Hotel Villa Mercedes

Diagonal Hermanos Paniagua 32, 29240 San Cristóbal de las Casas, CP, Mexico
+52 967 678 6200


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Overall guest ratings

8.5/10 Excellent
Based on 110 reviews

Review highlights

  • 10.0
  • 9.4
  • 9.0
  • 5.9

Good to know

  • Spacious rooms
  • Stylish Hotel
  • Professional service


    Show all


    When you stay at Hotel Villa Mercedes in San Cristobal de las Casas, you'll be in the historical district and convenient to Huitepec Ecological Reserve and Amber Museum. This family-friendly hotel is within close proximity of Church of San Cristobal and Regional Costume Museum.


    Make yourself at home in one of the 67 air-conditioned rooms featuring plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and complimentary bottled water.


    Treat yourself with massages and facials. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle.


    Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available daily for a fee.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and a meeting room. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free self parking is available onsite.

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    • Internet
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Express check out
    • 24 hour front desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Childrens programs
    • Cribs available
    • Laundry facilities
    • Bar/Lounge
    • Air-conditioned
    • Airport shuttle (surcharge)
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Free parking
    • Wedding services
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    Guest reviews

    Overall Rating

    8.5 Excellent
    Based on 110 reviews
    • 10.0 "Perfectly clean."
    • 9.4 "Awesome vibe."
    • 9.0 "Food is to die for."
    • 8.8 "Good value."
    • 8.7 "Great service."
    • 5.9 "Rooms are ok."
    • 2.9 "Disappointing internet connection."
    View all review categories

    Overall Rating

    8.5 Excellent
    Based on 62 reviews
    • 8.6 "Great service."
    • 5.9 "Average comfort."
    • 5.8 "Rooms are ok."
    • 3.3 "Internet is poor."
      3.3 "67% said the wifi quality was bad."

    Overall Rating

    7.9 Good
    Based on 47 reviews
    • 8.2 "Great service."
    • 5.7 "Rooms are ok."
    Good to know
    "Spacious rooms"
    "Stylish Hotel"
    "Professional service"
    data provided by TrustYou

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