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The correspondence and help I received from Nicholas was the best customer service I had received while being away on holiday. The images on the web site make the apartment look a lot bigger than what it actually is.
A practical, reasonably priced place to stay in a city with very high accommodation costs.
The staff -- several of whom spoke good English -- were very friendly and forgave us our poor Spanish. They were patient with us when we tried to pay with a Discover card (not accepted much in Chile) and had to use another. The manager (or at least the one on duty when we were there) also helped us with a suggestion about which bus to use to get to Valparaiso the day we checked out. Another gentleman kindly retrieved us from the lobby and told us as much as he was able in English about the area. We loved our loft room. The place was clean and comfortable, including and especially the bathroom. I wouldn't hesitate to recommend this place to a friend. It was a bit confusing to find -- the address belongs to more than one operation, it seems, and the man behind the desk right inside the front door did not speak English and had to call someone else to come get us. (He was, at least, able to nod when we said "Amistar Apartments" and motioned for us to wait for someone to help us.)
Location and facilities No aircon
After arriving from a long flight, I was delighted to find a very lovely room, with a very comfortable bed. Best of all, there is a supermarket located on the first floor of the building, so I was able to make great use of the kitchen. The furnishings were great, the staff was great, service personalized, and I felt like I had my own apartment half way around the world! I will recommend this hotel to all of my friends.
The personal service provided by the manager was A+++ beyond the call of duty. The location was extremely convenient and central to all attractions. The pool area was fantastic and the room was very well furnished and decorated. The 2nd bedroom of the apartment was too small to be called a real bedroom. ie: the roll out bed provided could not even be fully extended and the room could not be entered at the same time as there was not enough room to even open the door. Unfortunately we were also located on a floor too low to take in the panormic views of the mountains advertised.
this is a big hotel and near the center of the santiago... not bad
Very nice lobby layout. Nice breakfast. Classy rooms. Very polite and helpful staff.The hotel did not charge me for a late cancellation 1 night due to cancelled airline flight when they could have by their terms and conditions.. The City Tour they organised was terrific.Highly recommended Coffee concentrate is pretty poor compared to proper brewed coffee but this seems to be the standard in South America. Meals expensive compared to good restaurants close by. More complimentary water in vathroom would be appreciated as to purchase it is USD10.
great location, very comfortable the internet was inconsistent
Location, location, location. I wish there were more restaurant choices.
The staff were friendly and were largely fluent in English. The location was great, only a 5-10 minute walk to restaurants and parks. The wifi was strong throughout the hotel, the beds were comfortable and the room was clean. The rooftop bar was very nice but wasn't open on the weekend which was a disappointment. Really good quality for the price. The pool is in the basement which was a mistake on our end, some old/incorrect pictures showed it as a rooftop pool which made spending a day at the pool impossible. Water in the room is outrageously expensive, $10/bottle! The shower/tub combo was a bit uncomfortable - I'm very average size and it was too narrow to stand shoulder width. The room was starting to show some signs of age but still a very good value.
Staff very friendly and helpful food was excellent room was comfortable I would have liked a tea kettle in the room
Good location, very nice staff, nice comfortable rooms
staff friendly and helpful. good breakfast Our booking via booking.com had not been recieved by them
The hotel is in a central location for most attractions. There is a pedestrian walkway close by that will take you to the main square and other tourist areas of interest. Our room was comfortable. We found the staff friendly and helpful. The hotel is a bit dated and could use some cosmetic work. However, the bathrooms have been remodeled.
Great Location. Very.nice, spacious and well eqiped rooms
Great place to stay, Close to all downtown business, restaurants and shopping. The Panamerican Hotel is close SCL airport in Santiago Chile N/A
Clean, good location, helpful staff Shower was very small. Staff spoke very little English. It5 would be nice to have an exercise facility in the hotel.
very good localization and close to city center wi fi system
Convenient location, free wi-fi, comfortable beds, decent breakfast. My room was quiet. I wasn't welcomed very nicely when I first arrived, took a long time to get my bags in my room. Otherwise the service was exceptional and has been on other visits.
some of the staff were very helpful- the hotel has character but i had a view of some dingy inner area between two buildings- the central location wa great i thought some of the staff was a bit misleading about certain answers- or lacked a little patience at times.
Location of the Hotel nice and spacious rooms
Excellent location. Old facilities. Certainly needs better maintenance.
Location was good. Room was too small.
Computers in the lobby for checking Internet were free. From the location you can walk to several sights as well as find convenient stores and restaurants. They gave us a late checkout which was great because we could freshen up before heading to the airport. Room was very hot and we couldn't figure out the controls. (We also didn't ask for help.) Our friends had no problems with this.
excelent location, delicious breakfast, free wifi small rooms
Blue Tree Hotels...great hotel chain!!! Professional, friendly and helpful staff. Most frontdesk staff understand and speak English. Lighting in this hotel is more ambient making reading difficult.
Basically nothing, friendly staff to a degree This is NOT 4 star by any standard. Embarrassing to actually try and pull 4 stars off.
I liked the views from the room and the roof deck. Location with supermarket below and metro statiopn nearby made it easy to get round. The shower over the tiny bath was stupid and was dangerous. Water didn't stay in enclosure but ran over the tiled floor making them slippery.. Grab rail had worked loose from previous grabbers. A shower only would be much better and safer use of the space.
The central location There was a lot of noise from outside being a busy city but that only bothered one of our three. Threre was also noise,(on our floor anyway) from the hotel's largeair conditioning plant.We stayed twice with early departures and asked for juice and coffee only to be left but nothing could be given the 1st visit; but on the second visit a nice breakfast tray was given to us.
Only two positive things to emphasize: central location + views All the rest was very, very poor ... The furniture is very bad, so is the bathroom. I cannot understand how this hotel can be rated at 8.1 For any European standards, it deserves a negative rating until significant improvements are made.
The location was convenient to the Metro. The grocery store was very close to buy food for the kitchenette. The shower was very small, usable but very small.
The best was the comfort of the room, it was very spacious, even though I didnt use it, the kitchen is a very good alternative for those staying more days. Also the location, as it was in the downtown area you could get to the most interesting places very quick and the metro station was very near too. The address that was on the reservation was not the same as the hotel, so I lost time trying to find it. However, once I called they gave me the correct one and I got there. This should be taken into account by booking to avoid confusions.
Nice modern clean rooms with a great view NA