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Very friendly and helpful front desk stuff, bright and clear rooms on 17th floor, dominating San Francisco. Very clean, good accomodations, excellent wifi. Delicious croissants (even for Frenchies that we are!) and excellent pancakes at the Scala restaurant!
Starlight Room - Top Floor View Old - in bad need of repairs Rooms were tiny Elevators took forever to arrive Service was poor starting with the front desk
Location, decor, charm of the interior design, Great bed, carpets clean as was the room. Greeting at the door! Valet parking, the up charge is too high. Scala Hostess on 7/11/15 for am was really bussing it out to keep the floor moving, even though business slow (1/4 full). The rest of the staff looked busy when on floor, but not around much. Bar top and more needs refinishing (replaced), a major public area and draw. The bar staff didn't appear engaging; as every customer walking through that main area, needs to receive at best a nod or smile. They were chatting it up with each other. Need more professionalism behind bar. Lighting Bar placed up around ceiling is poor choice, washed out look, good for bring out the natural colors etc. Scala, mediocre at best for am breakfast, the menu was not being followed to the word, missing Verde Sauce, Gruyere was not notable, was it there? There is a white plastic bin with drawers, center stage to the back, really!!! Dust on the table lamp, not wiped completely. The seconds of tiles used in the bathtub area make it look dirty. The pillows are third rate, hard packed fiber, burlap?. Room exterior windows need Washing! Bath Sink is big, great, too big for the worn out ugly. In room, sound travels through the walls from other rooms, you can make out the words. Staff should set clock. Hotel Clock radio needs to be replaced, dated, with old cell charger base.
pillows were horrible
The location was excellent. Friendly staff with spacious room. Loved the free wine cocktail reception. No jacuzzi
Great location Small bathrooms, placement of valet was a bad place
A bit noisy, but expected for the location.
Leaving The room was falling apart noisy and cramped
The Drake has a great location, it's clean and comfy with some traces of old excellence. The Concierge was very helpful with directions and suggestions for meals. Tiny bathroom but then, who comes to San Francisco to hang out in the bathroom?
Location great, but the noise was unbearable. Single pane window in the city under powel st. The constant early morning whistle of the doorman kept me awake. I had a headache one day and it didn't help having to listen to the door and whistle all morning. The plumbing/pipes screeching sound also constantly woke me up durning the night; which may explain the headache. Hotel is a cute boutique hotel, but the plumbing needs to be repaired & invest in double pane windows to replace the flimsy existing ones.
It was nice staying here again, it was comfortable and the price is the best for the location. Theyou need more towels in the room and more soap. When we got in there was not any soap to washave your hands and no bath soap.
I lived the location and ambiance of the hotel. Rooms could be upgraded a little bit and thought it was a little pricey.
Very nice gym w/ 2 treadmills, 2 elliptical machines with lcd screens, and one cycle. Good selection of free weight dumbbells. Great machine weight with a variety of exercises. Towels, fruit and even sparkling water. A good touch was the disposable headphones. Also has a nice game room; ping pong, big wooden jenga blocks, shuffle board, pool table. Location is great, very trendy art and generally polite staff. I asked for a quite room on the inside. I was assigned a very loud room which did not have dual pane windows and was woken at about 5am to what sounded like loud trash trucks. My sheets were not changed from a previous guests' stay. I found long strands of hairs under the covers as well as short pubic hair through out the bed sheets. Since it was already 4 am, I was too tired to deal with it, so I slept on top of the covers with a thin blanket from the closet. I was pretty disgusted. I was in a rush the next morning to get to Moscone Center, but did inform the front desk. They sent housekeeping to change the sheets and left me a note w/ water and a chocolate bar. I also realized that I was missing a bathroom vanity rug on my first night. The hotel room is very small with hardwood floors through out and an old rug around the bed. On the last day of my 2 night stay I had a pretty bad incident in the bathroom with a shattered glass pendant light shade. The bathroom ceiling drops down and I could touch the ceiling by simply raising my arms (I'm 6ft tall). The designer decide to hang a ceiling pendant light despite the low ceiling with a glass shade. While drying myself after a shower, when I raised my arms, my hands hit the glass shade leaving me showered with shattered glass! This is quite dangerous and I'm lucky I didn't get cut badly, only a nick on my right knuckle. I don't think management handled the situation very well. I generally just found issues with the cleanliness of the hotel; dust around the night stands and the closest, unchanged sheets, noisy rooms. I would not recommend this hotel unless they get their act together.
The staff were very accommodating . They only had 2 treadmills
- Great staff, very friendly & helpful!! - Perfect setting for a weekend getaway in SF. - Our Room: We had the Jr Suite. It was a good size, very trendy. It was great for our bachelorette party. The room came with a JamBox, which was very much appreciated since I forgot to pack mine! - Location was good for our use. The hotel is 1 block from the BART so it's easy to get around from there. - Couch bed wasn't terribly comfortable, but when has there ever been a comfortable couch bed... I was fine trading that for the larger room. I was told that the king bed was great!
Staff was very accommodating Decor was cool. Great location I'd rather see a coffe maker in the room than the espresso machine
Website Reservation 11 months ago and fully paid for room. They cancelled two days before saying they were overbooked But still had rooms for sale at much higher price Don't trust this hotel. Second time they cancelled but won't happen again
Hotel's location is very convenient since it is just two blocks ahead union square. The complimentary wi-fi internet was not available most time in the hotel room due to very poor speed, although it was declared as wi-fi free hotel. Not a big deal but it was a bit noisy at nights because of cable cars.
We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable. The drainage in the tub was very slow, but that was the only minus.
Getting upgraded to a suite at no cost. Kind of loud from street noise
Easy check in, short walk to shopping, restaurants and city life, fairly clean, good service, nice staff. It wasn't worth the "discount rate" of $129. It was a basic room with no bells and whistles.
Not my favorite bed.
Staff was very friendly and helpful. Breakfast was good too--personally I was hoping for stuff like pancakes and eggs. The hotel breakfast was mostly just bread, fruit, and cereal. But it was all really good, so even though it wasn't exactly what I wanted I couldn't complain. Nothing really. Good all around.
Excellent location, friendly staff and the restaurant inside the hotel. he rooms are large for being in the heart of the city. The parking situation- valet for 40+taxes was high
Location and sercice Internet access no
Very convenient location. Beautiful rooms. Comfortable and friendly Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.
Breakfast was better than continental. Staff very helpful. DVD choice a great feature and a laptop in lobby for free internet incl. printing. Large room. All mod cons. A bargain considering breakfast..room decor and location. A gem no!
Location Windows did not open (Fresh air)
For a downtown located hotel, the room was surprisingly large. It was clean and well furnished. The noise from street was tolerable. I appreciated the free wifi which worked ok most of the time. Staff was friendly and location is close to everything in SFO. The price seems to be steep but I guess that's typical of SFO. People affected by street noise may not like it.
Location, Comfort Parking way too expensive.
The staff , especially Katie at the front desk went above and beyond to make our anniversary stay wonderful. Nothing
Concierge services was excellent
Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks. A little worn, coffeemaker inroom,
Quiet with access to the theater district, Union Square and fine dining Bathroom a little small
Location - excellent, v close to Union Sq/restaurants etc; staff - friendly/helpful Room - small, low on facilities eg no kettle for tea making; noisy pipes; hotel 'resort charge' of 20+ per day for wifi and coffee station in lobby is bit cheeky for tech capital of the world with over 100+ starbucks in city
Lovely spacious rooms and bathrooms, detailed and comfortable, great, and I mean great coffee in the lobby for mornings. The kind of hotel where you seat in the lobby and watch activity and relax. Just wonderful experience. Close to union square and Powell and market shopping and activity. It was perfect really!
I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!
Staff were friendly. Lobby was nice. Close to union square. I quite liked te location. Room wasn't that clean, dust balls and items under the beds. Beds very soft as mattresses were old. Bathrooms looked very tired and were cramped. Wallpaper scuffed up badly. Needed remodel. Also there are a lot of homeless in this area, I got woken up every morning in the early hours with neurotic screaming and shouting from people sleeping outside.
Great ambiance, very noce room & amenities, great restaurant & bar, helpful staff. All good, only exceptions- pricey parking, scary corner of town. Pricey parking, scary corner of town.
Bed and quietness Location not the best, but it is San Francisco...
This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties. Sadly, maintenance has waned since the hotel was sold to an investment company.
The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.
Rooms were small but clean. Hotel was well kept for its age. Location is in a difficult side of town. Hidden costs such as a $22.00 tax. We made them take it off. $59.00 for parking we were not told about the cost. Then our account was charged other amounts we had no idea what they were.
I really liked the architecture and our bellhop/concierge (they play double duty) was really nice. The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.
Location Based on 1 experience, we did not enjoy our dinning experience. Food was not well prepared. However, our server was cheerful and above average in service.
Great location, internet free with printer Rooms old fashion, a bit small, with old carpet
Nice rooms - reminded my wife and I of our stay in Italy. Great location and staff.
Poor internet connetion
Staff pleasant. Able to check in early. Hotel located in union square.Please write at least 15 words
Majority of the luxuries were fine except for several key items were a complete failure. The heating system is archaic, loud and blew cold air. Front desk came but was not able to resolve the issue and their engineer was off that evening. It was a major problem because it was in the dead of winter and slept in the room in 30°F temperature or so. We survived the evening with four layers of blankets. Secondly the toilet cover was broken. And lastly the coffee pot machine wasn't working properly.
Convenient location on Powell. Pretty much at the centre of everything. Staff were very responsive. "on-site" parking as advertised was maybe 2 blocks away !! and the 2 rooms I booked were to have city views - one definitely did not and the second one had very limited views
relaxed and family like environment. Very well designed and pretty lobby. Too narrow corridor and small room.
The staff were very helpful and the location was perfect for getting around. Ask for a quiet room at the back as street noises can be annoying at the front, on Powell. I would definitely stay here again. Panhandlers are a problem around Uniion Square, but they were not aggressive, just sad.
smallest room ever experienced for a first class hotel and not worth the cost.
Walking distance to many sights. Too much furniture in small room. Strange smell in room and hall.
A very omfortable hotel, close to transport, restaurants, shopping, tourist activities. Very happy with it. n/A
close to union square
Central to Union Sq and cable cars. Easy transport very close to all other SF attractions. Very reasonable proce for all day valet parking
Its proximity to the event I was attending. Noise levels high.. Internal/external
The room was big by SF standards. All the staff we encountered were very polite, warm and attentive.They also accommodated my request for a quiet room off the street.they have valet parking and real room keys(when do you see that?).It was a nice old hotel with a very good location.
The hotel was fine. We did ask the staff for a quiet room, but instead got the (probably) most loud room. At the end of the hallway with aircon machines or what ever running all day/night making a lot of noise. The guy at reception said they stop at 10pm but they didn't. So he lied which I don't apreciate. For the rest reasonable hotel for the price. The man that checked us in, lieing about the noise in the room.
Very run down and supprised it was on booking.com as we have always had great hotels in the past this was very poor, very old and outdated in urgent need of a make over, rooms were very tiny and the bathroom was a joke would never stay here again, apart from one young lad on the desk the rest of the staff were as old as the hotel, very rude and unhelpful,if we had been staying in san francisco for any lenght of time we would of checked out and found a different hotel.
It was very convenient for Union Square, theatre district, shopping etc. The breakfasts were more than adequate, the pub atmosphere at the end of the day was very relaxing and very friendly. There was nothing to dislike, a little old fashioned, but for 2 oap's from uk was fine.
The staff was great. Everyone was very friendly and helpful. The elevator worked, the beds were comfortable, there was ample closet space, as well as a dresser and mini-fridge. There were coffee shops, pharmacies, and restaurants within a block or two of the hotel, which made it a great location. And the price, of course, was hard to beat. It's an old building, which comes with both charms and inconveniences. The old radiators, for example, pump out quite a bit of heat, which must be great on those cool, foggy days. If you stay over warmer days like I did, shutting them off and opening the window will bring the room back down to a comfortable level, albeit slowly. There are also no ventilation fans in the bathrooms, so they have louvered windows in the showers to keep the moisture levels down. This creates an interesting dichotomy of hot and cold in the same space. It took some getting used to. There were only two outlets in the room, which I've come to expect in older buildings. As a business traveler on a budget, you learn to travel with a power strip.
Very friendly staff, convenient location and nice area, clean, comfortable, great value for the room rates. None come to mind. Maybe tea and coffee faccilities in the room would be nice, but its not a major issue, it has a mini bar and the restaurant is just downstairs.
Excellent location. Good value for price. A bit out-of-date and needs makeover. Bathroom clean and modern. Furniture old. Noisy if room is near Tavern. Breakfast adequate. Lack of AC not an issue most of the year.
The best part of the stay was the convenient location to Union Square and the affordable price. When we used the valet parking (the only option for parking a car, and a pricey fee over and above the room charge), they assigned the car to the wrong room number, so at checkout time there was confusion and wasted time.
After long days of walking and shopping, your great hot showers were the best part, followed by a little wine and cheese. Was great! The location is perfect! There was some funky smell coming up from the lower level... It wasn't overwhelming - just noticeable. It certainly won't stop me from coming back.
The staff was willing to over and above to make their customers happy.
Character, free coffee, free wine tasting, location, safe in room, free wireless The bed is no good, too soft. breakfast not available one morning. A bit noisy leaving the windows open.
This hotel is very charming in an old fashioned manner. Dark wood furniture, parquet floors, tiled bathroom, and shuttered windows. I stayed on the third floor facing the street in a deluxe queen room. I found there to be plenty of room to move around. The queen bed was very comfortable. Everything was cleaned spotlessly every day. Its proximity to Union Square made it an excellent base of operations, and I felt safe walking too and from it. The hotel's restaurant, Millenium, is a truly excellent vegetarian/vegan restaurant with a great bar. The food is phenomenal and the staff knowledgable and friendly. Continental breakfast included. Tequila shot on check-in and wine and cheese from 5-6pm! Reasonable WiFi. I will definitely stay again. Since I had a room facing the street, I did get some street noise in the early morning. It didn't bother me but if you are a light sleeper ask for a room in the back of the hotel--there's not much of a view anyway. WiFi signal strength was a little low in the room--good enough for email/web, not enough for VOIP/videochat. The continental breakfast had a limited selection (although that didn't bother me).
Good location, very comfortable room -- especially the bed -- nice amenities. A very pleasant stay. Street noise was about what you would expect in a downtown small hotel.
The hotel was close to centre of town and accessible to most attractions by foot or cable car. No coffee facilities in rooms and the room itself could have been a bit larger.
Its location was perfect to know downtown San Francisco.
The 4-6pm vine tasting. The name of the hotel! Convenient and central.
staff extremely helpful, room very clean almost impossible to regulate water temperature in shower
Good location. Loud noises when trying to sleep and clogged bathtub.
Concierge excellent, skyline lounge very nice, staff very courteous. Seating area in room very limited. Too small for price.
wonderful service from all employees
Super location. Nice staff. Clean. Internet not free. Public internet stopped working when I tried to use it
I had a really great first time experience at this hotel. One of the things that I liked about this hotel is that you don't feel like you're staying in a San Francisco boutique hotel (aka tiny, narrow walkways, tiny lobby's). I've been to SF a number of times and stayed in boutique hotels and after a while they get kind of eh. The JW Marriott was fantastic. It was clean, in a great location, and every one was helpful. The bathroom was very luxe, which is why I chose this hotel versus the Marroitt. I used the gym in the morning and it was clean and had your standard requirements for a gym. I would def recommend this hotel to others! I was a little bummed that our drain didn't close. I wanted to take a bubble bath but wasn't able to. I would have complained but we were only staying for one night
Very quiet. Luxurious interiors. Excellent location Our room looked out over the cooling system for the hotel
The hotel was very pleasant. The rooms are lovely and comfortable.
beautiful room, relaxed atmosphere, great location, attentive staff. We would stay there again.
Everything! Location and comfort were perfect.
Location, design and helpful staff I wish the corner round rooms were more affordable
Nice interior and nice rooms. Great coffee and free internet. I did not know that there is not a bathroom/shower in the suites, but rather down the hall. However, this isn't a big deal and I got a good value Shared toilet/shower
Great location, small room - expected, staff was okay. Caught off guard by how much parking was (47 per night) but that's on par for the other hotels in the area.
I liked the location. I didn't like the bathroom/ shower located in the hall way that was basically too small to use. I barely fit on their bed in the original room. I upgraded to get my own bathroom and shower for $50 extra and this out me right over 4th street. Where it was so loud (even with both windows shut) and so bright from other lights (even with the blinds closed). The bed was as hard as a rock and oh yeah, let's not forget $49 a night to park your car at their hotel that you just spent $180 a night for and won't be able to sleep anyways.
I got an excellent deal on this room. The valet was extremely professional and friendly and made me feel right at home even though I was pretty scattered when I arrived. The rooms were cute and clean, and the restrooms and showers in the hall didn't bother me. I was actually surprised that I never had to wait to use either. I wish there would have been parking, it didn't occur to me that I would have to pay to park my car overnight and my budget was really tight for this trip. The young woman who checked me in was not very friendly. The mattress on my bed was not very comfortable, but significantly more comfortable than the ground I had been sleeping on while camping all week.
Location Price Staff No amenities Bathroom didn't have a fan; instead, had a window that opened onto an adjacent room's bathroom window Ceiling fan was haunted
The location was the only thing great about this hotel. Having to share a bathroom and restroom with the entire floor. The bathroom on my floor didn't work so I had to use another floor. No real breakfast offered and parking rates were too much. Parked one block away for half the price.
Nothing I never stayed, because the hotel never had my reservation.
Inexpensive compared to the other options. There qas a fight for the shared bathroim in the middle of the night that woke me and it was noisy from the street outside.
Location across from Marriot and a bit cheaper Tiny tiny rooms and shard showers not bad at all but shard showers
Rooms are small and efficient; be prepared. Bed was comfortable. Hall bathroom was difficult to enter; the door got in the way. I remember waking up to some noise around 6am, but perhaps that's unavoidable in this location?
It feels refreshing as soon as you walk in the room. Everything is clean and the beds are amazing. The only thing I can say is wish they had a little mini fridge in the room.
Overall cleanliness and facilities were good We told the concierge we were on vacation and wanted some ideas on how to spend our time in San Francisco and he told us to "go see a movie". No help at all
We had a lovely corner room. Well appointed. Great bathroom and amenities. Breakfast was served exactly at the time specified. Nice turndown service. Friendly and helpful staff. There was quite a bit of noise coming up from Mason Street, well into the wee hours. I would recommend asking for a room on the other side of the hotel (we were on the 12th floor and it was still loud, though it was also a Saturday night).
It's a fancy hotel, well located, very close to Union Square, with several restaurants nearby and good sized rooms and parking on the premises.
Location amenities, fans, noise, price
Great location, lovely room with fantastic room, excellent location and helpful staff. We loved it!
Breakfast is boring and internet almost not working
Efficient service, nice room.
Short walk from Union square. Wireless LAN connection was sloooow at peak times, i.e. anytime except during the night. Unacceptable if you are on a business trip and need to access your data through the Internet.
clean & spacious rooms. Good value for money in a great location
comfort and dvd in the room
Spacious and comfy room. Really good location. The wifi is too slow - almost non-functional and I couldn't work.
Convenient location, friendly staff. Worst wireless internet experience. Unreliable. Hotel is showing its age.
I liked the amenities like the free bottles of water, the roof terrace, the computers with free internet downstairs, the friendliness of the staff
Good location. Room was small but well appointed, clean and included everything a business traveler is looking for.
Excellent for business travel- in room access to internet and printing worked well. Excellent and safe location- very important issue for women traveling for business; located in walking distance from many SF locations , close to xeroxing and federal express/mail locations. Bus and Train stations are in wlaking distance as well. Complimentary services excellent. The public spaces were well kept. Room clean and could adjust the temperature as desired. Helpful staff.
Bed is good. Nothing
Proximity. Computers in the lobby. No bathtub.
I liked the automated quick check-in process. The room key must also be swiped in the elevator for extra security. The hotel has wired and wireless internet access, flat panel tv/monitor, refrigerator and microwave. At 3:00 a.m. on the first night of my stay, the fire alarm sounded and the entire hotel was forced to evacuate. It was caused by one hotel guest who burnt some bacon in the microwave. I also would have liked a bathtub instead of just a shower.
Location of hotel No parking
Well-kept rooms for a great price. It was a little noisy at night (people returning from the bars).
The friendliness of the staff, the location of the hotel. Just a bit noisy one night, room was rather crowded against the radiator.
Location was excellent. We arrived early and they still had a room available.
the location is excellent, right at the gates to Chinatown. close to everything.
The location is good and the hotel is clean and cheerful and unpretentious yet comfortable The room is very small and the rooms all have no views. The outdoor terrace is very small and sunny so hard to use. Not a lot of comfortable public space. An ok hotel in a convenient area.
location and convenience to the China District and shopping no spa service
Rooms felt spacious, beds were super comfortable and had a very refreshing feel to them Had breakfast only in their restaurants. Choice of items very good, quality good but much more attention needed to replenishing of items. Customer service was lacking in that they did not notice when you came to restaurants, empty tables were either not cleared, or cleared tables did not have cutltery. This restaurant part of the hotel seemed like such a contrast to the excellent service received from Front Desk and housekeeping.
Friendly staff We were moved from Orchard garden to another Orchard hotel on the same street due to overbooking.
Great location, boutique type hotel, great bedding, crispy clean and free wifi, what else is there to ask? I commend this hotel and recommend it without reserves. I am very very picky and difficult guest but I stroke gold with this one, Kudos! Pricing may be a tad high.
Very convenient location to China Town, cable cars, and shopping district. Staff was very courteous and helpful. Made for a very nice weekend get-a-way.
Central Location, Nice light breakfast, good clean modern rooms, friendly staff and great value. Not being able to use mini bar/fridge for colling of own drinks.
Bed was comfortable and really good location. Expensive parking for valet. And no parking at all if you don't do it. After we came back from the day out. We came into our room and noticed that A) the door was not shit tight. And B) when we got in it smelled Like somebody had just taken an extended bathroom break. Which was awful. I immediately called customer service and though the guy was nice he was not able to get in touch with any managers. I was supposed to get a call the next day which I still hadn't heard from anybody till I was checking out. They called the manager for me. Who offered 50$ off which I still haven't seen on my credit card bill. Was a bit unfortunate really.
Unable to turn off a/c. Gave details to staff.
Friendly and helpful staff, decent room size and close to the Chinatown entrance gate at Grand Street. The room was clean ( didn`t trust the carpet though ). The carpet in our room needs a replacement. We have been hold up by the night porter singing far to loud at this time of day when we left in the morning at 05:45.
Warm, helpful staff. Quirky atmosphere (in a good way). Thin walls, noisy city environment. Ear plugs are a must.
Staff are friendly, helpful and knowlegable. Room was spacious and comfortable. Lack of access to hotel dining on Sunday and Monday nights- as a single female travelling alone this becomes a safety issue given the immediate location of the hotel
Good value for money, friendly and helpful staff, good location, and lots of free 'extras' such as free wi-fi, happy hour, personal safe...
Our stay at this hotel was first class. The reception staff are very welcoming and extremely helpful. Rooms were spacious, spotlessly clean and had wonderful beds. A great experience - and so green too The restaurant Saha is massively overpriced and poor quality compared with other similar establishments in the area. Would not recommend eating here. Plus they had the nerve to add a 20% service charge to the bill as we were international guests staying at the hotel. A rip off
the staff were great - in the resturant - great that the staff remenbered what we wanted for drinks - nice to have the hotel happy hour no fridege - but htat seems to be the norm in USA
The staff were very friendly, the service was wonderful. The atmosphere they create in the evenings with the free wine was very nice. The hotel was very noisy - you could hear people in the hall and in other rooms as well as everything happening on the street.
The room was clean and comfortable. The staff was great. I stayed in San Francisco numerous times and for the price this hotel was a great stay/great deal. Would recommend. When we arrived the room felt cold to us. We are from a much warmer climate than SF. Turned on the heater and didn't heat up. Called the front desk and was told the heat in the building was on a timer...comes on at 9pm (it's a radiator). They offered to send up a space heater.Within minutes we had a space heater. Problem solved. Great staff and super friendly.
Huge room, location. Some Cleanliness mistakes. For example the welcome brochure with hotel information had lots of stains on it.
the room was comfortable ,the hotel staff were excellent.
The hotel was fabulously quaint and centrally located to all that I chose to do in S.F. I and my roomie truly enjoyed our stay and will come again.
The location is perfect. Close to the city center, easy walking distance to anything and everything. Fly next door is excellent and the breakfast at Saba was great.
The view is the only thing we enjoyed. Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.
La ubicación del hotel El personal de la recepción no es amable ni amigable con los huéspedes.
Extra thin walls, could hear children crying at 1am
Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed Being that it was super bowl weekend price was out of control
The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful. For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .
Thanks to everyone but Patricia and Usha were so amazing and pleasant N/A
can hear the foot steps of the people above me !
Clean room and comfortable bed. Limited fitness center
Good view. Bed a bit soft.
I honestly don't have nothing really good to say I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever
Location Seemed like it was more fore business stays.
Beds were comfy, gym small, food in restaurant was tasty. Outdated showers, expensive food and room service, small gym.
The room was neat and efficient, especially enjoyed the shower. Bartenders were knowledgeable, handsome, and professional.
Excellent staff, very helpful. Great location- 2 blocks from Union Square and right across the street from a bus line. When we checked in there was a dead bug on the bathroom floor. Still there 4 days later when we checked out. Not the best cleaning. Very tiny rooms and you need to be a giant to hang up your clothes in the closet.
The location is excellent, it is right on union square with plenty of bus, cable car, walking and taxi opportunities. The staff was extremely helpful and nice, and the rooms are smallish but very comfortable, clean and have everything necessary. And it actually did include breakfast even though on the site, it said it would not include it in the rate. The hotel is a bit noisy, since it's right downtown, for us it wasn't a problem, but for people looking for a very quiet night's sleep, you may prefer somewhere a bit out of the city. The breakfast could improve a little bit, but we were not expecting breakfast at all according to the information on booking.com, therefore we were pleasantly surprised to have anything at all.
Really nicely done interior, nice bathroom, very friendly staff and an excellent breakfast buffet included in a great rate. It was all around fantastic. Dinner was phenomenal also. Highly recommended – I would come back any time.
good cost ratio
friendly staff, helpful concierge noisy hallways, hot water not quite hot enough
excellent location cleanliness was poor, it seems only bed is made during cleaning process, sink and toilet seemed not to be cleaned. not mentioned on the internet page hotel is still under renovation, so rooms and hallway full of dust. elevator really dirty. stuff not really helpful. at the moment i would not recomend this hotel.
Convenient location, bus stop just outside the front door, walking distance to train station, shopping, union square. Walgreen superstore on the next street. There are no airconditioners in the room - yes there are fans. There is no area to be dropped off with your baggage without stopping traffic.
Fabulous aesthetics, excellent service, loved the vibe of the bar, outstanding live music, inventive menu, and perfect continental breakfast. Would have liked a coffee maker in the room.
The hotel staff were very friendly and helpful. Location was central, less than 5 minute walk to Union Square and local transport. Would stay again.
It was a very comfortable hotel. Everything was fine,.
Style and location of the hotel were excellent, especially being close to a moderately-priced public parking garage. We stayed on 2 separate nights at the beginning and end of our vacation, as we were traveling down to Big Sur and back. The first stay was quite nice, minus one of the concierges who was overly loud and also quite rude when I called down to ask if our room had been treated for bedbugs (we had seen stains on the corners that looked like bed bug waste; turns out they weren't). Our second night was in a similar room, but the windows were either single-paned or not sealed correctly: it was horrendously noisy. Probably not a huge problem on an average day, but it was Halloween night, so it was exceptionally loud. Also, the shower was missing several tiles and looks like it had been that way for awhile.
Excellent staff, large, nicely-appointed and very clean rooms. Restaurant/bar had recently closed. While I would think that a new establishment will takeover the space, this was a bit of a disappointment during my stay.
The friendly staff and the comfort.
The room was large and had a great bathroom and bed, there was some noise from the air-con units outside and the bin men in the morning but that was expected as you're in the heart of the city. The room had a stand-alone air-con unit which meant that you had to keep the window open to use it letting in more street noise. Apart from that minor annoyance our stay was perfect.
All very good! The room is nice! good view of the down town.
there was a terrible smell coming from the sink.However after it was fixed was replaced with strong odor of chemicals. bathrooms
They treated us fantastically well and gave us complimentary bottle of champagne, flowers and chocolates on discovering our stay coincided with our wedding anniversary Nothing.
Liked the small boutique feel. Hip, mod and chic. Great value in a great location. A little on the fringe of the tenderloin but didn't affect the stay. Valet parking worked out great and the parking prices are more reasonsble than most.
Very modern, sophisticated look, spacious room. Friendly staff.
Great room, recently renovated, clean and cozy. Don't use the hotel valet parking, it's a rip-off at $39 a night while a parking garage next door is available for $20.
The location and decor of rh hotel is great. The rooms could not have gotten smaller, and our views was of a alley. Horrible experience.
The personalized service was amazing. Upon our arrival, we wrote it was our first time to the city. The concierge hand wrote a welcome card and included a map with highlighted areas we must see WITH a detailed (again handwritten) explanation of each place corresponding to color print outs of the sites. INCREDIBLE!!! Also, the room was quite spacious and loved all the windows. No pool, bar closed early, bartender was not enthused to be there.
Although the hotel is getting an exterior facelift, the facilities were great. They are affiliated with the Marriott and Marriott rewards program. There is a nice restaurant and bar adjacent to the lobby area. Our room was spacious and clean. Also, there was free wifi throughout the property, which didn't need a password, very convenient for jumping on and off of the network. There was a little doggy bowl at the front desk, so I would assume that they are pet friendly. The bell desk and front desk were separated by a huge pillar which made it awkward as you could only see one of them at a time during check in/out. I'd imagine that this is very cumbersome during busy operations. maybe they will be addressing this issue during their remodel.
Interesting and historical hotel near city center. Market Street is no longer so pleasant as it was before.
Fiendliness of staff and security No tea making facility, paying for internet access, no breakfast included. Location on Market St was a bit scary while walking.
Location is central a little the wrong side of town but this is why it is cheap I thnk if you can go along with the crazies around its fine. Beautiful hotel well above its class rating with lovely staff Just the number of homeless people that seem to congregate near the hotel its fine if you can live with it they do make up the fabric of the city
Location of the hotel Staff...very unpolite
We expected a two-star but it was a three star, right across from the Orpheum Theatre, not so far from Union Square, and the Manager quickly made a slight change to our booking when we asked.
The hotel staff was helpful and friendly. Our hotel room was clean, quiet and we enjoyed the duvets on the bed. I would recommend this hotel to others. Close to transit with the bus and muni lines just outside of hotel. Only downfall about the hotel was there was hardly any restaurants close by. The attached hotel was ok - a little on the pricey side and not kid friendly. The restaurant staff was not friendly at all.There was about a 2 block stretch that was between the hotel and downtown. Lots of homeless - but nothing to be afraid of.
The beds were very comfortable. The hotel should provide bottled water in the rooms for staying guests.
was easy to get to Had to send breakfast back on a few occasions :-(
The fact that it was so close to the street car pick up! The diner across the street was amazing! if you go there get the T- Rex.
The room is big. The bed is comfortable. It looks long history. It was too noisy outside, maybe there is a anti-fire center nearby, for our sleep were broken by the noise every night. It was really terrible. And there was a door between two rooms each side with a lock. One night our neighbor was stranged by the door and tried to find things behind it. This made us uncomfortable.