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Large room, good bed, close to the beach. Poor breakfast.
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
The staff were first rate
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
pleasent view and well apointed rooms
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
location, staff spotless
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
The room was big and well furnished. The breakfast buffet was good. The staff was proper but unfriendly, They responded to questions but did not offer greetings. The hotel is several blocks from the beach ... past a school, through a neighborhood.
The fabulous suite - very spacious - and impressive shower! The dead animals on the walls of the lounge. Sorry, I know it's your unique selling point, probably just a cultural thing....
no english tv, resturant not open until 8pm, bath had a chip in enamel and was rusting if not for the fact this I was only there for one night I would have moved out.
Overall, an excellent hotel with a very Spanish (as opposed to international) feel. Most importantly, the staff are friendly and accommodating. The rooms are large and comfortable (I believe they are all "suites"). We found extras such as room-service and breakfast to be of good quality and surprisingly reasonably priced. Of particular note here: the mini-bar was the first we have encountered in the world that did not have punishing price tags and so (all other hotels take note) we were able to use it freely. There is a very good swimming beach 150m away. We initially complained about the swimming pool: We searched for hotels "with a pool" using this search criteria on booking.com and tripadvisor.com. This hotel came up through this search and we failed to read the detailed description. Guests have free use of the adjacent sports centre. It is next door to the hotel but proved useless for the kids: minimum entry age 16. You have to wear a cap and swim in lanes. I would not describe the hotel as having a pool - but neither did they, the fault lay with the search engine at tripadvisor / booking.com. Our rooms on the first floor had views only of this (not very beautiful) sports centre. I would ask for a higher floor next time.
Very sapcious rooms with big windows. Clean and confortable A bit far from the centre if you don´t have a car, otherwise it´s good. They defenitly should paint the reception and comun areas in another color
Could not find. Too far from the sea
arriving just before midnight and being able to get a meal in the restaurant with very friendly service
very outdated, not clean far from the beach, industrial vista
The room was a spacious and well equipped suite.
Clean room Leaking roof
Pleasantly decorated, spacious, well equipped, close to beach, buses, restaurants, supermarket, park, festival centre. Lack of computer for guest use despite having wifi. We had to find an internet cafe.
very spacious rooms, very central & near the beach
great facilities and friendly staff Nothing all good
Loved the decor of the apartment and the location. Would like to have main condiments such as milk, tea, sugar etc. And also better range of shampoo, conditioner, and body wash. These are only tiny concerns.
excellent location opposite the beach and near the football stadium.staff very friendly and helpful. apartment was small
they were big for a family of 4 no english channels on tv
Ideal position for those who want more freedom than a hotel brings. Comfortable and friendly staff, Bus stop outside and supermarkets within 100 yards. Wonderful beach even closer!
the location was good, close to the beach the apartment was dark and dingy and smelt of damp and stale cigarette smoke
The helpful personnel. They went out of their way to make us welcome and overcome our language difficulties and provided extra service with a smile. Everything was fine
An hotel with a lot of character in a perfect position for the beach & town but a quiet location The bedroom was small
The hotel manager, Snr Jesus Garcia, was very helpful, friendly and accommodating. The location is excellent, and quiet although it is only just across the road from El Sardinero beach. My wife and I really enjoyed our stay there. The room was a little small, but comfortable.
friendly, helpful staff, quiet, nice decoration, location across from beach, wi fi worked great a few stray hairs in the bathroom, funky shower but ample hot water, hair dryer didn´t work but they gave me an extra. room would have been a bit small for two but fine for me
The Staff and they spoke english The noise from other bathrooms i.e. flushing of toilet and shower noise. If
Very homely feel, great view, quiet area, friendly and efficient staff
A lovely quirky seaside hotel. A British style hotel in a Spanish victorian building - we had the fantastic family room at the top of the tower.
The location is great if you want to relax by the sea, very near the beach but the picture does not show the apartment blocks surrounding the hotel. The staff were friendly and the breakfast was excellent but in peak season it was overpriced for what it was.
Leaving The Hotel has nothing nice I can really say about - Just don't go there if you want to have a nice time.
the furniture was beautiful and the entrance welcoming no plug in basin although kettle in room no milk sugar and only two decaff coffee sachets 2 we stayed 2 nights and coffee cups were not washed and no coffee so we bought our own down super market
Location, near beach