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Staff were pleasant and helpful Problem with shower, would not turn off properly
quietness no plugs for electric razors in the bathroom
It was convenient for my requirements. The hotel entrance and car par was difficult to find and the hotel itself was drab and dreary inside. It smelt of cigarette smoke. There was no-one at reception when I arrived and no bell available to call anyone.
Uncomfortable, soft bed.
The period features, wonky floors, fresh clean bed linen, plenty of hot water for the showering. I couldn't fault the cleanliness of the bathroom. I thought the room was rather basic and small for a "Superior" room. I would prefer "real" milk and hot chocolate in the tea making facilities. The kettle also didn't boil but switched off too soon.
Unpretentious Food not great. We only had breakfast.
Ease of Parking and location. A birthday function was in full swing on arrival with a loud disco going until midnight but reception told me they couldnt change our allocated rooms to quieter rooms. Choice of Breakfast cereals limited to coco pops. Fresh fruit would have been nice at breakfast.
Very little No heating, no hot water, faulty kettle, faulty shower, shower tray overflowed
Charming exterior, nice location, welcoming bar area, room clean. Overpriced for the service offered - �96 for very small room and no breakfast incl (didnt stay for breakfast as �8 x 2 seemed expensive on top of �96 for very basic room). Shower curtain in bathroom was dirty and mouldy - strange as supposedly hotel just refurbished staff were efficient but not particularly helpful or enthusiastic. Check in was somewhat confusing as not immediately obvious where reception was located Map on hotel website was unhelpful. Entrance to car park is concealed and the roads in the area are part of one way system
This hotel had plenty of "old world" charm and was located in the small town of Royston which had some interesting history to offer, particularly its cave, as well as being surrounded by pleasant countryside near to the city of Cambridge.
Facilities in the room Unable to provide any type of food after 9pm
Food, Room, Bar area, Location
The staff were terrific - very helpful and knowledgeable. The room was lovely.
There was an excellent booklet showing a walk round the village. Two hours very well spent.
The kettle in the room was not very clean, the shower curtain had mould on it Going to breakfast was told 7 till 9, i went for 7.15 and the man on the desk then told me it was only 8 till 9 so had to sit in the room. To quiet in breakfast room could of done with some back ground music, it was not very welcoming, was not explained how breakfast worked
very friendly hard working staff. Good food available and very comfortable room with good WIFI connection. Very happy customer
Lovely room Good choice and good value bar menu Helpful and friendly staff Nothing!
The manager was friendly and helpful.The breakfast was excellent value and the hotel was clean and tidy
staff were excellent, very friendly.
Freindly staff, nice atmosphere. Electric heating caused me hay fever.