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Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.
The room was beautifully remodeled with high ceilings and lots of space. Continental breakfast was filling and fresh. My first impression of the hotel was not great, however, the staff was friendly and the rooms were very clean. The rooms above us were a little noisy.
Location was convenient The staff was unfriendly, I did not feel welcome. The lighting in the room was terrible, air conditioning difficult to adjust, and carpet was dirty
Room is very clean and quiet. Love the Jacuzzi. Need more cable channels.
The staff was amazing at accommodating our requests. I got the exact room I had hoped for. Convenient mini fridge, microwave, and disposable plates, silverware and paper towels were stocked in the room. There was a TV and a wall mounted radio, although it would have been better if the radio had a USB connection so we could play clearer music through our phones. Never got a chance to use the spa tub feature, but it looked like it would have been nice. We were literally right next door to CVS Pharmacy for any last minute necessities. I was also excited that Whole Foods was a 5 minute walk away at most. We had an easy walk to the SAP Arena where we watched the concert with the convenience of leaving our vehicle in the parking lot provided by the hotel. That saved about $25 in itself, and saved us from the concert traffic afterward. We were pleasantly surprised by the hot, cooked breakfast they provided from 6:30 to 9:30 am. Bacon, eggs, fruits, pancakes and french toast, plus other items we were too full to try. Overall, I would highly recommend this hotel, especially if you are seeing a show at the SAP Arena. Update wall radio to allow USB hook up to smart phones. My fiance states the bed was comfortable, but to me it was just okay. You could hear people running around and cleaning going on during certain hours, but it didn't disturb my sleep. Overall, I had a very positive experience at this hotel.
The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.
Lighting in the room was poor, the shower temperature would constantly fluctuate between scolding hot and just barely warm. The hallways still smelled of fresh paint and carpet was a bit tattered. Location isn't bad and the staff and breakfast was great.
You can't beat the price and the location I also like their breakfast .
Everything, from cleanliness of our room to the friendly service.
Nice staff Being woke up at 3am due to excessive loud noise outside the hotel window
Great hotel, big tubs, free breakfast, close to light rail, very close to Whole Foods, and close to downtown.
room service was delicious and fast. Stay was very comfortable. Beautiful large bathroom. Great location.
The newly renovated rooms and baths are simple and elegant. The Hedley Club lounge serves good food & cocktails. Conveniently located in downtown San Jose, short walk to Convention center. The room lacked many standard amenities: 1) password protected, high speed Wi-Fi (Wi-Fi was free, slow and unsecured) 2) in room safe large enough to fit a laptop 3) stocked mini-bar (empty mini-fridge provided but there were no vending machines or in hotel shop to buy snacks & drinks) 4) in room guide/magazine with local/city info
We loved the late night pantry
The bathrooms were well furnished... Better than the actual rooms. The staff was very friendly. True price I paid was not worth the room. It was a very crampt room with ancient furniture. The rooms were a boring shade of beige and our window view was another building being constructed. It's layout seemed more that of a comfort inn with a price tag of 90 dollars a night rather than 150. It's not worth the price, if you have a car go to a comfort inn and save some money cause got the same experience.