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Rooms could be better, should go trough some renovation.
The swimmingpool the rooms were old, small and bad maintained.
The location and staff are great, but the hotel is falling apart needs some major repairs. The rate is too high for the time of the year I went. December.
It was really close to the port, excelent service, great location. It was clean. It's just a little outdated, the rest was perfect
Location was nice. Carpeted floor was damp. Bathtub faucet had a steady stream/leak. Handle was cracked so it wouldn't fully shut off. Very annoying to listen to all night and very wasteful. Interior front door handle of room was loose and it was difficult getting the door open. The handle fell off completely the last night of our stay. I was very disappointed. The spa closes at 10pm so my wedding night was spent in a dank hotel room listening to a leaking faucet. For this price, I would have expected at least a continental breakfast.
lots of fun stuff for the kids to do. good food and shops
The location First, the building is not that attractive (old paintings, badly kept), The room was not clean (carpet, armchair, table); the air conditioning extremely noisy, no blanket available, the hair dryer out of service, the phone destroyed, the electric plug off the wall,... Not worth the price I paid for !!! Worst accomodation ever experienced
Location, beach, friendly staff
Localisatio directly on the beach. Fitness center was empty. All the mchines were broken.
Central location in the Space Coast area Very loud air conditioning systems
The location is great: We could walk out of our room and right onto the beach. The two pools, including the one for kids, were huge plus. It was a great location and price, but we did our best to ignore the grimy bathroom. Other reviewers are correct when they write that the hotel rooms need to be updated.
The beach was nice and the restaurant by the beach was ok. Staff was friendly. They have a big pool but in meed of maintenance. The whole hotel is very old and in urgent need for remodel. The whole feel is of a cheap motel. Our first room smelled like vomit. They change us to another room. Bathrooms are old. Our toilet bowl was loose. Overall this hotel can't be a 3 star hotel. Rooms are in the category of a motel 6.
Room was very nice ... Had everything we needed .. Pool area very nice Yard crew using blowers while people were in the area
Comfortable room, particularly the beds. Great pool and facilities. N/A
Staff is very accommodating and friendly Room renovations are wonderful, loved our room! Quiet Reasonably priced ample parking close to attractions There was nothing we did not like.
Close to beach access. Good value. Not enough towels. Room for 4 and only given 3 towels.
The staff were very helpfull The bathroom flooded, the fixtures were old, and the room smelled of some severe cleaning solution.
Close to Cocoa Beach and Port Canaveral The chain lock on the door was broken so I did not sleep well nor feel secure. The bathroom was disgusting and looked as though it had not been cleaned in years. I booked this reservation through Kayak but ended up also being charged by La Quinta. So I was double charged. After reviewing my bank statement and realizing this today, I contacted La Quinta and they did apologize and a refund is being processed. The hotel just did not seem clean and we will not be going back.
Bed was little hard for me
Good location, nice facility with some interesting history and very pleasant staff. Would definitely return!
The staff is very friendly and the location was convinet to a lot of things The floors are very dirty my feet got black after 10 minutes of walking barefoot. The showerhead was mildewed as was the tiller paper holder.bed was not very comfortable
Book this for a one night getaway. Room was recently renovated and clean. All requests were taken care of, and they called the room an hour after check in to see if we needed anything. Would stay again. They are in the midst of a renovation. There wasn't any noise, but there were some dumpsters and equipment around, did not get a heads up. Breakfast was typical, not too appetizing.
The King suite was huge and the view was amazing. I will stay here again. The elevators were horrible. They took forever because there were only 2. It's not a reason not to stay there but that was the only negative part.
I really loved this place. Very very friendly staff even the house keeper did something I've never seen before, we collected sea shells and had them piled in the sick when we returned she had cleaned them all by hand and laid them All out nice and neat on a towel. Wow!!! Was all we could say.. And the place is very clean and great beach access. Nothing!!!
Our stay was thoroughly enjoyable! Attentive, courteous, and friendly staff, upgraded room, superior view and location, extremely comfortable bedding. In fact the best nights sleep I've had in years. Very clean and well appointed rooms and facilities. We will be staying here the next time we are back in Melbourne, and highly recommend you do as well!! We have no complaints only praises!
All rooms are suites with separate sitting room Would have been nice to have a small microwave to go with the small fridge and coffee pot.
Views from balcony of beach were awesome. Cost of food in restaurant was high
every thing. the staff was very helpful. the view was awesome
The view was beautiful. The bed was comfortable. We had plenty of room in our room. Clean. There was water damage to the ceiling on the balcony. The hotel charges a $50 per night "security deposit" that was not in the contract or mentioned beforehand and took 4 days to be returned AFTER checkout. When we asked the staff about the charge, they were very rude. Parking was limited, but cost $6 a day. Probably will not stay here again.
Was not allowed to check on my persevered reservation and did not get the room I ask for .. and was not reimburse for my inconvenience
It is on the beach. This hotel is forgettable. If it was moved 5 miles inland (and thus off the beach), it would be out of business within 6 months unless prices were cut in half. The room was serviceable but plain, the bar was lousy (and very noisy), the breakfast buffet was OK and the service both at the bar and at breakfast was mediocre. If I were to visit again, I would choose a different hotel along this strip of of A1A in Melbourne, FL. But, I wonder whether I could do better because when you have a first rate location (i.e. on the beach), you can get away with being slipshod otherwise.
Good sound proof Good hospitality to our one night stay.
The staff, that was it Not clean, founds bugs in the bed, smelt bad, room felt wet and muggy, not worth the money. Never staying in s crowns plaza because of this experience
Great location! Wonderful beach, great pool, cute little deck with ocean view to eat and drink on. Bar was pretty nice too. Rooms are very clean and the bed and pillows super comfortable! Try the fish tacos at their restaurant. :) No complimentary breakfast.
Excellent stsff. Clean room. Buffet breakfast had runny eggs and disgusting grits.
The Ocean View Cleanliness. Poor Hotel Maintenance. Ice machine broken. Dirty carpet. Linen and towels are very old. Uncomfortable mattress and pillows.
location on the beach staff was polite facilities run down broken door lock, and balcony door rusted and poor condition
Staff was friendly People in the pool until 2am and very loud, called front desk to get them out of pool or be quiet, it took 2 hours and the pool hours end at dusk. My husband and I had 1 night away from our kids and were not able to get any sleep.
I lost my room key and was assisted by a very pleasant desk clerk who was extremely friendly and helpful
Staff was great and helpful. Problems were quickly addressed (door issue). The location is what you pay for, and that makes it all worth it. You can't get better location for the money.
Checking in and out was easy Parking was inadequate. They charge for parking but don't provide enough. I had to park across the highway and walk back to Hotel.
I enjoyed having and ocean view from my room. I was also given a free upgrade because I was only in town for the night. The shuttle ride was a bit rough and my luggage got banged up pretty bad in the back of the van.
proximity to the beach
Staff was very nice and the location was good. Roaches! Carpet was very dirty along with everything else!
Location Dirty,rusty tiolet paper roll,small uncomfortable bed, noisy,breakfast was terrible (sour milk)
The Jacuzzi was terrific! Everyday we had new samples put in our room for shampoo and stuff. Nice touch. Great location for beach, PAFB, Kennedy Space Center, etc. Bed was super comfy and room was nice and spacious. Non-smoking room; however they never changed the carpets from when it was smoking. My nightstand had rings and hair on it. Yuck. We could smell smoke coming in from the smokers out front which made our clothes and car smell.
Not very much The room has a terrible mold smell!! No ice machine- the staff passes out sandwich sized bags of ice and then kept track of how many you asked for. Big crack in the bathtub which was sharp and leaked under the floor- NEVER STAY THERE!
Close to the beach, affordable. Wifi was joke, had to go to Dunkin Donuts down the street because it was weak to nonexistent. Room smelled like it was recently converted from smoking to nonsmoking.
Location to Patrick AFB. Roaches, flying bugs.
Nothing. It was closed due to the hurricane. No power. I had to go to another hotel. I have been trying to call to get a refund and cannot get through. Disaster
??? only one bed had linen..one of the beds head board was literally unattached and laying on the end of the bed..the carpet was all torn up. only one large towel .and no one answered at the office when I tried to notify them about it to possibly change rooms
Nothing Cockroach on the wall (one is one to many). Seemed like there were a few permanent residents. No beach access. Breakfast was a joke.
location and value cockroach's in bathroom.
The pool and the exterior of the motel looked good I booked for 5 nights but I hated it so much I tried to leave after 3 nights. I was told by the hotel manager that because I'd booked over the internet I couldn't get a refund!!! My advise is stay well away :-(
Great access to the beach. The brownies at the coffee shop were delicious. There were two, not one, but two, fire alarms in the middle of the night while we were there. When you are woken up at 4:00am, and again at 6:00, it makes for a long, unpleasant night.
The hotel was very nice and clean. The location was wonderful, right on the ocean. The air conditioner was very load and woke my husband up each time it kicked in. Had to pay separate for parking- which is in my opinion ridiculous.
Ocean front and deck Didn't like being charged for parking in just a big parking lot $6.00 a day is too steep and being charged for the last day was wrong when we checked out on time
We live in SW Florida but decided to go to Cocoa Beach for a mini vacation. The hotel is nice and was a great price on Kayak. Plus when we got there the hotel upgraded us for free to a mini suite with a view of the ocean! The beds were very comfortable and the hotel was very clean. Staff were friendly. We ordered room service for breakfast. It was average and right on time. The beach is amazing! The bathroom was small but still nice.
Staff and view were amazing !! Somebody needs to sit in the bathtub in rm. 654 . See what we see ! You see PVC pipes under sink. The ceiling was chipped paint ! The drywall was the shottiest job I have ever seen ! Somebody okayed that job ! It was a renovated room already , if that is the case , the standards were Days inn , at hilton prices !!!! As you can tell not happy at all ! We love hilton hotels , but may have to reconsider this one !!
Hotel restaurant was slow to seat, even with empty chairs. Seem as if there were no one in charge.
Water front. Liked that the BEST. Comfy beds The doors slam so loudly Morning and night !!
The view was spectacular! The beach is also surprisingly uncrowded. We loved the food and drinks at the Hilton's restaurant and patio bar. All of the other staff throughout the property (except at the front desk) were very friendly, gracious and welcoming. Seriously, once you get checked in, you feel very well taken care of. Our room was immaculate and comfortable. We'd read online that the front desk staff was rude. We were actually surprised to find that those reviews were absolutely true. These employees must go through some sort of special training to be so unhelpful, unfriendly and act like your checking in to the hotel is interrupting their day of scowling. They live in this paradise. Why so grumpy? Also, this hotel was the only one around that didn't have a balcony. When you see your view, you quickly become disappointed about this fact.
Closeness to the beach
Loved the suite room with a separate bedroom, with the view of the Atlantic and the sunrise! Trying to get young children to sleep, it was very noisy by the poolside, with swimmers screaming "Marco Polo" from 8:00 to past 10:00. Too bad the beds are not located on the quieter side of the suite, which I know would not be possible.
Location is excellent, right on beach, by the pier. They need to resolve an issue with the doors to the room sticking. Very hard to open.
Nice Water Front Hotel; heated pool was very nice. Good Breakfasts each Morning. Arrived with our reservation all booked up; so we had to settle for a lesser value location.
I had a balcony room with an ocean view. It was wonderful. The staff was very friendly. Nothing
Staff, breakfast was good Air conditioning unit a bit noisy, a few stains on the carpet, parking spaces are a bit tight especially with work trucks from a company blocking a few spots
Convenient Shower would not drain Ants/small bugs in my room
Right on the beach, nice beds and very clean. Staff was excellent, very welcoming.
The location was excellent and staff was great. The room smelled funky
Great customer service. After having a bad run-in with Economy rentalcars, and getting to the hotel at almost midnight, the woman at the front desk was fantastic and helped get my vacation back on track!
We had a double Queen room, which usually means queen beds stuffed into the same size rooms as the full size beds. Nope! Pleasantly surprised! the room was larger, the fridge was larger than the normal Mini you usually get. there were towels everywhere! LOL! The air worked very well. The bed was very comfy. The room was clean. the breakfast was a real Hot breakfast, not just bagels & pastries. Eggs, hot cakes, meats, oatmeal, grits, as well as bagels & pastries. It was good for a fast hot hotel breakfast. We would stay again, I just hope it's sooner than later! thanks for the nice stay, Best Western is now on my go to list! If I had to pick something, it would be the parking & the Tiki-Bar wasn't open on a Saturday afternoon! the weather wasn't good, so that's probably why.
Beds uncomfortable, noisy
The location is amazing. Close to the peir and beach. The main dislike is the 4pm checkin. The waffle maker wasn't working one morning but the other breakfast foods made up for it.
The closeness to the beach (100yds max), Cocoa Beach Pier is literally a 5 minute walk if that. Closeness to Port Canaveral. It is literally infested with ants. Ants all over the sink, toilet, tub. The air conditioning is old school, so it's incredibly loud and meh on cooling ability. Parking can be tough at times, especially at night. Did I mention the amount of ants already? Well it deserves to be mentioned again. Room cleaning is ridiculous. They come around once at around 8ish. Either you get your room cleaned and stocked with towels then or you are screwed for the rest of the day. They do not come back if they skipped your room earlier and seem to be done with work around 3.
Breakfast was nice The ocean breeze was pretty chilly one night, a jacuzzi would have been nice.
I realize it's south Florida, but seriously... The amount of ants inside your room and overall cleanliness of the room makes you look twice at your receipt. At least the bed sheets were clean. Ants, parking can be a challenge, getting your room cleaned for a new day.
I enjoyed the starbucks coffe in the morning, and the heated pool.
the pool and the closeness to the beach
Comfortable and clean room, ocean view, right on the beach. We were here for our anniversary. Two weddings were happening at the hotel while we were there so it was cute to see that and remind us of our own wedding. Very appropriate for our anniversary. Also, took advantage of "long walks on the beach" which were lovely with the sunset amd perfect weather. Beach wasnt too crowded in October so it was perfect. Didnt expect to pay for parking and they told us wed get more perks if we booked directly through them - maybe free parking?? Who knows. We were too happy to worry about that stuff. Thanks Hilton! Had to pay for parking. We paid for ocean view but our main view was of the side parking lot. Had to look left to see ocean.
Good spacious room, nice premises and warm swimming pool. The balcony was too narrow to sit on it for the ocean view room.
Having to Pay for parking then having private parties where people didn't have to pay for parking.mean while the actual hotel guest who paid for parking. Had no place to park!!!! And drive around and around and wait for a space to park
Ocean view The bath tub, it was dirty .
proximity to the beach price of wine, beer
view was amazing and cleaniness
The room was clean and nicely furnished The beach access on our sideof the building was being redone but we didnt know that until check-in
Nice pool deck. Great food. Large clean suites with a spectacular view! Ordered dinner thru room service and the service was impressive. Asked for early check in and a high floor and everything was granted with a smile. Best bet is to ask for the 3rd floor or higher for the best views. See you again soon!! Noticed quite a few non guests coming up from the beach to use the pool. A hotel employee had to ask them all to leave. Was also very hot inside lobby and restaurant area.
I like the location but the condition of the hotel is so bad that I cannot return. This hotel is run down, dirty and dingy. They charged me $33 for a microwaved breakfast buffet. Do you want beach chairs? $30. Every time my neighbor sat on the bed, the headboard banged on the wall several times. I will be letting Harris Corp and BCD Travel know this place is a dump.
The fitness room although spartan but nice. Ocean front view wonderful! We did not know that it is in repair status: water leakings in many places, back yard in construction, no direct way to the beach, Wall Street Journal in limited quantities (ran out quickly), toilet flush not working very well. When we made the reservation, we were assured that parking fees are included in the room price but at check in the registration clerk told us that we have to pay it. We protested she finally agreed not to charge us.
The breakfast was awesome! Loved it! Rooms were clean and comfy Would rather have an inside hallway than to go outside to the room.
Staff was very friendly and helpful at all times, good breakfast, free parking, room size and views o.k. air condition noisy and did not smell well
We upgraded to an ocean view room and the view from the balcony was lovely. Hotel is a short walk from cocoa beach. The sand is lush and waves are big! 20 minute walk to the pier where the friendly staff serve fab cocktails with a great view out to sea and the beautiful long beach. We loved it here, just a shame we only stayed the 1 night! Dislikes - air con unit in the room was too loud. It sounded like a motorcycle engine so had to turn it off to sleep. Ended up propping the balcony door open with a chair. The complimentary breakfast is poor quality. Coffee and pastry was ok.
closeness to the ocean. Access path to beach right off the pool had and incident with anther guests child spitting on a sleeping freind poolside. management threatened to throw the sleeping person out when she was offended and wanted an apology.
Clean Room, Fast Service, Convenient Location
Bed was very hard.
The staff when arriving was very helpful,as we needed an urgent care for my daughter. They phoned the location for their hours and printed us a map. They were very helpful to give us information about the motel and pool area. I was also very impressed that the pool was handicap ready including a lift. The room seemed clean when we walked in. The patio/balcony had beer bottles and cigarette butts from previous guests. The bathtub was not clean, it had soap scum and hair from previous guests. The headboard had a large grease spot from someone's head. I shared this with the manager on duty when I checked out. She did not appear concerned as her attitude or facial expression never changed while I was talking. She stated "sorry about that, we try to inspect some rooms daily to avoid problems."
We came down for coffee before the cafe was open and we were very impressed the manager on duty fixed it for us before the cafe was open. Never had that happen before.
Comfortable, clean, helpful staff, well located, easy parking, good restaurant.
we stayed here because it was the location of an event we were going to attend .... it was just an ok hotel for the money ... nothing wrong just nothing exceptional, For the top end dollar you pay for a room at double tree ... I expect more then one chocolate chip cookie and a beach front red roof inn with a bar. I was constantly being asked if i belonged to their double tree club... and treatment seems to depend on that ... maybe you get different service then but I for one dont want to belong to a club to get what i'm already paying for... those perks come from the revenue generated by all of our business. Just another place that wants to treat a select few like rock stars and the rest of us like paupers with the moneys all of us pay for .... sad new standard in customer service. most staffers seemed unhelpful and in capable of helping with the simplest tasks ... Might I borrow a pair if scissors? can you dirrect me to a non tourist shopping area.... and until I found a staff member that was originally from my home state, I may as well been talking to deaf staffers, makes me even more happy I booked with kayak and got the best deal possible.... like I said beach front red roof with bar.
Convenient location to the beach, lots of parking, convenient to shopping and restaurants. Did not provide beach chairs for free or for a low price. Charging $10 for a lounge was too much.
We liked our waitress Cora and the location to the beach. The pool area was dirty with empty glasses and pool toys, there was no hot tub for adults to enjoy.
The beach was wonderful!
Loaction on beach front. Quality and range of food in the complimentary exuctive lounge was dissapointing
Close to my son Not one thing. Nice place.
The suite was nice. inflexibility of all parties involved.
Unit is clean, quiet and well equipped. The layout of the room is very efficient and I loved having a kitchen. With the Publix market right across the street it was great to have a fresh healthy dinner. The hotel is 'pet friendly' but often pet owners are really ignorant because they think everyone loves their dog; I'm allergic so I DON'T. Also, bringing your dog to the breakfast room is NOT ACCEPTABLE and those guests should be asked to get out!!
Room was very clean. Like a small apartment. Very good value Breakfast was really gross. One of the biggest reasons i picked residence was for the breakfast. I had stayed at another residence inn and it was actually pretty good. This one was nasty.
I liked the breakfast (better than Holiday Inn, LaQuinta, Red Roof Inn, Hampton Inn, etc) - more hot food and protein. I also liked the towels - there were many and they were plump and fluffy. The bed was comfortable. The carpet was 'tired' and frankly, it looked dirty. Lighting was dreadful - come on, Marriott, put more wattage in your light bulbs.
This guest did not leave comments about this hotel.
Rooms were well decorated, clean and comfy. staff was friendly and helpful
All was great N/a
The price for a suite The carpets in the room were dirty
Very nice staff, clean and it was very comfy N/a
The pictures of the room on the web is exactly how we found the room. Beautifully decorated and very comfortable. Would stay there again. Staff was very nice. Nothing
Quiet. Nice comfortable beds and pillows.
The manager was so helpful, going beyond what was necessary to be helpful. The staff were all so pleasant and the facility was very clean. our only issue was that it was just a little farther from NASA than we would have liked to be, If our trip had not involved frequent trips to Cocoa Beach your hotel would have been the perfect choice.
Clean rooms with a great view of ocean. There was no elevator. We were on the third floor.
Great location, great friendly staff, beautifully decorated rooms. Will definitely go back!!!
beach seemed 'private' room needed some sprucing up. there was black mold on the curtains of our room and the blinds to the large retractable window were broken
The detail to the surf and beach theme. Lots of kid noise and slamming doors Due to uncaring parents.
Oceanfront location, very clean room, well equipped kitchenette no