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Great service and friendly staff. Room was clean and updated (with an incredible view). Also a great location for hitting the downtown SD spots. Only downside (very minor) is the breakfast in the hotel restaurant is buffet only. Would've liked an option to just get some eggs and a juice without paying $40 for all-you-can-eat. But there are plenty of other places to eat, so no worries. I'd definitely stay there again.
The room was beautiful and clean! The facilities were amazing and the gym was phenomenal. So much is available at this hotel. It's truly "grand".
Unlimited Access To EVERYTHING FUN Leaving
- Great location - Great drinking & dining options - Great interior design and decor - Clean - Loud guests after 10pm - A little on the expensive side - Add-on expenses (parking, water, etc)
Great location, we had a beautiful view of the water and of the pool area. The pool was very nice as were the hot tubs. The room was very clean and spacious and the staff was very polite. And I did not have to wait long for an elevator. The only issue we had was that our parking pass was note coded so we were unable to exit the garage. The staff quickly corrected it thouh.
View. Room size. Location. When I woke up in the AM i noticed my iPhone was covered in dust. I then noticed the desk with my black laptop, across from the air conditioning vent was also covered in dust particles. This is a big deal for me because I have a dust mite allergy, but still have never seen this level of dust collect just overnight. I think the air filter vents in these rooms are very very dirty and just blow dust all night as Long as the AC is running. I was extremely congested all day due to my allergy and had a hard day networking at my convention. Also, the TV service this day and age is sub-poor. No guide and some of the channels didn't work "no signal".
Our checkin was quick and we love the location. I expected room to be a little cleaner for what we paid...
We immediately felt welcome as Rob at the front desk gave us information about the facility and its surroundings. He gave us a corner room near the top with spectacular views. We got two beds which is plenty of room for family of four. Inside the room there is is luxurious atmosphere with open space. There is also Keurig with Starbucks coffee. Overall clean and modern, with even electronic shades. I have stayed at plenty of upscale hotels and this is the best by far. The location is the best. I went jogging at the lovely Seaport Village right next to it. The Gaslamp Quarter is also near. Overall an excellent place and we would definitely come back!
The view They changed $47 for parking
Facilities Location & price.
Everything! Service and location was best Dusty room
Location Family friendly Great staff Would definitely stay there again! Self parking is horrible. Valet parking is $45 a night.
Great gym; liked having Starbucks in hotel. Great location. Construction site. Hallways super narrow. Bathrooms small. Will be nice to see it in a year from now
Love the pool area, felt as if I where in an all-inclusive-resort. Like that the Boardwalk was just steps away. Would definitely recommend this hotel I stayed on the South Tower, did not like the construction noise and sight of construction
As a young couple, we have not stayed at many nice hotels. This was a very refreshing look into the "adult" world, and truly sets a precedent for what a well put together hotel looks like. No complaints whatsoever.
The hotel was clean, comfortable, and the service was good. The facility is very nice and the location is prime. Everything was overpriced. Valet was $47 a night ($35 for self parking), the hotel charged an extra $12 for Internet service, and the room service arrived in a paper bag and plastic cups (very disappointing).
The location, staff, atmosphere spectacular customer service. The pool area was heavenly. I wasn't able to stay forever.
Beds were comfortable. Concierges were all great -- friendly, knowledgeable and helpful. Pool was lovely, view was lovely. Nice pre-set videos for fitness classes. I did the yoga. Balcony quite small. Restaurant nice for breakfast buffet but dinner wasn't very good.
Large clean room, good views, many on-site amenities shops and restaurants, great location, helpful efficient staff. Expensive rooms, extra charge for internet, no ventilation fan in the bathroom.
Experience was great
Nice grounds, hotel staff very friendly. While on vacation being woken up at 4:00 am and 6:00 am every morning due to construction work being done on the expansion of the conference center was a bit maddening. I got the impression that they were behind schedule due to the 3:30 am dumpster clean out. The services at the one and only restaurant was very poor. Complete mayhem in the understanding of the services due to poor management, Often times we would have to go look for a server to get a drink at the lounge area.
Option for self parking with option to come in and out. Great fitness area and pools. A little pricey. Internet charge.
The location and the view of the room Subaverage room. The price of the room and the room itself does not match. Small beds, small bathroom, small sink area, not a luxury hotel, less than average room.
Location, room separate from living area a huge plus. I booked over the phone directly with the hotel, what I was quoted over the phone was $100 more than what was emailed to me in my confirmation. I had to cancel, and was transferred to 3 people before I was allowed to do so. I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00. I was not informed that the hotel was under major renovations when speaking to the hotel on the phone either. "heated pool" was barely warmed up, more cold than anything. The parking felt like the biggest disappointment, especially being lied to over the phone.
I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00.
almost everything worked out just fine for us.. long line for happy hour.
Choices to be green. Close to the convention center. Hours for the recreation area were limited.
Nothing 1. 45.00 parking fee 2. Pool and spa broken 3. Room service horrible 4. It's under construction very loud and smells like paint 5. Walkways are taped off 6.complimentary breakfast horrible
The breakfast. Didn't like the $40 night parking fee and I thought the customer service at the front desk was terrible.
Nothing went right and it continued even after we left the hotel
Breakfast was good. Afternoon cocktails and snacks were a nice touch. Big, comfortable room. No drinking glasses in room. They charge for Wifi.
Very friendly and helpful staff. The room was clean and large. The hotel location was ideal due to its proximity to different eateries and shops. I wish I had the time to enjoy a run near the waterfront which looked lovely. It was a little pricey at over $300/night, but then again it was Memorial Day weekend.
The rooms are big, and the hotel close to a beautiful beach. The is a nice center of restaurants near the hotel The Peking in the hotel too expensive
The staff is very friendly. The hotel is very clean. The free hot breakfast was good. The location is is great.
Location After realizing I left a jacket in the closet, I immediately contacted the hotel to retrieve it. Two messages were left on housekeeping voice mail. Twice I spoke to front desk and was prommised missed a call back which never came. No manager was available at any time. After a day and a half I recieved a message from housekeeping that they didn't find it. The outcome would have been different had the front desk or management given quality customer service. I am a Hilton Honors member and frequent guest.
Good staff, clean rooms and bathrooms, well located if you are staying Down-town or heading to San Diegos Convention Center and you are not in a rush No heating, even cold in May-June. Bit noisy because of the room's and bathroom's door-closing mechanism.
The nice location in the city (downtown, very close to public transport/Airport) and the definetely the price. It was quite packed in the small room with 4 people. Although it it could be somehow expected the pictures on the net are a little bit misleading.
nothing al all the room was 5*8 square feet and the bathrooms were 14 between 60 rooms so it's disgusting it's better to be animals place more than human . thanks
location the carpet was dirty