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Good attention to customer The hotel requires renovation! The shower hinges were rusty, the door rubber seal was hanging, the "do not disturb" sign and safe were not functioning. The hotels needs to make small repairs before theay become major.
Being so close to the Royal Palace and gardens. view from our window of the grounds!
The staff at the hotel went beyond what I expected to accomodate us, including assisting with the car rental. Also, while some of the guide books called the decor at the hotel non-decript or plain, actually the hotel is undergoing renovation, the room we had was all wired with the hi-tech capabilities, lighting, etc and had a understated, great modern decor. We really liked it.
Easy to find with car parking close by. The restaurant was open until 22:30 giving us a chance to get a meal even though we checked in late. The room was quite and the beds spacious. I can't think of anything!
The rooms were renovated and nicely appointed. I had a double for single use and it was fine. The hotel, on your web site, offered a two bedroom suite. They do not have any two bedroom suites, they only have junior suites which are certainly not the same.
you have to use public carpark, access is difficult, the staff were not very helpful
Nice Hotel good location. Noisy, very noisy, pay wi-fi, I stayed for six nights and they were unable to replace a light bulb in the shower even though I notified them on the first day.
Nice new room. Close to palace and shops. Uninterested staff. Not service minded!
Raffael in the bar and dining room - warmly friendly and welcoming - fun. Breakfast was very good. There was no information in our room about air-conditioning, hot water, dining room menu, the city and palace, television - especially English channels
position the room was too small
This 4 star hotel feels like a 5 star at a 3 star price.
Ease of use n/a
Room, nice and large.
The hall is a spectacular excercise in tastlessly showy design, complete with a flashy neon reproduction of Botticelli's primavera. I immagine this may appeal to some but to europeans it looks frankly outrageous. If you like trash tho... First of all this hotel is not in Caserta.Neighborhood is dreadful and dangerous. Getting there from Caserta Nord means you'll be forced to make a UTurn on the main street. Once there we couldn't find parking. We got to the reception, waited 10 minutes for a receptionist to show up only to find out our room was not ready. We were asked to leave our luggage there and take a walk (this translates into loytering in the main street among flamboyant day/night workers). Later on we got back and they gave us the wrong key so that we entered a room already occupied by somebody else (with all related security issues).We finally reached our small room. Broken air-cond.Overall design is dreadfully kitch, complete with fake neon-botticelli in the hall.
Excellent facilities in spacious rooms. Quite inside the building. Very good breakfast included. Value for money. Good for one night stop over to visit Caserta Palace. Very noisy outside (for example by the pool) as it's located on the junction of 2 extremely busy roads. Not child friendly.
The frendliness of the staff particulalry at the bar and reception The room access card did not work on a number of occasions. The hotel was aware of this and stated that it will be resolved at the end of this year but was somtimes a minor inconvenience.
Rooms were a good size and reasonably comfortable. Staff friendly and helpful. Hotel was fine for a 2 night stopover, would not really like to stay any longer. Hotel was quite empty lacked atmosphere. Probably better suited as a conference hotel
The aesthetics of the hotel. Nice rooms and halls. Great breakfast. Room equipment (e.g. shaving set, ). The hotel is a real museum! Too far from city center. Shuttle to city center not included (charged: 8 euros). No in room internet services (e.g. wifi). No bathtub. Shower too high. Bathroom was cold with respect to the room temperature.
lovely room and terrace with our room. Hotel looked very nice. only one retaurant open, staff in the retaurant were terrible, i complained to the manager as the service was shocking and the food not much better. Hotel did not charge us for dinner. very close to the motorway so no way you could have a window open at night.
comfortabe - clean - good breakfast - inside shoping centre - near our buseness in chis nola comercial centre nothing
very comfortable room. Ideal foe business in cis nola
Great architecture:mall, gardens,hotel,gim No shower curtain in the bathroom.Sound of the TV of our neighbor room
Very nice modern hotel, well equiped, clean, staff is friendly, perfect breakfast It was hard to find the hotel because all the guide signs are for Holiday inn, there is no mentioning of the name Idea Hotel Nola
Situated inside the shopping center complex Vulcano Buono, covered parking space (garage), nice buffet breakfast, nice design of the hotel lobby, rooms and impressive shopping center in the shape of vulcano with "crater" event space in the middle. Wireless is available only in the lobby - they do not provide wireless in the rooms and charges are applicable.
Friendly helpful service. Good shower and bathroom. Great position in town, near shops, attractive square, right by the Reggia (the big palace and tourist reason for being in town). All staff were very nice - breakfast staff went out of their way to give us great service and choice. The reception staff gave a great restaurant recommendation and drew a nice walk on the map. And great price. Signs suggested there was a gym but it wasn't open and showed no likelihood of being open soon (the designated space was just a storage room).
Oddly the hotel displayed no name other than 'Hotel' outside. Clean and moderately priced, it was good value for money and well located for visiting the Royal Palace. The breakfast was pretty unexciting. For the money, it provided a good experience. The staff were nice and helpful. The breakfast, included in the room rate, was not specially good.
The hotel was contemporary and clean. The staff was very receptive and helpful as soon as you walked in the door. The complimentary breakfast was good. Shopping district one block away. The thermostat was small and difficult to see and operate. It would be helpful to have a brief instruction pamphlet in the room for reference. A few dials on the thermostat not knowing their function. I booked 2 rooms and one room did not have a safe.
The lack of parking space was a major disadvantage
Clean and Good Value Food was mediocre.
internet pay,it would be very good to use free internet in your hotel. This would be a big plus to your hotel.
The staff was most excellent. The hotel facilities are all very recent and good. The breakfast was very nice! The lack of proper parking. The bathroom could be improved.
Good staff. Good location. Actually this hotel is not 4*. May be 2*. The photos on the site is much more better than reality. Could not advise this hotel to stay. Breakfast was poor. Actually it's hard to find quite good hotel with the good price in the cities of southern Italy, so if you have not any other ways, you could stay there for one night.
The rooms were pretty much suites, consisting of a living area and a bedroom. All was very nice, new, clean. Both rooms had its own AC unit. Free parking not far from the hotel was a plus, and free wi-fi also helped. Hotel staff spoke very little English, which is not to be held against them, just if you don't have a phrase book, it may be hard to communicate.
This 4-star hotel, nevertheless it is not very expensive. Rooms are very large, most of them are two-room. Wi-fi internet in rooms is very fast. Breakfast is very good. Hotel is very nice. Walls between rooms are very thin, so everyone can hear what in other rooms happens.
Good location and friendly staff. Good value for money.
Having a living room was wonderful extra space at this price!
Very close to the station and the staff were extremely helpful. Room was of a very good size and good value for money.
cleanliness, service, comfortable, spacious rooms close to reggia di Caserta
The nicest and most helpful staff on our entire tour of Italy
The hotel staff were extremely helpful.There were roadworks happening nearby and they offered to come and help us locate their offsite park.We stayed in Caserta to visit the nearby Palace and the location of the hotel was perfect for that. The rooms were generously proportioned with a sofa as well as a bed and the little extras like slippers and a robe to use were appreciated. Breakfast was quite ample. Difficult to access but that was more due to the roadworks than the location.
The room was excellent. Shower was stopped up and no hot water in the evening. Shower was quickly fixed and plently of hot water next morning
The suite that we had (and the building) itself was excellent . The staff were friendly but not trained to international 4 star standard and seemed unable to deliver even the simplest requirements. The restaurant and room service options were very limited and the waiting staff were appalling. Improved staff training and catering would make this good hotel a great hotel.
Staff were brilliant, couldn't do enough to make our stay as pleasant as possible. Facilities are excellent. Set in a wonderful area of the country between the mountains of Campania and deep valleys. Food very good. Close to a town (Telese Terme) for convenience but set apart to give a countryside feel. Not Really - have suggested that travel instructions are updated to make it easier to find.
Beautiful buildings ... a restored stone village turned into a top quality resort. Gorgeous pool and spa facilities. Too hot to take advantage of the sauna, turkish bath, etc, but lovely. Wonderful lunch by the pool - the baked goods are over-the-top amazing. I believe the roll I had at lunch was the best roll of my lifetime. Strangely we were the only guests for three days ... the local town, Telese Terme, is not a dream location by any imagination. We did find places to eat though ... locanda di pacchiana was a really good, inexpensive, local place for dinner.
Beautiful grounds and the design of the hotel was stunning. Fantastic staff. Very comfortable. Had a 'not quite built yet' quality about it! Obviously they hadn't quite finished it - but were doing very well in the circumstances! Also, the signage to the hotel is really bad so make sure you arrive in the day time and get them to direct you - again, I think it's just because it's not quite finished that the signs from the road are non-existant.
The kind attention of the staff. it was one of the highlights of our stay in Italy. no, it was great
The hotel staff let us deposit suitcases at Hotel Europe closer to the station while we looked around the palace. Really modern and comfortable hotel. Little bit far from the station. We had breakfast in the room, but the room was not so large with one small table.
The hotel was great. Good position to visit the Reggia, awesome amenities, all it's brand new and extremely chic none
The attitude and friendliness of the manager and staff were outstanding. Although we had some technical problems with the air conditioning and the wifi, the efforts and overall response by the manager and staff to resolve them was exceptional. Each room has it's own computer as well as wifi for mobile devices. The flat screen tv has a wide range of channels and the bathroom is state of the art and clean. Our room was also quite large and breakfast was served in the room at the time we specified. Parking was on-site and free. The issues regarding the air conditioning and wifi were unusual and not the fault of the hotel.
Looks quite modern, new and everything white
The rooms are modern. The stay is very convenient and comfortabel.
Very helpfull staff. Nice, clean and quiet room. Comfortable bed and bathroom. Easy to find from highway. I will choose this hotel again, next time.
I needed somewhere convenient late in the evening close to Naples and on the road to Bari and this fitted the bill very nicely! It was close to the motorway, clean, comfortable and good value for money. The staff were very helpful and friendly and the welcome they extended was warm and relaxed. The breakfast was not great, the selection was below average and the atmosphere was lacking in a sense of service!
Very good breakfast. Excellent rooms. Location far from city center. No Bus services or metro services to the hotel.
We liked the fact that the hotel was clean quiet and very near to our destination.Very good and tasty breakfast and dinner and very helpful staff.Finally we liked that it had private parking and very warm rooms. It had a little cold in the reception and breakfast area in the morning.
The hotel offers a great stay for the business people who enjoy comfort, good meal in breakfast and free internet connection the internet connection was really bad, this can be improved, at least you can check your email, but no more then this (can not download attachments)
Parking, internet, restaurant.
Hotel is very well positioned, and easily accessible. Staff is very helpful. The bathroom facilities were lacking. Shower was without a curtain and hairdryer did not function.
confortable for business-man locate in a strategic location to visit that area but you must have the car. In max 30min you can reac Naples, Vesuvio parck, Ercolano or Pompei and in 1hr you get Costiera Amalfitana Breackfast ends at 9.30, maybe too early
Nice room at good price, pet friendly, friendly staff even very late check-in.
Very modern hotel just off the motorway. We used it 3 times to break our journey from Sicily to France. Good value for money.
The hotel was newly built and very modern. The rooms were quiet and clean. The restaurant showed splendid cooking. Very convenient to get to the airport. Though newly built, the room already smelt smoky and damped. You could not use the pool since the pool area was booked by a birthday party. The credit card payment didn’t work. Luckily we had cash.
poor & dirty area
General all round quality of the Hotel and it's facilities. Surrounding area could do with a tidy up but as I know the the area well I realise the problems which occur. People who do not know the area might not be as understanding.
Great value for money. I went in July and although it was hot, rooms and public areas were nice and cool. I would class this as a good business hotel. Smartly furnished but a bit lacking in atmosphere. For a holiday or romantic getaway, you might want somewhere in the city or on the coast. The pool area is very pleasant for a swim after work. The local area is not very inspiring but it is in a handy location 10 or 15 minutes from the airport. Great food in the restaurant, especially considering that it is quiet and only serves 5 or 6 tables per night. location is nothing special
The staff were very patient in helping us with the problem we had with our taxi getting to the hotel and gave a good level of customer service. The room was very tired with wall paper coming off the wall and mould underneath visable. We chose this hotel because it was close to the airport and ran a shuttle but this shuttle was unavailable and chargeable which was not clear at time of booking. Taxis charge double tariff to get to this hotel so it would be better to stay in Naples centre and pay for a taxi to the airport.
Staff very polite and patient; restaurant was good quality - especially for dinner; excellent pool. Fairly difficult to find