Pros: The only thing that I liked was the fact that for the first time the flight was on time.
Cons: As usual the customer service was terrible. The guys aren't trained as they suppose to. I had to buy an upgrade to first class to be able to leave the airport as soon as possible when arriving to Caracas. I was traveling with a carry on bag and my usual back pack, in the counter they wanted me to check it as a bag just because it was 2 freaking kg over weight. The flight wasn't even full, I was willing to pay for it but they didn't listen. Terrible everything, I had in my booking the seat 7E for a reason and they suddenly change it because it was another plane