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Good location. Generally pleasant and helpful staff. quick response from room service. Excellent potato and mushroom soup in the restaurant!!. Except for the bathroom safety issue, the room was good and when no opener was available for the minibar, one was quickly supplied along with the room service. We had a great view of Etna from our room that afternoon--an unexpected plus after spending ten days in other parts of Sicily. Downgraded you on "facilities" primarily on the safety issue. Like all European hotels, no one seems to make it easy for older people to get in and out of the shower/tub safely. Besides the wall bar, there are hold bars that fasten to the edge of a tub which are helpful in getting out. I have seen some here in the US, don't think I saw any in European hotels. Also square toilet seat was a surprise--we even took a photo because we had never seen such before--but I don't find that it is very comfortable to sit on!
Room was large and clean but next to some staff room at the very end of the hall downstairs so could hear loud talking. The location is good for travelers having to fly in and out of Catania airport. The hotel has a shuttle for 5 Euros. At a minimum coffee or tea should be provided for guests no matter even if they paid less than another guest. The hotel is not near restaurants and cafes so you would have to leave the hotel to go to a cafe.
Nice big room I did not like the fact that all companies kayak booking hotel com amoma publish one price and when you agree the price changes and ther is all ways a folse information that at the end you pay more from the publish price or you have to pay extras which are supposed to be included so please stop bloofing the customers
Room was a nice size and it was clean. Steph was unfriendly and unhelpful. Also, shuttle bus was full when we needed it. We needed to get to the airport at 5 o'clock in the morning. That's why we stayed at the hotel! Had to take a taxi for $20 instead.
Room spacious and clean. Close to airport. Shuttle pickup slow. Seem to run the shuttle hourly. So close to the airport it could be as needed or, at least, twice per hour.
The swimming pool, the breakfast and the fact there was outside seating at the restaurant We thought the food sereved in the restaurant was not up to the standard of the rest of the hotel. On most oaccasions the food was barely warm and not hot, service although polite and frielndly was incredibly slow and the menu was monotonous particularly on the last two nights when there were not even any dishes of the day to choose from
beach, pool, breakfast no adaptor for the plug, promise the charge for the phone, then turn out don't have a common one, staff English was poor and not helpful for this.
Internal decor was refreshing, staff were in the main helpful and the room quiet for a stop over.It was the nearest to the airport but still 10 mins drive. We could not be offered computer facilities to confirm our onward flight and there was no complimentary transit bus available from airport to hotel
We had a fabulous time at the Parco degli Aragonesi. All of the staff were very helpful and curteous and we thoroughly enjoyed our stay. I would definitely recommend the hotel to anyone who wants the ease of being yards from the beach, great pool and a good restaurant. It was so easy to travel into Catania and the holiday was great. We are thinking of booking again as we had such a good time.
Staff were very accommodating and took care of the few problems that did occur. Easy drive from the hotel to work and to the downtown. Quiet and not alot of traffic in the area. Wireless access cost.
Very friendly and helpful staff The beach area across the road was not so great
Kein Shuttleservice von und zum Flughafen am Samstag ab 13 Uhr und auch nicht am Sonntag. Man muss ein völlig überteuertes Taxi buchen. No shuttle to airport after Saturday 13.00 and also none on Sunday. These times would be the most important times to offer the shuttle to turists. You have to take a taxi wich is extremely expensive and at the end halve the price of the room. For this reason we never come back to this hotel.
good facilities, beach , pool, location to airport
swimming pool no early breakfast for at least a cup of coffee for early leaving
The staff were very hlepful and accomodating. I was looking for an airport hotel with a shuttle for an early morning flight and it was perfect. My room was fine but the carpets throughout the hotel are in bad shape. It gives the impression of slight seediness.
location, interior and breakfast Wifi didn't work at that time.
Very friendly staff, nice rooms, close to the center (5 minutes walk).
Everything in the hotel are very new.The staff is very helpful and kindly.
Hotel staff noice from the street
the only that no wifi was on place they told that no cards and we have to go to vodafone to buy moble connection sorry in a hotel normaly is free in malta you find free wifi even in a restaurant am not saying in hotel room but in reseption thank this was not the first time that we was in hotel
Everything was perfect. The best staff!. Very nice rooms, comfortable, parking, near city centre, near bus. It is a very good choice in order to have a pleasant time
everything was ok, early check out and late check in
The hotel was very pleasant inside, rooms well appointed. Outside not special but then no buildings are in catania! Didnt eat at the restaurant as was expensive and choice quite limited. Breakfast adequate
Room, breakfast, hotel interior, location are good. Hotel bar didn't work at midnight. Hotel staff failed to provide adapter for electricity plugs, so I had no ability to charge my laptop.
The hotel is less than level 4 stars, the staff at the reception desk is unprofessional!
The grounds of the hotel are spacious and beautifully landscaped, with a swimming pool and views of the sea. We enjoyed a fine dinner in the hotel restaurant on a terrace overlooking the water. The staff was friendly and helpful. Even though it is a large hotel that seems to cater to many business meetings, the staff offers individual attention. The equipment for the swimming pool near our room was quite noisy at night.
Rooms and hotel was dirty, breakfast offer was very poor.
the location - just on the seafront noisy air conditioning motors on top of our room - had to have the room changed. breakfast selection was poor.
Hotel very nice ! I think it was one of the best in this part of Catania. Good price for 4 stars. A lot of flora, swimming- pool, access to sea. Hotel close to the street, but you don't hear it. Great view from the restaurat or breakfastroom. Breakfast very, very tasty and big choice of food. Rooms comfortable and nice. TV rich in programs. About 20 minutes from airport by taxi or 1 hour by bus. Stuff have problem with english- especially waiters. Food in restaurant sometimes very good but sometimes terrible. Small choice in menu. No buffet lunch. I have big problem with mosquitos. Even by close the window they where in the room.
The hotel is Old School Luxury Italy. The rooms are brand new and great but the Lobby, Breakfast Room, and Pool can use a little modernizing.... Overall great and would 100% stay there again.
The hotel is located on the cliff and the view is so great! The hotel staff are helpful. I especially like the cliff besides the sea and the view we had at breakfast. And the breakfast is also great with variety. It's only the location is not that close to the city centre. All the other things are almost perfect. You can even swim and do scuba diving in summer! Omg! How can it be so nice?
Superb location. Great swimming pool and private coast area for swimming in the sea.
vew and location are v.good,excelent atmosphere. dinner menew of the restorant was surprisingly poor.
Were able to get a tour to Mt. Etna
the view of the sea bit too far away from town if you did not have a car
Excellent hotel and service, great pool, quiet and comfortable Outdoor music speakers at restaurant came on at 7am every morning, location wasn't really walking distance to many facilities/restaurants, some confusion on checking out as wasn't sure if I'd pre-paid the room as I gave my cc details on booking so assumed I'd paid already.
It's not a 4 stars hotel, I will say it is more a 3*
Sheraton Catania is the delightful hotel for family who has some children. We enjoyed playing the table tennis and swiming at the pool. We want to stay again!! We used the shuttle bus to go to the center of the Catania, but it was inconvenience about the arrival location and the time schedule. The hotel taxi which was called for going to airport early in the morning was very expensive!!
Semmi!!!!!!az hogy hazajohettunk!!!!NOTHING We were glad that come back home.The worst hotel which y ever stayed.Breakfast poor,small balkony not big enough for one,the room design year 70....and in the room internet is not avible, and, many many many things but is not enough time and place for this.DONT Goo too sheraton catania!!!!! Its a big shame for sheraton Semmi!!!!!!az hogy hazajohettunk!!!!NOTHING We were glad that come back home.The worst hotel which y ever stayed.Breakfast poor,small balkony not big enough for one,the room design year 70....and in the room internet is not avible, and, many many many things but is not enough time and place for this.DONT Goo too sheraton catania!!!!! Its a big shame for sheraton
Flexible staff allowing for earlier check in and slightly later check out to fit my flights Not really.
Staff was generally very keen on satisfaying requests. A very nice pool area and breakfast was excellent. Room is provided with a little terrace which gives privacy. My room was overlooking the garden and on the pool side area with in addition over the restaurant. As such, it was extremely noisy and even during the night (once at 1 am and another at 5 am) I was awaken by loud noises of staff cleaning either the restaurant or the pool side area. The hotel is quite in a remote area (far from city center and not as easily accessible by bus than what is advertised). As for the beach, there are none. Access to the sea is through stairs going down in the sea, these stairs being built on rocks (which are also everywhere and it is not really enjoyable for swimming - especially not for kids).
What a fantastic hotel,highly recommended,a real find. Pictures on web-site do not do it justice.Brilliant breakfast.
Pool and beach facilities were excellent. Staff were friendly & helpful Cleanliness of the hotel was very poor, dirty windows & badly vacummed bedrooms
Room comfort was good even if the bathroom was "old fashion". Breakast is indeed poor for the price and the fame of this hotel network.
The hotel met our criteria in terms of location, fascilities and cleanliness of the rooms. Our group really enjoyed our stay except the arised conflict during the check-out procedure. The staff of the hotel was trying to cheat us at the check-out time convincing us the the confirmed reservation didn't cost a thing. Outrageous!
Location is excellent - Staff very cordial and efficient - Comfort rooms - very good breakfast NA
Friendly staff (although the barman was sometimes difficult to find) Some loud, brash Americans who were obviously on their tour of Europe, and thought they owned it.
Staff were very friendly and the food was very good
1) the central placement of the hotel 2) in low season they can park your car themselves in the garage 1) the city itself is awful: very dirty, all walls and historic buildings are in graffity even fountain and main street, a lot of poor and dirty people on streets outside the 1 main walking road (so in the evening it's scary to walk). We ran away from this city on 3d day, although planed to stay for 5. The main reason to come here is Etna - that is fantastic. 2) the hotel itself is business-style one with old furniture with respective "old smell" in rooms. Think that it should be cheaper
Good quality, clean and friendly staff. A bit pricy. Location not great (Catania is not great as well) but close to the center.
position for exploring
Food in the restaurant was very good. Staff very helpful, courteous and friendly Our meal on thursday 21st was exactly the same as that on the wednesday although very good 20th. Howevber a word with reception ensured we had different menu friday and saturday which were bo9th excellent. some thought need sto be put into serviuce for guest who stay more than 1 night
Well appointed and tastefully furnished. Friendly staff on the whole. Excellent food and breakfast - beware of the gourmet dinner, it has 8 courses! Not a great location, being tucked away in side streets a fair walk from the city centre. Driving is impossible - allow 1 hour to get to the airport at busy times.
Free internet in the room and free drinks in frig, very nice deco overall.
The breakfast and the dining area were lovely and the staff excellent. We are very comfortable in recommending it to others
I liked most the comfort of the room especialy the use of the air conditon,and the tideness of the beds.and next time i will be visiting Catania again I will book overethere.
We were in honeymoon and receptionist upgrade us to a suit.Staff is very helpfull and friendliness. Location is center and walk distance to many places. Smell of the room, Ac is not working proparly. Internet is expensive.
The staff were very helpfull Nothing
The location of the hotel was good, it is on the main street and near restaurants. The bus to the Airport is just outside the door and cost only 1euro, so dont bother with a taxi. The staff could have been more helpful. we went upstairs to the roof bar on our first night and were charged €8 each for a drink, there was a buffet set out, but none of the staff bothered to tell us that if we paid one euro extra we could have had the buffet included. The reception staff didnt seem to know much about the Mt Etna tours, they werent able to book one for us, yet when we rang the tour operator from our room, we were able to get it straight away. The lobby of the hotel was always very quiet, very few people around, a strange feeling.
Friendly and helpful staff.
the bed as to hard
Staff was very friendly and helpful. The buffet breakfast, featuring both hot and cold items, breads, cornetti, cakes, champagne, and juices was not only delicious but the best that we have had in Italy. The room was clean, modern with comfortable beds. The location was ideal - right on the main shopping street of Catania and only 5-10 minute walk to the Duomo. The hotel is also very near the main open market selling fresh vegetables, fruit, bread, meat, and clothes. We stayed at the hotel in February. The temperature of the room was preset to 26 degrees Celsius. It was a little bit on the warm side. Although we tried to change the thermostat, it always reverted back to 26 degrees. This is only a minor complaint however as everything else about the hotel is perfect.
The location is excellent and the staff were so helpful and obliging. The cleanliness both of the room and the common areas was extremely good - better than in a number of 5 star hotels around Europe i stayed in.
Staff is excellent. Price is very good. I will come back again.
location in center of catania
Spacious room, clean and nice bathroom. Nice staff (Alfredo) ! Modern and nice pool, great breakfast, lots of choice. The hotel is about 5 min. from the city centre. There is a hotel shuttle, but the shuttle doesn't drive frequently. Drinks and food are pretty expensive in the hotel, glas of soda eur 4,-.
cleanliness and the pool
The pool was in excellent settings and very ease to enter if one is elderly. The food and service also excellent when we dined in the evening and the atmosphere was lovely. The hotel itself is a little shabby and too drab for a mediterranean seaside resort, it could do with a nice light uplift. Apart from that we enjoyed our two day stay. A little more care on the cleanliness in general
The hotel is in general nice, namely the garden and the swiming pool. It's located near the beach, although it's on the other side of the road (no direct connection); The hotel is in front of a noisy road; the employees are nice in general but need a little bit more of organisation; we found the bedroom small for one couple and one child
Rooms were very clean and good size Lower your food and beverage prices. We stayed at this hotel due to the location of the closeness to the airport. Also taxi that was hired from your hotel was an outrageous price for a five minute drive to the airport. Hotel should provide a shuttle to the airport as it is so close.
Double room was spacious, clean and comfortable. Buffet breakfast was excellent with plenty of variety including hot food and fresh fruit.The hotel staff were very helpful. The hotel has a superb swimming pool and offers access passes to the adjoining beach. It also operates a complimentary airport and city centre shuttle. Free WIFI is available in all the rooms. The hotel restaurant meals were excellent and reasonably priced. Parking provided on the site. Have no complaints about this hotel.
Near to the airport, nice green garden oasis in the town. This hotel is too far from 5 stars.
* REstruant made some good food (pasta at least). * Close to airport if yo on you way home (But is is not reaally possible to work to airport even it is only 2 km away). * Rooms to small! * Resturant service limited (only from 20 o clock in the evning, hence ,ot good for famillies with small childeren). Limited selection for room service! PRICY prices!
Pool. Still no fitness center. I stayed for a week and breakfast was the same every morning. Overpriced menu.
The location close to the airport and the nice room
Terrace bar was very nice and service there was good.
staff breakfast was very poor and the hotel is rather dark inside.
The location the hotel is close to city centre anb walking diatance to many historical monuments, shops and restaurants.
Central location (easy walking distance to historic centre, quiet at night), helpful staff, attractive building
The room was really beautiful and the buffet breakfast was great - lots of selection and the freshly made coffee really added something. Loved having it out on the terrace too! The bathrooms were also a really nice size and had a great shower. The people at the front desk definitely could have been a little friendlier at some points, and the most friendly one gave us all wrong information for the bus times.
Hotel royal is placed in the prettiest part of Catania. A walk away from piazza duomo and piazza universita and Etna st which has amazing shops. It's the best location in the best price and value for your money. The hotel has a beautiful design, each room is special, very helpful staff and awesome breakfast. We had such a great time and we felt like kings staying there :-)
Good location; palatial rooms - great bar with fantastic views Too many electronic hotels on shower, lights, curtains etc that were very confusing and difficicult to use
The room was elegant, well designed and extreamly comfortable. The price was dirt cheap for the quality of the hotel (89 euros). The Hotel Royal is on the same level as a 5 star Grand Hotel.
Staff were very freindly and willing to help i.e. they provided me with a map of the town so I could squeeze in some shopping after allday meetings! :o) The decor in the hallway is a bit dark, I guess this could be romantic if travelling in a couple but as a lone Business traveller I always made a dash to my room!
High quality accomodation More pillows required.
great room, modern facilities in a baroque style design, interesting design of the lobby, great terrace, friendly staff who knows English. a bit noisy due to the passing car, but totally worth the effort.
When I booked the hotel it says: last room, book now. When I got there, there was nobody except 2 swedish persons.The hotel is nice, but if there are no guests, it's no fun. Design hotel, maar ook klassiek antiek gedeelte, erg mooi. internet to expansive, the price is 0.75 ct per hour but you have to pay for 24 hours. small swimmingpool. beachshuttle is ok, nice beach. nothing to do in the neighborhood but busstop to centre is outside the hotel.
Quiet location, far from city center, convenient if you have a car. Professional staff, we could choose a room on the modern part of the hotel. Beautiful social area in a classic style. Very good breakfast. Paid car parking.
Friendlyness of the staff, excellent view from the breakfast room, nice bar
area not great but hotel was lovely car parking space
Unfortunately, because it was the end of our long travel from the US, we slept though our stay
quiet at night, pleasant to be away from center of city internet is expensive !
friendly staff in particular the waiter from Mauritius and the bar tender. rather a long way out of town. The map did not make this completely clear, to me at least!
Very friendly and personal welcome. The rooms are very spacious with large bathroom, especially for a hotel in the city center this is rare, as goes for the private car park. Very nice brioches at the Italian breakfast....so really excellent place for visiting Catania and to be recommended!
very clean rooms, free bottled water in room replenished daily, nice helpful staff, good breakfast, big spacious rooms, as good as a four star no
One of the best hotels we ever stayed, very helpful, kind,professional, smiling staff.Good hotel, good location, excellent price, excellent service,good breakfast, room and bathroom comfortable and clean.
On-site, secure parking, location, greeting and advise for touring from staff, friendliness of staff, larger room and bathroom. Nice touch having chocolates on the counter in the lobby.
Our massive bedroom and terrific breakfast! The secure parking was a great bonus.
The location of the hotel in the town center allowed us not to use the car, avoiding the traffic jams of Catania
good internet access water leakage from the shower room to the direction of the toilet
Extremely friendly people, very good location, good parking, totally worth the money. I recommend it 100% If your room opens to the Via Etnea you cannot let your windows opened because of the street noise.
I stayed at this hotel for 2 nights, very happy, the room is very large and very clean, the breakfast is very rich.
I was given a room in an adjacent building and ended up being locked in the building. I was charged for a large room which I had not requested which almost doubled the rate. As a solo traveler, I didn't feel safe in the building and didn't sleep. The decor needs upgrades, it's not at all cozy or warm.
The friendliness of the owner and the personnel. The room was very spacious and quiet.
The hotel looks very new, nice lobby and remodeled rooms and bathrooms. The room was very small, the location was great, as long as you walk left when you get out of the hotel (if you go right you'll find lots of hookers, waiting, sitting on plastic chairs, i'm not joking). Great restaurants within 1 block, friendly staff.
NIce hotel renewed 2010, nice staff, 5min walk to centrum, amazing value for money rate
Nice design, new furnitures. The breakfast was extremely disappointing, the served us three tiny (3 cm diameter) bread slices and some crackers. Far from being enugh considering that it is a 4 star hotel. Air conditionning was inexistant in the public areas outside the hall.
clean, very close to the city center.. girl at the reception did not speak English at all.. very strange futuristic design, felt myself like in a mental hospital.. poor breakfast..
This hotel is a good surprise. According to international standards, it is a real *** hotel. According to Sicilian standards it is much more than the usual *** hotel. The personnel provides very good advices: for visiting the country, for visiting the city, for restaurants... The localization is perfect to go to center town. It is also perfect to circulate in and around Catania (taking into account the local driving way). Rooms are very large. Parking is in the street. It is recommended to ask the personnel to survey the car, but also to help to pay the parking during the day (they are very gentle also for that). It could have been a very good place for families... except that the hotel is located in the border of a desperate area where pitch are operating. A very "glàuco" part of the city (no trouble coming from it for adults).
The staff is so kind, the building wonderfuly renoved! I had an upgraded room!
The staff was very helpful and the hotel and room were both very comfortable. The breakfast was also very good. Catania is not the most scenic city in the world and the outside view provided on the hotel's website gave a much more flattering impression of the hotel's immediate surroundings than actually is the case.
The Liberty hotel has it all: great location close to the center of Catania, extremely helpful staff, and charming decor.
The nice ambience, the cleanliness, the quieteness altough it's a hotel in the hart of a very busy city. And the - according to Italian standards - nice breakfast.
Lage, Service, Ausstattung
The personel was very kind, very helpful. The breakfast is fine, our room (Junior Suite) was very beautifully decorated and comfortable, with a terrace. Very calm area.
Beautifully decorated in Italian furnishings and tapestries. Inability to control room temperature. Hotel policy is not to run the air conditioner in October, despite the fact that outside temperatures were in the high 70's/low 80's during our stay. Since the A/C was not running, there was little air circulation in the room. Opening the exterior windows overnight was not an option since outside road noises and barking dogs were not conducive for sleep.
Stuff is really really friendly! It is my second time in this hotel.. And I am very content! The end of breakfast should be at 11..
Staff vrey helpfull, very nice,would stay again. no complaints
The rooms are very nice, I stayed there twice, and once they gave me a suite for the price of a standard double room, which is nice as well. The staff at the breakfast were extremely nice and the lady at the reception made a tremendous effort to make our stay more comfortable having a little child. The location is not so bad, as it is walking distance from the center, but the street itself doesn't look very nice. You park your car in the street and at the reception they did not explain very well that you could buy your parking tickets there. Consequently, we had a fine.
very beautiful and comfortable in details
The breakfast These are all things i didn't like about the hotel: Impatient front desk staff but that may be because they were short of staff and the long queues. for a hotel claiming to be 5 star looked a bit tired. Bedroom wall lights nearly coming off the wall. Some desk lamps not working. Wall paper peeling away from the bathroom wall. The room phone did not work. Only one computer with small screen to access internet - for a fee and this took 10 -15 minutes to connect.
We asked for another room on our second day (as it had a rather unpleasant smell) and were given a much better room. All 4 of us found the pillows very hard and uncomfortable. One of our party asked for a softer pillow but the replacement was no better.
Nice big room with all amenities. Didnt have view of mount Etna as promised and didnt have tea/coffee making facilities.
i like the design of the hotel. its my type 100 %. the rooms are very nicee...beautiful andd clean and i found a lot of people smiling and help you alot. the breakfast was very good excelent service and everything clear in the kitchen there is nothign i can say negative and sure im coming again next time 1 thing i don't like.. aspecially in the night i found... i got there about 3 am in the morning and i found a man and asked me if i was a resident there and he didnt belived me and had to check in the computer ..
excelent room & breakfast. not much information readily available on tours etc, had to ask at reception.
the telephone system was out of order
Location was convenient. Good parking, which is a rarity in Italy sometimes. Safe to walk to other areas of the city. I thought the carpet was very shabby, stained, and worn out. It made a beautiful hotel loose some appeal.
Nothing in particular; advertised as five star hotel but in reality does not offer what is expected in "five star" hotels. On arrival there was no body to help with our lugage. We had to drag it from the taxi to the loby. Air conditioning of the "suite" was not working; staff at the fornt desk refused to move us ot a diferent suite or room; It toke three days to get the air conditioning working after complaining repeatedly. Hotel's personel very un-professionaly and not corteous at all in general; there were very few exempitions; never had this experience in Five Star Hotels.
big room, nice bath bad smell in the room, despite parfume diffusor
spacy rooms no hot water in the morning