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Facilities Location & price.
- Great location - Great drinking & dining options - Great interior design and decor - Clean - Loud guests after 10pm - A little on the expensive side - Add-on expenses (parking, water, etc)
View. Room size. Location. When I woke up in the AM i noticed my iPhone was covered in dust. I then noticed the desk with my black laptop, across from the air conditioning vent was also covered in dust particles. This is a big deal for me because I have a dust mite allergy, but still have never seen this level of dust collect just overnight. I think the air filter vents in these rooms are very very dirty and just blow dust all night as Long as the AC is running. I was extremely congested all day due to my allergy and had a hard day networking at my convention. Also, the TV service this day and age is sub-poor. No guide and some of the channels didn't work "no signal".
We immediately felt welcome as Rob at the front desk gave us information about the facility and its surroundings. He gave us a corner room near the top with spectacular views. We got two beds which is plenty of room for family of four. Inside the room there is is luxurious atmosphere with open space. There is also Keurig with Starbucks coffee. Overall clean and modern, with even electronic shades. I have stayed at plenty of upscale hotels and this is the best by far. The location is the best. I went jogging at the lovely Seaport Village right next to it. The Gaslamp Quarter is also near. Overall an excellent place and we would definitely come back!
Everything! Service and location was best Dusty room
Great service and friendly staff. Room was clean and updated (with an incredible view). Also a great location for hitting the downtown SD spots. Only downside (very minor) is the breakfast in the hotel restaurant is buffet only. Would've liked an option to just get some eggs and a juice without paying $40 for all-you-can-eat. But there are plenty of other places to eat, so no worries. I'd definitely stay there again.
Great location, we had a beautiful view of the water and of the pool area. The pool was very nice as were the hot tubs. The room was very clean and spacious and the staff was very polite. And I did not have to wait long for an elevator. The only issue we had was that our parking pass was note coded so we were unable to exit the garage. The staff quickly corrected it thouh.
The view They changed $47 for parking
Unlimited Access To EVERYTHING FUN Leaving
Our checkin was quick and we love the location. I expected room to be a little cleaner for what we paid...
the bed was very comfortable. The restaurants and lounge were enjoyable.
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
Clean friendly $44 parking cost and one way streets with only two valets
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
The room was very comfortable and had a nice layout.
The amazing view, the helpful and friendly staff, and the amazing deal!
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
I was very satisfied, was even able to check in hours ahead of schedule and was upgraded to a better room. The location is fantastic as well as the view, staff was attentive and courteous, definitely recommend this place.
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
The breakfast. Didn't like the $40 night parking fee and I thought the customer service at the front desk was terrible.
The rooms are big, and the hotel close to a beautiful beach. The is a nice center of restaurants near the hotel The Peking in the hotel too expensive
Location, room separate from living area a huge plus. I booked over the phone directly with the hotel, what I was quoted over the phone was $100 more than what was emailed to me in my confirmation. I had to cancel, and was transferred to 3 people before I was allowed to do so. I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00. I was not informed that the hotel was under major renovations when speaking to the hotel on the phone either. "heated pool" was barely warmed up, more cold than anything. The parking felt like the biggest disappointment, especially being lied to over the phone.
Location After realizing I left a jacket in the closet, I immediately contacted the hotel to retrieve it. Two messages were left on housekeeping voice mail. Twice I spoke to front desk and was prommised missed a call back which never came. No manager was available at any time. After a day and a half I recieved a message from housekeeping that they didn't find it. The outcome would have been different had the front desk or management given quality customer service. I am a Hilton Honors member and frequent guest.
I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00.
Choices to be green. Close to the convention center. Hours for the recreation area were limited.
Nothing went right and it continued even after we left the hotel
The staff is very friendly. The hotel is very clean. The free hot breakfast was good. The location is is great.
Breakfast, as always, was good. We were not able to enjoy happy hour as we had another commitment. Location was great. $46/day for valet parking is ridiculous. Luckily we are Hilton Honors members, because $12.95/day for internet is also ridiculous. For the price of the hotel, internet should be included, and parking reasonable.
Breakfast was good. Afternoon cocktails and snacks were a nice touch. Big, comfortable room. No drinking glasses in room. They charge for Wifi.
almost everything worked out just fine for us.. long line for happy hour.
Very friendly and helpful staff. The room was clean and large. The hotel location was ideal due to its proximity to different eateries and shops. I wish I had the time to enjoy a run near the waterfront which looked lovely. It was a little pricey at over $300/night, but then again it was Memorial Day weekend.
The location is AMAZING, I highly recommend it. When we first arrived I was disappointed by the outside of the building (it looks very dated) but the interior was GREAT and the room was extremely comfortable. One of the best beds I have slept in at a hotel!
Clean room and sheets. No restaurant on site.
The staff was very pleasant and helpful. The location was great; right on the waterfront which was close to some great sites and also walking distance from gas lamp and other cool places. Some parts of the hotel seemed dated or in need of repair, like the elevator. Internet was a little sketchy in the room from time to time and I had to call for support.
Nice design for the room. Contemporary, freshly renovated. Lovely views. Good location especially for cruise goers.
Do not stay here. The hotel was below average for the price, the hotel staff were not helpful and uninformed. Worst of all was this sign noticed while checking out: WARNING: This building contains chemicals, known to the state of California to cause cancer and birth defects or other reproductive harm. They were not helpful and I cannot remove the exposure I experienced. Do not stay here. The hotel was below average for the price, the hotel staff were not helpful and uninformed. Worst of all was this sign noticed while checking out: WARNING: This building contains chemicals, known to the state of California to cause cancer and birth defects or other reproductive harm. They were not helpful and I cannot remove the exposure I experienced.
The hotel is well situated overlooking the bay. Be sure to get a bay view room. Otherwise you could stay at any non-view hotel for less. The surprise $24.00 'self-parking' charge per day. The $3.00 for Lobby Coffee. plus tip of course.
Everything, the service, the customer greeting and all other businesses that had to be done for a satisfactory! To be honest, everything was gone great with my experience and I should say that for the best price we got more!
I loved the location since it was near to the Train station, waterfront and little Italy. I liked that the maintenance fixed our sink within an hour when it would not drain. The maid did a great job of cleaning. One staff member was rude when informing us that we could no longer buy any breakfast items. I wish there was an affordable restaurant in the hotel and that it offered free breakfast. The sink would not drain, so maybe updating maintenance more often would be good. Training the front desk staff on being more informative to guests about facilities and information on the hotel upon check-in is needed very much.
Right on the waterfront. Was able to be on the side facing the water. Room had been remodeled. In the process of remodeling. Parking was extra and not guaranteed. bathroom door had no lock
The hotel had an excellent location right along the bay. It was close to many attractions and restaurants. There was nothing wrong with this hotel, it was just very average. I would say it met expectations, but did not exceed. Rooms were a decent size, beds were comfortable. We could have benefited from a room with a better view; we couldn't enjoy our balcony because we were right above the air conditioning unit which was very loud.
The location was perfect, plus they had a shuttle That would take you to the zoo, Horton plaza and seaport village. The air conditioner wouldn't go below 70 and parking was a bit crazy. You get charged an additional $26 a day to park in the parking structure.
the hotel is only minutes front eh airport. it is right along the waterfront, which is beautiful. The city views are also delightful. Very close to the train which provides easy transport to downtown. The staff was friendly and helpful. Close to many attractions. Convient to all the city opportunities. It worked out great for my baseball stay. Helpful concierge. Close to restaurants. I would stay there again. Wish it had free parking. Closet in bathroom not my first choice. Bouncers at a private party not very friendly.
Todos los empleados incluyendo los de mantenimiento fueron muy amables. Para ir al estacionamiento hay que salir fuera del Hotel y tomar otro acensor. El costo del estacionamiento es muy alto.
Shower pressure was horrible.
Staff was very friendly, valet service was quick and the hotel was clean.
Great views, amazing beds, spacious rooms, excellent free breakfast in the morning, nice staff, clean rooms, and one of the best locations in the downtown area. Excellent value for the price with short walks to anywhere in the downtown and along the bay, or if you don't want to walk it is a $4~ Uber to Gaslamp/downtown. Will stay again and would recommend to anyone looking to stay downtown!
nothing al all the room was 5*8 square feet and the bathrooms were 14 between 60 rooms so it's disgusting it's better to be animals place more than human . thanks
location the carpet was dirty
Good staff, clean rooms and bathrooms, well located if you are staying Down-town or heading to San Diegos Convention Center and you are not in a rush No heating, even cold in May-June. Bit noisy because of the room's and bathroom's door-closing mechanism.
The nice location in the city (downtown, very close to public transport/Airport) and the definetely the price. It was quite packed in the small room with 4 people. Although it it could be somehow expected the pictures on the net are a little bit misleading.