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Recent and clean room and bathroom, quiet hotel, sufficient kitchen equipment, friendly and helpful staff... a refreshing stay. slightly noisy heating system
Very comfortable apartment with our own kitchenette clean and quiet Anticipated log cabin to be in a rural area not in the middle of housing estate
the staff is so friendly and the location is so quiet and lovely that there is no staff during the night
Ants in the bathroom. we had a two ring cooker hob but only one ring worked, when asked about it staff stated it was to allow a fan to work instead!
It was extrely peaceful and pleasant.
The village, and the staff are polite. Poor value for money, not just the hotel (which is not a luxury hotel by any stretch) but also the food, which is of average quality but pricey. The atmosphere's not a relaxing one, as the staff don't control the children in the pool (even if you complain), and so it has a Port Aventura/Butlins feel. The building is enormous, monolithic and quite ugly, and the rooms are dark with tiny windows, especially on the ground floor and 2nd floor. The staff also speak no Catalan, even to their catalan clients, in a catalan area, adding to the impression of a chain which drafts in staff from the outside and makes no effort to integrate with the village, steeped in catalan history. Doesn't hold a candle to beautiful Balneari Prats, just down the road.
comfort and convenience
breakfast This Hotel is overpriced. To use the spa and pool costs an extra 30Euros, most of the equpiment didn't work. . The glass shower door which was heavy fell off the bath onto my leg . Had to call the manager to complain as the rest of the staff unhelpful. Vastly overpriced. Room was the smallest I have ever stayed in. This will be the last time I ever stay there. Was 5 star now 4 star and should really be 3 star. Had stayed many times before but not again after the last time.
Very friendly and helpful staff. Package desription on website did not explain very well that many parts of the spa were not included.
I adored being able to wear my bathrobe even while sat at the downstairs bar with my laptop enjoying lunch and wifi. The wifi in my room was terrible. It dropped my connection every few minutes because of a weak signal and there was no LAN cable to connect to.
Friendly helpful welcome, characterful hotel, rich colours, beautifully situated A bit expensive, food interesting but a little too quick (i.e. warmed up?)
Beautiful and quiet place in nature reserve. Nice rooms, but quite hot during the nights. Very good restaurant. Nice swimming pool area. No airconditioning with outside temperatures up to 35 C during the day