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How clean the room was and comfortable Clean
Staff always friendly at Reception and in Restaurant interested in why and where you are going. Always a lovely welcome.
Efficient, spacious, good value for money. Unfortunately our invoice was incorrect and we are having trouble sorting it out. Not easy as the hotel does not have a direct line.
Excellent overall, reception staff very accommidating Not really bad a bad point but a bit tight on the tea making facilities, only enough for 2 cups but got more when asked at reception
Staff friendliness and helpfulness. Food was really excellent and service first class Difficulty of access in the dark to the entry to Car Park
Excellent reception, very helpful and friendly. Nice rooms with all you need, clean and big. Traffic noise.
We were attending our daughters commissioning at RMAS. Location was perfect. Great hotel, very clean and good food in restaurant.
good & sober
We had a very good breakfast, my husband especially liked the choice of teas & very hot water for the teapots.
Very clean, comfortable and the staff very helpful and friendly.
location location location for my HQ office
What a fantastic hotel. Service was brilliant. Check in available at 10.30am. Taxi booked prior to arrival and easy check - out. The breakfast was tasty and plentiful. The nightclub was very lively and busy. Room was spacious and comfortable. L'occitane toiletries too! Overall a pleasant stay.
very little shower intermittent, like something from the 1950s. Smelly room. Poor waiting time to be served in restaurant...Shocking stay
Terrible traffic noise which made it hard to go to sleep and woke me up around 6am
As I have worked for hilton I have stayed in many around the country and I would have to say bracknell is 1 of the best. Very modern, loveley rooms and the staff were superb
The roomwas nice,and the bed comfey my booking was on under my guests name,and the receptionist wanted to send me to wokingham........i found the experience embbarrising
The reception area is attractive, it's a pity the rooms do not reflect this. The room was very shabby especially the bathroom and in comparison to a Premier Inn which is much cheaper the rooms are cramped. The breakfast area on Sunday morning was manic and not an enjoyable experience with what seemed like hundreds of pre school children. It would be nice if you had a separate family area so couples can enjoy a quiter and more peaceful experience. I was not impressed with the charity donation of £1 being taken automatically without reference and the cost of two very expensive hot chocolates! £4.30 each, most hotels have this as standard in the room.
Good room, breakfast was excellent Slightly noisy at night
A very good Hotel,and the staff were excellent. Nothing important,only a cracked sink in the shower room,but you expect one or two faults.
That is was close to where i was working Very poor value for money the hotel is very tired and rubish food!
well organised get ride of the smoking bedrooms... how you can still have them I dont know by law....
The breakfast was excellent - the room was good The bed was very uncomfortable
Always a pleasure to visit Pennyhill. Beautiful bathroom & bedroom. no sewing kit in room. Overpriced food that was very oily.They did charge for the portion that was returned.
It has a calmness seldom found in hotels today
The staff were excellent - we were attending a wedding and that was perfect. No air conditioning - bath plug did not fit plughole, shower very difficult to use room extremely dated - got the impression that we were allocated one of the poorest quality rooms.
Fabulous Spa - possibly the best I have ever visited.
Meal in the brasserie was excellent The noise from the room above ours was intollerable. We could here them walking up and down the room and flushing their toilet. We were kept awake until 3am
The traditional room was still of a good size and even though most rooms were booked the spa was not crowded at all...most relaxing and able to truly chill out with partner. The price of treatments and food in the brasserie is quite expensive, be prepared to splash out in this luxury hotel!
We really enjoyed the relaxed feel of the hotel. The service in the restaurant was average as were the accompaniments to the meal.
food excellant bedroom first class comfort, could not fault any of the staff all most helpful.
spa area & availability of treatments hotel staff were in the main unfriendly particularly at the reception desk. I am glad i didnt not pay full price.
Excellent Hotel Brasserie service was a bit lacking as we had to ask 3 times for our wine and it arrive after our starter.
The foyer and sky bar is lovely Reception staff were not friendly and considering the hotel didn't seem busy I was disappointed that I was given a small first floor room with a road view. Puzzled as to why the entrance is so far from the car park when there is another entrance much closer that is closed. I live locally to this hotel and frequent the sky bar often which I will continue to do and I definitely recommend a visit.. .. to the bar only!
Nothing was too much trouble an enjoyable stay. Its expensive
Excellent hotel, a hidden gem...
Just everything. Staff are extrememly friendly with everything you need at the hotel.
The hotel is extremely stylish and plush. We stayed in a standard room, but it was plenty big enough and beautifully furnished. The restaurant food was excellent, and the staff were obliging when we asked for a dish that did not appear on that day's menu. I think the bathroom lighting could have been a bit better.
The Aviator hotel is inspiring! Their attention to detail is a breath of fresh air. The cudstomer service is proffesional and personal!
Excellent. Fantastic design, in particular the lobby area which is stunning. No swimming pool or Sp
Room excellent very comfortable, generally all necessary facilities were available ie access to the internet was very uesful, the staff were helpful and friendly nothing too was much trouble. I thought that the breakfast charge was excessive and not necessary taking into concideration the cost of the room.
Any issues was resolved straight away I had to request dressing gowns and table goods which was in the package
Location, comfort, amenities Toilet did not work efficiently - but quickly rectified.
The surroundings were beautiful and very peaceful. An observation - the shower over the bath was functional but a bit dated and not in keeping with the other marvellous room facilities. I also felt that there could have been more information about amenities - laundry service (if any), surrounding churches, doctors, pharmacies.
The surrounding were nice, the facilities were good too. I was very upset by the fact that when I turned up to the hotel I was highly embarrassed when they told me they never had a reservation for me even when I gave them a reference number and they contacted you, I had to pay for another room. This was infront of a friend of mine and was highly embarrasing for me. The pillor on the bed had some sort of stain on it as though it had been used previously
We specifically asked for a non smoking room but there was evidence of smoking smells in the rooms, probably in the furnishings and this was very unpleasant.
I only stayed overnight on business, so used only a few of the hotel facilities. The leisure facility looked good
flexibility and helpfulness of staff
Good clean premises. Efficient and courteous service. Recommended.
grounds were beautiful staff hardly spoke english, air cond not cool enough.
Nice Hotel friendly staff
the helpfull staff,the room being clean always looks nice. But best was peace & quiet Cannot think of anything
It was a lovely hotel, breakfast was good and fresh, restuarant was lovely
comfortable room, good food in the bar, convenient stop over for our trip up the motorway from Somerset
The staff were very friendly and helpful, the room was clean and tidy Nothing
Location for where we needed to be The food was very poor standard and we felt the room and hotel needed some upgrading
We had a lovely stay at the Ely Hotel. The staff were very nice.The room was very clean with lots of coffee, tea etc.Breakfast was very nice. There was a lot of choice on offer.We will stay at the Ely Hotel again. The restaurant is very good. Bed a bit lumpy.
The accommodation was superb and the staff very friendly and helpful
Location. No better, and in some respects less good, than a Travelodge at more money. Characterless room, small bathroom with a horrible shower curtain - the type that tends to gravitate towards you when showering. Breakfast was a bit hit and miss, made worse because I did not receive my early morning call making me 40 mins behind schedule.
Staff were able to provide a room despite having no record of my booking on their computer. Have to walk outside in the cold around the building to the front from the accommodation for breakfast past the scruffy back doors to the kitchen.
The location was just what we needed to visit family, it was comfortable and clean Restaurant staff were very lax at keeping the buffet topped up and the Sunday carvery was the same, no vegetables for the carvery but plenty for the normal menu. Very poor.
The service and food in the restaurant were both excellent. The vegetarian options for the cooked breakfast were very poor (basically the full English but without the sausage, bacon etc.)
it was pretty good value for money if you need to be in the Fleet area
Nice quiet room, all the normal facilities. Good breakfast Cleaners were quite noisy in the morning, and knocked on door to see if they could clean the room instead of waiting until we had checked out.
It had a pleasant outlook onto a lawn area. It was easily accessible on the ground floor yet sufficiently secluded to be reasonably quiet. On arrival the room was oppressively hot and it proved difficult to moderate this except by the expedient of turning the radiator off altogether. There was a persistent ticking sound, possibly associated with the heating system, that was disturbing. Provision of net curtains for daytime privacy would have been appreciated.
There was a desert spoon holding the shower head together in room 10
I have criticised the Lysmoyne previously. On this occasion they were excellent in the way they looked after my mother during this stay, No
staff very helpful when deficiencies pointed out. Cold shower due to limited capacity of boiler during upgrade,
Friendly staff good food Very public areas
Staff were friendly but lacked expertise and experience, okay for 1 or 2 night stop over but not really family friendly, not a lot to do at the hotel, had too get out and about to find fun and adventure for the children. We stayed a week and spent most of our time away from the hotel, probably wouldn't stay there again.
convenient location for our needs. very enjoyable breakfast.lovely setting.Shame we could not stay longer none
almost everything bar staff slow in seving
This hotel was excellent in every way; it always is. None
The staff were very freindly with us and our daughter. Food was excellent
Only stayed one night and arrived late so didn't get to experience all the hotel had to offer. It is set in a nice location with nice grounds and nice traditional style building, the room was clean and had all standard facilities and had everything I needed. I didn't actually get a chance to use it, but the spa facilties and treatments looked good. Was slightly disappointed with the service at breakfast. Food was fine but the service was a bit slow as I had to ask several times for my coffee and only received it towards the end of the breakfast. This was not a major issue and may have just been due to it being a busy time
Pleasant garden and chairs. Convenient location. Confusion regarding our room no.when checking in. A long wait to be seated for breakfast. No self service breakfast first 2 days and very small portions of scrambled eggs and toast. One butter for a table of 4 people!!
The quietness and privacy. The building and location were also great.
Spa was lovely & the staff very helpful I have stayed before and had this same problem. The breakfast staff both times were unhelpful & quite surly, we had to wait about 20-30mins to order our coffee & breakfast & that was only after i kept asking the staff. There was a few if us & we seemed to be ignored. The last time we stayed the same thing happened & it spoilt the weekend as it is the last memory before you check out
Room was excellent, staff were friendly.
Prompt room service and breakfast allowing for an early departure. Professional but friendly staff. Immaculate room. No
Breakfast was nice and plentiful Gym is more than ample Staff were helpful when i asked for local knowledge Location was picturesque and convenient Had to go from room to Bar during room service as i was not able to put the cost on the room and my details had not been taken nor requested on check in. Radiator noise kept me awake even when i switched off the heating, the flowing water through the system was a continual irritant.
We had booked this hotel as a surprise weekend for a friends birthday. The accommodation & facilities were lovely and the staff all very polite and helpful. We chose the hotel for its proximity to Ascot, for our day at the races and the staff arranged to keep our picnic lunch in cold store until we needed it the following day.We had a very enjoyable stay.
Convient location with helpful staff
the price - too expensive for the quality...little rooms , no clim, TV remote control not working, no minibar, poor breakfast
Room comfortable; clean; quiet; good facilities; Shower worked well; Good cooked breakfast Room gloomy, lighting poor; Bathroom floor tiles cracked and bathroom window would not open for ventilation; Toast and cooked breakfast all on one plate, no butter or margarine for the toast, Only one small cup of coffee served with breakfast
the hotel staff and facilites were excellent
The evening meal menu was exactly the same each evening an occasional change would of been welcome.
Breakfast the room, booked for a family of four and there were only three beds
Friendly reception, good location. very warm inside the rooms
The Staff were very helpful and pleasant. The room was clean and tidy and more than adequate for an overnight stay. Plenty of coffee sachets in room but only 1 milk.
A bit dowdy, needs a revamp of furnishings
I had a good feeling from the minute I entered the hotel. The staff were all polite and attentive and without attitude. The restaurant had a cosy ambience and the waiter was polite and attentive without being intrusive. The room was clean and comfortable. A minor point really, I found that turning on the taps for a shower awkward due to an immovable screen.
Great staff, family welcoming atmosphere
The manager, who appeared to do everything, was very helpful, allowed us to check in early because we had to change for a funeral, and even printed out a map showing the way.
It was very well appointed and spotlessly clean. The staff were very friendly and the breakfast, especially the mushrooms, was very well cooked Room was a tad warm for my tastes
Lovely small hotel. Nice breakfast in typical English room. The shower lacks power.
Arrived at 10.30pm staff available to show me to my room. Room was clean and warm. Breakfast goo. Overall better that I expected.
Nice clean friendly modern enviorment My husband and I both suffered with hardly any sleep during our stay due to the fact that the bed was just so hard and uncomfortable
Good layout of hotel. Booking by net did not reach hotel,we were found diferent accomodation for part of our stay
First class hotel. There are no bad points what so ever.
Nice modern hotel with great facilities. Liked the busy bar & having Starbucks in the lobby. Only shower in the room -no bath.
Booked this hotel last minute and got an excellent deal, the room was fantastic, the staff were more than helpful, and there was an all you can eat english breakfast buffet! Wifi in the bedroom with an IPod dock so I could play my music in the room, iron and ironing board, everything I wanted was catered for. Would definitely stay here again if I'm in the area again! Nothing
Nice clean western style hotel. Free internet. Very comfortable beds. Isolated location with respect to shopping and restaurants/pubs.
the staff were very friendly and welcoming. the room was very warm and comfortable with stylish decour. Food was very good and alot of choice. more channels on tv
quitenesss, cleanliness,fitness gym, 1-rooms had no heaters while tempreature was -4c, 2- hotel dosen't have shuttle to train station or flight safety school , 3-no fruits or cokies upon reception. 4- no toilets amienity what so ever
I liked the convenience of the location, near the shops, staff were very friendly, i was able to get food and drink whenever, the rooms were nice and clean ans comfortable nothing comes to mind
Excellent location for our needs. A very well maintained and decorated hotel. Around £40 per night cheaper than I would have expected for such a hotel.
Clean - excellent facilities - staff helpful polite and friendly.
The hotel was clean and comfortable. We stayed at a weekend and the entrance to the Hotel is bizarre, coming up from the car park the metal grill is across the entrance and you have to go outside to get it. Two of the staff were particularly helpful, but generally they were uncommunicative and unapproachable. The breakfast is extortionate at £17.50 for continental or cooked. The continental option choice is limited and certainly not worth £17.50. We attended an event at a local golf club and were able to purchase a freshly cooked english breakfast for £6.50.
Convenience The asking price for a full breakfast was daylight robbery. Even your staff told where to go to get a cheap breakfast. We were on holiday and on a set budget.
Nice to have stayed in a four star hotel that was worth four stars Beer flat
location. Ease of parking. Room very quiet Dinner a little expensive, breakfast far too expensive to buy
Proximity to most things The bath/shower could do with a tidy-up structurally. Looking a bit tired.
excellent location,very good service breakfast was a little pricey
Our room was clean and comfortable and the hotel was handy for Ascot. A foreign girl at reception came across as rude and somewhat aggressive, perhaps unintentionally. The cleaning staff were rather persistant on Monday morning.
Food was good but breakfast very overpriced at £17 a head. Room and service good.
Couldn't fault anything. The food was excellent, great location, helpful staff and very nice spacious and well decorated rooms.
The clean and friendly enviroment and staff.I also liked the lack of pressure to check out, have breakfast etc sometimes hotels can pressure you to keep to exact times Stirrups didnt. The keys were very bulky possibly to aviod them being lost but it was slightly inconvient to have to ask at reception everytime I wanted to go to the room.
the room, setting & location
Excellent decor. Room was spotless and staff very helpful thought menu in restauarnt was a bit strange
Everything, wonderful hotel and location, close to Ascot races no
A wonderful little hotel in beautiful grounds. The staff were very friendly and efficient, especially in the bar and restaurant, and the night staff who were able to provide drinks and snacks in the early hours of the morning on our return from an event. There has obviously been major refurbishment carried out which is lovely but could be extended to the lift and reception area which lets down the overall quality a bit. The food in the bar/restaurant was excellent. We will certainly stay here again. Everything was perfect except we found it a bit difficult to find, could do with more signs en route?
They stayed open till my arrival at 11:50. The room was of a very high standard. Nothing really. The hotel was easily found via SatNav though it could have been an issue without it. It was worth the short drive out of Bracknell for the comfort of the room. I personally like a radio im my room the tv appeared to offer radio but this was then unavailable.
The food was exellent.
Location and attentive staff