restaurant Mary Janes was very good and Robbie the concierge was very helpful. Fun place to be After checking in and not an early check in were were barged in by the cleaning staff. That could have been embarrassing, right! Then I get an email a day after checkout with a 93.00 minibar charge we took 2 waters and two beers, even at crazy assed minibar prices that doesn't add up to 93.00. It is disappointing because we really had a good time and I like the hotel and their staff, but I don't like being screwed!
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego. The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
Enjoyed our stay with our 5 yr old. Very courteous staff, local amenities, and close Seaport Village and other site seeing entertainment. Now a favorite, will definitely stay again in the near future.
Location Beds were terrible and room was small
Cool vibe. Great room and decor. Easy check in.
Great bed Could hear doors closing and thin walla
The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff. The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
The room was great and service was excellent. Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable. The pillows and I would ask not to stay facing fourth Street again.
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
Its was clean staff was amazing I have nothing that we didn't like
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
Very friendly and helpful employees everywhere! Need better nacho chips
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
Proximity to downtown SD. No pool, no airport shuttle.
Clean, great location, nice room and a modern feel. Valet is 41 bucks... Give me a break. Parked a block away for $15
I paid 42$ for valet because i didn't want to walk the 2 blocks away for self parking that cost 30$. It isn't the amount that bothered me the valet scratched my brand new 2016 highlander. None of the valets fessed up and I didn't notice until after i checked out and drove off.
The staff was very nice and friendly. They wanted to know where we were from and why we were there. As it turned out we told them that we were there celebrating out 44 wedding anniversary. When we got back to the room, after dinner, there was a bottle of wine and 2 lovely glasses waiting for us (compliments of the hotel). A totally nice stay. We will recommend the hotel if asked. We have already told several people what a great stay we had. The security is very good. My wife likes to use the stairs for the exercise. They were meant to be fire escapes and exit outside and require an employ to enter from outside.
The hotel was clean and modern, what I would expect from a down town hotel. There was advertised parking but it was valet and an extra 40+$. Nothing extravagant, aveda products, ample space, modern touches, restaurant and bar on site. In gaslamp quarter perfect for walking any where. Every thing was clean No parking, they have valet. It's 40+$. Views of other buildings, down town standard. Thermostat didn't bother me, but was a bit warm for my partner.
I love the location! The view was pretty good. Loved the room. I'm a huge fan of Aveda products and for them to have them there, was a huge plus! The friendly staff was great. Always greeting and always smiling. And the price was good. Great place to stay. Not a big fan of $40 valet parking. I didn't like that they didn't offer smoking rooms. Also, I didn't like that you couldn't vape up stairs at their rooftop bar. Why we left to another roof top bar that did allow vaping. That was kind of a bummer.
Very dog friendly, friendly professional staff,comfortable spacious room
Beautiful room (upgrade) Great location Friendly and helpful staff Excellent upkeep Parking is high... better to use taxi/uber
It was a beautiful, well managed and well located hotel I did not like that when I booked it said parking was an amenity. That made it seem like it was included. It would have been helpful to know that it only offered valet parking that is $41/night. That was a big shock when we arrived and a bit upsetting it was not mentioned before we booked
The room and view we're great. Very clean and the bed was extremely comfortable, I took pictures of the label to buy the same mattress for my self. The valet parking Was over priced at $41/day. Especially since there is a garage 3 blocks away that is only $15/per day but I had a broken ankle and had to use their valet parking. Most of the time had to wait over 20 min one day they misplaced my car after about 45 min had to go with the valet to find my car in the garage. To the hotel's credit they were very apologetic and comped my valet parking fee for my entire stay so they still have good customer service in my book.
The desk staff was friendly and helpful. Rooms were nice and clean. Relevant and modern decor. Rooftop bar is nice with a great view into the stadium. Would stay again for sure.
pretty clean place, very good location, very good value for a money. Valet scratched a bumper on my car, they took responsibility for it right a way, absolutely no questions asked. They had their report when checked in, all paperwork ready, and handled the accident in a best way. Offered as a 4 star hotel. IT IS NOT A 4 STAR IT IS A 3 STAR!!! Does not have a pool or a Jacuzzi. Asked for a housekeeping twice, room was never cleaned up, called for a 3rd time, they said "crew has gone home" but we can send you some towels... . That's when I expected to stay in a 4 stare hotel. Valet took 30 min to bring a car. Bumper got scratched.
Room nicely appointed and bed extremely comfortable The valet needs to bring his coffee with him at 7am or drink before he leaves home. I had to rustle him up to make an 8am appointment.
I loved the whole experience! Friendly staff, helpful front desk and the rooms were SO beautiful! We will definitely be coming back :) I didn't like how short my stay was...nothing you could do! When we had brunch, I feel as though we could have had faster service but other than that the food was yummy and the space was beautiful!
You guys cancelled my reservation for a conference....... You guys cancelled my reservation for a conference....... :(
Nice ambiance. Restaurant was great. Front desk service was very friendly. Being near the convention center it was a bit noisy and rooms that face the center courtyard are subject to echo of conversation late at night.
Really great location. We went for a date night and were close to great restaurants, nightlife and the mall. Really loved the Victorian feel Tiny room! No fridge in the room (sad to not store our dinner left overs)
The hotel definitely had a lot of charm. It was nice and clean. A lot details throughout to notice. It had a New Olrleans-esque courtyard that was really nice. Room was a bit smaller than expected. I didn't like that there was no place in the hotel to heat up any food.
location was nice. Common areas beautiful. Staff helpful. Overall clean. In general, happy with our 1 night stay too celebrate anniversary Room on the small side, which was ok for our short stay, but not if you've got plenty of luggage. Some minor details could use touch ups (e.g., bottom corner of doors in bathroom chipped). Not sound proof.
The whole experience was great. The room was perfect for the 2 of us and the gas fireplace was wonderful. We had a great view as well. The downstairs courtyard was gorgeous and I wish we had taken advantage of it more. The location was ideak, walking distance from everything we wanted and needed to do. The staff was super friendly and the room service was great. i would just suggest bigger pillows :)
The location was fantastic, right in the middle of downtown. Walking distance from nearly everything. The price was significantly better than other much pricier hotels in the area. Staff were very friendly and helpful. The fireplace in the room didn't really work. The maintenance guy came to the room, but couldn't figure out how to fix it. Not a huge deal, but a bit disappointing. The ceiling above us was creaky... every time the people in the room above would move around the ceiling would creak and squeak. It was annoying, but otherwise the room was quiet.
Clean, nice, and elegant hotel. Great location to Gaslamp District near bars and restaurants.
Charming hotel with unique "old times" style with newer modern amenities. Their balcony rooms are beautiful and the beds are amazingly comfortable. Great location for gaslamp!
I liked the location, the decor, the patio dining, food, staff, price. Nothing.
Room was dirty
Perfect location for Gas Lamp bars and food.
This hotel is very chic and modern loved everything about it!
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Awesome location for Halloween celebrations!! Had so much fun! Lots of places to go within walking distance. Didn't have to leave the hotel except that we wanted to people watch. The costumes were amazing! Can't beat the Gaslamp for Halloween!
Location, staff attitude and willingness to go the extra mile. Property was very well kept, service, from valet to restaurant, was excellent. Friendly, pet-acceptance, was a plus great pool area TV watching in room was not same in bar, should be able to watch game in room or in the bar area. Two differnt tv packages seemed senseless.
Very modern hotel, friendly staff and great location to many shops and restaurants Bed wasn't very comfy
Great location and very nice staff (did a lot extra due to it being my GF's Bday). No
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Location, unique decor. The gym room is tiny! And the room wasn't huge either. So fed up with 4&up star hotels forcing you to get out of your room in order to get a decent coffee or breakfast and not offering really anything except decoration.
This guest did not leave comments about this hotel.
Near the convention center and very comfortable. No complaints
Room was nice and clean. The view was great. Location was great, located is in the middle of gas lamp and the convention center to take the ferry to Coronado. No self parking garage. Valet only at $47 a night.
Convenient location, friendly staff. Super corporate, fixtures seemed old, rooms poorly ventilated.
Room per night was cheap 120... plus tax... I was there for comic con...it's a hotel it's not a 4 star hotel though...maybe for location but the amenities are very basic and the guy there was rude at the front desk.
Loved the room and location At check in, the young man at the front desk seemed a little condescending and rude.
Location is amazing!! Very clean! Nice staff Didnt end up getting a room with two beds like I had reserved because I booked through a third party.
Very good location for the Gaslamp Quarter Didn't know that it was Valet Parking only at $47 per night. With this charge added to the room charge per night, I don't think I'd stay here again.
Hotel was excellent location. From the minute we drove up to valet to checking in and out, customer service was great. Right in the main location of downtown gaslamp, next to Petco park which we were there for the All Star game. Had an amazing time. Would definitely stay here again. Customer service, location and hotel. Room was comfortable.
Staff was friendly and helpful. Room quality didn't meet expectations for rates and hotel appearance.
They gave my Wrong room
The hotel was lovely and the concierge was super helpful in finding me a place to get a relaxing mani-pedi.
Two-minute walk to the exhibit halls and lots of shops and restaurants just outside the hotel doors. Central location for site-seeing as well.
Very expensive parking
Everything offered and available to guests. The rooms are small, but beautiful Size of room for price paid
Location and staff bed uncomfortable, shower rain head, video/TV system slow/
The atmosphere was upscale and classy, felt great staying at a great hotel. Room service was a little steep (typical...) but the food was delicious - the staff recommended some foods that were spot on. Room decor was great, modern and classy. Hardwood floors made it feel a little upscale. The bathroom is just a total mess. Shower head position is too low for anyone 5'5" or taller - requiring you to use the head manually (why???). Bathroom door is a sliding door but doesn't exactly provide too much privacy since you can see through the cracks - perfect angle if you want to watch your friend on the toilet... Iron was awful - took way too long and was just cheap overall or needed replacing. Cleanliness was awkward - arrived at the hotel (6pm) and was told our room needs to be cleaned. We arrived in the room, saw the hardwood floors were soaking wet (slipping lawsuit anyone?) and found residual items from the previous guests. Would be nice to upgrade those 2003 radios to the new iphone 5 or usb players...
Staff was very friendly Overpriced for what I received.
The decor was very modern Staff was rude, the room was very small. Pool was closed for a wedding on Saturday, they told us we could walk six blocks to their sister hotel to swim, not interested. Wedding party was loud, disruptive. When we spoke to the manager to express our concern his response was "NO, the noise is not coming from the wedding party on the 4th floor." We called Kempton Hotels to express our concern, they said a manager would call us back. We did not ever receive a call back. We will not be staying at a Kempton Hotel in the future
Great help with the dog! We had a great time!
Had booked a skyline room and upon arrival front desk told us they had overbooked and put us in a huge skyline suite. Courteous staff, awesome room with a great view and walking distance to all the nightlife in gas lamp. Will be coming back soon
Comfortable rooms and beds. Super friendly staff.
Comfy beds Clean rooms Pool area is nice Fairly modern Unexpected construction noise from the hotel that started before 7am. Very strange bathroom door Inconsistent level of service and friendliness raging from super friendly and nice to border-line rude Expensive parking
The location to Gas Lamp District was perfect! The cost of overnight parking.....
Best hotel staff I have interacted with in a while. Very very helpful and easy to work with . Justin was awesome! Also enjoyed: the Apartment style hominess was comforting and the boutique style added some flare. Nice that pool was heated, cable TV, good location for downtown. I would visit again. Not-so-Hot: the shower got too hot, or too cold.... Room was very small and not laid out in a way to take advantage of best space possible. Pool was so small and NO JACUZZI. And no views.... No docking station for iPhone 5 or USB outlets
Many user experience design issues. Rain shower is hard to wash hair in, no ability to angle it at all. No tub and nothing to prop up for to shave legs. No door on shower. Door on bathroom was not a real door and didn't close all the way. Awkward! Certainly not romantic!! Not enough hooks to hang towels. Not enough towels, only gave us 3 for two people. Hairdryer was super cheap, would expect at least a normal one if not a nice one. Nowhere to plug in anything at the desk. Front desk staff seemed very forced/rushed.
ı lıke to shopping and restaurants. ıt looks lıke empty and cold it is not like the westin st. fr. san f.
Excellent bedding and service Hotel did not have our reservation that we made online. Toilet was not clean when we checked into our room, had not been flushed or cleaned.
The price ($99 / night) for the location and the dimension of the room (very usefull with a baby). The hotel and the rooms are old: used furniture, heater not working, stains on the floor, TV remote not working... I guess they will increase their rates once renovated
Location was excellent for the centre of San Diego and convinient for the shopping area.
it was very central. had a quiet room. hot tub & pool were great very business orientated - seminars & conferences
located very central, bars and restaurants in walking distance, shopping mall close by. Very nice and big room during our stay a conference was going on and you we were woken up at 6 o'clock every day by the noises through the air-con-shafts and thin walls
Walking distance to the mall. Modern. Fourth floor room facing the circle was noisy.
Proximity to shops and restaurants The floor we stayed on smelt terribly of cigarette smoke and we had to complain before it was addressed. Also, our room key had to be reset 5 times in 3 days and I didn't even carry my phone with me so not sure what the reason was. Was a minor inconvenience, but other than that, was a comfortable stay.
Very nice hotel. I would like to have been told that parking was valet and $45 per night.
I did not request a handicapped room and I was put into one by mistake. I called in advance before I checked in day-of, someone told me they could change my room when I got there and the hotel was not sold out. 45 minutes later when I arrived, the desk clerk said the hotel was sold out and there was nothing they could do. It was imperative that I have a bathtub due to personal restrictions, but I didn't have a tub - only a roll-in shower that is horrible to deal with and very messy. I was charged $42 for overnight parking in addition to a very pricey room. I won't stay here again.
Shop & sightsee
Nice and clean. Looks brand new. Rooms. Hallways, lobby, etc.
The staff was very friendly and helpful since we didn't know our way around San Diego. The room was very comfortable and beautiful. We would stay there again. There were add on charges.
Location was perfect, service was exceptional. David, who was on the front desk when we arrived, was outstanding. He gave us great recommendations for restaurants and other activities in the hotel and the surrounding area. Housekeeping was outstanding, with turndown, chocolates, And room set up with lighting and mood music upon return at the end of our days out. Concierge was very helpful with information and ticketing for tours. Great pool area on third story patio deck. One of the best hotel experiences we have had! We recommend it highly. Street Car noise on the side of the building where our room was located.
The customer services was great. The hotel was beautiful and well maintained. My room was a little be dusty, which affected my allergies. However, the dust was manageable.
I really liked coming back to the room st night and finding the lights dimmed, the bed turned down and nice relaxing misic playing. This was a very nice touch The hotel had a musty smell that was unappealing. The concierge and some of the people at the front desk were not very friendly/helpful when I asked about place to get a good fish taco and hoe to get to old down. Made me feel like I was shaking silly questions and bother.
Very classy, beautifully appointed hotel. Staff helpful, polite and wanted our stay to be as comfortable as possible. Our room was lovely and the turn down service was appreciated - especially the music playing and the low lighting when we returned in the evening. I agree the C street side of building a bit noisy, but would not deter me from staying there again when we are in San Diego. The valet was very prompt to deliver our car and 2 young men helped us with our luggage. We had room service breakfast.. Very, very good...Thank you for a lovely stay...
comfortable beds and spacious rooms. Kind and friendly staff, prompt response with broken thermostat. Kind and courteous repair workers. There was a few (2) pieces of trash on my bed when I got there (a piece of tissue and a cap to a water bottle). The thermostat dial was broken and I immediately had to call for a repair. My room was directly over train tracks that ran ALL NIGHT LONG!
Friendly staff, good location, etc. Balcony is not too big. Take one step out and that's all you got....other than that, cool hotel to stay. Not hip, but cool.
Check-in was efficient & friendly. Great wifi. Excellent pool. This time our room faced C Street - very noisy. Previous stay we faced 3rd Street - much quieter.
The decor was a little dates but very opulent...really beautiful chandeliers in the lobby accented with elaborate holdings! Our room was not well cleaned from previous stays. We encountered the following: 1. Old pack of cigarettes in the closet 2. Large stain on one of the robes 3. Opened and half consumed water in the mini fridge (as a part of the $15 resort fee you receive 4 free water bottles in the mini fridge) 4. Dirty ice bucket containing a good amount of water/alcohol remains 5. Stepped on a very sharp furniture tack that must have come loose and was on the floor by my bed
The room was clean and very comfortable Sirens!
As mentioned, the location is excellent for walking around Little Italy and the Gaslamp district. The staff are friendly and helpful. I like the showers as they are quite spacious and can function as a mini-tub. Overall it was a clean and comfortable environment. The room was aligned with the light rail. Every time a train left the adjacent station, the conductor tested the horn. It was too much noise for the hotel not to give us a heads up. Two stars for this "oversight".
The hotel is beautiful! The staff was helpful and prompt. There was someone there right away to take our luggage to our room, and our room was ready upon an early arrival. I'd stay there again! After checking out, the valet didn't help us get our luggage in our vehicle. $30.00 a night I felt it should have been better service.
Gym was ok... pool rooftop wad excellent. Location to convention center was excellent No drawers in room shower was terrible. ...Just a wand...no nozzle above
Great decor,rooms,location and staff.
Bed was comfortable, good size room, clean, nice staff, great breakfast at restaurant, good drinks at night! Pool area was very cramped...people ended up just laying on towels on the cement...not enough umbrellas
Top rate friendly staff. excellent accommodations. centrally located. the location, although centrally located was very urban and close to some what appeared to be homeless shelters. I didn't have any problems and it was fine, but I think awareness of surroundings would need to be stressed.
The shower The fact that we had to pay 30 USD per day for parking our car. This should be part of the room for guest with reservation. 60USD is too much for simply keeping your car in the place you are staying!
The reception staff was very helpful.Good room with great bathtub.Very nice breakfast. I had to have a credit card to check in even though i had the full roomrent in cash.They wanted to block 2000 Dollars for a two night stay costing 460 Dollars.The manager was very helpful and we sorted the problem but its still shocking that you have to be in the possession of a credit card to being able to stay at any given hotel
The rooms are great and I specifically liked the bathroom accessoires (like shampoo, bath rope et cetera). On weekend-days, their nightclub on top has very, very loud music. I couldn't sleep because of it. They should tell you this in advance, for this price you expect a good night's sleep.
Great vibe. Beautiful Hotel. Great staff and service. Loved the rooftop pool. A little noisy. The room was on the 5th floor and there was a frequent rumbling sound coming from what sounded like above us. It made it difficult to sleep. I needed ear plugs.
I love the hotel. Rooms were big & well appointed. There were lots of complimentary options like water, juice, Keurig coffee & tea varieties, wine after 5pm, expresso & treats in lobby, shower, bed, pillows. Room service was terrible, my steak was super well done but lots of excellent restaurants near by.
Service, Service, Service!!! Perfect! Justin at the front desk was exceptionally helpful
very nice hotel, design, modern, great location in gaslamp quarter, internet free the room is a bit small