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When I called to ask a simple question about the parking. A snobby person answered and it sounded like they were forced to talk to me. He wasn't genuinely friendly and didn't make me feel comfortable to stay at your hotel. You Need to improve on bettering your customer service.
Very convenient to the Gaslamp Quarter and walking distance to the Convention Center, Navy Pier and the Coronado ferry. Beautiful building and nice updated rooms.
Historic charm. Quite a bit of street noise gets into room.
They went above and beyond when I requested to have a surprise bubbly in the room before we got there. No parking lot.
Great Location, walking distance to the downtown area & and just 15 minute walk to the Coronado ferry! Friendly Staff n/a
The lobby and check-in area were simple, but nicely designed. There was a large handpainted calendar behind the concierge desk showing which music acts were performing over the course of the month. It was informative and artistic. The lobby was clean, modern, and inviting as was the attached Deck 12 restaurant and bar. The front desk person was friendly. Since we were there on a Saturday night, leaving Sunday, we were able to take advantage of ample street parking for free. Our room was located directly across from the elevators. Very loud when sitting in a chair in the living room space of the suite. The room was reasonably spacious, but it had not been updated in quite some time. When we entered for the first time, we were overwhelmed with an almost toxic level of chlorine funmes. (Obviously I am being overly dramatic as i don't think we were in any danger.) The bathroom felt very small and tight despite being a good size. There was a tub and seperate shower, but even my wife could not take a showewr without hitting her elbow trying to maneuver in the stall. It was that small. In fact, I hadto open the shower door in order to move my arms when drying off. When asking the guy at the concierge desk for breakfast spots, he was not very knowledgeable. Turned out he was actually the bellman and the concierge was busy. Would have been good for him to start off with that info. There was no gift shop where one could buy snacks or water. Our only option was to use the vending machines and if you wanted drinks, you had to go several floors up to find a machine that sold them.
For the price, this place is great! Beautiful views from our room on the 26th floor. You won't find views like that anywhere close to this price range. A few minor cracks in the walls in the bathroom. Room kids gives off a slightly outdated vibe. Walls are quite thin. We could hear our Neighbors talking all evening. $29 a night for self parking. $35 for valet.
Cool room, nothing from the ordinary but useful in group settings for the larger room. Security came up twice but he was very understanding and agreed on what volume was right. Location was great and close to many places in walking distance. Comfort of hotel was ok. No towels in the restroom. Also vending machines suck! Some times they take and sometimes they give! Definitely would have appreciated some water at a dying thirst lol iwfu
Spacious suites, friendly staff, great breakfast, good rates.
The indoor pool was okay, the rooms were big Carpet was stained, felt outdated,
Beautiful views, comfortable beds , very spacious suite overall value for the price is excellent. would definitely stay again no refrigerator even after calling and requesting one 2 different times before arriving.
Great location in the city Very bright rooms Nice accommodations for traveling on a budget Large rooms with separate living room and bedroom Entrance elevators only go to parking and reception then you must take a separate elevator to the rooms.
I really like the recent decor updates The service seems lacking compared to the last trip we took there, the rooms were needing some repairs and carpet needed a good shampoo.
The room was very spacious, I loved it. I also loved how many mirrors were in the room, many hotels lack mirrors, but this place has that covered. I didn't like how small the shower was. The central air was not working in the common areas, which I assume is not something that happens all the time, so I am not putting too much emphasis on that, however it was excessively hot even riding the elevator or just walking down the hallways.. Enough that I walked at a more rapid pace to get outside faster.
Friendly, courteous and helpful staff. Modern decor and spotless rooms! Wonderful view and comfortable bed. Parking garage is poorly designed, elevator setup is confusing (tho it adds some security), fridge didn't work.
We stayed here on our mini honeymoon before we go on our big honeymoon in May. The staff made sure to give us a corner room view of the city. The hotel employees were very friendly There was no refrigerator but there was a microwave. Why would i need to warm up my food in the microwave if i didnt have a fridge. Wish they would include a complimentary breakfast. Rooms were outdated wish they looked more like the lobby area. Overall comfortable relaxing stay with my husband
The pool was closed. The door was boring. Nothing to do at the hotel. Basically walked in and out of the hotel and paid $30 each day for parking. There's much more fun and intriguing hotels else were. I was born and raised in San Diego and visit often in hotel stays. This definitely isn't a vibe I'd like to stay in again.
Great value for the money and relatively close to major downtown locations.
The room was modest and comfortable, but what really made this such an excellent hotel was the staff. The staff were incredibly friendly and went above and beyond to provide helpful recommendations about what to do in the area. The breakfast at the hotel was fantastic, and the hotel provided a complimentary shuttle to and from the airport and the zoo, which was great. There was also a very nice free happy hour during the week and freshly baked cookies at night on the weekends. We liked how close the hotel was to the Gaslamp quarter, Little Italy, and even the waterfront if you don't mind a little walking. We will absolutely stay here again!
The continental breakfast and the happy hour The staff seemed to be always tense and not very PR oriented
The staff was extremely helpful and courteous. Their warm smiles brightened our stay.
Really like that there was a breakfast included in the price of the hotel. The people at the front desk were always friendly & helpful.
We stayed here for 7 days, Family Vacation, The Staff was perfect, The Hot Breakfast was Delicious, and the Happy Hour was a splendid treat! Would definitely stay here again. The Elevators are soooooooooooo slow ... But the Hotel does not have many floors, so the stairs were just fine to take.
Everyone working at hotel were incredibly friendly. The shuttle is convenient as well. The rooms are clean and comfortable. Good location.
All the staff were really friendly and the shuttle service (used to go to/from the zoo and airport) was excellent! The drivers were also really friendly and offered advice about the area. The lift was extremely slow and the stair wells were not positioned in a user friendly location...
The friendly staff and their ability to help us when needed Yes, the parking but that is everywhere in San Diego.
Great front desk staff. Cleaning staff did a very good job. Capets and hallway walls are very worn.
Reasonably comfortable and for the price it was a good airport overnight hotel - free transfer to and from hotel - but it took a while for pick up from airport.
I can't say more about the staff they were more than attentive to our needs. I have traveled all around the world and can say this is by far the best of the best. From check in to check out there is no staff better. Ana was there when we checked in and she was very helpful. Little outdated but they did have a poster up of some renovations to come.
small, quiet, clean. Very helpful front desk. (Carlos) Tiny room. Barely room to walk. Expensive, Not worth----. Breakfast room to small to accommodate guests.
The location.every thing was close..cabs easy to get food and shopping great reach. Pushed to hard on when they wanted to clean the room instead of waiting..
When we first checked in we were told we had to pay $15 for parking, which was not listed anywhere on the site. Then, she put us in a room that was extremely hot!!It was cooler outside then inside. I had to call the front desk and demanded a cooler room.
Parking is minimal and $15 per night. Call ahead if you drive a large SUV/Truck and they'll reserve an easier spot for you to get in/out of.
The front desk, was so welcoming when we checked-in, it made our stay enjoyable from the very start. The room was clean & comfortable, and the included breakfast was very plentiful and satisfying. No
This guest did not leave comments about this hotel.
The flora The pay for parking was $15.
This Best Western Motel (BW) is about 1 mile from the Gaslamp District. The area is less than desirable, no easily accessible restaurants, and very noisy. Rooms are small old, and dingy. Manager was unpleasant. Poor value for $$; will not ever return.
Friendly and helpful staff; fairly good walking distance to many parts of San Diego, including Zoo/Balboa Park area/gaslamp district/etc. Quiet area Fair number of homeless persons begging at certain parts of town when returning to hotel.
The room was very cute and comfy also very clean.The location was perfect, close to Gaslamp which I loved. I didn't appreciate that you had to pay for parking per day it's ridiculous since I'm a guest and that should be included. Plus charching for additional guest is also ridiculous.
The customer service was really great. hotel employee were really nice. It was just kind of scary that crack heads went up to our hotel door demanding us to open up because there's an iPhone located in our room and told us to open up before they bust the door down and get us. Legit scared for our lives.
The person who checked us in a the front desk was very knowledgeable and provided us with a great itinerary for how we should spend our days in San Diego.
Centrally located, hard wood floors, friendly staff, nice view Hard, noisy bed, tiny parking spots, check in online said 2pm but staff said 3pm, shower drained very slowly
-location -old place -the smell -air port shuttle was late 1 hour -I think it's not safe to have the doors on the street -break fast was ok - inter net connection was poor! -they clean the room but they did not change the towels
Complementary breakfast items were not fancy but got you going in the morning. Bed was worn out or not good quality. Room smelled like smoke. TV hutch made it hard to get around the room.
nothing did not stay the entire night, inn keeper decided to call the cops and kick us out at 3am without a reason, even the police couldnt file a report
nothing Paper thin walls. loud air conditioner . loud water pipes. furniture was beat up. stains on bedding/sheets
After booking, couldn't tell if the payment was paid in full, or not billed until checkout
Didn't like anything. Nothing special. Didn't not like anything.
Does not have adequate parking one the main lot is full it's a chore to get to the overflow lot. Housekeeping didn't come by till the evening. A/c unit in the room was old and made a vibrating sound
Location A bit noisy due to planes and parking lot echoed throughout complex
I liked the staff and the very clean queen suite. I would definitly stay here again if I come to San Diego. I was just ok with the regular 2 full beds room. The location of the hotel made it easy enough to walk to the light rail to get around almost anywhere. My reservation was for the queen suite, not a regular room. This was for my first night in San Diego. I think the bill I paid should have had that reduced to reflect that one inconvenience. Otherwise, there was nothing I would have changed with my stay there.
well i got in early and the gentleman at the front did everything he could to get me in my room. I also locked myself out twice and they helped me out and i didnt feel like i was bothering anyone.
the room was clean the staff were nice paying 15.00 to park would have rather they added it to the price, than as a side charge.
Parking fee was not included and it was $15/night
good location right in the city. very friendly and helpful staff. continental breakfast not very rich, like in many other hotels too.
Mainly the price. Staff was very cordial. No services - no ice machine - no telephones - very little parking - dangerous access in and out of property - room much too small
Floors needed to be swept. The door can be easily broken. I had to put a chair up against to door to close properly. Toilet bowl moved.
May be the location Every thing in that hotel it's the dirtest hotel I have ever found
The location was great just down the street from gaslamp for a great price The beds were not very comfortable
Friendly staff. Women up front with glasses was extremely helpful and pleasent. TV was stolen from room. Smelt like cigarettes/drugs/chemicals. A homeless man knocked on my door at 3am and tried to sell me Methamphetamine!!! Then threatened me when I refused!!!! Scary experience!!!
I liked the fact that it was located in downtown San Diego. it is close to a must try hodad's if you're not from around. Also it's close to the Gaslamp. So mainly location is what i liked. I didn't like that there were a lot of homeless roaming around. I got lucky with parking but it is very limited. You could also hear footsteps from above. It is located in a busy street so sometimes you can hear cars go by.
staff is friendly, convenient location to park and downtown shopping areas, facility, noise, smell, discomfort, ridiculous overpriced