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Friendly and helpful staff. Good location.
My main criteria were hotel location and free wifi. Room facilities were also good. Nice outlook. Furnishings (curtains, art work..) perhaps a little outdated. Would have appreciated clearer information about room service
Excellent small hotel,plenty os cafe/restaurants in easy walking distance. Easy to find just follow the signs for the Templar castle and there it is No
Service was good, location perfect and the parking was good. Front desk staff were very helpful in giving restaurant recommendations for dinner. Furnishings in the room were basic but in line with the price.
Location - castle of Tamplier very near (3 min) and this hotel just on Camino Santiago.
El Castillo was located next to the Templar castle and near the Camino. It is located near the older part of Ponfarrada. Room was on the busy street side and noisy at night.
The location was ideal for exploring Ponferrada, and for escaping to the nearby countryside. The room was clean and comfortable with excellent soundproofing to the outside and a nice bathroom. Wifi worked fine. Lack of a minibar in the room. Breakfast was optional, but the hotel cafe didn't look very enticing.
easy underground parking at no cost Unfriendly and unhelpful staff, very noisy rooms due to total lack of soundproofing, very basic breakfast
Good location, close to the castle. Reasonably priced meals available.
Immediately on our arrival the reception staff made us feel very welcome and invited us to take from the free coffee/bar in the lounge. Minimalist design, with every facility. Very easy to find as it is well signposted in the town. Within 5 mins of the old town. Breakfast excellent. View from room good. Better than the AC in Gijon. Would definitely stay in AC again. Nothing.
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Pleasant staff, good location within the city and availability of supervised parking. No
Clean rooms, friendly staff, easy to find, delicious breakfast
I liked the cleanliness. The staff were very helpful; Did not like the noisy location, or the fact that the room was too hot and there was no cooling; Did not like the noisy location, or the fact that the room was too hot and there was no cooling; the room was quite small; I would not call it superior
Excellent staff (Language skills, efficiency, courtesy). Prime location for town exploration on foot. Well-furnished, modern and comfortable room, with balcony overlooking town hall square, v. pretty view (but also rather noisy some evenings!). Car parking in paying underground parking was very convenient, (forget about finding free outdoor parking!). WiFi worked. Breakfast choice OK, but breakfast room not so OK (cigarette butts still there from previous evening's restaurant activity!).
The location was great. The room was unique and comfortable. The AC was adequate. The staff friendly and the breakfast regional and delicious.
Excellent staff, good facilities for peregrinos doing the camino
Very comfortable room in a good location. Hotel Madrid has a good reputation. Very nice breakfast buffet too!
Everything was fine. Thé staff was very Nice and we slept very good. Would have like fresh croissants for breakfast!
The staff (=owners) was more than friendly. It was great to be welcomed with one's name! The room was spacious and the bathroom well-equiped. The restaurant provided delicious local products.
This is a small Hotel, recently built. The rooms are modern and well equipped with an excellent bathroom. We stayed in a junior suite with a small balcony overlooking the village. Everything is spotlessly clean and the service was excellent. Being a small Hotel it was like staying with the family. Miguel, the owner, had enough English to get by with and took great pains in translating the evening menu - a choice of three items for each of the three courses. He then went off and cooked a delicious meal of local cuisine and ingredients. Not bad for 12 euro - including wine and coffee!
Convenient as 5 mins walk fron the bus station . 15 mins from the old city and castle, looking out on to factories. Breakfast included in price wasn't up to much. All the locals were eating croissants and coffee in the bar
Hotel staff. She helped us to find glasses which my boy forgot in restaurent in the city. The marriage ceremony until 2AM was too noisy.
Good for sightseeing of Pontferrada for max. 1-2 days. Breakfast room rather small and crowded
The friendly staff, the location. Good value for money (special offer found on the internet).
location excellent room bit small, 1 member of staff on reception not very helpful or interested
Good reception, room clean and quiet.
Very central location in Ponferrada old town. Room was quite small for a family with 1 child, but fine for a one-night stop-over.
The hotel is in the middle of the old town within 5 minutes walk of the castle, the main square and a couple of museums. For those who do not mind a stretch of the legs, it was an easy walk to the modern city centre with bus and rail connections. The hotel is also next to the clock tower which sounds loudly every quarter of an hour and even more loudly on the hour until 1am. This makes having a siesta impossible even with the windows closed. This was not the hotel's fault but if you want to have a nice relax, as I did, you might consider this.
Comfortable room and quiet location No staff at the premises.
position,cleanliness, facilities, because there were two hostals with the same name about one hundred metres apart caused some confusion on booking in
Very clean and comfortable A little quiet
The indicated address is wrong - we had to drive around for an hour in order to find it.
Very very nice room. Nothing, despite the fact that the hotel is in the road
The hostel is located on the highway not far from Ponferrada. Staff was nice. Bathroom and bedsheets were clean. Very good place for the price paid.
Large, comfortable room with air conditioning. Good lighting for reading or studying a map in the evening. Reasonable meal available on site. Having to go up and down autopista to get to and from the hostal. Difficulty in finding out information about locality - nothing available on site.
Typical motorway-type motel at service area. Despite proximity of road there was no intrusive traffic noise. A reasonable meal could be obtained on-site. Ideal as place to stay to break journey. No
The "hotel" is really more of a truck stop than anything else, good if you are just stopping for a night after a long day of driving, but nothing else. There isn't really a front desk, only the bartender in the cafeteria. As the hotel is far from Ponferrada, I needed to get a cab into the city, which they were unwilling to call for me. There was no clock in the room, and it did not feel safe or secure at all.