Would you like to save as your currency permanently or for this visit only?
The hotel is really comfortable. The restaurant has very good quality food. All the hotel staff is very nice and friendly. The check-in was chaotic (due to a bad mood woman at the front desk). The check-out even worse (due to a lousy system that made a mess out of my bill). So take your time when checking-out.
the attention received to make me feel comfortable and the ammenities that at the hotel that kept occupied, such at the fitness center, pool an jacuzzi. For my purposes, the location was perfect.
Rooms are well equipped, modern and comfortable. The beds are a little bit too soft.
I love the Hotel itself, it's very modern, very clean, bell services, front desk and the bartenders were all very kind and did their best to accommodate me during my 9 night stay. Room service was absolutely horrific, but they did manage to give me two complimentary orders for their shortcoming. However, the good stops there. I ordered room service everyday at least once a day and something always seemed to go wrong. Everything was right on the ticket, but the cooks seemed to not care about the quality of the food they produced. For example, I would order pancakes one day, and they would come with a side of fruit. The next day, I ordered pancakes again and they didn't come with fruit and were cold. In another instance, I ordered breakfast and asked for a smoothie which includes strawberries. They ran out of strawberries so instead of telling me that and asking me if I'd like to order something else, they bring me a completely different smoothie the doesn't include strawberries. Their reasoning is that they didn't have strawberries and they took initiative by providing an alternative. That left me speechless. But the worst of all from room service was one night when I placed an order. 30 minutes later, I called about my order and they told me to give them 10 minutes. After another hour passed I got impatient and went downstairs to complain. When I came back, my food was finally in my room and their explanation for the long wait was that they never received an order in their system. Now, housekeeping... Never in my life had I dealt with such terrible housekeeping. Everyday, I would hang the housekeeping sign on the door and call the front desk requesting housekeeping as I left my room to explore the city. When I would come back to the Hotel, I would come back to a dirty room that was never cleaned. I had to change rooms twice due to coming to a dirty room in the middle of the night. Then when my room would get cleaned, the same dirty wet towels I had used the day prior, would be rolled up and put up in the bathroom instead of being replaced by clean towels. Same thing applied with the sheets. Beds were made but sheets weren't changed. I had to call them to change my sheets and towels a couple times. This is a very nice hotel, but their housekeeping and room service are the worst I have ever dealt with. I would come back to this hotel, but not until their housekeeping and room service improves.
The hotel is stunning! That we had to leave.
The architecture was incredible, the room was well-decorated and the location was excellent. No information whatsoever was provided (in the room or otherwise) regarding available hotel services, local points of interest or recommended restaurants.
The hotel itself could not be better and is located in the heart of one of the most beautiful colonial cities in latin america.
I love the design of each room, how clean and comfortable is. the piano music started a little too early. I would suggest the music would start at 1 pm instead of 10 am that it started while my stay. Also, the night of Friday they played until 10:30 pm which could be a bit late too.
The actual building is sublime old world and the location for visiting the museums and center of the city superb!!! Have been going there off and on for 12 years and the decor has wained ...the chandeliers are terribly dirty and it is a main architectural feature
When we arrived they hadn't our reservation because miss arise had canceled it without informing us. She is so rude. They send us to another hotel but at the end we had to change our plans and this wasn't what we were expecting
The house is amazing, full of history... loved it The bed. Why if you have such a building you have such a bed? Very cheap bed
The unique character of the hotel made my visit an occasion and all the staff were extremely friendly and helpful. Located in the middle of Queretaro the hotel is an excellent base from which to explore the town and enjoy the relaxed evening atmosphere.