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The back of the hotel faces the Embarcadero and view of the Oakland Bay Bridge that lights up at night. Staff was friendly and accommodating. Complimentary coffee and tea in the morning an d water always available in the lobby. Constant whirring noise all around the hotel didn't allow a good night sleep. One of the two elevators is under construction. Concierge must help with luggage since there are only stairs at both the front and back entrances.
The front desk staff provided excellent, friendly, personal service. The nightly happy hour was very generous and relaxing. We had spectacular bay views from our room on the eighth floor, after changing from a lower floor room with less attractive views. The location was very convenient. Overall, a wonderful stay. Continental breakfast room service was included with our room. We had a little bit of a glitch with our requested timing.
Friendly staff, fantastic location and I was so pleased with the park-and-stay price that we got. No pool, small room, no gym - although they will give you a discount at the YMCA next door.
The staff here made the San Francisco dream of an 80 year old birthday girl come true! A foreign friend had a dream to spend her 80th birthday in San Fran with the view of the Bay. The hotel staff took care of every detail including some bubbly, little cupcakes and a gorgeous hand written birthday card! Tears of joy were flowing when she got to the room and she hasn't stopped talking about it yet! Huge kudos to the hotel for making such a difference to the lives of visitors to our city!
Very friendly staff. The complimentary wine and beer hour was great! room was clean and comfortable. Would stay there again
Great location for going for a run along the waterfront in the morning. Nearby many good restaurants.
Location is great. Clean and interesting details. Small rooms. Interior windows are noisy from outdoor HVAC units, no breakfast, no hot water tea makers in rooms.
I loved the staff. They were so polite and accommodating. I stayed on the 4th floor and the room was above the YMCA. So at 6am there were loud banging noises like weights being dropped. Loud enough to keep waking me up until my alarm went off at 9am!
Don't miss the farmers market across the street on Saturdays. Room was a little small but nice
Our bay view king room had a view of the Bay Bridge in all its LED lighted glory, which was awesome. View of the ferries, and quick walk to the Marketplace, Saturday Market, and Exploratorium for the kids. Also walked quickly to the trolley stop and a playground. Perfect location. We paid extra for a bigger room (bay view king, plus bigger sq. footage) but it was still small. We needed to set up the pack and play for our baby, and once we did that, we couldn't easily walk in our room. Also, the only real option for parking is valet, which is an additional $54/night!
Friendly staff. Lobby. Free coffee in lobby Small rooms
Location, design and helpful staff I wish the corner round rooms were more affordable
beautiful room, relaxed atmosphere, great location, attentive staff. We would stay there again.
Everything! Location and comfort were perfect.
The hotel was very pleasant. The rooms are lovely and comfortable.
Very quiet. Luxurious interiors. Excellent location Our room looked out over the cooling system for the hotel
The service the beds the comfort the location were superior It would be good to have abilities to use a microwave and a small refrigerator for quick items
The staff was awesome, friendly and very helpful. The room was amazing, super comfortable. Not much view but all you had to do was walk out the front door and the bay was right there. We had an amazing time. none!
Location very good for the main route to both shops nad the wharf. Room was very small and had an internal view ie a wall
Great location, nicely decorated rooms, very nice staff. The valet-guy ran a block and a half to get me a cab! Free WiFi. I really enjoyed my stay there.
Location was perfect for walking along the Embarcadero. Nice restaurant associated with the hotel. Was compensated for having to change my room from a City View to an interior room with a bottle of wine, free parking for two nights, and free breakfast for two. Staff was great. Noise from our room sounded like carts rolling down a hallway above us. Not all night, but late at night and early in the morning. Not undoable, just annoying for about an hour each time.
Everything was great, staff, price, location, etc.. Everything was great!
Very clean, nice staff, great location
The staff was attentive to your needs. Our room was very tiny with the sync outside the bathroom. I guess you get what you pay for.
Good location, across from Embarcedero, near Ferry Building, nice restaurants close by. Staff very helpful. Recently renovated. Free Wifi. Room very small and claustrophobic because the window is totally obstructed from daylight on the outside.
location Bed too soft
close to areas we visted size of rm. ,the veiw,choice of t.v. channals, small elevator
The location was perfect for our 10 mile run Sunday morning. You have a great view of the bay bridge. The restaurant next to the lobby was really good.
I was impressed by the styling and attention to detail at the Griffon. This very old building felt quite modern, and my room reminded me so much of my stays in Europe. The multinational staff was very friendly without being forced. The HVAC needs serious attention. While the flow and temperature were fine,there was an annoying mustiness throughout the building. No doubt an effect of being so close to the bay, but a thorough cleaning is in order.