Restaurant was under staffed, slow and inattentive. Several guests left their tables without receiving a check after waiting for long periods of time. Food was average.
we liked the location, close to shops and restaurants, overall a good experience. Very clean and comfortable.
The hotel is new, immaculate in all respects with no detail overlooked. The staff are all cordial and professional. I especially would like to recognize Daniela, Alexia and Luis at the front, Phillipe in the dining room and especially Marvin who drove us on the two occasions we stayed there, the first for 3 nights, the second being the last prior to catching an early morning flight. Thanks also to those who are so often overlooked in cleaning the rooms who made us feel like we were the first to use them. not being able to stay longer.
Excellent, super helpful staff comfortable beds great location room service food was awful (completely raw burger, as if if was just shaped and put onto the bun, not cooked at all, when asked for medium) Fish fingers super dry, no flavor breakfast buffet pancakes put me in the bathroom for a while
We stay here about once every three months and it's always great. Staff is super friendly and helpful. Great location. Clean. Breakfast used to be so good, but it seems that they've cut the breakfast budget and it's really lacking now. Even the cheaper yogurt brand they've switched to tastes awful.
Great place to stay! The continental breakfast was good, loved the fact they had a 24 hour gym and nice pool. Quick taxi service. Not much scenery.
great staff, good breakfast room was not as clean as usual (we stay here often)
The owners were so friendly and helpful - we felt safe and comfortable here. It became our home away from home.
The owner/manager was really friendly and helpful. This was better than expected for the price. Our only complaint was some spiders/webs under the bed, but that's an easy fix.
The 'manager,' son of the owner, was superb! He was easily reached by phone, spoke excellent English, arranged for a rental car and a cab to get back to the airport, gave us directions and advice. We 'adopted' him! The driveway up to the B and B...slightly steep which is quite common in the mountainous areas of Costa Rica.
Close to airport. Great front desk staff.
The price for one night was amazing, and the location to the airport was really convenient. If I had a layover in San Jose - Alajuela I would definitely stay there again. Continental Breakfast was not included with the deal I got on Kayak.
Great time at the hotel. Modern, clean, easy to access from the airport. No complaints at all
Location near the airport is its main advantage. Inside is peaceful, clean, modern, and comfortable. Front desk staff gave some great advice including that we return our rental car the night before our early-morning flight, and that the rental car shuttle would bring us back to the hotel. This was the best idea and greatly simplified our morning of departure. The hotel shuttle to the airport was quick and efficient. The pool is tiny, and tucked away in a back corner. The cafe/restaurant in the lobby is modern and inviting with a great looking menu, however, our waitress was the slowest on the planet. Every step took about 5 times longer than it should have. Even when we finally caught her eye (the place was 90 percent empty at the time), and indicated that we wanted the bill, she took another 10 minutes to finish sorting cutlery before coming over and putting us out of our misery. The food was good, but the service was terrible.
Close to airport, affordable, queen-sized beds, big enoigh for 4 adults Some of the staff wasn't the friendliest, but no one was rude. They were all informative. No complaints!
Location, close to the airport and has restaurants available for those arriving in the evening
Very close to the airport and a free shuttle every 1/2 hour. A good first or last night stay. 6-7 restaurants right across the parking lot.
El hotel es.bonito El servicio es pesimo
Everything about the hotel was just perfect. It was right down the street from airport and the shuttle takes you there every 30 minutes. I had family staying on another floor and the elevator only allows you to go to your floor. Good security but too good I guess
Close proximity to the airport , Very friendly staff
the people were very nice and helpful a pleasure to deal with the room was basic beds bathroom overhead fan/light no safe it was the jets passing over or taking off that woke me twice.
The accommodations were decent, I arrived at 2am and there was somebody there to check me in and show me the room around, very friendly. The place was fine and cheap (I stayed at the JW Marriot as well for nearly double the price but it was nice!) I only stayed the night and then left at 7am where the office guy cooked a DELICIOUS breakfast and the coffee was AMAZING. The breakfast was a nice plus! I didn't really check out the amenities because I literally stayed for only like 6 hours. Called a taxi for me which arrived promptly The room was nice but there was no AC (I think) but the fan worked very well. I didn't feel like it was super clean and the bathroom was small! The shower was fine but the pressure was very low, NO shampoo or conditioner or lotion or anything but they did have bar soap, so that's something... It was a small room, and online the price was the same for a single or double bed but at the hotel it was $8 cheaper for a single bed, which I would have booked if I knew in advance. They ask to pay in cash, dollars or colones, which is better because I avoided my credit card fee.
Hotel Villa Dolce is in a convenient location. Rooms were clean and had everything I needed. Staff are all friendly and extremely helpful. The same can be said about the owner and his wife who live on the property. I loved my stay here and would recommend it. I definitely will be back!! Pura Vida Nothing
The swimming pool and lounge area. coffee in the lobby along with apples jets flying overhead - unavoidable result of being convenient to the airport
Wonderful place to stay! Staff was helpful, friendly and professional. Hotel was very clean, and the room met all of our expectations. Shuttle service to the airport was fantastic. The driver was friendly and helpful with our bags and such. Great place to stay!
The hotel was convenient to the airport, with great staff and a good breakfast. The room was neat and tidy. However, the shower needed an update and shower head didn't work properly,
Friendly staff, clean, convenient for transition in or out of country. Five minutes from airport. Pay departure tax at Greyline. Across from casino. Little tough to get to if driving self. Exit off highway is odd. Exit left, then turn left and immediate right into holiday inn and continue to Hampton.
Breakfast was good, the free airport shuttle was the kicker. A/C was a luxury, but too much of a good thing. Ended up in pants and a jacket during breakfast.
The location is excellent for those arriving or departing San Jose airport. I had rented a car from one of the rental car companies across the parking lot so it was very convenient to drop off the car and walk over to the hotel. I had hoped to pay my departure tax but didn't realize that it was only available until 4:00PM. One person at the desk told me he could do it later, but when I checked again at around 6:00PM I was told the system wouldn't allow it. There aren't a lot of options for food nearby.
Room was comfortable, little convenience mart was great, and free shuttle service to the airport was very helpful. Staff member checking me out in the morning was extremely rude, and did not treat me like a guest. She then proceeded to treat the male guest behind me with actual etiquette ~ not sure why it's that difficult to remain consistently polite.
It was clean and comfortable. Convenient to the airport with shuttle. Nearby restaurants, too.
I liked the shuttle and the breakfast in the morning was pretty good. Room was comfortable and clean and front desk was helpful. Close to a casino and that was fun to do. We just stayed here to catch our early morning flight back to LA.
Top notch staff in the hotel and restaurant. The art is simply beautiful and the facilities are brand new and luxurious. I think they are setting the pace for luxury in the San Jose area. If you don't drive, which is absolutely frightening in San Jose, you will be limited on things to do around the hotel. But if it's for a couple nights or a meeting this place is very nice!
Amazing service, greeted us with fruit juice and snacks. Front desk was so helpful and kind. Will definitely stay here again.
Decor and art work is very upscale, great price, exceptional clean and modern. The bathroom has glassware not paper or plastic cups, blow dryer and nice towels. The coffee for a hotel was phenomenal. The bed was extremely comfortable. Was very quiet, and TV had great chanel options for English speaking and sports. The breakfast was outstanding. No transferse available. I needed a transfer. No microwave or bath robe. But didn't need it anyway.
The staff was very helpful and always available The uppper screens were filthy, hole in the wood was plugged with a piece of paper.
The staff were very helpful. Dank little rooms, terrible smell of something like diesel and septic that would come pervade the room from time to time.
Wonderful hospitality from staff. They go far above and beyond to make sure everyone is happy and comfortable.
The owner and staff was super! They gave us directions to help us find our way around. The room was simple but nice. The casada dinner we had was very good. Breakfast was good too. Te grounds and pool looked awesome. It was difficult to find for us with no directions, but it wasn't the owners fault.
Service was very accomodating. Wonderful people.
Friendly staff. Window in room opened out to a hallway and not street.
Easy to drive to and free parking. Can walk to restaurants and shops. Great staff. Good breakfast. Refrigerator & safe in room. Very nice. Large rooms. Queen bed. Room next to a public space & below another room. Noisy at times. Early riser above us walked with heavy feet. No water pressure, unless you like cold showers.
Its a nice hotel wth a wonderful view of the central valley of the city.If you wanna escape from the noise of the city ,this the place to stay.We had a nice stay with helpful staff. I enjoyed a lot in birds watching,the sunsets.I just wanted to let you what a amazing vacation cur family had.La catalina was a great place to stay.Ill love it....
We were given a cabana with a fantastic view for the price of a regular room. The service was wonderful and always with a smile. Admittedly, the buildings are a bit older than when the pics on their web site were taken, but they are in good condition. The only exception would be the gym facilities, which were in poor shape but we weren't there to workout anyway.
Heredia, Costa Rica the Catalina Hotel is a great place to visit, I was there last August and I came with my family and we spend a great time the kids were very entertaining with all the activities available at the place, we enjoy so much the visit to the Poas volcano that is very close from the hotel, also we spend most of the time in the hotel due to there were activities to do at the hotel as well, we play tennis, table tennis and for the smaller kids theres a playground and swimming pool, I think that is very good for the bird watching lovers, we waked up very early to walk around the gardens and there were many species of birds feeding themselves of the blooming plants, we stayed one week and it was great we eat very good, in the nights you can enjoy the heated swimming pool or just take a cocktail next to the fireplace we really appreciated to the whole Catalinas staff for their attention, they were outstanding.
The complete Hotel is very poorly maintained , for example we paid extra for a room with a Jacuzzi, the Jacuzzi was not functional due to the tub not being able to hold water, many of the fixtures in the bathroom literally fell off the wall, the shower was inoperable, only the hand shower worked, all window blinds were broken falling off the wall, upon arrival the bottles of beer, coolers, etc. in the mini bar fridge were all frozen cracked as a result and leaking into the fridge. The staff replaced the fridge and new bottles for the mini bar however they turned the fridge to the max cold setting and if not for our intervention the same scenerio as above would have occured. The mattress cover sheet had a blood stain on it. On our second night the toilets in the Hotel were plugged, the wifi was intermittent. The Hotel decription warns that the one pool is clothing optional but what it fails to tell you is that a number of people will be walking from the pool through the hotel grounds in the nude. If I wanted that I would have booked into a nudist camp. On top of all that the clothing optional pool is the one directly beside the Hotel instead of being the one secluded away from the Hotel. I could go on but I am sure that everyone will get the jist of this review. The only positive comments that I can make regarding this Hotel is that the food and staff were excellent!! Also this Hotel is a number of miles from San Jose so if you use a Taxi or a driver then expect to pay aprox. 60 USD for the round trip.
La Catalina is a hidden gem that allows you to get rid of any stress. The 6 acres of rolling grounds with 2 pools and hot tub give you a place to find what ever you are looking for. There are coffee plantations and plantation groves in the area. The staff are great, and the meals were good. This is a place I would go again.
Felt very welcome and at home. Extremely clean and very friendly staff. Fantastic views of San Jose. Out of the hustle of bustle of the big city but close enough to be anywhere quickly. Great place to unwind and relax. Would go there again and again.
We are a couple who were first time guests at La Catalina Hotel. The hotel is set on 5 acres of gardens with scattered buildings housing 3-6 apartments each. Some rooms are newly remodeled, but we found the older rooms had more charm. The main building has a cafe and bar with a long porch overlooking the lights of San Jose in the valley below. We sat on the porch at night drinking frozen marguaritas and enjoying the view. In the morning we strolled the grounds before taking a day trip. The hotel has the feel of a 5-star resort that hasn't quite been maintained to 5-star standards. We rented a car and had difficulty finding the hotel from the airport until we realized we could enter the hotel name into our iPhone map app and it took us right there. The car rental company was out of GPS devices. Without a GPS map device we would have been lost during our trip. Hotel staff was outstanding--very friendly and accommodating. We love this hotel. It has tons of character.
La Catalina Hotel and Suites Costa Rica is situated in the mountain area, on 6 acres of lush, green, tropical land, with coffee and banana plantations on either side. There are many outbuildings for your privacy and seclusion, two pools, a hot tub, tennis court, spa and much more. From the veranda of the stately main building you look out over the San Jose Valley with miles of lush green vegetation and breathtaking vista. Inside you will find ornately hand carved pillars, book cases and handrails all done by local artisans of the time. This would be a great setting for weddings, private parties, or corporate retreats. La Catalina Hotel and Suites offers lots of activities too, canopy tours, horse back riding, ATV’s, zip lining, and so much more. The food was great; the party we attended was fun, and the people so warm and friendly. Both management and staff of La Catalina Hotel and Suites deserve acknowledgement and thanks for the courteous, helpful and warm reception we received from them. We can’t wait to go back to Costa Rica; and stay at La Catalina Hotel and Suites.We have already talked to friends about joining us on our next trip. Woo-hoo let the fun begin!
what a find! 20 minute cab ride from the airport(which they arranged for us, $* us. for three). An hour after getting off the plane ,we were through immigration, in a haven above San Jose on wonderfully landscaped,quiet and friendly oasis. Just what we needed after the getting ready to travel, 3am wake-up time for departure,hustle of the airports and flights...we were able to spend the afternoon and evening relaxing, soaking in the warmth, hanging out by the pool, having a nice dinner and being ready to take off well rested the next morning for our adventures! Our 'room' was a two story apartment, king bed on the upper floor with bath and balcony, lower level was a living area (sleep sofa) and a mini kitchen. both levels with fabulous views of San Jose/central valley,the view was most impressive at night. Very clean and very comfortable. The front desk staff was wonderful, bilingual ( unfortunately I am not), they spent lots of time on the phone helping me coordinate some of the arrangements I had made for our trip. Can I say anything else about how wonderful this place was? I thought of one thing, even if you want to explore San Jose as part of your vacation, stay here, come home to this at night, makes the city that much more interesting. I love costa rica.
This hotel is perfect, nice rooms, amazing views, great food, Friendly staff, close to many tours, we went to the Poas Volcano and La Paz waterfalls and front desk help us booking our tours and also the car rental. i will be back for sure.
My husband and I stayed at the Hotel La Catalina for the first few days of our honeymoon, left and went to a couple of other cities, and then came back for our last night in Costa Rica. Upon arrival at the La Catalina, we were greeted with smiling faces, kind words, and open arms. We were immediately taken to our top floor room with an incredible view of the whole city. Entering the room, an overwhelming sense of calm came over the both of us. The warmth of the ambiance was undeniable. The following day, the staff arranged for a driver and we took a private tour of the city, being sure to stop at the open markets, old train station, and of course a casino! The driver knew so much about the Costa Rican culture and was eager to answer any questions we had. He dropped us off at the Hotel in time for us to experience the cuisine the hotel has to offer. The beef carpaccio quickly became our ?usual? appetizer and the service in the Restaurant was as impeccable as the food tasted. After moving on to two other seemingly comparable hotels within Costa Rica, my husband and I quickly found ourselves discussing the little details other establishments failed to recognize that the Hotel La Catalina had nailed. We absolutely fell in love with the staff at the Catalina and the accommodations. We felt like we were in our own secret hideaway and it was the perfect place to start, and then end, our honeymoon.
Quiet and comfortable Room was not the one we reserved. We reserved a King Bed and ended up in a room with 2 Queens
Great staff, room was great. Good location to venture out from. Wouldn't plan on pool time, small and in courtyard. Rooms in hotel part a little noisy in the a.m.