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the atmosphere, historic building, the surrounding, the place the palace If we take into consideration the general European standard it doesn't meet the expectations of a 5 stars rather a 3 stars hotel If we compare to the Portugal standard it fits to a 4 stars hotel
Excellent setting, beautiful building & gardens Rooms should be modernized
Historic hotel in a spectacular natural setting with walking trails and gardens. The restaurant is excellent. Better signage on the walking trails and providing a better map of the surrounding parkland to guests would be helpful.
The hotel is set in a great location and IT IS A PALACE. Also the restaurants provide excellent food at a reasonable price that I would travel for. The room itself was not anywhere near 5 star quality and was dissapointing. Old, tired, spacious, yes, but luxurious it was not.
We loved it all but very expensive. Weknew that going in.
The peace and quiet and beautiful surroundings
Fantastic situation and beautiful building. Where were the staff?
Nothing Does not smell good, furniture not changed since years, not well maintained hotel, absolutely not reached 5 stars standard
Very nice location We arrived at 9.30 pm, we said to receptionist that we would like to have the dinner in 30 minutes, we check in in the room and after 30 minutes come back to restaurant but...it was closed. Why didn't you say that the restaurant were closed in 30 minutes?
It is a charming hotel with an olympic swiming pool with plenty of entertainment for kids but also for adults. The charm of the past may be seen as old fashion for some people. I thought a bottle of water was offered each day, but only the first one is offered.
Cleanliness, kindness of staff and hotel location. Due to the huge amount of guests, the breakfast service wasn't the best.
It was a big hotel, the rooms were spaceous and clean. The swimming pool outside didn't have any water in it.
Booking.com claim this hotel is about 12 miles from Coimbra. This is simply not the case its about 22 miles away by car. Really poorly located. Rip off prices
Nice for family. Good outside and indoor swimming pools. Friendly staff. The staff was friendly, but we had the feeling that there is a shortage of staff, namely at the restaurant and bar. The children's room was not too clean.
confortable beds, quite, nice surroundings door lock did not seem to be secure
Hotel cleanliness and food was very good. Very nice employees. The floor propagates too much noise and in the silence of the night that's very noticeable.
Children playroom Swiminmg pools Breakfast
The informal atmosphere, friendly staff and location of the hotel made it an excellent centre for our stay
The Location of the Hotel and background is one of its most remarking features. You also can rely upon the staff to help you through your stay and enjoy its SPA. We also enjoyed the activities provided by Desafios Caramulo that you can sign in at the front desk,, but you always have to be advised that as they only perform the activities for a minimum number of participants some times you can be desappointed by the canceling of some of the activities the rooms need some refurbishment and they should try to increase the TV offer as its very limited
friendly staff, relaxing atmosphere in family, comfort and the possibility of healthy physical activity nothing to mention
Great Hotel, Fabulous setting and the staff are very friendly and will do anything to enable your stay to be memorable. I was on business nearby and the staff let my wife stay longer in the room whilst I was at my appointment which was thoughtful. The view from the room is stunning. No I love this hotel.
Friendliness of staff, view from room, leisure facilities. Limited choice of set dinner menu did not cater for English tastes e.g. one night choice of either veal or cuttle fish.
the quiet and the comfort
Almost everything, but specially the view from my room (and from the bar !). The walls are not exactly soundproof...and I was unlucky because there was a family with children in the room next door.
The hotel was spacious set in nice surroundings and the staff helpfull, it was nice to have the pool as we had young children with us.
Great view, nice rural location, staff were friendly. Ate there one night and dinner was good. Had good spa packages. The leisure areas (indoor pool in particular) would benefit from some updating and maintenance. They are clean and are fine, but for a four star hotel, things like missing floor tiles on the pool floor should be replaced. Also it would be good if the hotel literature and information (i.e. on swimming pool opening hours) was translated into English for the ease of visitors who do not speak Portuguese.
Lots of facilities from pool to excellent dining room. Lovely area with plenty of walking opportunities. Food very good apart from bones in the fish! We British! Not really enough proactive promotion by the hotel about its facilities.
Hotel is lovely, the location is good for exploring, the views are stunning, food was good. The breakfast was too basic, more variety please. The hotel closed early, so nt for those who like a late night, no bar! Also being very rural it would have been good to have satellite tv- news/ sport in english, there was only portugese tv available, which in this day and age isn't enough.
The appearance was very warm and welcoming. The staff was more then friendly and did their very best to find room for a little longer stay. We liked the lot.
Unique location. Very friendly. Delicious food for normal price. It feels like comming home!! None
Nicely decorated room with a fantastic view and friendly staff Fairly expensive. Bathroom was not up to the rooms standard and toilet smelled quite a lot... it should also have individual shampoo and shower gel bottles
The landscaping was beautiful with flowers everywhere. The view from our room looked out on the Serra Estrela with the wooded valley below. The staff were very friendly and helpful.Breakfast was very nice with fresh fruit, yogurt, cereal bread and jam but a a bit late so no coffee until 8:30 am. Except for the late breakfast there were no bad points as far as we are concerned.
cosiness, comfort, good atmosphere
Very friendly staff and hotel owners. Multilingual. Very romantic room. Excellent retaurant and very nice breakfast.
Nice atmosphere, clean rooms and surroundings (swimmingpool), nice owners, excellent food, great dogs! A welcome drink would be nice after a long drive; we heared the last night at dinner that walking paths are available! Would be nice when we were informed earlier during our stay.
Beautiful settings for a beautiful hotel. Situated high in the mountains in a remote village and can be hard to find at night. Hotel decor and grounds are very nicely designed. Swiming pool is large and there are many lounge chairs in the shade and there is an outside hot tub as well. Food in the restaurant was very tasty and gourmet. Comfortable bed. Friendly staff - speaks English. we loved everything
Cosy hotel, very nice for romantic weekend's, view is excellent, staff is nice. Not to many attencion for details in cleanliness and guest service. Very small choice in the buffet breakfast, and the heating was not very strong.
Very quite location. Friendly service. Recommended!
The view and location was spectacular! Our suites were comfortable and elegant. I should have booked for two nights and taken a day off from sightseeing to just relax at this wonderful oasis. Our GPS took us on a very, very interesting route to get to the hotel!
Hospitality of staff, hotel conditions, the swimming pool Expensive restaurant, no activities for children
style&feel of the place is good, spacious, good dining.friendly staff room style ingongruous - felt more like mountain chalet than a convent cell;)
I like everything in this hotel, the staff was very friendly and helpful, the room was big and very clean, the breakfast was also good. The only thing that could be improved is the bathroom heating, there isn't one, although the room as one.
Our stay was extremely pleasant and had no problems at all.
Hotel basic enough but clean and very helpful friendly staff who went out of their way to get Elecrical adaptor and help out in any way they could. Had no complaints.
Friendliness of staff Restaurant in the hotel was "reasonable"
The staff are extremely helpful and could not do enough to help. Very convenient position in the town centre. Breakfast was good with a variety of options Although not terrible, the rooms could be improved by a good clean, especially dusting and the bathrooms to be cleaned for mould in the shower areas. This would increase my overal experience from good to excellent.
Relaxed ambience, good breakfast, excellent room near centre Dinner was a little rustic and casual!
A charming hotel in a charming village, but also rather old fashioned for better and worse.
The friendliness of the staff and helpfulness
The hotel manager made every effort to to make my stay as welcoming as possible.
I could not fault the staff who were extremley helpful and nothing was too much effort. Excellent location for the town, restaurants and forest area. I feel the hotel could improve by cleaning the rooms more thoroughly, especially dusting and cleaning of the bathrooms at little more.
Charming old style house with lots of character. Lovely sorroundings with a swiming pool. Great abundant breakfast. Highly recomended if you want a few days away from city noise. I would only recommend placing some shower curtains in the bathrooms.
The hotel was a very charming building, full of character and beautifully decorated, lovely setting and comfortable. Excellent breakfast.
the decoration was impressive, as was the building and the rooms. It is a luxury villa left by the owners with their stuff inside. It's a piece of luxurious history. The caretaker was absent late for check-in and generally the hotel seemed abandoned.
Very nice Guest House, typical with magnificent ancient decoration. Very clean and cosy. It is like a castle. My bedroom was big and the view over Luso was nice. Good breakfast for the price I paid. Because it is like an ancient castle, it hasn't elevator.
Rather unique place and great location in an old spa town. Fantastic breakfast . Pretty noisy when there were a number of other travellers.
It was quirky full of old and interesting ornaments antiques and family photos. The hardest bed I have ever slept in. Apparently orthopaedic. The lady who attended to us spoke no english.
Great breakfast, beautiful house and decoration (if you like antics) Room was a bit outdated, no service all time around
The breakfast is excellent! The guest house is very different from traditional hotels. The hotel fells more like an old house that your visiting, and you can feel the life that people lived there with photos and decoration .The hotel is very well situated just a few steps from buçaco, other gardins and near restaurants. we didn't like the fact that there is nobody from the staff at night. The light from the corridor reaches the rooms although dimmed.
The atmosphere and style is great. The room was very comfortable. Excellent breakfast. Very quiet (only 3 rooms occupied). Overall, the best accommodation we had on our trip.
met good people certain charm authentically furnished for some reson great numbrer of older lovely folks came to spend time at the pool etc though they had nothing to do with hotel. part of the reason to stay there is fewer customers not more.look for better options
Staff very friendly
Excedllent food and hospitality Not much to do in the area
Room was big, with balcony. Free Wireless Internet in Reception area. Parking very big. Hard to find with GPS. Position between 2 traffic roads. No English menu in Restaurants. Position is far from lake.