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Staff were excellent -always helpful and welcoming -food was good -pool was excellent, very clean and well presented with good chairs /shade Rooms were small,sea view was limited,bar area small & did not open so no evening/night social activity in hotel
Very pleasant staff, welcoming and friendly, both in reception and in the dining room. High standards of cleanliness, and well designed public areas. We would certainly return. Disappointed that the spa was not available during our stay due to refurbishment. This may have been notified to those booking directly with the hotel, but did not appear on Bookings website
Good location in a quiet area, but near enough to transport links with the rest of the island. Professional staff who were polite and did their job well. Excellent food. Good facilities, for a fairly small friendly hotel.
The pool was very nice and our room was small but comfortable. Reception staff were helpful, although they spoke very little english. The spa baths were nice. The hotel was very clean and well looked after. Shower was luke warm and not powerful. Restaurant and bar staff were not particuarly friendly or helpful. Breakfast was average. The hotel beach is very small and is very crowded. The bar appeared to close at different times each evening and therefore could not get a drink on some occassions.
the facilities, the indoor whirlpool is awesome, the sauna...we loved it. the breakfast buffet is good we did not know about the dinner dress code, because we only brought beach wear... the food room service is not adviceable, the sandwiches we got we're dry
Paola and the staff at the hotel were absolutely fantastic and were truly focussed on providing the best customer care. The bathrooms in the rooms could benefit from a little refurbishment.
Wellness center room was nice but very very cold
The advice we got from the night porter on our first night was perfect for us. We could plan our days out that evening with his help. We would have liked to use the bar on the roof top but maybe it was closed as we might have arrived slightly off season.
Excellent location. good food. spa is a great extra. almost all staff very friendly and efficinet One mmeber of staff at reception lost her temper and ranted becuase we left wet foot prints on the floor. She was correct to highlight this becuase it made the floor slippery but I do not go on holiday and pay money to be shouted at. a courteous reminder was all that was needed
This Hotel is in a very quiet part of the resort,staff were friendly and helpful ,breakfast was 1st class-great coffee,pool and spa facilities were good. When i arrived i was told there was a problem with my booking(which i made 6 weeks before) and they could not accommodate me for the 1 st night of my 7 night stay and i would have to stay at a nearby hotel for the 1st night,they put this down to a problem with Booking .Com.i was given a free taxi to this hotel which to my mind was not as good as Villa Durruili,though i was charged the same rate for this night as for the 6 nights at Villa Durrueli.As a way of apology i was given a free massage in the hotels' Spa.The room i was given was on the ground floor juast off of the bar area,on the website it stated that single rooms were on the second and third floor.I would stay t this hotel again but i think i would make my booking via telephone.
How the resturant and staff treatd us. We like atmosphere of the resturant over looking the bay. We had some problems with ac in are room and we complain about it and they were unable to fixed it.
The heated pools were nice, breakfast was ample and varied. The water from the faucets is all really excellent- we wondered if it was also thermal water. Nice walking distance from Panza and Sorggeto. Overall good value if you get a good price on a room. (We stayed in an economy room during low season). Our room was across the busy street and up the hill; kind of an inconvenient walk for using the pools. Our room had ants, but the staff did say they would take care of them.
The ppol, spa, and staff were great. The rooms were not up to 4 star standards so I felt a little mislead. The rooms were not attached to the more modern hotel.
very beautiful views of the ocean. Breakfast was nice. staff was friendly. The shower doors in room 825 are broken. Water floods the floor as a result of shower doors that do not shut completely. This was only a minor set back. Towels helped here.
I liked the sea view and air, hotel architechture, design and decor, spa and pools, restaurant and the amiable waitors, food, plants, homelike atmosphere tv programs were only in German and Italian, internet access was provoded only in the common area with the queues to the only note-book, I particularly dislikeed rough soldgers' blankets on the bed
the beach is rather small
good breakfast for Italy, good location (20 min steps from main port), termal pool is free for charge, good bathroom poor gym, internet is not free
My sister and I had the water front room with the balcony and it was very nice and comfortable. The uninviting look of the spa pool because the water was discoloured and rusting pipes were visible. Also, the water was tepid.
We had a very nice view from our room even though we didn't ask for a sea-view room! The view of the "Castello Aragonese" was simply gorgeous! The beach...if it can be called a beach! It belonged to another hotel, a 5*, but it was very small and the water was always washing off the sand under our sunbeds. They could do better!
Beautiful grounds and access to beautiful cove with refreshing water Service was outstanding at pool and at restaurant Very responsive to all requests. Breakfast was very good. Rooms were a bit cramped. Although could be considered a plus you were isolated to rest of island We did rent a car one day. Some trees should have been trimmed that blocked sea view from our room.
Fantastic location, good facilities, Difficult for people with problems walking - you had to call a golf cart (of which there were only 1 or 2 to get anywhere)
Beautiful resort, with gorgeous views. Staff and service were impeccable. Wish we could have stayed longer. A lot of steps.
all was really great! nothing
the best experience at this hotel was the breakfast at the roof with a gorgeous view on Aragonese castello.. it was also nice that they offered us a room with sea view although we booked a regular one with village view, of course they charged us the same price... the beach is not good at all and generally the sea facilities even in the 4 stars neighbor hotel was better.. they have a swimming pool and thermo pool with the same beach.. but the beached are generally not that good at Ischia ponte area, we used to go to forio, lacco ameno or to the south for a better experience...
Nothing really special could be mentioned Small territory - hotel is actually on the busy street of the town Ischia; very small beach - tiny beach located in between two public beaches extremely overcrowded, poor swimming facilities - you swim in between hundreds of motorboats packed in front of the beach; poor location, small rooms
The hotel now had satelite tv with flat screens.....also free wifi in the lobby....reception staff is very friendly. Hotel is 300 meters from the best restaurant on Ischia....O Sole Mio
I have stayed there before so the familiarity was the best part - the view is fantastic! There is a lot more you can do in the hotel, as the hotel is connected to the Mare Blu next door but did not find this out until the last day - also evening dinner used to be served out side which I enjoyed very much now this has been cancled
The hotel was delightful and staff helpful and courteous. The weather was not good .
A very pleasant hotel at the edge of the sea in Ischia Ponte (despite Google maps who have this wrong) . I had a single room that was quite spacious as these things go. The bathroom had every necessary piece of equipment although was quite small, however the single room could be used as an extension. The bed was comfortable, there was little if any noise from the road outside and the airconditioning worked well. Service was excellent. I did not try the "spa" facilities as they don't interest me, one being male and two, being past redemption. I did eat in the restaurant, and found it a very pleasant experience, good food and placed on a extension over the sea. The "beach" is small if you want to play with the sand, however plenty of sun loungers available for those who needed them. Restaurant might have been more geared to those on half-board in that the menus didn't carry any prices. Not a great problem but you need to either watch what you are ordering, or have a deep enough pocket at the end.
Hotel staff Facilities
Helpful staff. Great location.
Ｔｈｅ ｌｏｃａｔｉｏｎ．．．near the beach. Ｔｈｅｙ ｄｏｎ’ｔ ｈａｖｅ ａ ｂｉｇ ｐｏｏｌ ｏｒ ｔｅｒｍｅ．Ｗｅ ｈａｖｅ ｔｏ ｇｏ ｔｏ ａｎｏｔｈｅｒ ｈｏｔｅｌ．Ｉｔ ｗａｓ ｔｏｏ ｍｕｃｈ．
Sea view. Light,airy rooms and communal areas.
The Spa Termal Swimmingpool and the architecture. There was not lift and we stayed at the 2nd floor.
Very clean facilities; responsive, helpful and supporting staff; meal is very good. The hotel is very close to the beach with a real sea-view.
Good service, but quantity of small kids and german grandmommaz woz overwhelming. Not very suitable for good sleep, when kids start to cry early in the morning. Nope
Excellent views from the room, if a little far from the beach, but generally a great location on the island. Food was excellent and staff were helpful, albeit with limited English. The bed was as hard as a piece of plywood. Had to use spare blankets under the sheets to make it tolerable.
Fantastic location. Good facilities at the hotel. The staff were attentive and friendly. Food was fantastic!
Extremely clean, very helpful and professional staff, and great food. Spa was only open during the morning.
The location is fantastic, the view of the sea from the room was perfect. Quiet hotel, not on busy streets, mid age customers, no kids - a perfect relaxing place. The outside pool with thermal water at 36 deg. Was extraordinary!
Service at San Montano was among the best I've ever encountered. From the front desk staff to housekeeping to the servers to the drivers to and from the port, everyone was immensely helpful, professional, warm and dedicated. The location is stunningly beautiful - you can swim in one of eight (!) different pools of varying sizes and temperatures and see this beautiful corner of the island from up high. The entire hotel/spa is spotless but not sterile. The rooms are beautifully appointed with high-quality amenities, and the decor is warm and inviting without being cliche. You will want to stay here forever.
Excellent thermal water pools, great view from the window and the balcony, the personell of the hotel was nice to give us an excellent room with a great view. Special thanks to Marco the driver of the hotel shuttle bus which took us from the hotel to the beutiful sand beach. He is very nice. Some of the restaurant personell is not nice enough (not all). The price of the dinner served is too costly - 40 euro per person.
Quite clean, nice. The young gentleman at the reception was very helpful and nice. The hotel is equipped with SPA and swimming pools, but we didn't use it, because no one from the staff told us that what is provided in the hotel. We learned about it only before leaving, and all the facilities are working until 19.00 with a break from 13.00 until 17.00. It's very inconvenient. The biggest problem is the lady at the reception, she doesn't understand English but pretends, that she does and it causes misunderstanding. When we asked her about the hotel and the Island, she replayed that we can find all the information in the Internet. It was first time (and we travel a lot), when personnel couldn't help us. The hotel is not on the shore, so you have to go to the beach, which is across the road. The evening meal in the hotel (if it is not included) is very expensive, you'd better eat outside.
Rooms are well cleaned. I really appreciate efforts of cleaning staff. Most of the staff speaks good English and sometime German. However, a lady at the reception does not speak good English and was not helpful, because she tried to avoid answering my questions about transportation. Although it is well maintained, the building is old and room is not so spacious.Bed and TV is small. Air-conditioning is old and not strong enough. I have to say that the hotel fee is too expensive even with special discount. The town is not so lively as the hotel and I would recommend this hotel only who wants to experience a stay in a old resort. All over the site, including pools, smells bleach.
The staff were extremely helpful in translation issues that I had with my Italian cousins who did not speak English. It was October and the air conditioning has been turned off, but in my opinion it was still too hot to be without air conditioning.
The hotel is beautiful and in a great location to get to the port of Ischia and the rest of the island. There are lots of local restaurants and easy access to the sea front, really lovely. The age of the other occupants was generally in the 70's or older, so don't expect lively evenings.
It was friendly staff. Excellent dinner,good SPA. Nothing
Friendly and helpful staff, nice rooms, good spa Dinner could be served outside
Very clean, new hotel with excellent view and helpful staff
GRACIE MILLE! Five stars excellent service. Nice atmosphere. Brand new hotel with nice design. We really enjoyed our stay and also the Grifo family shops on the island.
this hotel is perfect on many levels. It is family run and charming, beautifully located on a hill overlooking Ischia. Very clean, very high quality furnishings and lots of attention to detail. The price is amazing considering that this is a luxury boutique hotel . Very good food but the dining room is too harshly lit. That was the only small minus.
My daughter and I had a great holiday in Ischia. We stayed at the Hotel Grifo which has a modern, contemporary and smart deco that is very pleasing to the senses. I loved the mountain and sea views from the hotel - which are out of this world! We enjoyed basking by the pool or just relaxing in the beautiful well tended tropical gardens. There are a lot of vantage points to sit and relax or just listen to the natural world going by (roof terrace, by the pool or on the hotel patio. My daughter and I found the staff very curteous and helpful, Belissimo!!! I cannot fault it. Since I holiday in Ischia every year, I will most certainly stay at the Hotel Grifo De Charme again!
We had a fantastic time at the Grifo. The staff were friendly although for some the lack of english was noticeable, but we managed very well overall. The female reception staff were excellent & very helpful. We had a brilliant room overlooking the sea & onto Vesuvius - which was spotless. A huge bed and a double shower gave it that "wow". The blue & white colours, along with the simple slick lines of the room were well chosen. Exactly what you needed in the summer heat, cooling & fuss free. The extra €25pp for dinner is value for money compared to what you would pay for a four course meal out, well prepared & presented. A shuttle service took us to town/nearest bus stop, so no long walks to the hotel. A lovely quiet and small hotel,perfect The breakfasts were as good as you get in most hotels, although muesli would have made it even better. Cold scrambled egg was kept in a heater which was not turned on.
We were part of a group of 3 couples staying at the Hotel Grifo and we all agreed that our stay was wonderful, an extremely warm and genuine welcome by the reception staff (Marco).The flexibility of the free shuttle run from the Hotel was very welcome indeed. The facilities were all excellent. The Breakfast in particular was one of the best I have had in Italy. It was a shame that we only stayed for one night. I also wish that the Hotel would remain open over the Winter season
The Hotel is very nice on a very high point with good views of the sea or mountain. View is was from the shared area outside the room but some rooms do have the view from the room. also it is high up on the island so renting a car or taxi's are required to get around either way if you run around the island much you will need 40-50E a day travel expenses.
Nice & warm hospitality, stuff was always willing to help. The hotel is well maintained, & super clean!
Very friendly and helpfull staff. The room/terrace/hotel is spotless clean. There was a free shuttle to Ischia and Cassamiciola which could be agreed with the staff. Breakfast was acceptable. Good value for money. I booked the sea view room which was a bit disappointing, because you do not have direct view out of your window, you need to stand on the terrace and look to the left between the trees to see the sea.
Everything absolutely excellent: staff, rooms, swimming pool, dinner, transport services. Quiet position with great view. One of the best places we have stayed on the many trips to Italy. Top price-quality ratio.
Facilities, proximity to the Port, friendly and efficient staff
The hotel is ideally situated next to the harbour, the shops and restaurants. We had a harbour view, and I think it is worth paying the extra as other rooms look out over buildings.
Very friendly staff Bed was very hard
Wonderfull hotel. We stayed 3 nights before Easter, at a very low rate. Although we booked a room without seaview, we were upgraded and got one of the best rooms in the hotel, due to low season, with a large roof-terrace (room nr. 404) overlooking the harbour and sea (like rooms 401-403). Great service, friendly staff. Thermal pool: first floor. Swimming pool on the roof. Clean and comfortable. No.
Polls with warm water (1 internal, 1 external) ; confort of the room ; breakfast (with a lot of cakes) ; efficient and kind staff ; nice location (in the port, close by the embarquement wharf but quiet) a pool closing time a little bit later (now 7:30 pm) would be gorgeous
the staff was extremely helpful and friendly; our room was randomly upgraded to sea-view with private terrace when we had booked a without sea-view room; towels and sheets were turned everytime that we left the room and we got chocolates on our pillows; loved the welcoming drinks and snacks we received also. i cannot say i have any complaints at all.
Staff, facilities and service were all excellent. We were treated like friends throughout our stay. Personal service and attention to detail was most evident at the Aragona, which stands out as one of the most pleasant hotels I've stayed at. I would recommend this place. Being only seconds away from the bars and restaurants means there are some inevitable sounds of liveliness in the evenings. It goes with the the territory.
Great location! Staff was very attentive.
Excellent location near the port and shopping & pedestrian areas. Local gastronomy just around the corner. Room with seaside view gives you permanent picture of intensive marine life. Nice sun terrace on the roof. Generally hotel is simple but clean and comfortable. The breakfast is too small and unvaried.
nice people, ready to assist with requests, great room with a sea view and a terrace no WiFi access to the Internet
spa facilities and breakfast
A 5 star hotel that really was at that grade and had staff, rooms and service that really delivered.
Superior hotel decoration, very helpful staff and excellent service. Great restaurant meal.
We loved the indoor natural thermal pool. The room was really beautiful and the restaurant was excellent
Personnel is talking fluently english and is very helpful (hotel, spa and restaurant). Not at all bureaucratic. especially the spa and the restaurant make a very clean impression. the doctor is super efficient The price of half and full board is too high. therefore I booked only bed-breakfast
The food, the decoration, the service and friendliness of staff The rooms are a bit small and noisy. Insulation from adjacents rooms is poor
Great pool on roof, shuttle service from hotel, great breakfast, balcony off room Surly staff, prices at poolside bar, ants in room
The hotel staff were excellent and the rooms very clean and comfortable the breakfast was extremely limited, could be made a lot better, no variety. Beach and pool facilities very limited space, evening food just ok , we both felt that the hotel would benefit from some new ideas, I would say that they have done things the same way for years. Evening entertainment repetative and boring, again could be better presented. No information on the island attractions we had to ask for this. Bar staff excellent. Value for money average
The personell of the hotel is very friendly and the views from the hotel are also very nice .The hotel is very close to the beach and see . The hotel is a bit outdated but that also gives it a bit of a old colonial style.
The location is great and the convenience of the facilities of the hotel are also good.
Enjoyed dinner in their restaurant. Nice entertainment after dinner We were very disappointed in our room. It was musty and felt unclean. We had asked for a terrace view. We were on the ground level with bushes blocking our view. Our hotel clerk was stressed and had already showed us an even worse room before this one. After climbing many, many steps we just settled for the second room he showed us. We had arrived early and they told us that it was too early to check in. When we returned we were told they didn't have anything left. It was ironic that the restaurant had a dress code and our room was a one star.
The view from the room towards the gulf of Napoli, good air-condition, good sized bathroom. Nice to have the ability to swim in the ocean in a private area (long stair down from the hotel). Easy access to/from the port area (20 min hike). You need to wear swim caps in the swimming pool and it was smaller than expected. The 'beach' 500 m from the hotel (as per the hotel's website) is not really a beach but large rocks you can sit on.
The view of the port & coast line from the room balcony was fantastic. The hotel staff were verry friendly and courteous. Reception staff, even when busy, had time to answer questions and offer knowledge about the island. Restaurant staff verry efficient and welcoming. Easy to get to and from other parts of the island as the bus stop was right outside main gate. There was nothing I did not like during my stay but I felt the rooms were a little tired and dated (although the maid kept the room tidy & clean). Noise was a slight problem when people in rooms next door walking about in shoes on tiled floors at 5am!! Guess theres nothing one can do about that.
Travel around Ischia Island and use the Hotel facilities(spa, pool etc)
Location, view from the room. The service and staff is horrible, I have never met such un unkind staff, you have to pay for their every smile, if you pay for all their offers, then they are kind, if not, it is your problem. They lost my husband's expensive T-shirt and didn'e even apologize. The answer was" what can I do, I can do nothing", I was shocked at this and when I asked to connect me to the general manager, they solved the problem saying she didn't speak English, that was what they did. Horrible service, I don't recomment going there definitely.