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comfortable bed lack of maintenance, worn out furniture, stained office chair
This was the worst experience we have ever had and we travel a lot. The lady was so rude she actually walked out to our car to make sure we weren't hiding kids or other people in it. When we told her we didn't appreciate the way she was talking to us she laughed and said get out then but good luck getting your money back. I was shocked I asked to talk to her manager and she said she was the manager. My husband said let's go to me and she actually followed us outside trying to antagonize a fight. I was really confused and couldn't understand how a business can treat people like that. WORST EXPERIENCE EVER AND IT WAS OUR ANNIVERSARY
Worst place i ever stayed at. I would not recommend this motel to friends and family. No cable they said it would be fixed next day which i was only their for 1 night, so I'm glad my spouse was with me. Room was not what i expected especially for the price we paid bathroom window had tape on window not sure if it was cracked or whatever, neighbors tv was pretty loud...
Possibly the worst motel I have ever stayed at. No A/C, no screens on the windows,T.V. was broken, graffitti on the door, the room smelled. The whole place felt dilapidated. Neighbors flushed the toilet and burned me in the shower I will never stay there again
This place was disgusting. Shower clogged, telephone not even connected, no TV and the woman who worked the desk was unprofessional and not to mention all around unpleasant. She refused to give me a receipt after extra charges. I will be reporting the hotel And that employee. And, the review posted on April 12, that was the room they gave me, still in that exact condition. Tape over the window?! Seriously?! NOT WORTH IT
Nothing Water damage and black mold in room, abandoned mattresses in parking lot. Rude front desk help.
There was nothing good about this place besides it was sorta close to the boardwalk. They had no air conditioning. The staff was rude. And the rooms looked so dirty. Showers were tiny. Guess you get what u pay for.
The staff were pleasant and the room was clean. The motel was very run down; there was no air conditioning, which is fine in Santa Cruz in general, but the windows had been shut and the room was hot. The main windows did not have screens and looked straight into the courtyard, so keeping them open limited privacy. The window at the rear of the unit was very small and it took a long time to cool down. The place was noisy.
Small room, but included 2 queen beds as we requested and was very clean and well-stocked. We were pleasantly surprised to find the small refrigerator and microwave. The shampoo and stuff wasn't anything special, but there were plenty of towels, water cups, and more. We found plenty of parking and electrical outlets and wi-fi internet. The woman who greeted us at the front desk was great (although staff was not yet around when we were leaving at 7:45 am and their dropbox was well-hidden). It has a great location just off Hwy 1 and close to the U-Haul and Santa Cruz Diner and downtown. We were only there for one night, and it was great for that. The refrigerator was so cold that our food froze, but I guess we should have checked that. I also was freezing all night since the covers on the beds aren't heavy, but didn't notice the thermostat was turned all the way down until the next morning. I guess they don't turn the heat on until a customer turns it on, which appeals to my environmentalist side!
Literally nothing. At first it seemed like a cheap, nice place, but once we got here the $44 turned into $74 and we were not quite sure where the extra $30 was charged from, especially since they did not provide us with the "free wifi" password. It took 10 minutes to decide this was the wrong place. On the outside it looked super SKETCHY. The STAFF live in the space behind the lobby so upon entering you can hear them CURSING and YELLING behind the wall. They are the RUDEST people I have ever met & the UNDENIABLE SMELL OF WEED is not very masked by the in-your-face incense & the actual rooms are not much better. The FREEZING, "nonsmoking" room was drenched in the SMELL OF CIGARETTES, but this, strangely, was not the worst part. The VCR & other appliances were from the 90's or farther and played ONE CHANNEL. The walls & paint were covered in HOLES and a terrible paint job. The "white" BATHROOM WAS YELLOW and didn't even have a shower curtain. In addition the bathroom door didn't work. The pillows and sheets had holes and fuzz stuffing falling out and the neighbors seemed to be BANGING ON WALLS & doors in the 10 minutes we were there. In that short time, I never rid the feeling that the knocking was actually a hooker come to spend the night, as the room gave that whole "CHEAPEST RESORT FOR CASUAL SEX" vibe. Because they didn't have another open one bed room that we could breathe in, and we were only there for a couple minutes, we expected some sort of a refund, but instead they left us WAITING AT THE FRONT DESK FOR 15 MINUTES after walking out on us while we were explaining the situation. The young man (who was easily 12 YEARS OLD) sent in his mother to YELL AT US for not liking the room and FORCE us to either "take or leave" another room, which seemed to be just as bad. Upon leaving (as fast as possible) we passed open bins of sheets in the parking lot obviously crawling with BED BUGS. TERMITE holes littered the establishment. On the other hand, the room, comfort level, vibe, and staff definetly was consistent.
Location is the only thing positive this place has going for themselves.they provide plenty towels. I wouldn't ever put this on my last resort list. No AC Rude staff Never answered the phone so I had to walk to front desk every time to reach them. Drug addicts walking up to your room high as a kite talking jiberrish. It smelled horrible & was basically a trash dump with trash bags thrown around everywhere.
Price and location, Direct TV I called 10 times and no one answered at the desk, when I arrived the desk associates were a family watching tv taking turns trying to help me pay the $3 fee. The room was filthy, there was something frozen in the ice of the freezer that looked like an illegal substance, and there was a used latex glove sitting on the counter next to the TV just as I walked in. I will never go back to this hotel, it's a good thing I didn't have my family with me, we would have slept in my car.
The room was modern, clean, looked recently redone; the staff was helpful and unintrusive. Everything was the better than could have been wished for. Five stars doesn't do it justice!
Overall it was a good experience room was nice and clean a big plus. Parking is a bit tight.
The Quality Inn Santa Cruz was a very nice and comfortable stay. The room and bathroom were very clean. The location is in the middle of town about a mile and a half or two from beach. Very safe location. There was a free breakfast, which was very good and another nice plus. The motel clerk and staff were very friendly and kind. I definitely would stay here again. I have nothing negative to say only wished it was a little closer to the beach.