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the shower, the rooms were small
Overall I really liked the concept of the hotel. My room was comfortable and well designed. The lobby, pool area, and touches like the mats by the elevator were nice. Staff was very helpful and kind when I complained about the pool issues, the manager of the restaurant let me know that they're going to hire a pool attendant. This hotel is a distance from the beach and on a very busy road so I feel like the people including myself book it because of the pool area which has a great design and an area to eat outside and enjoy the sun. There were clear rules around the pool, no kids under 14 in the hot tub, no children not potty trained in the pool, no jumping or diving from the sides of the pool. No employee of the hotel or restaurant was enforcing these rules when I was there for a 2 day getaway from my home in San Francisco. I witnessed a baby in a diaper in the heated pool, there were children under 14, under 5 years old and babies, with their parents in the hot tub, and adults and children dive bombing the pool so I was getting splashed with water when I was trying to relax. This hotel is in the Marriott chain, Marriott knows what's safe and posted all of the rules, the hotel needs to enforce them so everyone, people with kids and without, can enjoy their stay.
Front desk staff are great. I don't know if they were all on their 12th cup of coffee or if they're just all walking Prozacs, but everyone was delightful. Helpful as well. Rooms are well laid out and designed. Clean. Comfortable beds and good sheets. There was this rather loud machine-like noise coming from upstairs. It didn't sound like the neighbors. More like the ventilation or something. I checked the third floor and it's just more rooms. A family of ice machines above us? An obnoxious ghost from a murder involving an ice machine some years ago before this hotel? Knowing how people can be on the internet, let me follow up with the following-- I'm kidding.
No complaints. Accommodated all of our requests. Would stay here again.
The staff is actually warm and welcoming, not just cold or professional. The rooms are smart and clean and the beds are unusually comfortable. The decor and cleanliness of the pool area is refreshing; the bar attached to the pool deck is a very nice touch. The jets in the spa were weak to non-existent. I am a "spa snob" though, so my judgment may be overstated. I have a bad back, so I always look for places with a spa. I am, nevertheless, glad that the Paradox had a spa: the water was hot and the water was clean. For that, I am grateful. However, without working jets, I have to give the Paradox less than a perfect rating. Please excuse my snobbery.
Great location, convenient to downtown, it's been relatively recently refurbished and is easy on the eye. Little noisy, could clearly hear the people in adjacent rooms. They weren't noisy people, weren't partying or a nuisance, but you could clearly hear them talk, cough.
Overall this is a good hotel with very nice staff. What I expect from a Marriott. Everything was clean and there was tons of parking for self park. Our room was spacious and the hotel was quite. The pool looked very popular for families and the restaurant always had people in it- but we didn't visit either. Not sure why they charge you to self park @ $10 a night.
Great facility, good location. Sweet shower! Nice towels. Coffee maker and fridge in room. Comfortable beds. nothing off hand
The hotel staff gave our party of 150 people 5 star service, the food created for the buffet was excellent, valet service for our guests was a wonderful touch, the ballroom was spacious with tasteful decor, and our private room was clean and well designed. Above all our event planner was knowledgeable and accommodating! I can't come up with a negative comment.
Friendly staff, clean, nice pool , big shower Eco designer's bad dream. Tree stump coffee table in room to match wood grain tile, cast iron squiireels hanging from dining room hall. Besides having a radio tower directly opposite the rear rooms of the hotel, the bathroom noise was incredible. Jet flush toilet, bathroom fan to wake the dead and bathroom barn door on metal track . What were they thinking? Fire alarm at 4:12 am, no robes in room, chipped water glass, clock radio alarm went off at 5:30 we did not set. Waited for 20 minutes at breakfast to be told that they could not soft boil an egg, so we cancelled breakfast and left.
Location Restaurant service was terrible!!
Parking situation was odd. Lot was under construction and hard to understand how to enter the hotel. Don't think that there should have been a charge for self parking.
Large and comfortable rooms. Well maintained facilities. Good value for the money. True, reserved one year in advance for commencement at UCSC. BW SC is a bit dated and free parking spaces are narrow but not a big deal.
The sana was my favorite part. The room was clean. The young lady who checked us in was very sweet. When we arrived they informed us that all the fireplaces in the rooms don't work since they aren't up to code. That was a little upsetting. Then I took the elevator up to my room and noticed the inspection permit was expired. They need to work on spending money where they need it instead of making a massive pot of eggs and 500 strips of bacon every morning
Walkable to Cannery District. Free breakfast All rooms face an open atrium, may be noisy at times.
Clean and lots of room. Very friendly and helpful staff. Good breakfast
Waffle makers with whip cream, choc. chips and sprinkles made the breakfast a real treat for our 8 yr-old.
The continental breakfast The fact the room I booked wasn't available but they gave me a free upgrade :)
Like the breakfast areas, the seating area outside of the room. Couldn't connect my HDMI to tv. Locked down.
Close to beach, boardwalk, and downtown. Weird room layout, unfriendly staff, no pool - jacuzzi only, breakfast was chaos.no tub in double room to bathe children.
Suite with sofabed great for families. Staff incredibly friendly. Fridge and microwave in room. Free wifi. Breakfast is a step above continental.
Needs more parking. Too many rooms and not enough b places to park. On the plus side...Buffet was great! Rooms were clean and cozy and it was relatively peaceful and quiet.
it worked for a 1 day trip and work related stay. Wouldn't stay with there with family. Didn't seem family friendly. There wasn't anything around the area to entertain children. And after dark it really didn't scene safe in the area.
Great deal for the price. It wasn't fancy but it was very clean. It was c It was a short drive to everything but you had to drive.
Nothing. Front desk people treat you like the crack addicts that would frequent this joint. The service was bad. Parking lot is full of crackheads.
Nothing The clerks attitude was crappy the room looked terrible and ran down
This was the only place that answered their phone to book a room in the middle of the night. We checked 5-8 other hotels to see if we can get a room but no luck. They customer service was good and near The Catalyst club so we liked that. This place was ok the only thing I really didn't like was that the cleanliness wasn't a priority and that was with the room being cleaned. If you are only going to stay a night or two it's a good place.
Location Not very clean
Bed was comfortable price Priced high for what it is.
Helpful, flexible staff A little dirty, some rooms were a little ragged, you get what you pay for
Room was clean,,,big plus to the renovations...clean pool...security is good,,,half mile walk from Boardwalk, walked back at 2230 had no problems with locals, actually no one was out. Great location to drive to other places . We would stay again 2-3 days no problem, continental breakfast is minimal, but there is a coffee shop next door .Hey if you really want a good meal there are plenty of good eat's close by.
Like how the bed was big. Bathroom was very nice looking. Like how it was very secure. It was small. My view was a Cament wall...but other then that. It was alright experience
Nothing Everything it was terrible didnt leave only because we had no where else to go
There was a giant hole in the sheer curtain so we had to close the thick curtains to have any privacy at all. Also, when we asked for a later checkout - noon instead of 11am - we were charged an additional $20. It seemed more like a shake-down than a fee for a service. I'll be looking for a different hotel for my next trip to Santa Cruz.
Friendly staff.. Convenient Location.. Cleanliness, parking, access to waterfront and downtown Bed was not comfortable.. Mattress was hard and sloped to center of bed.
Staff helped us out tremendously in properly accommodating our group. The hotel was convenient. We reserved 2 rooms for 3 people, but the rooms were really for 2 people. How could 3 adults sleep in 1 king sized bed. I assumed that the reservations took that 3 people were staying per room, and I was expecting a soft bed. Luckily, the staff was able to move one of us to the only available room with a sofa bed. My wife and daughter slept in the one king bed, but I felt we shouldn't have.
Enjoyed the TV Water on the floor of the living area and I had to clean it up as "Staff" couldn't get it right.Shower head was clogged with calcium build up. Shower curtain had large hole on shower head side allowing water on the floor and toilet when we showered. Parking lot was being sealed with hot tar so the smell permeated the area.
Location was good, staff was friendly. Comfy bed and pillows. Parking was real tight. Mustard on the ceiling, blood or something on the back of bathroom door. Carpet really dirty. Wi-Fi really really slow
Room was dirty. Fridge didn't work. Woke up at 6 to the owners kid playing tee ball right outside my door, with the grandpa sitting on his chair outside our window.
The TV lineup was okay The towels for the shower were literally two different colors. Off white and not so off-white. There was a silver fork in the air vent of my air conditioner. Room was generally Dusty and stuffy
There was nothing good about this place besides it was sorta close to the boardwalk. They had no air conditioning. The staff was rude. And the rooms looked so dirty. Showers were tiny. Guess you get what u pay for.
This place was disgusting. Shower clogged, telephone not even connected, no TV and the woman who worked the desk was unprofessional and not to mention all around unpleasant. She refused to give me a receipt after extra charges. I will be reporting the hotel And that employee. And, the review posted on April 12, that was the room they gave me, still in that exact condition. Tape over the window?! Seriously?! NOT WORTH IT
The staff were pleasant and the room was clean. The motel was very run down; there was no air conditioning, which is fine in Santa Cruz in general, but the windows had been shut and the room was hot. The main windows did not have screens and looked straight into the courtyard, so keeping them open limited privacy. The window at the rear of the unit was very small and it took a long time to cool down. The place was noisy.
comfortable bed lack of maintenance, worn out furniture, stained office chair
Location is the only thing positive this place has going for themselves.they provide plenty towels. I wouldn't ever put this on my last resort list. No AC Rude staff Never answered the phone so I had to walk to front desk every time to reach them. Drug addicts walking up to your room high as a kite talking jiberrish. It smelled horrible & was basically a trash dump with trash bags thrown around everywhere.
This was the worst experience we have ever had and we travel a lot. The lady was so rude she actually walked out to our car to make sure we weren't hiding kids or other people in it. When we told her we didn't appreciate the way she was talking to us she laughed and said get out then but good luck getting your money back. I was shocked I asked to talk to her manager and she said she was the manager. My husband said let's go to me and she actually followed us outside trying to antagonize a fight. I was really confused and couldn't understand how a business can treat people like that. WORST EXPERIENCE EVER AND IT WAS OUR ANNIVERSARY
Worst place i ever stayed at. I would not recommend this motel to friends and family. No cable they said it would be fixed next day which i was only their for 1 night, so I'm glad my spouse was with me. Room was not what i expected especially for the price we paid bathroom window had tape on window not sure if it was cracked or whatever, neighbors tv was pretty loud...
Possibly the worst motel I have ever stayed at. No A/C, no screens on the windows,T.V. was broken, graffitti on the door, the room smelled. The whole place felt dilapidated. Neighbors flushed the toilet and burned me in the shower I will never stay there again
Nothing Water damage and black mold in room, abandoned mattresses in parking lot. Rude front desk help.
Literally nothing. At first it seemed like a cheap, nice place, but once we got here the $44 turned into $74 and we were not quite sure where the extra $30 was charged from, especially since they did not provide us with the "free wifi" password. It took 10 minutes to decide this was the wrong place. On the outside it looked super SKETCHY. The STAFF live in the space behind the lobby so upon entering you can hear them CURSING and YELLING behind the wall. They are the RUDEST people I have ever met & the UNDENIABLE SMELL OF WEED is not very masked by the in-your-face incense & the actual rooms are not much better. The FREEZING, "nonsmoking" room was drenched in the SMELL OF CIGARETTES, but this, strangely, was not the worst part. The VCR & other appliances were from the 90's or farther and played ONE CHANNEL. The walls & paint were covered in HOLES and a terrible paint job. The "white" BATHROOM WAS YELLOW and didn't even have a shower curtain. In addition the bathroom door didn't work. The pillows and sheets had holes and fuzz stuffing falling out and the neighbors seemed to be BANGING ON WALLS & doors in the 10 minutes we were there. In that short time, I never rid the feeling that the knocking was actually a hooker come to spend the night, as the room gave that whole "CHEAPEST RESORT FOR CASUAL SEX" vibe. Because they didn't have another open one bed room that we could breathe in, and we were only there for a couple minutes, we expected some sort of a refund, but instead they left us WAITING AT THE FRONT DESK FOR 15 MINUTES after walking out on us while we were explaining the situation. The young man (who was easily 12 YEARS OLD) sent in his mother to YELL AT US for not liking the room and FORCE us to either "take or leave" another room, which seemed to be just as bad. Upon leaving (as fast as possible) we passed open bins of sheets in the parking lot obviously crawling with BED BUGS. TERMITE holes littered the establishment. On the other hand, the room, comfort level, vibe, and staff definetly was consistent.
Price and location, Direct TV I called 10 times and no one answered at the desk, when I arrived the desk associates were a family watching tv taking turns trying to help me pay the $3 fee. The room was filthy, there was something frozen in the ice of the freezer that looked like an illegal substance, and there was a used latex glove sitting on the counter next to the TV just as I walked in. I will never go back to this hotel, it's a good thing I didn't have my family with me, we would have slept in my car.
Small room, but included 2 queen beds as we requested and was very clean and well-stocked. We were pleasantly surprised to find the small refrigerator and microwave. The shampoo and stuff wasn't anything special, but there were plenty of towels, water cups, and more. We found plenty of parking and electrical outlets and wi-fi internet. The woman who greeted us at the front desk was great (although staff was not yet around when we were leaving at 7:45 am and their dropbox was well-hidden). It has a great location just off Hwy 1 and close to the U-Haul and Santa Cruz Diner and downtown. We were only there for one night, and it was great for that. The refrigerator was so cold that our food froze, but I guess we should have checked that. I also was freezing all night since the covers on the beds aren't heavy, but didn't notice the thermostat was turned all the way down until the next morning. I guess they don't turn the heat on until a customer turns it on, which appeals to my environmentalist side!
A very affordable hotel, very clean and well-maintained. The owners/staff are quite nice and friendly. It was very easy to walk anywhere I needed. Great grocery stores and restaurants nearby, and easy walk to downtown. not applicable
The customer service was pretty good and they wanted to ensure that I was fully satisfied with my room. For the price and location it was nice place to stay and rest for awhile. Nothing to really complain about. I'd stay here again on my next trip to Santa Cruz
I enjoyed relaxing in the pool, walking to the beach and on Pacific Avenue to check-out the night life.
Nice cheap place to stay. Include Breakfast, but have to get at the counter and eat it in our Room.
The staff was nice and the room was clean but it is very much a budget motel. The room was tiny. Breakfast consisted of 2 kinds of bread, 2 kinds of cereal, and orange juice. It is not near the boardwalk, the beach or downtown
The price. The location for what I went there for was not so good. Also it had a terrible cigarrette smell. Even though it was a non-smoking room it still had the smell.
The room was modern, clean, looked recently redone; the staff was helpful and unintrusive. Everything was the better than could have been wished for. Five stars doesn't do it justice!
Overall it was a good experience room was nice and clean a big plus. Parking is a bit tight.
The Quality Inn Santa Cruz was a very nice and comfortable stay. The room and bathroom were very clean. The location is in the middle of town about a mile and a half or two from beach. Very safe location. There was a free breakfast, which was very good and another nice plus. The motel clerk and staff were very friendly and kind. I definitely would stay here again. I have nothing negative to say only wished it was a little closer to the beach.