Very central possition for shops and main points of interest. I inquired about parking but nobody came back to me, parking was in fact available but would have been nice to have been told before hand.
Nice building, great & helpful staff. Good location not in the historical centre, but in the hot spot of weekend night life. The hotel is really ok. Main disadvantage is lack of free WiFi. Personally I don't like the pompous style of American chain hotels, but if someone does it is the right place. Some furniture and fittings in rooms and bathrooms could be replaced/renewed.
The staff are extremely attentive, well informed, and friendly. This used to be one of the classic hotels in Palermo. Unfortunately, "Hiltonisation" has forced all the interesting and ecentric aspects that made it great into standard Hilton off the peg lowest common denominator. No doubt that will make Americans comfortable.
other than sky light roof windows the room had no windows at all,
The overall general quality and standard of service. The only problem is the fact that there are renovations taking place at the moment and it was a bit noisy at times.
Room was tidy with a high ceiling. Staff were friendly enough and located near local restaurants. Room above the bar was a bit noisy at night as the windows were not sound proof. Staff were moderately helpful.
The location was great and the dining rooms/ breakfast were incredible. Parking is a problem. Especially with no direction before hand. They are on a busy street during business hours.
most of the hotel staff The hotel was under construction during our stay.
Breakfast was very good. Staff was friendly, multilingual and very helpful. Wished there had been rooms available which would accomodate a family.
only stayed one night, room was excellent.. finding your way to the room through a maze of corridors ans lifts is a bit difficult
Location, modern design of rooms and common areas Coffee served at breakfast, there was no safety deposit box in the room, although it was advertised, shower cabin was leacking
price, location, breakfast, internet would like free wifi throughout the hotel
Excellent, central, great value and very clean.
Close to city center Reception attention need to improve
location the room - too small and I have been pre-charged by booking.com
Location Internet Valet parking (extra charge) Breakfast Nothing really
I got a good promotion. My room was upgraded (two singles instead of one twin). The hotel is well located. I got a very good recommendation for a restaurant from the staff. The parking is not very convenient as there is no connection with the hotel. Also, I was not expecting I would have to pay for parking. This information should be available at the website. If the information was there, it should be made more visible.
Parking facility not so convenient----perhaps it's common with all big city.
Good location, quite clean. In general the hotel is good. only minor drawbacks: Wi-Fi is not free, and there is no alternative as the coverage of 3G in the hotel is rather poor (you can get it only near the window). I personally never care about breakfast, but this time it was included in the rate so I tried it, and it was not the best I could imagine - it is much better to go out for a coffee. Perhaps needs a little renovation?
location and breakfast there isn't parking space at the hotel,it is a wrong information hotels web site .Parking is nearby but not belong the hotel.the recepsionist didn't helpfull about parking.
It is a perfect hotel for a weekend trip. The breakfasts are famous, the heartbeat of the city is well felt in this hotel.
Historic building, historic furniture. They prepared a cot for our baby before we arrived. From our window on level 4 we could see the bay. Nice breakfast room. Very good food. Wi-Fi did not work on level 4. Still, the staff has always been kind and when I asked whether I could used it on level one, they cleared for me a table in the bar.
The staff did not seem to care about your stay, seemed very abrupt and astonished that we were asking for certain services. The location of the hotel was ok although on a busy road. WIFI in the hotel did not work at all, this was one of the reasons i chose a hotel for this facility. The pictures of the rooms on your website didn't exactly depict what i expected.
Bad speak english
Friendly staff, nice decor, good clean facilities in the room. Was not too clear which floor it was on when we first arrived, started climbing the stairs instead of taking the lift to fifth floor!!
The staff were very helpful.
The staff and all the help they offered. The limited parking.
Fantastic location in Palermo, friendly and very helpful staff - especially Salvo, the manager. The receptionist gave us a great restaurant recommendation too and advice for seeing the sights. The room had character and overall great value for money. We booked and paid for a parking space in advance, which was definitely great idea because you need nerves of steel to drive in Palermo. However, it should have been indicated to us that the entrance to the underground car park is accessed from one-way street behind the hotel. But once we arrived the hotel staff were brilliant with helping us park the car. The breakfast could have been more substantial.
The location was excellent and the staff very helpful.
I choose this hotel because it offered a shuttle service to the airport, which was excellent. The hotel was hard to find and the registration is on the 5th floor,
The staff were very helpful. They parked our car for us and also got us for us at the end of our stay.
The hotel staff were very helpful and spoke english. The decor and cleanliness of the room and bathroom was excellent and the breakfast was good.
We are a family of three, and about the only thing we liked was the central location. Dislikes: 1) The access elevator. The hotel is on the fourth and fifth floors and to reach it with a stroller/luggage/etc, it was a trying experience. The elevators are very slow (10-15 minute wait several times) and hold two people max. 2) Parking. The parking was on the backside of the hotel, but to reach it was very difficult and would have been impossible without a GPS (I tried). Also, it was in a very, very old, dimly lit, underground gagage--and cost 20 Euro. Not good. 3) The bed and the view. The beds were extremely uncomfortable (and I am in the military, used to sleeping in uncomfortable places), and our view was of an overflowing dumpster. All in all, not worth the money.
it has to be renovated, too old of a hotel. yes the room and the bathroom were very old.
Nice pool and good location. Good breakfast.
Excellent staff, good facilities,20 minutes to Palermo city centre, 30 minutes to airport,1minute to beach.Just love mondello. Decor a little stale in corridors, circulation areas, but room ok.
not much very tierd hotel in a very scuffy airier only a 2 or 3 star at best
Perfect location for staying in a seaside resort outside Palermo, just catch the bus in to the sights in the day and eat delicious seafood in Mondello at night
Restaurant was good (food) and service there was even better! Real professionals. No much sleep because of air condition didn't worked. When opened window, cock next garden started to sing/cry! noisy and uncomfortable night!
Nice swimming pool. Best hotel in Mondello. Close to beach mosquitoes, noise from disco
The location: only 50m from the sea in a lovely seaside resort. All rooms seem to have sea-view. Nice big garden. Outdoor swimmingpool (although closed when we were there). WI-FI in rooms would be nice. Breakfast a bit boring, but I suppose its more than the average Italian breakfast.
Our room was really large by European standards. Even the bathrooms were large. Very nice Nothing
Good location to tour the north west of the island. Large room with sea view, lovely gardens. Good breakfast choices and helpful staff.
Everything was perfect! A little far from town, but there is a free shuttle, so no problem.
Facilities, garden and very friendly staff. A hotel of charm and character. Rather erratic housekeeping and maintenance on international standards, but good for Sicily.
Really an excellent hotel, I would recommend this to anyone travelling to Palermo for holidays. We had a small problem upon arrival (we had booked a room with a balcony and we got a room without one), but overall it was a great experience.
facilities and food I got the worst room - def the worst view. room 216 leads to an internal wall. asked about moving, response was i paid for a cheap room...
The facilities of the hotel were very good the pool area and gardens were beautiful and very well maintained. The staff were all friendly and helpful. We had two excellent evening meals at the hotel's restaurant and the breakfasts were equally good with a very wide choice of dishes. Given the position and standard of this hotel I would have expected a shuttle service to the centre of Palermo.
Nice building. Location away from city in a boat repair dock; Room looked tired and worn, complete with a damp smell from carpets. Plumbing was questionable with inconsistent availability of hot water. Given the price for this hotel, it's not awful, but certainly not up to the standard.
The staff were so helpful. Recommended Restaurants that were wonderful but not expensive. The decor and location was beautiful, all your personal needs were thought of. They even turned down your bed at night. I have a bad back and asked for an additional quilt to soften the mattress. Two maids arrived with two additional quilts and insisted on making up the bed for me. The hotel restaurant was quite expensive and limited if you don't like fish.
The hotel, the room, the personnel are all excellent. The fitness room was not very well equipped, the taxis of the hotel tend to apply higher rates, the snack menu was very limited despite the fact that the hotel is rather far away from the city.
good location - impressive facilities air conditioning was deficient
Excellent Reciptionist. Everything was quite in order. He gave us a tip for a good restaurant nearby.
quiet environment, parking, spacious and clean room, good map of Palermo provided. pets not allowed
quiet location, car park, easy access to public bus system if travelling by car the hotel is very difficult to find, because one way roads mislead you from the directions given by the website
Convinent location for my trip. Hopefully I book the hotel via Booking.com because the "normal" price is far too expensive for the quality/confort. With Booking.com, the price is more in line with the quality and service. Do no expect too m much English discussions.
The ac îs great the staff very friendly food 50/50 No
Pure breakfast, far away from the downtown.
Hotel is situated quite near the city center and have a parking place. Hotel staff was friendly and helping. The room we stayed (for 4 persons) was large with cooking possibility. In general, everything is old and worn, most probably in original condition. Especially the mattresses would need to be changed.
Location in Palermo - not too far away from the main attractions. They have their own car park (which is very important in Palermo!). Shower was very small, breakfast very poor. This hotel doesn't have any balcony view - building all around in a near proximity.
Vernice view of the sea; road next to the hotel not too loud; friendly staff very far out of Palermo and public transport is not convenient; Taxi from the hotel to the city centre cost 15 Euros!
good value but see below food poor - we eat there first night but not again
Staff not helpful
The food wasn't so good. I don't recomand the restaurant.
Nice rooms, clean The location, We did not realize how far it is from the center.
Spacious triple room and nice little pool, both with views, good location for visiting both Palermo and the wonderful Monreale cathedral. If travelling by car easy to find but there's also a bus into Palermo right by the hotel if you want to avoid the traffic (just make sure to ask about location of the bus stop back -- Palermo is not exactly well organised in this way). Good breakfast, if you like fruit and sweet things to start the day. Some reception staff seem to resent your very presence and are only reluctantly helpful. Friendly breakfast waiter was the exception. Air conditioning seems a bit on the tired side, taking quite long to cool the rather stuffy room. Bathroom a little on the small side.
The staff were very pleasant and helpful. The rooms were comfortable and clean.The price of the room was reduced so it was a reasonable rate. The food was dreadful. Breakfast basic and not too bad but the evening meal was inedible. The hotel was difficult to find and not in a good position for visiting either Monreale or Palermo. A taxi into Palermo cost 30 euros.
finding a hotel from Palermo highway
Its location in that it was quiet and had panoramic views. Everything was spotless, the breakfast was varied with lots of choice and the staff were extremely helpful and pleasant. I was put off dining in the top floor restaurant because it was too hot and did not have small tables for two so it lacked atmosphere but the views from there were spectacular.
Nice Pool with nice view. Clean room and bathroom. Poor breakfast. Charged full night for late check-out.
We chose the hotel because it was fairly close to the cathedral at Monreale. We didn't think this was a 4 star hotel in comparison with the other hotels we stayed in during our holiday in Sicily. The bathroom needed some attention and the pool (much smaller than it looks in the photos on the website) is not in great shape.
Free parking, spacious room, good breakfast. Small outdoor pool, bad shower.
nice views over Palermo; parking; good breakfast perhaps too much noise when partying people (lots of partys in there)
Dinner inexpensive. Free internet.Nice room. There was a party at the hotel and the music was a bit annoying. If you asked for a capuccino (the only hotel in our stay in italy this happend)with the breakfast they charge you extra.
The outside sitting area is pleasant and there is adequate car parking. The meal in the hotel was good, on the occasion the restaurant was open. The hotel restaurant is only open one night a week, and it is a very strenuous long walk uphill to Monreale where alternative eating and leisure areas are available. Breakfast selection is poor,food items were not restocked. I had to ask for cutlery and food items on a number of occasions. Most staff were not welcoming and seemed to find it a chore when asked. There is a real shortcoming in the service provided. No information provided in the room or instructions for phone or other hotel services. Air conditioning is inadequate.
Really nice and clean hotel A bit far from the city centre
I expected that the desk staff could speak English, it being a Holiday Inn. Because of the lack of communication I missed getting to my car rental office in time. I had to take a $60 cab ride twice to the airport the following day to get a car and lost 1 of the only 2 days that I had on Sicily.
I liked it because it is near to the centre and easy to move around the city, oviously the price was excellent too.
Comfortable and quiet hotel. Close to main road through Palermo. Parking space available in front of hotel. Staff hardly speaks any English. Food in restaurant was nothing special.
size of the rooms, bathrooms, breakfast yes, internet connection is not free anywhere, including in the lobby, this is not normal for such a hotel
breakfast was ok , the woman that checked us in was ignorant. we had to pay for our parking off the side of the hotel. arrived here late and we got a mcdonalds beside the hotel. it was the dirtiest mcdonalds i was ever in. the woman that checked us in was ignorant. we had to pay for our parking off the side of the hotel. arrived here late and we got a mcdonalds beside the hotel. it was the dirtiest mcdonalds i was ever in. and as stated the rooms were dirty and old. i could not fit my lugage in the door of the lift.
Good clean hotel some english programmes were available on the television not near the centre of Palermo. Macdonalds right next door. poor selection at breakfast did not replace items once they had gone so if you went to breakfast towards the end there was not much food left. You need to go to breakfast as soon as it opens in the morning. Poor evening meal selection in the restaurant. Not cheap. Bed was not comfortable but then it depends what type of mattress suits you. Air conditioning did not seem to be working well.
Breakfast is good Service attitutide is not active.
Food very good and room outstanding No
You have a beautiful restaurant. With a good selection of quality food at modest prices.
We (family of 3 people) stayed in the hotel 6 nights in the beginning of Sept 2010. Park and the premises of the hotel are pretty nice. Personnel is English speaking. Good location: between city center and Mondello beach. Car parking place is good. Rooms and furniture are old. I the room we found 4 technical problems during 5 first minutes of accomodation. Breakfast is shame for Italy. The hotel area located within a block of tall usual buildings and view around is nightmare. Hotel complex is neighbouring or having some villa where during 3 evenings were held different parties crowded with guests and live music which sounded till 1:00 a.m.
Large room for 4 persons, children had their own part. Garden was gorgious in the morning Breakfast served in a blind room in the pavement. Such a pity given the garden.
Space in rooms, Free Parking was not available as advertised
Hotel's location is not the best, although the bus connection to the town is very good.
I liked the surounding, nice garden around.
very friendly people + good location the rooms were very old and not renovated - the furniture and bathroom could be refurbished
Food was okay. Staff were very helpful when our dates changed at both ends of our trip due to fog in London and Alitalia strike. Restaurant flooded when it rained. Rooms were outside, so got wet going into hotel and paths flooded. TV only Italian, no Sky as advertised except Italian films. Location was poor.
We enjoyed everything,the hotel,the staff is excellent.