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nice and spacious hotel and very clean. the food in the a la carte restaurant was very expensive and not really very good!
The proximity to the highway and the comfort, everything was really silent and the breakfast offers quite a variety of food!
Too much noise on the hall during the night
Excellent restaurant, decor very tasteful
Good value for a nice and spacious accomodation with attractive decor
when we stayed, business meetings were taking place, we woke up a several times from 01am to 4am due to participants were talking loud at corridor. We do not think we wish to return there.
One guest who didn't know had charged the breakfast fee to my room. It was recognized when I checked out.
An ideal place to stop on a journey through Spain The hotel was visible from the highway so easy to find.
Big, comfortable, super located close to the highway, to the shopping mall, but the rooms were quite and tidy.
Very nice room and facilities, all new and clean. Perfect location for those Zaragosa and Barcelona. Breakfast is a bit too expensive. No cash machine in the hotel.
We were shocked when we drove up to this hotel. It was not what we were expecting based on the area and other hotels we saw. It was beautiful inside and out. The staff was very friendly and the room comfortable.
The staff were friendly Rooms need updating, damp on the walls under the window and there were tiles missing in the bathroom
Other staff, waiters etc were quite pleasant and helpful The head of reception (male) was very unwelcoming. He needs to learn to smile at visitors when they arrive,
Great breakfast buffet at very reasonable price. Super easy access from the highway with free parking right in front of hotel. Good bathroom.
easy to find (near main road) hotel star rate does not corresponds to the fact, hotel corridor refrigerators (free minibars) were empty
Freindly staff, great value, neat and clean.
The hotel was modern, clean and the staff was excellent.
Shuttle service,helpfull staff.
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
Comfortable, clean, free shuttle, value for money.
Very modern, nice room with great appointments. Staff was helpful, some language difficulties. Room lighting was hard to figure out (switches)
- I did not like the layout of the room. It looked good but it was not very practical.
Very convenient to Alcala and with parking on site was ideal for what we wanted. The entrance to the hotel was hard to find on our first visit but easy there after.
The hotel is very nice and clean. It´s completely new and the design is very nice. The room was big an clean. The breakfast very good.
new, clean and with nice contemporary design located outside the town centre close to a junction and gas station - 10-15 minutes walk to the centre
Location next to old town and business offices nothing
The hotel was of a good standard although we felt that it would have served us better had it been more central.
free mini-bar, central location, nice room
Polite and helpful receptionist. The first and last time we found this during our tour around Spain The bar was closed until 8 o'clock and it was so difficult to get a drink, we gave up.
Clean spacious bathrooms, including bidet and large shower. Large and soft bath towels. Staff is somewhat less than friendly, maybe even a bit gruff.One can hear the people in nearby rooms use the bathroom at night.... bad soundproofing.
Very nice hotel: parking - available; good breakfast; English-speaking personnel; comfortable rooms.
They had no record of my booking (as notified to booking.com by separate email
the location and the service no
Ultra modern and very near for sightseeing.
It was a nice modern hotel
Excellent location, close to all historic sites so easy to walk around. Car parking was ample in locked garage. Good selection of food in the cafeteria. No
Beautiful design of rooms, wonderful sense of space and very friendly staff. The price / quality ratio was very good.
Very friendly, helpful staff. Front desk manned 24 hours. Free off-road car parking. 20 minutes walk from Alcala centre. This did not worry us in the slightest, but could be an issue with children or the elderly.
The hotel promotion pictures are old and misleading. The hotel is dark, dingy and not terrribly clean. The rooms reeked of cigarettes and the managers answer to our complaint about the 1 st room was to move us to another room, but only after spraying an obnoxiously sweet deodorizer to mask the tobacco odor. What a dive. The hotel also advertises being only 15 minutes from the airport, but upon check-in we were informed to leave an hour. Ended up taking more than 2 hours due to rush hour traffic and we missed our flight. We generally stay in budget minded hotels, but would not recommend that anyone stay here!
Very friendly staff Breakfast not very good. Please don´t use bimbo bread.
The bedrooms were clean and bedding decent. Bathroom gave me a good shower which is very important to me. Nothing. I thought it was great.
A very spacious, comfortable room. Welcoming and helpful staff. Good location, free parking and wifi. Very good price for the standard of accommodation and service.
free parking was a plus, resturant was pleasant. no non-smoking rooms,
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
Nice hotel in a not so nice town
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
Cleanliness of the room, nice surroundings
Beautiful old building in the centre of a lovely historic town. Staff were rude and had no concept of good customer service.
Great Location.Spacious rooms.Friendly staff. Although a very good breakfast it was a bit chaotic as only one person seemed to be in charge of breakfast and the attached cafe and bar which was very popular.
Proximity to Old town. Comfort of hotel. Lovely old bar. Friendly staff. Access to hotel. Car park 10 minutes away.
The hotel was very central to the town, with all amenities close by. The bathroom was exceptionally clean and the staff were approachable. The hotle was very good value for money, and I would happily stay there again.
hotel is close to center and main attraction (althoguh not properly a touristic city) Quality of breakfast was poor; room was a bit noisy as was on university square
everything - perfect location and hotel
location expansive for services
The location in the historic centre of Alcala is excellent. Free wifi and a busy bar make this a good bet for a traditional central stay.
The location was excellent. It was in the center of Alcala which is where most of the businesses were. The room had very uncomfortable beds and the room temperature was uncontrollable and extremely hot for our liking.
rooms were very comfortable and clean the noise outside the room was awful. both on the landing outside the room and outside the hotel itself, i could nnot sleep because of the noise.
Location. Proximity to train station to Madrid.
Clean rooms and bathroom, comfortable beds. Easy access to main roads and the airport. Rooms are not soundproof. Hotel is next to a noisy shopping mall. Staff was rude and totally indifferent. We had terrible night because of noise and our request to change to a quiter room was rejceted, although we specifically demanded such in advance. Late-commers highly recommended to avoid this hotel, as no solutions to any problem would be offered. No WiFi in rooms, no refrigerator/minibar. Without bidet.
fairly new and still clean, close to some restaturants, but far from the center of town, not within walking distance. The staff was discourteous, not customer friendly at all. Tended to become sarcastic and antagonistic when asking questions.
good price, good value, clean and simple, easily accesible by public transportation, la garena is a lovely new area with lots of great restaurants and nightlife
Nice and helpful staff, good location next to railway station (by train it took 2-3 min. To get to the center), Waiter couldn't speek english, so it was difficult to talk to him; to little room - if you would like to stay in a room only for get some rest and sleep it's wonderful, but if you would like to work there during a day and eg: prepare something to eat in the room there is not enough space
Everything was good here,staff were polite and helpful, the rooms were clean and comfortable and for what you got it was very reasonable, especially as we booked it last minute. Thank You. None
Comfortable and quite, location is okay. the staffs speaks english Language barrier. No english TV channel.
Reception staff extremely pleasant and helpful. Food poor and expensive
It is ideally situated. Two minutes walk to the train station for Madrid. Surrounded by restaurants and bars. Easy to find. On the second night we asked for a table in the restaurant and were told to come at 21.00. By which time the only food available was a very sorry looking buffet and a Spanish dish of tripe. We walked out and went to one of the local restaurants, which was excellent.
Very quiet place with a beautiful view. The golf course looked very nice too, though I didn't have opportunity to play. the swimming pool opens too late in the morning (11:00 AM) and *WAY* too early at night (7:00 PM???). It made it impossible for us to enjoy the amenity, since we were in Madrid most of the day.
shuttle service to and from airport, very helpful! also free internet, comfy beds
Clean, good location to IFEMA visitors. Not enough staff, bad isolation between rooms
We were totaly satisfied with this hotel. The staff was extraordinary kind, polite, flexible and helpful. The buffest breakfast was well prepared with wide variatons, the only thing what we missed some greens, tomatoes. The coffe was surprisingly fine, not so strong of course. The fruit juices werent flooded with tap water as in many places. The location is far from everithing but the public transport is working and the hotel is easily accessible by car. The restaurant next to the hotel is perfect and before the main lunch time nobody is there to smoke. The is black shell is the best ever we eaten. We have definitely nothing to complain. Good value for the money.
Good quality room Shuttle service a let down, some distance from airport, late arrival meant food a problem after 10.30
The personnel at the Front Desk were excellent. Welcoming, warm and patient. The buffet breakfast was sumptious. Excellent value for money I felt. The location at first as the hotel quite far from everything. But then on a curiosity trip to Torrejon de Ardoz (the nearest train station in the area), I was delighted by the lovely and reasonable yet modern shops, as well as the nice restaurants, the public square, the Semana procession and the quaint houses etc. I wanted to go back there again but alas, no time.
Room was clean enough and there was a wi-fi. bad restaurant (not even a restaurant only buffet), no good service, no good bar.
The facilities were excellent and my room was clean, spacious and well cared for in everyway. On the technical side the room was amazing, with a large flat screen TV showing a vast range of channels and a host of Films for a very reasonable €4.00 per day. Reception and Room Service could not have been better and the Airport Pick-up service was very good too. I would certainly recommend this hotel, but at the moment - without the food option - see below....... It was very difficult to find by car and its location was in the centre of a Business and Commercial Area, so the views were not good. I had booked with breakfast and because of the location I also opted for evening meals. this is where the hotel let itself down badly. There was only one member of staff on duty which was clearly not enough. Even so he disappeared for long stretches of time so that items ran out, and food under the warmer congealed almost beyond edibility. The Hotel Management need to thoroughly review this area if they are going to offer food, as this was the only area that was below 4 star level.
Breakfast is very good and the dinner buffet is fine too. Only the shower room need some adjustment because the water came out so easy.
I am familiar with the location Definitely need to add comfort to their beds. The beds are extremely hard and not comfortable. They need new mattresses.
it wasn't an iron or iron service in the room or even in the hotel an a 4 star hotel should have it
The wireless internet is only available in the lobby. For internet in the rooms you must pay!
I had 2 complaints 1) the start of the slope down to the garage is too accute as I grounded my car on going over it. 2) you should introduce a Pequeno desayuno for those that whant a little more than just a cup of coffee
it is a very nice hotel
Comfortable and well presented room. Free non-alcoholic minibar. Reasonable fitness room for size of hotel (3 cardio machines, a collection of dumbells and a Turkish bath - access on request). Good choice/quality of continental breakfast items. Free Wi-Fi in lobby. The hotel location, next to the motorway, is over 45 minutes walk from the rail stations and the beautiful, old town centre of Alcala de Heneres (which is definitely worth a visit), although there is a local bus - number 7 - from the hotel to the town square (takes 20 minutes - €1 each way).
The staff were very friendly and spoke very good English. They were also very helpful whenever I needed directions or taxis. The hotel was not much to look at from the outside, but the rooms were a very good 3 star standard on the inside. The breakfast was was not what I was expecting. It would normally include cold cuts, cheeses, eggs, etc. but these were not provided. Just bread and butter. Beware that it is about a 20 minute walk to the centre. This can be quite annoying until I realised that there are very few hotels closer to the centre than this. I would have been nice to have an information pack in the room as well as an English tv station.
Handicapped Accessible and reasonable value for money The Staff while pleasant had a very poor command of english.The breakfast offered was a "joke"
All staff were extremely helpful and friendly. The hotel and rooms were all very clean. Hotel very convenient for Madrid airport. Only food served in hotel is breakfast. There are bars nearby but surroundings might seem intimidating to some people, but we found staff in bars and shop nearby to be very welcoming and friendly.
The rooms were spacious with a brilliant shower in the bathroom.The bus stop was literally outside the door.
Friendliness of reception staff Breakfast not great
Friendly staff long way from rail station
easy to get to the centre of town need a better hairdryer
The receptionist are very frendly and able to communicate fairly in english The Hotel restaurant is not in service to provide meal for the guest also at the end of my stay the hot water in the bathroom seize to function
The hotel was in a good location just a few minutes (12) walk from the Town centre and I must say what a fanastic town centre Alcala de Henares is. I had no idea that I had chosen such a fantastic location! As other people have said the girls on the front desk are really really helpful. The hotel was clean, smart, and comfortable. The free wi-fi was great. The car park below the hotel was useful and I don't think over expensive at 9 euros a night - better than in the street. We used this hotel travelling down to Granada and on the way back. Being english I like my tea making facilities the hotel had no faciltites for this at all - in fact we found that none of the hotels we stopped at had these facilities so next time we will take a travel kettle. Mind you as a result we crossed the road and went to the bar in between the flats and had a couple of coffees and a lager for less than 5 euros plus a couple of tapas - completly spainish brilliant!
Clean, quiet, value for money Poor parking on arrival, leading to dragging luggage from a very gloomy underground garage and entrance thro' "the back door" More street signs needed - no easy to find.
The Bar staff were fantastic & made up for all the trouble tryinf to find the Hotel at 10pm...... Ben, Aurelio & Daniella - excellent service & conversation!! Road sign directions were non-existent. It was very hard to find. When I rang for directions, the staff member didn't spak very good English & didn't know the area very well. We asked for a double room & got 2 single beds - not what one wants when one is on holiday with one's girlfriend!!
good staffs, clean and modern room,free under ground parking.nice dinner and the price is very reasonable. breakfast is 10 euro in spite of the information of the booking.com 5.5 euro.In the big city maybe this price is average? I prefer fruit or normal yoghurt.
Good location just outside Madrid - Good location for overnight stop whilst travelling south. Superb buffest breakfast was available and included in room price. Restaurant was closed so food was limited to cafeteria in hotel - not a great choice was available.
Service, food, rooms, pool Location, but, I knew where it was in advance and since I had pets I had little choice
Nice gardens in which to relax by a an excellent pool. Good sized terrace overlooking the pool & gardens Ridiculous however that we were not allowed by the bar/waiter to charge any of our drinks to the room and had to keep going back and forth with cash. Bizzarly when mentioning this issue at the time of our check-out the receptionist told me that this was not in fact the hotel's policy and we should have been able to charge our drinks & food to the room
Convenient position for Madrid airport. Good eating opportunities close to hand.
nice large room , easy to find, very expensive restaurant,
easy to find, nice swimmingpool (open air) surrounded by the rooms with terrace. Must be nice when warmer. New hotel. Excellent room. in industry area, close to noisy road (noisy if windows are open)
All was fine.