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How clean the room was and comfortable Clean
Excellent reception, very helpful and friendly. Nice rooms with all you need, clean and big. Traffic noise.
We had a very good breakfast, my husband especially liked the choice of teas & very hot water for the teapots.
good & sober
Excellent overall, reception staff very accommidating Not really bad a bad point but a bit tight on the tea making facilities, only enough for 2 cups but got more when asked at reception
Staff always friendly at Reception and in Restaurant interested in why and where you are going. Always a lovely welcome.
Staff friendliness and helpfulness. Food was really excellent and service first class Difficulty of access in the dark to the entry to Car Park
Efficient, spacious, good value for money. Unfortunately our invoice was incorrect and we are having trouble sorting it out. Not easy as the hotel does not have a direct line.
We were attending our daughters commissioning at RMAS. Location was perfect. Great hotel, very clean and good food in restaurant.
Very clean, comfortable and the staff very helpful and friendly.
location location location for my HQ office
What a fantastic hotel. Service was brilliant. Check in available at 10.30am. Taxi booked prior to arrival and easy check - out. The breakfast was tasty and plentiful. The nightclub was very lively and busy. Room was spacious and comfortable. L'occitane toiletries too! Overall a pleasant stay.
The reception area is attractive, it's a pity the rooms do not reflect this. The room was very shabby especially the bathroom and in comparison to a Premier Inn which is much cheaper the rooms are cramped. The breakfast area on Sunday morning was manic and not an enjoyable experience with what seemed like hundreds of pre school children. It would be nice if you had a separate family area so couples can enjoy a quiter and more peaceful experience. I was not impressed with the charity donation of £1 being taken automatically without reference and the cost of two very expensive hot chocolates! £4.30 each, most hotels have this as standard in the room.
Good room, breakfast was excellent Slightly noisy at night
The roomwas nice,and the bed comfey my booking was on under my guests name,and the receptionist wanted to send me to wokingham........i found the experience embbarrising
A very good Hotel,and the staff were excellent. Nothing important,only a cracked sink in the shower room,but you expect one or two faults.
Terrible traffic noise which made it hard to go to sleep and woke me up around 6am
The breakfast was excellent - the room was good The bed was very uncomfortable
That is was close to where i was working Very poor value for money the hotel is very tired and rubish food!
very little shower intermittent, like something from the 1950s. Smelly room. Poor waiting time to be served in restaurant...Shocking stay
As I have worked for hilton I have stayed in many around the country and I would have to say bracknell is 1 of the best. Very modern, loveley rooms and the staff were superb
well organised get ride of the smoking bedrooms... how you can still have them I dont know by law....
We really enjoyed the relaxed feel of the hotel. The service in the restaurant was average as were the accompaniments to the meal.
Always a pleasure to visit Pennyhill. Beautiful bathroom & bedroom. no sewing kit in room. Overpriced food that was very oily.They did charge for the portion that was returned.
The traditional room was still of a good size and even though most rooms were booked the spa was not crowded at all...most relaxing and able to truly chill out with partner. The price of treatments and food in the brasserie is quite expensive, be prepared to splash out in this luxury hotel!
food excellant bedroom first class comfort, could not fault any of the staff all most helpful.
The staff were excellent - we were attending a wedding and that was perfect. No air conditioning - bath plug did not fit plughole, shower very difficult to use room extremely dated - got the impression that we were allocated one of the poorest quality rooms.
spa area & availability of treatments hotel staff were in the main unfriendly particularly at the reception desk. I am glad i didnt not pay full price.
It has a calmness seldom found in hotels today
Meal in the brasserie was excellent The noise from the room above ours was intollerable. We could here them walking up and down the room and flushing their toilet. We were kept awake until 3am
Fabulous Spa - possibly the best I have ever visited.
Room excellent very comfortable, generally all necessary facilities were available ie access to the internet was very uesful, the staff were helpful and friendly nothing too was much trouble. I thought that the breakfast charge was excessive and not necessary taking into concideration the cost of the room.
Excellent. Fantastic design, in particular the lobby area which is stunning. No swimming pool or Sp
Excellent hotel, a hidden gem...
The foyer and sky bar is lovely Reception staff were not friendly and considering the hotel didn't seem busy I was disappointed that I was given a small first floor room with a road view. Puzzled as to why the entrance is so far from the car park when there is another entrance much closer that is closed. I live locally to this hotel and frequent the sky bar often which I will continue to do and I definitely recommend a visit.. .. to the bar only!
Excellent Hotel Brasserie service was a bit lacking as we had to ask 3 times for our wine and it arrive after our starter.
Nothing was too much trouble an enjoyable stay. Its expensive
Just everything. Staff are extrememly friendly with everything you need at the hotel.
The hotel is extremely stylish and plush. We stayed in a standard room, but it was plenty big enough and beautifully furnished. The restaurant food was excellent, and the staff were obliging when we asked for a dish that did not appear on that day's menu. I think the bathroom lighting could have been a bit better.
The Aviator hotel is inspiring! Their attention to detail is a breath of fresh air. The cudstomer service is proffesional and personal!
Any issues was resolved straight away I had to request dressing gowns and table goods which was in the package
flexibility and helpfulness of staff
The surrounding were nice, the facilities were good too. I was very upset by the fact that when I turned up to the hotel I was highly embarrassed when they told me they never had a reservation for me even when I gave them a reference number and they contacted you, I had to pay for another room. This was infront of a friend of mine and was highly embarrasing for me. The pillor on the bed had some sort of stain on it as though it had been used previously
Location, comfort, amenities Toilet did not work efficiently - but quickly rectified.
grounds were beautiful staff hardly spoke english, air cond not cool enough.
The surroundings were beautiful and very peaceful. An observation - the shower over the bath was functional but a bit dated and not in keeping with the other marvellous room facilities. I also felt that there could have been more information about amenities - laundry service (if any), surrounding churches, doctors, pharmacies.
Nice Hotel friendly staff
We specifically asked for a non smoking room but there was evidence of smoking smells in the rooms, probably in the furnishings and this was very unpleasant.
Good clean premises. Efficient and courteous service. Recommended.
I only stayed overnight on business, so used only a few of the hotel facilities. The leisure facility looked good
Nice clean western style hotel. Free internet. Very comfortable beds. Isolated location with respect to shopping and restaurants/pubs.
First class hotel. There are no bad points what so ever.
I liked the convenience of the location, near the shops, staff were very friendly, i was able to get food and drink whenever, the rooms were nice and clean ans comfortable nothing comes to mind
Nice modern hotel with great facilities. Liked the busy bar & having Starbucks in the lobby. Only shower in the room -no bath.
Nice clean friendly modern enviorment My husband and I both suffered with hardly any sleep during our stay due to the fact that the bed was just so hard and uncomfortable
Good layout of hotel. Booking by net did not reach hotel,we were found diferent accomodation for part of our stay
Booked this hotel last minute and got an excellent deal, the room was fantastic, the staff were more than helpful, and there was an all you can eat english breakfast buffet! Wifi in the bedroom with an IPod dock so I could play my music in the room, iron and ironing board, everything I wanted was catered for. Would definitely stay here again if I'm in the area again! Nothing
quitenesss, cleanliness,fitness gym, 1-rooms had no heaters while tempreature was -4c, 2- hotel dosen't have shuttle to train station or flight safety school , 3-no fruits or cokies upon reception. 4- no toilets amienity what so ever
the staff were very friendly and welcoming. the room was very warm and comfortable with stylish decour. Food was very good and alot of choice. more channels on tv
We had a lovely stay at the Ely Hotel. The staff were very nice.The room was very clean with lots of coffee, tea etc.Breakfast was very nice. There was a lot of choice on offer.We will stay at the Ely Hotel again. The restaurant is very good. Bed a bit lumpy.
the helpfull staff,the room being clean always looks nice. But best was peace & quiet Cannot think of anything
Location. No better, and in some respects less good, than a Travelodge at more money. Characterless room, small bathroom with a horrible shower curtain - the type that tends to gravitate towards you when showering. Breakfast was a bit hit and miss, made worse because I did not receive my early morning call making me 40 mins behind schedule.
It was a lovely hotel, breakfast was good and fresh, restuarant was lovely
Location for where we needed to be The food was very poor standard and we felt the room and hotel needed some upgrading
The staff were very friendly and helpful, the room was clean and tidy Nothing
comfortable room, good food in the bar, convenient stop over for our trip up the motorway from Somerset
Staff were able to provide a room despite having no record of my booking on their computer. Have to walk outside in the cold around the building to the front from the accommodation for breakfast past the scruffy back doors to the kitchen.
The location was just what we needed to visit family, it was comfortable and clean Restaurant staff were very lax at keeping the buffet topped up and the Sunday carvery was the same, no vegetables for the carvery but plenty for the normal menu. Very poor.
The accommodation was superb and the staff very friendly and helpful
Only stayed one night and arrived late so didn't get to experience all the hotel had to offer. It is set in a nice location with nice grounds and nice traditional style building, the room was clean and had all standard facilities and had everything I needed. I didn't actually get a chance to use it, but the spa facilties and treatments looked good. Was slightly disappointed with the service at breakfast. Food was fine but the service was a bit slow as I had to ask several times for my coffee and only received it towards the end of the breakfast. This was not a major issue and may have just been due to it being a busy time
The staff were very freindly with us and our daughter. Food was excellent
Room was excellent, staff were friendly.
Pleasant garden and chairs. Convenient location. Confusion regarding our room no.when checking in. A long wait to be seated for breakfast. No self service breakfast first 2 days and very small portions of scrambled eggs and toast. One butter for a table of 4 people!!
Breakfast was nice and plentiful Gym is more than ample Staff were helpful when i asked for local knowledge Location was picturesque and convenient Had to go from room to Bar during room service as i was not able to put the cost on the room and my details had not been taken nor requested on check in. Radiator noise kept me awake even when i switched off the heating, the flowing water through the system was a continual irritant.
This hotel was excellent in every way; it always is. None
Spa was lovely & the staff very helpful I have stayed before and had this same problem. The breakfast staff both times were unhelpful & quite surly, we had to wait about 20-30mins to order our coffee & breakfast & that was only after i kept asking the staff. There was a few if us & we seemed to be ignored. The last time we stayed the same thing happened & it spoilt the weekend as it is the last memory before you check out
We had booked this hotel as a surprise weekend for a friends birthday. The accommodation & facilities were lovely and the staff all very polite and helpful. We chose the hotel for its proximity to Ascot, for our day at the races and the staff arranged to keep our picnic lunch in cold store until we needed it the following day.We had a very enjoyable stay.
Prompt room service and breakfast allowing for an early departure. Professional but friendly staff. Immaculate room. No
almost everything bar staff slow in seving
The quietness and privacy. The building and location were also great.
convenient location for our needs. very enjoyable breakfast.lovely setting.Shame we could not stay longer none
It had a pleasant outlook onto a lawn area. It was easily accessible on the ground floor yet sufficiently secluded to be reasonably quiet. On arrival the room was oppressively hot and it proved difficult to moderate this except by the expedient of turning the radiator off altogether. There was a persistent ticking sound, possibly associated with the heating system, that was disturbing. Provision of net curtains for daytime privacy would have been appreciated.
Nice quiet room, all the normal facilities. Good breakfast Cleaners were quite noisy in the morning, and knocked on door to see if they could clean the room instead of waiting until we had checked out.
staff very helpful when deficiencies pointed out. Cold shower due to limited capacity of boiler during upgrade,
The service and food in the restaurant were both excellent. The vegetarian options for the cooked breakfast were very poor (basically the full English but without the sausage, bacon etc.)
I have criticised the Lysmoyne previously. On this occasion they were excellent in the way they looked after my mother during this stay, No
There was a desert spoon holding the shower head together in room 10
Staff were friendly but lacked expertise and experience, okay for 1 or 2 night stop over but not really family friendly, not a lot to do at the hotel, had too get out and about to find fun and adventure for the children. We stayed a week and spent most of our time away from the hotel, probably wouldn't stay there again.
Friendly staff good food Very public areas
it was pretty good value for money if you need to be in the Fleet area
The Staff were very helpful and pleasant. The room was clean and tidy and more than adequate for an overnight stay. Plenty of coffee sachets in room but only 1 milk.
the hotel staff and facilites were excellent
the price - too expensive for the quality...little rooms , no clim, TV remote control not working, no minibar, poor breakfast
The evening meal menu was exactly the same each evening an occasional change would of been welcome.
Friendly reception, good location. very warm inside the rooms
I had a good feeling from the minute I entered the hotel. The staff were all polite and attentive and without attitude. The restaurant had a cosy ambience and the waiter was polite and attentive without being intrusive. The room was clean and comfortable. A minor point really, I found that turning on the taps for a shower awkward due to an immovable screen.
Breakfast the room, booked for a family of four and there were only three beds
Convient location with helpful staff
A bit dowdy, needs a revamp of furnishings
Room comfortable; clean; quiet; good facilities; Shower worked well; Good cooked breakfast Room gloomy, lighting poor; Bathroom floor tiles cracked and bathroom window would not open for ventilation; Toast and cooked breakfast all on one plate, no butter or margarine for the toast, Only one small cup of coffee served with breakfast
Lovely small hotel. Nice breakfast in typical English room. The shower lacks power.
It was very well appointed and spotlessly clean. The staff were very friendly and the breakfast, especially the mushrooms, was very well cooked Room was a tad warm for my tastes
Great staff, family welcoming atmosphere
The manager, who appeared to do everything, was very helpful, allowed us to check in early because we had to change for a funeral, and even printed out a map showing the way.
Arrived at 10.30pm staff available to show me to my room. Room was clean and warm. Breakfast goo. Overall better that I expected.
Very friendly and helpfull staff
The best part of my stay was my massage wirh Sue. She is excellent. I was disapointed that the Steam Room & Sauna were not working.
The attitude of the staff always eager to please. the fitness suite nothing
Very nice room, not like in another english hotels.Very good bathroom. The breakfast was really good. The reception and the main building of the hotel looks very expensive The room was a little bit too small. The long way to the room wasnt nice.
Very helpful staff
Expected better from Holiday Inn,room smelling of damp and were dull.After 20min at reception,they did change my room but only had (so called junior suite ! extra £30 ) slightly larger room with 1970's sofa and tv. Not really much better, toilet was loose with cracked tiles in bathroom!. Hotels public areas were revamped, looks very nice and modern,only if rooms were half as nice !!!! but rooms are in poor state.I Was booked for 3 nights, But checked out on the sat morning.Paid little more 500yds down road 4star hotel ,looking over airport amazing hotel very modern with free mini bar with tv in bathroom and Bose music.So if you going to Holiday Inn (Don't). I am not a snob but expect clean bright modern room not something from the 70s 80s Very poor Hotel with facelift.
Overall good No elevator, would be an advantage to be able to indicate preference for a ground floor room
friendly good service drinks very very expensive
The room was comfortable and spacious and the staff were very polite and helpful and made us feel welcome at all times
Convenience The asking price for a full breakfast was daylight robbery. Even your staff told where to go to get a cheap breakfast. We were on holiday and on a set budget.
Proximity to most things The bath/shower could do with a tidy-up structurally. Looking a bit tired.
location. Ease of parking. Room very quiet Dinner a little expensive, breakfast far too expensive to buy
Our room was clean and comfortable and the hotel was handy for Ascot. A foreign girl at reception came across as rude and somewhat aggressive, perhaps unintentionally. The cleaning staff were rather persistant on Monday morning.
The hotel was clean and comfortable. We stayed at a weekend and the entrance to the Hotel is bizarre, coming up from the car park the metal grill is across the entrance and you have to go outside to get it. Two of the staff were particularly helpful, but generally they were uncommunicative and unapproachable. The breakfast is extortionate at £17.50 for continental or cooked. The continental option choice is limited and certainly not worth £17.50. We attended an event at a local golf club and were able to purchase a freshly cooked english breakfast for £6.50.
Nice to have stayed in a four star hotel that was worth four stars Beer flat
excellent location,very good service breakfast was a little pricey
Clean - excellent facilities - staff helpful polite and friendly.
Food was good but breakfast very overpriced at £17 a head. Room and service good.
Excellent location for our needs. A very well maintained and decorated hotel. Around £40 per night cheaper than I would have expected for such a hotel.
Very friendly staff, excellent premier breakfast
We liked our stay here and will use this hotel again. Easy to find and car parking is good. Althougth we had a problem with the bed the hotel were very concerned about this in the morning.
The requirement was for an inexpensive weekend stay to visit family, your hotel fitted the requirement very well regarding location and price. No dislikes as such, perhaps a few more coffee and milk helpings in the room.
Good breakfast, friendly staff, clean and pleasant They had sold our room but eventually found one
- Close to airport - Easy to listen next room conversation - separate hot and cold water tabs - no free wifi - no international tv Channels
I liked the fact that it was easy and very relaxed, the restuarant was nice and friendly. The room was comfortable and relatively quiet, its a bit difficult as there is a lot of comings and goings. I like the fact you dont have to book out until 12 pm. The table in the double rooms could be a bit higher as it is usually used for either working on on eating/drinking on.
home from home , highly ecomended none
The room could have been warmer for our arrival, as the weather was very cold and it took hours for our room to be at a comfortable temperature, we wouldnt recommend the restaurant, we thought the meals were not good value or had any flavour apart from the oil or fat they were cooked in.
Unbeleivable value for money! Excellent standard of cleanliness & top value food!! There honestly was not any.