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This was amazing. 4 stars. Would be 5 star without spa Amy. Amy in the spa was AWFUL and unprofessional but don't let that put you off. All the other staff members especially those in the resort went above and beyond to make my vacation wonderful. Fitness classes were so diverse and the instructors were great. Personal trainers fantastic. Michelle and Amy at the front office were amazing. Marcy was the best concierge ever. The food was better than that of Canyon Ranch or Miraval. the rooms are above average. Only problem was that I called the spa one day to rearrange my massage times because the concierge had double booked me by accident with a massage and kayaking and Amy treated me like a common criminal. I called back later and offered to come in early or later and she was so rigid. It's off-season and it was a Wednesday, so the schedule was wide open. When I spoke to other guests at lunch they agreed that she was rude and unaccomadating. I then spoke to the concierge who realized it was their error. They repaired my schedule and Amy called me. No apology at all. Just lectured me on double booking and cancellation policies. I'm not exaggerating when I say she door to me like I was a 2 year old. I doubt she has worked in an elegant resort before now and I doubt that she will last long here with that attitude in this industry. Otherwise everything was wonderful. Hammocks rock! Amy in the spa
I didn't like that it wasn't family friendly. I love my family and hearing children and i missed hearing children yet they allow barking Dogs. ...makes no sense. It was not quiet, the room above us, they were very noisy. I don't think I will return, and the price was way to high.
Loved the peace and quiet and the close proximity to Snow Canyon. The bed was saggy and uncomfortable. The room was clean but could have been nicer for the price.
First class resort, the room was very well appointed with the attention to detail unsurpassed. We left a loaf of bread on the counter and after the maids had been to our room there was a toaster left on the counter, there was no toaster before, we looked for one, we didn't ask for one either. The golf course was as great as the rest of the property, greens were running 11.7 on the Stimpmeter and the views are awesome.
For the price, absolutely cannot be beat. I've stayed at 5-star hotels that have nothing on this. From the arrival, the staff was friendly and helpful, but it only got better. Private garage kept the car out of the heat. The casitas are beautiful and modern and complete. You couldn't stay closer to Tuacahn, our destination. Open the doors to the fairway and the pond and the ducks and .... The ambience was great. The last night, we had noisy neighbors. It was surprising, after days of seclusion and privacy, to think we really were right next to someone else.