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The friendliness of the staff, the efficiency and cleanliness of the staff. The doorstep skiing, the rooms were lovely and a good size compared to other ski resort hotels, and the food was fabulous and the dinning room lovely. The pool and spa were a huge added attraction for my family No complaints
Great locations for family with small children (up to 6), kids club + ski school right in front of the hotel, slopes are too easy for bigger kids. Red slopes would qualify for blue in other resorts, very good for off piste skiiing, suitable for snowboarders. Bus running only each hour to St.Johann, no ski buses to Kitzbuhl as advertised in some leaflets. The hotel may be difficult to be reached by car on a snowy day without snow chains. Otherwise great place for a long weeekend, one week may get a bit boring there, there are no attractions in the town or shopping. Rental places do not have top equipment such in Kaprun, Hintertux etc, older models available.Nice saunas and pool.
good location, nice staff, spaces room, swiming pool, sauna romms are not cleaned good, dinner, dining room -too litle space, no drinks in sauna
The perfect location to the slopes and cable cars for skiing. The staff were excellent, very efficient and obliging. There were no kettles in the rooms, this would be really nice!!
Perfect for all the family.Right next to great ski school and gondola.Hotel facillatated all requests.Breakfast excellent and evening meal very generous healthy and delicious.Lovely view and quite.Rooms well designed. Would have liked more info in english available at front desk.A games room for teenagers wold be nice!
Right on the slopes, great location, it was new, restaurant were excellent in coping with our food allergies, food was good, has a nice pool, good ski storage, ski school right outside front door Some teething problems to iron out as a new hotel, drinks were expensive
Skiing and Spa
pritty old place! not a great place to stay....
The hotel staff are excellent. The price was excellent. The location for skiing is not that great. I did not like their dinner menu (4-course only) option. It would be nice just to be able to order off of a menu.
The "castle" is nice. No smoking room with strong cigarette smell; place wasn't that clean; big pool, sauna and steam baths too small
Ho apprezzato la particolarita' di alcune stanze,la bellissima camera da letto e la varieta' del buffet della prima colazione. La scarsa insonorizzazione delle camere da letto e il personale della reception con nessuna minima conoscenza della lingua italiana.
Interesting decor. Nice food. Staff stressed. No towels available for swimming pool or sauna. In need of renovation.
Very big and spacious rooms in a castle. Staff were very friendly. Buffet breakfast was very impressive with a really wide selection of choices. The hotel was a total maze. Its hard to find our rooms.
nice atmophere, friendly staff, good position, very rich breakfast very hard bed
Very little. Cramped bar. No internet. Food was price and average.
Very good Breakfest ,
The hotel room was clean, very comfortable, the staff were very friendly and the service was great.The location of the hotel was fabulous. The atmosphere in the hotel was relaxed and i would highly recommend this hotel, i thoroughly enjoyed my stay there. There was nothing i could complain about.
Location and really nice rooms! Some of the staff where not friendly att all!
the traditional decor, the food and staff
Rooms looked very nicely. Everything was fine. Breakfast was a little poor for 4 stars.
it was at the ski place, so no hassle with skis. food is good and cheap. Good place for families.
The country side it was located in. The name is misleading as it is more of a family hotel than a sports hotel.We booked the hotel for pool but were never able to use it as children and adults were jumping and playing rough despite the "no jumping in the pool" signs (no lifeguard or supervisor).We were assigned a table for breakfast and on the last day we were moved to a small table with no view.Shows that departing guest not valued
Good service, the friendly staff, possibility to approach at a hotel door on skis, a fine view on mountains from windows 1. To improve ventilation system in the smoking zone of the bar, becouse a cigarette smoke is constantly in non-smoking zones. 2. To improve assortment of a wine card and to lower to reasonable limits cost white and red wines. Even in much more expensive hotels wine is cheaper usually.
it was very convenient located, next to the ski lifts and you can enter from one side and live your equipment in to the ski room and be in to the room in 2 min just 1 English channel(CNN) .....
Was very close to the ski station.food was good. have only chanel tv in german.
Wery nice hotel with good stuff on quiet and peacefull location.Great if you want to enjoj peace and nature.
The downstairs bar was very cosy and charming. The barmaid was very friendly and helpful (and beautiful!). We wanted to order Fondue in the bar in the evening but were told we had to order it beforehand at breakfast-time. Unfortunately we were only staying 1 night so we missed out. It didn't ruin our evening but we were very disappointed with the inflexibility of the hotel. (I'm also a bit angry at this feedback form which was only supposed to be 4 questions. I count more like 14)