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The location was convenient. The breakfast was good. The staff was helpful. There was too little hot water. The hallway was in disrepair.
The room was very spacious. The Hotel is old and the location is not really nice. Not far from there, you have shops and restaurants but the position and the isolated street makes it impossible not to take the car. Good only if you need a stop over near the highway.
Room is good Requested for dropping at Fara Sabina Station at 10 am after vacating the hotel. Your staff said no shuttle can be arranged and we have to go on taxi on our own. As per your website airport shuttle has to be arranged while your staff stated that we have to get into morning/ evening shuttle only which sounds ridiculous that flights schedule wont be suiting to your schedule. Hotel being located at remote place and very poor shuttle service i prefer not to choose your hotel and i shall caution same for my colleagues.
Helpful staff. Very good restaurant, but was closed on Saturday night! We were attending a reptile show 3 km away, and hotel provided free transport. Shopping complex and cinema next door.
The reception available h. 24 and the excellent breakfast
It was difficult to find the way to the hotel from the highway.
asked if i could heat up some food in dining room for my little child and was told sorry i couldnt.my taxi to the airport was late by 45 minutes
Almost all the staff spoke or understood english and were polite, friendly and very helpful. The hotel was ideal as a base to travel from. The lift was very very slow and only had room for 4 persons. The bar ran out of beer. There were no tea/coffee making facilities in the room.
big bads. I clearly asked for 2 cots at the reservation because I have 18 month old twins, and I called the hotel to confirm that they have the cots. However when I arrived they told me they have only one cot, and even he was damaged. There for I hardly slept at night due to my babies inconvenience. No apologize was suggested or some kind of compensation. I am very disappointed
Very quiet, clean The staff too eager to get away food when breakfast time passed
Large room. Clean and comfortable. Tiny slow lift totally inadequate for size of hotel. In fact disastrous. In morning most guests had to carry heavy suitcases down many flights of stairs. Internet did not work. Phone system did not work. Staff rude and did not care.
When I arrived at this hotel, I was told that only one of the two rooms I have booked were available. They did nothing to find me another room or at least call another hotel for me. I will never try to stay at this hotel again. See above. No service whatsoever.
Wonderful staff, comfortable bed, great food and warm fluffy towels every morning! Very reasonable price as well. The hotel is about 7 km up a winding country road that at times is barely 2 car widths wide. It is a bit difficult when you arrive after dark as there are not many signs. Without the gps I am not sure I would have found it.