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as an american traveler, it was nice to see the location is not full with "tourists". very quiet and located "off the beaten path". i enjoyed it.
The staff was fantastic. Very accomidating and helpful. Made me feel like family. Monday we checked out at 5:30 am and they provided breakfast and sandwiches for us without even asking. Very nice and thoughtful. The hotel and the city were absolutly beutiful. TV selected channels/only in German.
Service was first class and staff so well trained and so helpful, breakfast the best anywhere. The Proprietor was charming and was everywhere ensuring guest satisfaction. A family run hotel that the large groups would do well to visit amd copy nothing to complain about
Nice atmosphere and good attitude only the size of the room we stayed find too small for 5 star hotel and the blankets are too thick or not of good quality - impossible to sleep, maybe you have an alternative decision
Parking space and restaurant closed very early. It is good for eldery persons but not for mid aged ones.
The staff was superb. I've rarely stayed in a hotel where the staff was more attentive and pleasant. The staff always remembered who we were. We never had to tell them our room number. These excellent young people will always be fondly remembered by us.We were thoroughly impressed! Breakfasts were excellent with a lot of variety. The sauna and swimming facilities were very good and rank with the best in Europe. Despite requesting a valley view we were assigned a room on the (mainly pedestrian) street in the center of the Bad Bertritch village. Occasionally noisy traffic early in the morning kept us awake. In retrospect, we should have requested a change in rooms, but were tired from the journey. There is too little light in the rooms for reading. Bedside lamps are inadequate.There is no lighting in the area of the closets and clothes storage--a major oversight.This forces people to stumble around looking for clothing.
The hospitality of the staff. The bath facilities in the leisure area Need a better lift and a gym that has a free training area. Only 2 machine rooms
Good spa, good food My room was very noisy from the street and from the maids
Nice neghbourhood, good fitness, friendly staff, confortable room Maybe it is not on its prime.
Excellent wellness centre - more types of Sauna than you would believe existed - very good indeed. Evening meal in restaurant gave the slowest service that I have ever experienced, we ordered food at 19:50 which arrived at 21:50 during which time neighbouring tables had 3 courses and had already gone! Hotel was very apologetic and gave full refund for meal with no quibble.
Ok hotel just across the airport. rooms really minimum size Size of room and only seating for one
Access to aitport. We missed the last bus from Frankfurt main station (10pm) and had to catch a taxi.
New hotel located just in front of the Frankfurt Hahn airport and with a very good price-quality ratio.
The staff was very friendly and helpful. Their mascot was a very cute mutt of a dog. It was bare basics, no soap in bathroom, no hairdryer, no frills but very clean. Also no restaurant even though it advertised as having one.
The hotel's location right in front of the airport terminal makes it ideal for passengers catching an early morning flight from Hahn.
The location is just awesome - it´s literally in front of the airport. If your morning flight is delayed you can conveniently wait in your room as we did. Besides the price is good also!
service attitude Telephone was not really usable--or at least no one seemed to know how to use it!
Room fine, however noisy early in the morning with the sound of showers etc probably the fabric of the wall construction
Location could not be better - Right in Frankfurt Hahn-Airport. Clean, efficient, warm and great breakfast.
Free web few intarnational tv chanels
Friendly staff. Very helpful and welcoming. Wasn't a problem for us because we just visited during the start of fall but lack of AC could be a problem on hotter days.
Great staff, easy walk.
Wonderful location, management was excellent, and the staff were extremely helpful. Additionally, the rooms are large, and very nice for such a low price point. Amazing breakfast spread as well. That I couldn't stay longer. I thoroughly enjoyed my stay.
Friendly staff, well appointed rooms and good views of the Mosel and cochem Castle.
It was a nice stay, people were very helpfull especially for us 2year old daughter. Really nice in details also..
Great location, fabulous big room, incredibly friendly and accommodating staff. Highly recommended!
Parking; welcoming touches (sign on door, free bottle of wine). Overpriced for ordinary room with no view; distance from town.
This was a wondeful hotel! The views from our room of gthe castle and the Mosel river were magic. Staff excellent and food good. About a 15 minute walk to the town of Cochem.
Our final room was very good with a view of the Mosel. We chose a room in the annexe. There was nothing on the website to show that these rooms were down several staircases across the hotel gardens and down more steps. The car parking was on a public road and hard to find. For this reason we asked to change the room. Incomprehensibly we still kept our dinner table based on the old room number for the rest of our stay. Food was below standard for price and stars.
The hotel-restaurant was excellent
Well situated hotel relative to castle and town of Cochem, about 30 minutes' easy walk from the town center. Very attentive, polite, and helpful reception staff. Room slightly on the small side but not uncomfortable.
Nice room. Very good breakfast. Very convenient location. Service attitude of hotel staff not very customer oriented, partly even unpolite. Compared to other hotels of this area too expensive. Extra charge of EUR 10,-- for credit card usage is very annoying, since not a global standard.
view of river mosel from our balcony and relaxed atmosphere steep hill to hotel, but you can't have the view from river level !
The hotel was a 10 minute walk from downtown on sidewalks adjacent to the Mosel River. The room was good sized, clean and had a nice balcony. Parking was easy. The staff was helpful and friendly and spoke excellent English. The restaurant onsite, Divino, was very, very good. We liked the place a lot.
Suitable accommodation to explore Moselle area Parking - inadequate spaces. Had to park on wet grass surface.
Staff Lack of internet connection
Clean, warm, efficient Expected to have evening meal at hotel but were told on arrival restaurant was closed on Mondays
Parking is excellent. Pleasant 10 minute walk to centre. Very comfortable beds.
Our hotelroom had a nice balkony with afternoon sun acing the garden an view on the river. The hotel is situated on a perfect distance to the town centre (about 10 min walk), so the noice of the inner city with all the tourists is not disturbing people who want to go to sleep a little early. Breakfast is good and service is excellent. The rooms do not have any "unneeded" luxury, but all you need is there. We had avery nice stay.
Everything was spacious (I doubt that this would apply to hotels that are more centrally located; however, Park Hotel was not far from the centre either, about 800m). There was a large lawn area and a pond with fish swimming around. Our son loved it! Parking on site is a big bonus, and one of the reasons we chose the hotel. A bit pricy.
Fantastic location with excellent nearby restaurants, pubs, and shops. The hotel was great, however, the time spent in town was the best.
Clean and basic. Good standard. Needs more car parking
The personal attention of the owner/managers and immediate reaction to any request or commment - more a home than a hotel
Location Rooms were a bit tired
I liked the bedroom and the breakfast The position was not good as I had to walk a long way from Cochem station
Well situated, friendly staff, easy walk into town
The location and the staff.
The view of the Castle from the balcony I thought it was closer to Cochem Center and it does not provide evening meals
The staff were extremely friendly spoke good English and did all they could to make our stay a good one. Will be going back soon.
The hotel staff set a standard of care unmatched by any other hotel we've stayed at in Germany. The breakfast was amazing - we've never seen our kids (6 & 3) eat so much. The owner is very hands-on and is meticulous inhis attention to detail. He knew our routine after one day and had the breakfast table set-up (drinks, place settings, chairs, etc.) exactly how we wanted it on the 2nd morning. We will be going back in the Summer and would not think of staying anywhere else.
we had a wonderful stay. we requested a room with a view of the castle and - or the mosel river and they gave us both....it was truly beautiful and i would recommend this hotel to anyone who is going to be in cochem.
Great location with Castle and river views. Owner even got up early to provide breakfast at 6.30am due to our early departure. what service can't recommend highly enough.
We enjoyed the scenery and the hotel. The breakfast was superb ! We would have liked to have had the facilities to make a tea or coffee in out room.
The food was marvellous, the free wifi connection was very important to us and the massage was great. Difficulty parking but we always managed
the services provided by the staff were excellent the very small televisions and the limited channels that were available
Good sauna and pool facilities (though a 20 euros deposit for the use of a pair of towels may seem a bit "unfriendly"), excellent breakfast and attentive staff. Location is not the best, especially if you're not travelling by car. Occasional rain (common at this time of the year) can make the 20-minute walk to the city center an unconfortable experience. Bed mattresses are way too soft, they may not be suitable for people with back problems.
Nice hotel, lovely grounds, very pleasant staff, excellent breakfast. no
hotel staff were very helpful .good food first room shown was not up to standard, had to pay more money to get better room, which was very nice
Nice and friendly atmosphere. This was really a relaxing stay. Exelent breakfast !!!
The friendly and efficient service was excellent. It would have been useful if the hotel had provided a kettle and tea and coffee faacilities in our room.
We thoroughly enjoyed ourselves, it was a very relaxing time. The Hotel staff , the quality of the food and the service was excellent. In terms of value, all prices were very reasonable and affordable. We would visit the hotel again and reccommend it to family and friends.
Extremely friendly, helpful staff. Quick, comfortable transfer to and from airport. Hotel very close to airport. Very comfortable, lovely room. Excellent breakfast. Couldn't have been better!
Very convienent to Hahn airport. Family room was very large and clean - Bathroom very large. Staff friendly and helpful.
Close to airport, clean, big room, free parking
Very convenient for the airport. You can walk to the airport - 12mins, or take the mini-bus after returning a hire car. The rooms are modern, and the breakfast is good value.
Great staff. Nice material choice and cleanliness of rooms.
the staff were very friendly The bar was awful
shuttle into airport Frankfurt/Hahn breakfast can be more better , coffee was very bad :)
The hotel is very near the airport, and they make it very easy to start your trip off in a friendly manner.
It was quiete. Cappucino
Obviously a brand new hotel that still has some finishing touches to attend to; however very convienient to the airport with a magnificent breakfast. None
Very clean. The sauna and relaxation room were lovely and the receptionist was very helpful and obliging and also had very good English, which was a great bonus. We had dinner in the restaurant and it was very good. The coffee etc. for breakfast was well done and there was a very good choice and likewise for teas. Nothing too bad - tea and coffee in the room would have been lovely. It was very wet when we arrived and we were a bit soaked, so a cuppa in the room would have been good. The breakfast was good but the milk and fruit area could have been colder. I am not sure if the fridge was working or not.
Spa and very clean room; extended parking and shuttle service. None
Excellent service We order honeymoon room, but did not get it, but when we have to pay - we have to pay about honeymoon room :(
Beautiful, modern decor. Great interior--lovely restaurant Wonderful spa area and sauna Room extremely small, no instructions on telephone, unable to reach front desk. No clock in room, no glasses for drinking in room.
the hotel staff was excellent, very friendly and helpful. They helped me in brinnging back the rented car in the middle of the night with snow. Dinner was good and price reasonable.
Very clean, comfortable. Breakfast was very good.
Staff were excellent, situated within 3 -5 mins Drive of HAHN terminal, regular shuttles
Staff were lovely and free shuttle bus anytime we wanted was excellent service. Would definately stay again. Food was great too. I liked everything about it
Friendly staff, airport shuttle, comfortable beds excellent food in restaurant. when I forgot an item and rang them they searched and found it for me and agreed to ost it home for me . Nothing.
It is a hotel with a really good price quality relationship, 10 minutes from Frankfurt Hahn Airport. Very friendly staff. I recommend it.
The restaurant was good value for money & the rooms were not expensive. There was a shuttle bus to and from Hahn airport and we left the car at the hotel for no extra charge. It was only 10mins from the hoteml to the airport.
A really beautifull child friendly hotel. Excellent room and very helpfull owners. Ideal for overnighting at hahn. A car would be necessary,however, for longer stays.
The manager was an excellent host and made us very welcome. The breakfast was good and the view from the breakfast room was superb. The room was comfortable and very up to date. It was difficult to find from the Hahn airport, although once found it will be easy to go back.
just the dinner and wine the owner wasn't flexible at all. He doesn't know what customer care is.
The Staff were fantastic!!
15 min from Hahn Airport by free shuttle service
The room was fabulous. There was an excellent view and it was very state of the art. I would recommend it very highly.
This family run hotel is a gem. The family are very warm and friendly. Our room was immaculate and very very comfy. Our evening meal was excellent and we highly recommend their cousin's white wine. The breakfast was great too with plenty of choices for everyone. Absolutely no. They even had a small map that they gave us to make sure we could find our way to the airport!!
A nice hotel that I would recomend to others. Need a better map to the hotel
Had an excellent balconied room overlooking the river. Parking was a bit of a problem - had to remember to feed the machines periodically.
Location is super and staff great. Some rooms were small with limited river view. Available internet ridiculously expensive. Parking garage overcharged too.
The hotel was in a perfect location in the city. It was convenient to local attractions (castle, wineries), restaurants and the river (boat cruise). The staff was friendly, welcoming and helpful with information about activities that were available. They even surprised my friend with a strawberry pastry with a sparkler on top at breakfast for her birthday. What a nice thoughtful
views from room, amenities in room, clean standard of Sunday meal could have been btter viz sevice and food quality
Location, pleasant staff, budget Lack of parking
Excellent location facing the river right in the middle of shops, restuarants, bars etc.. Rooms clean and spacious with a mini bar.lovely restaurant and terrace bar. Manager and Assistant manager spoke excellent English> I would have liked tea and coffee making facilities in the room. As it is so central to amenities it was a bit noisy at night.
It was not possiple to park at the hotel
Great location, great views, friendly and helpful staff, wonderful restaurant, good value for the money Having air conditioner would have been nice but it is not a big deal as the room cooled down significantly at night.
Good view, central to town facilities
Staff was very accomodating. We had to leave before breakfast, and the night staff prepared a brunch to go which was ready at 6am. Driving to the parking area was long and difficult due to one-way streets and construction. The walk from the hotel to the parking was difficult due to the sharp up-hill walk.
It is a small hotel, and we booked the honeymoon suite. It was the only one with a balcony and a vieuw over the river AND the castle. The reception is closed after six, but it was not a big deal.
The hotel (and cafe on the ground floor) staff was very helpful. Room was clean and breakfast was excellent. Very noisy at night as there is a pub (or nightclub) near by at the back side of the hotel.
Excellent No tea and coffee making facilities
The friendly staff, we were able to find people who spoke English, the 2nd floor terrace, the large bathroom.
Breakfast on the balcony was an excellent way to start the day. Staff were extremely helpful and polite.
Unable to stipulate room location on booking. Ended up looking over the back alley and adjacent properties. Lot of late night noise from pubs/clubs (until almost 5am both nights!!) so little sleep. With no airconditioning unable to close windows. Despite no smoking room specified and signs within the room, on arrival distinct smell of stale smoke. With no facilities after 6pm not really a hotel. Would not recommend unless you can stipulate Mosel facing room. At 128 Euros a night poor value for money.
Comfortable hotel in centre of town.
Quate and relaxaing stat
clean, updated room with staff ready to make your stay comfortable
Excellent location, cleanliness, friendliness, breakfast. Helpful staff.
We received a warm welcome and all the staff continued this excellent level of hospitality throughout our stay at Stumbergers. The restaurant always offered a good choice of menu and service. Finally, our room featured an excellent standard of accommodation and cleansiness. All in all, a highly recommended hotel in a very nice part of Germany.
Excellent breakfast, large parking place. Large and clean room, spaced facilitiy. Need a car to get to Cochem center.
The room was very clean. The staff extremely helpful. They spoke good english and were friendly. The location was right on the river moselle so we had an excellent view as our room was facing the front. As we were facing the beautiful river scene, this also included the main cochem road. The noise level from the road, which had lorries and motorbikes racing past from early to late. If we closed the window it was extremely hot in the room so we were forced to leave them open. Perhaps air conditioning or a fan in the room, and tea/coffee making facilites would have been great.
The view was Amazing. The location was great because of the view of the castle. The city was quiet, romantic and peaceful. The vineyards also provided a great view.
We loved all the fine meals that were served at the hotel and the location near the main area of Cochem. We would recommend this hotel to others without question. Nothing
Outstanding view of the Cochem Castle above the town and the Mosel River. Bright, clean, comfortable rooms and friendly service.
Everything. The owner and the staff went out of their way to make us as comfortable and welcome as possible. No!!!!!!
We were delighted with the room and especially the view from the balcony. The staff were very friendly and helpful and the food was excellent. We would have liked some tea & coffee making facility available in the room.
The hotel is well managed. Our room had a nice modern style with a large balcony looking over the Mosel river. There was also a nice view of the castle. It was a pleasant 15 minute walk to the center of Cochem. Cochem is noisy with church bells, people, trains, cars and boats all making noise. The location of this hotel avoids the first two noise sources. Our room with the balcony had the last three. It did not bother us, but it would bother some people.
Very friendly staff and owners. Nice and elaborate breakfast. The quisine was overrated by other travellers. Certainly not bad, but we were expecting (again, based on the other travellers) something very special.
The balcony view was stunning, taking in the Mosel river and Cochem, with the added bonus of a spectacular castle thrown in for good measure! The excellent staff were delightfull in every department and ever willing to help. Their English is also very useful to us brits who should be ashamed of our willingness to learn a language other than that of our own... guten tag und danke schon... to all the staff at the hotel for making our stay so pleasant. Breakfast was between 8 to 10am which was ok but if you are there after 9:15 the choices are limited... this can be easily rectified.
Truly wonderful view from balcony room, very helpful staff,and there was a very good breakfast
Staff and Breakfast
hotel was first class, staff spoke english ,were very helpful ,food was first class ,rooms very clean ,no noise at night.
The friendly atmosphere and helpful staff.The cleanliness of the rooms and the quality of the food
The fantastic welcome, the postition of the hotel, the views, and also from our point of view as catholic, the religious side of everything was perfect...something we didn't anticipate... The only problem was the lack of english literature. We received a welcome pack but couldn,t understand it.. but think the manager is going to address this at some point...
everything. no faults at all
Lack of a non-smoking room. Need to book on a half-board basis.
Excellent friendly service from the moment we arrived to the time of departure. We had a none smoking room with balcony which was spacious, comfortable, and well maintained. The food was excellent and I would highly recommended this hotel. Nothing
Staff very helpful and polite - I came in late and they were able to get me food even though the kitchen was closed. Good facilities, clean room. Nothing
Very nice hotel, pleasant and helpful staff where needed, really nice views over looking cochem
The quality of the rooms and the dining room. Superb menu and great presentation. We saw a small dog in the dining room belonging to a guest that was eating. Dogs are obviously allowed the dining area.
We missed the veiw from our room
The service, food and the friendlyness of the staff.
Despite being in a tourist area, the hotel and bar closed at ten o'clock at night!! Disappointing.
the staff was freindly and helpful
Free parking. Proximity to the town and market area.Had elevator. For the price in a tourist area it was functional. Sheets had holes, some which were sewn. No soap, shampoo. Old towels.
Great deal for the money. Helpful and friendly staff, large breakfast, free parking and clean, spacious rooms.
The location near to the town center, free parking and good food.
The room was a nice size and the breakfast was nice. Free parking and close to the town. The beds were uncomfortable, especially the pillows. The room appeared to be clean but we found 4 spiders whilst there. The owners were not always friendly and were always sitting around smoking whilst we were eating our breakfast.
A good size room that was very clean and comfortable. The location was good, just a short walk from all the action of Cochem. Also, a very good restaurant. Standard German breakfast. Drunks on Saturday night were quite noisy, not that it bothered us much. We just slept a bit later Sunday. Could not get internet to work.
Location was perfect. Very clean and friendly staff
We booked three rooms for a one night stay at this "hotel". The rooms were basic and clean, location was ok and there was not much street noise as we were there on a Sunday night. We always bring our overseas visitors to Cochem because we love the town - there is a lot to do & see, and it is a pretty town......We have stayed at a number of different hotels here, and this has to be by far the worst!! The man at the bar/reception got very angry and aggressive when I complained about flat diet coke!! Will never stay here again! There are many more pleasant places to stay in Cochem! Avoid this one like the plague!
That was fantasic. This was the last night of our 8 day jorney and that was the best hotel we got, especially fore that amount of money.
The hotelier was very friendly and offered a welcome drink. The room was quirky and very clean. The breakfast was quite limited considering the cost of the stay.
A tour of the area, buying some wine as well! If I had to complain,I would say the stairs in the towers were steep!!!!