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Facilities, choice and long breakfast period.
Staff were really accomodating and helpful distance to walk into town or to train station, but taxis were easy enough to book and quick
The last minute rate - would not have been able to afford it otherwise No
great atmosphere and fantastic service, the staff seemed like genuinely good people. The food was absolutely delicious.
the rooms were very clean and comfortable.we only stayed for one night so didnt see much of the hotel,would stay there again.
Very good cleaning staff, reception staff and service in the bar; rooms were very comfortable and quiet The location - some way out of Marlow centre & not a pleasant walk. The restaurant was closed on the second night of our stay as there were not enough guests in the hotel. The breakfast is poor value at £16.95 - also extortionate to charge extra for espresso etc.
Comfortable large room with good facilities. Could have done with more milk & tea bags, had to ask at reception for more.
Good facilities and very welcoming.
all of it apart from waiting 25 minutes for bar waiter to serve us after telling us to sit on lounges went to our room as above
Nice and modern hotel, very friendly staff, breakfast buffet
location from Gerrards Cross, breakfast rom 151 could do with a refurb. old but clean.
Nice decor, comfortable room, good food The room was too hot, heating on too high! We had all the windows wide open all night in November.
your staff are more than plesant at all times the only thing which is going to sound very trivial, wait for it, were the scambled eggs ugg!!! think they might have been powdered
Location was good for my business trip. On arrival I was kept waiting while staff member finished off sociaI conversation! I ordered room service which was cold and poor value for money. When I checked out my bill was wrong and I am still trying to resolve overcharging! A real shame as it could have been so much better.
Tea making facilites in the room would have been apperciated.
We had dinner in the restaurant and were disappointed with the quality and value.
The great warm welcome from the reception staff was very welcome after a long drive. Good hospitality.
Lounge Area Room was very warm
The traditional pub area with open fire with the big screen although the bar itself was shut even though there was football on !! I would suggest the rooms be updated, dark wooden furniture looks good if its quality furniture in large classic rooms, otherwise it just looks old and dated.
Great Value, given London location. Rooms very sizeable and well equipped.
It was the site of a special dinner we were attending and the fact that the dinner and our accommodation were on the same site was a great advantage It is a small point, but I would have like more biscuits on the tea-tray! Enough for afternoon tea, and tea in bed the next morning.
The hotel felt a little tired, the greeting from the hotel desk was cold and unwelcoming. The bathroom, we were in their best room, was small with very little space to put anything. we spent an hour or so in the hotel bar but left due to limited choice of wine, at extortionate prices - I certainly would never stay there again.
This hotel is a large 'function' commercial style hotel. well trained staff, executive room not inspiring and not executive quality.
A good location for the road networks. Restaurant food and breakfast good. Staff helpful with directions to the nearest tube station. The lift decor could be improved; looked worn out.
Location good, booking in/out was easy. Tatty carpet in the lift....a poor first impression.
new clean fresh
Room was clean View of the carpark. Long walk to room.
noisy, outdated, slow internet and stil wired access (despite high speed written in the room), minibar empty, TV not working, temperature too hot and unable to sort out. I will not come back to this hotel anymore in the future.
Very helpful and friendly staff, eager to help and delive customer needs Bar prices were extortionate
Location near lhr was very useful to us. Room was very comfortable. Check-in was a disaster, as we were not told where to find the room. We were told the room had two bedrooms, when we had booked two separate rooms. We eventually got our two rooms but it shouldn't have been so difficult after a tiring day.
friendliness of the bar staff no
We were attending a family wedding in Maidenhead. It was easy to jump in a taxi to the hotel from the railway station and within walking distance of the town centre. Good for families as the hotel has a swimming pool and a steam room & sauna for the adults. Good breakfast.
breakfast was good apart from cup of tea having floating oily bits. shower was cold in the morning so we complained to staff along with other couples in our group. Staff confirmed they had problems but did not offer any compensation or reduction in our bill. Also it cost £9.70 for 2 vodka and cokes.........ridiculous prices. Also hotel did not think we were entitled to breakfast as aprt of this deal but our voucher showed we were so they had to send 2 breakfast vouchers up to our room after checking with management.
It was local to where I needed to be There was a lot of noise from staff filling and emptying bins early in the mornings directly outside our room (approx 7:30 both mornings) The cost of drinks and refreshments at the bar/lounge where exspensive (£5.50 for a glas of wine!). I can see no reason why this should be so much more than a standard Bar/restarunt.
It was close to the place we was dining at that evening. The fact that the room walls had stains on, the carpet had stains on, no proper ventilation to the room, it was under construction which was not mentioned to me before i went there!
Location. Nice room No hot water
The room was in dire need of updating and decorating. A big patched up hole in the sink and an ok shower. Other than fine and functional.
Convenient and pleasant setting on the river. Coffee/tea facilities in the room but hidden away in a drawer and not found immediately Parking was a problem initially
Location, quality room with beautiful views Not easy access to the rooms etc
For the price good value.Bar /Restaurant area good.Staff efficient and friendly.
the room was very clean staff were a little surly
lack of A/C or at least a fan i nthe room
Location, good hotel staff, good restaurant Everything was worn out: old blanket, old bed cover... there were old stains everywhere, everything was almost clean, there was ancient lime in the shower...
location On arrival ,We had to change rooms due to the stench of stale cigarette smoke
Hospitality good with an excellent restuarant. The exce. room we had was excellent and comfortable. This is our 3rd overnight stay in 2 years and quite comfortable with everything. Re arrangement of the fire doors (liaise with your Building Control Officer) would perhaps give narrow corridors more spacious feeling, and at worst could be linked into the fire alarm system, opening doors with luggage is difficult
Beautiful surroundings, polite and helpful staff, gorgeous room, room service was quick and the food was yummy and hot when it came up. Very romantic setting and would definitely stay again.
Very helpful porter on arrival. Waiter service was very attentive and professional. Lovely restaurant setting. Rooms were airy and basic. Children not allowed to swim after 6pm, even though it was empty. Bathrooms were very dated and in need of complete overhaul. No mobile reception
Good size room & bathroom. Attractive lobby, stairway, restaurant room. Spotlessly clean room, though frayed around the edges. Excellent buffet breakfast.
The pool and leisure facilities
peaceful environment the room service menu and availability of food was restricted to only certain times
Quiet peaceful location, lovely room and excellent facilities, great staff, breakfast in room
The facilities available Lack of things to do in the surrounding area of Tring
warmth and comfort of room well prepared and served meals helpfull staff very relaxing and not having to rush to vacate room
we were made to feel 'special' by each and every member of staff the food was execellent the layout of the sauna/ steam room in relation to the pool was odd - you need to 'travel' along a corridor to find them.
Room was spacious, especially bathroom. Staff were helpful, communal areas very grand and the breakfast was lovely. Bed felt a little small - could have been more comfortable. Changing rooms for pool etc. very small and gym etc. a bit of a maze to reach.
The location was perfect, the staff so helpful, the room extremely comfortable and the meals in the Pub were super
It was a bed. The restaurant looked nice but I didn't eat there because I didn't have time. Shower looked dirty. Staff seemed flustered when I got there. It was late at night and there was one other person checking in already. Apparently they had some problems with the room keys. A distance from train station.
Location, buildings, quality Breakfast staff were not good, had to be asked for coffee, then again for milk and then again reminded for sugar for example!
Lovely location and grounds My room was like being in a sweat box. Far too hot to sleep and on this experience I would not go there again. Staff comment was 'yes it is hot here' - brilliant!
Lovely location and very comfortable accomodation with helpful and v friendly staff
good value ang luxury facilities nothing
Unfortunetly there were 2 weddings on over the which made breakfast on the first morning difficult as we had to go over to the other part of the hotel to eat and the second morning there were lots of children around which made breakfast loud and uncomfortable. Apart from that a great stay.
Meeting up with my friends. I had to move rooms as so many things were wrong with the first room I was out in - not TV remote, the phone next to the bed didn't work and worst of all the toilet didn't flush properly. However, the hotel did try to fix things but were unable to and offered me another room without any fuss.
The room was very clean and modern, the bathroom was the best thing though,bath was lovely with a lovely big mirror and nice soaps/shower gels to use. The room was quite cold when we got in.
Room, facilities very good I found the food very dissappointing (Pizza) Wake up call didn't happen
Latimer Mews was very modern and pleasant. The room was very comfortable and a pleasure to stay in. Also being able to use the gym and pool facilities was a bonus. We had a reall good rate for our 1 night stay. The bar and lounges looked in need of redecoration/renovation. Some of the other residents attending courses who also had rooms in the Latimer Mews were rather noisy during the night.
Swimming pool complex
The location is excellent, perfect surroundings and close to villages and the M40, but not affected by the motorway at all. The hotel is ultra clean and very well designed with a mix of contemporary and country feel which I thought worked really well and feels relaxing and laid back. The staff could be more professional and attentive to guests, they seemed busy, a tad scatty and preoccupied. Three different staff saw us on arrival but did not acknowledge us or say anything until we grabbed a manager and asked how to check in, it's not immediately obvious where the reception is as it's a small part of the main bar area. The only other thing would be the road the hotel is on does seem to be quite a well used road and tends to be used as a race strip. The front facing rooms could do with a better form of secondary glazing to combat this.
Room was nice and clean. Room close to the main road, noise!
Recently refurbished to a high standard, this hotel offers most of what a business traveller could require. A seperate bar and reception desk would have been a better idea
Very nice hotel and room. Breakfast was lovely. Service was brilliant. Food in restaurant is very expensive with no alternative food for people without such an exquisute palete. There are three different address for the place and it took us a long time and many phone calls to find the right way. There should be a sign from the main road. There could also be blinds/or something like that, in the ground floor rooms so the windows can be open without people staring in. I also wanted to have a few treatments bit the treatment rooms were not open on the sunday or monday. If I had been told this on the saturday I would of had a treatment then. I was very dissapointed about that as that was the reason I chose this hotel. The shower in room 107 is very weak aswell.
Everything was excellent. Fantastic staff, great atmosphere, super rooms. I would give this hotel 11/10 Absolutely nothing
We had a short 1 night stay. Room and bathroom were large and modern (LCD TV, airconditioning, bathtube with shower). Fair breakfast, but no great. My room was not noisy, but I guess it depends on which side of the building you are. I asked for a double bed and received a twin bed instead. English breakfast was not included in the room price and costed 5 GBP. This was not obvious and I had to pay it when checking out. Very little accesories offered (just soap, shampoo, conditioner and showe cap). I would have expected more from a 4* hotel. The choice for the breakfast was also limited, I've stayed in 3* hotels in Warshaw which were much better value.
Great staff and attention to detail, great food but just on the edge of expensive. Food as excellent as it is could perhaps be 20% less, which would make it even more delicious.
Hotel was clean and staff courteous - nice place to stay
The hotel has a warm and relaxed atmosphere. The room was excellent and the staff couldn't have done anything better. If I was nitpicking I would ask for softer pillows!
Attractive room good quality for the price Staff on reception have to answer phone and deal with reservations whilst you stand and wait to checkout. Need a different system as quite annoying when you are limited for time.
This is my second stay on business and i find the quality and location are excellent for leisure or business. Dissapointed that i did not have a river view room this time.
Very comfortable and stylish Nothing
The location and the general high standards The controller for the tv is unfathomable. Printed instructions should be provided
The location, the hotel staff and a lovely room. Breakfast not included
Location and scenery was pleasant. Cleanliness.
excellent service from /reception / restaurant /aubergine staff who were very attentative and curteous -excellent location of hotel and plenty of wildlife hotel members of staff and business people using hotel lounge for long meetings meaning paying guests cannot sit down for morning coffee l
the position -next to the Thames Noise of airconditioning units situated outside the window. Also the bed was uncomfortable.
we found the hotel very cosy, very comfortable beds a excellent breakfast and very good service.the hotel is in great location with beautiful views the lady waiting on the bar was a little unfriendly in the evening her demure came over a little bit arrogant but it didnt spoil our drink and im sure she was just been a little too professional
Location excellent and fabulous restaurant overlooking the river. Had to move rooms as booking incorrect and room very small.
It's a great location for me and as long as you get a decent rate, not bad value. I would never pay full rate! The rooms are very comfy and there is plenty of parking. The air conditioning did not work and the room was very, very warm. Food/wine is too expensive I walked into town and found lots of better value restaurants. £2 card charge & £1 charity donation added to bill without asking.
Lovely hotel and grounds and yet a comfortable feeling I found the 'extras' a bit expensive - £18 for a glass of champagne and £4 for a local call for example. We had a private lunch with friends in the Boudoir at lunchtime and stayed overnight (ate in the Terrace) and paid out a tidy sum all in all, so I found that some of the charges were a bit excessive - the £209 charge for coffees (on top of the meal) at lunchtime was a bit high!
The staff were lovely and very helpful. The historic surroundings and contents were most interesting. We were upgraded to a better room without asking. Very creaky floors in the bedroom!
The reason we chose cliveden was because we had visited the house and grounds previously and the house and the grounds are spectacular. Most of the staff were friendly and helpful. a stay at this hotel represents abismal value for money, cliveden as a hotel only survives due to its spectacular location. At nearly £300 per night I would expect at least some things to be provided complimentary as they are ith other hotels, ie there were no tea or coffee making facilities in the room and only two small bottles of water provided, for this rate I woulkd expect a fruit bowl and full drinks facilities. Although the staff were mainly friendly (there were only one or two that were stuffy and slightly condescending) ther is a culture at cliveden of expecting substantial tips, I do tip, and I tip for good service, however I feel slightly uncomfortable when I am given no other option than someone carrying my bag witha tip expecte
For a special occasion location and staff generally are very good Tried to charge me vat on top of the agreed room rate I had to be persistent to correct this- newspaper not delivered to room - very long wait for breakfast
The staff were very helpful and it was a lovely inviting hotel. Nothing
Sheer beauty of the place, lots of history and fantastic grounds. The price!!!
Wonderful friendliness and helpfulness from all of the staff.
Just around the corner from Waddesdon Manor, which has fantastic art and building, well worth visiting. Hotel is a lovely period building that used to be part of Waddesdon estate, well maintained. Lovely garden, sit and have drinks. Nice room and bathroom. Staff foreign and somewhat clueless but nice people. Restaurant has good food but looks like pub seating. Internet did not work.
Location, style and furnishings, size of room Booking process, hotel couldn't handle booking so had to make this via Active website. Although spoke to hotel and agreed which room would be allocated, this was not known on arrival - advised had been allocated a) twin (double agreed) b) not in main house (agreed would be in main house) c) room 5 (room 11 allocated). In the end allocated room agreed on phone but like drawing teeth. Pressurised to book dinner on arrival (at noon) without any invitation to view menu - we didn't in the end eat there. Said on 2 occasions on arrival that we would leave bag as we were 'visiting the House (ie Waddesdon Manor) and would therefore only need to have access to room after that. On accessing room and reading hotel details, found out that guests received free entry to the ground of the Manor, which would have saved us 10 pounds, but we weren't advised of this. Breakfast next day. Sat and waited for table to be dressed. No butter or preserves, had to get left over butter from next table. Preserves never arrived. Gave order to disinterested young girl. My order - scrambled eggs with bacon. Arrived - no bacon. Had to ask much older lady who delivered food for this. Then asked for mustard which not provided. When older lady delivered comment was 'well anything else' in a 'don't bother me again' attitude - didn't like to ask for preserves!! Orange juice had run out had to ask for this. Unshaven (and this not from me but my partner) lad also serving very offhand. Overall the hotel is lovely - reason I booked it was that I had arranged a corpoate event there 2 years ago for international racing people lunch and private view of Waddesdon Manor, so wanted to show this and the Manor to my partner, just a shame it was let down not by overall experience but a combination of little annoyances - eg bedside light not working. Why not have a checklist of setting a table and checking a room and tick each item off to ensure everything as it should be. Would recommend to others and stay again if in the area but such a shame to be let down. (Also noted that others at breakfast were asking for eg a glass, salt & pepper on other tables).
The room was a delight. Comfortable bed, crisp white bedlinen, well aired and nice view. Tastefully furnished and spacious. The window opened, always a good point for me and my Husband. Very good evening meal. Excellent choice of wines. Friendly and helpful staff. For a fried breakfast the bacon was thick and undercooked, the egg was lifeless and the tomatoes were dull and listless. The room we were in was near the kitchen fans. I would ask for a room in another part of the Hotel next time.
Attentive and friendly staff, delicious breakfast, charming room, good size bathroom, plenty of car parking and a nice garden/terrace to the rear of the hotel - highly recommended. It's not a criticism but would recommend a slightly larger bar area/lounge for pre-meal drinks and nightcaps!
Staff were helpful but not intrusive. Interior comfortable and gardens beautifully laid out.
The hotel is very clean and tidy and the staff were polite and friendly, the bed was extremely comfortable and the breakfast was excellent with a choice of continental, cooked, or for a small supplement you could have kippers or smoked salmon. None
The room and the the choice of breakfast was excellent and all the staff were friendly and helpful. Waddesdon Manor and gardens are close by and well worth a visit
Fantastic location for Waddesdon estate, hotel very clean and historic building. We had a room at the back which was great. Had a good welcome at the village church. First course of evening meal was not up to scratch. The staff were very helpful, friendly and made the stay enjoyable, but there seems to be a lack of overall management in the hotel as it lacked a bit of organisation.
Staff very polite and proffessional. Room spotlessly clean and comfortable and great value for money. did not see a lift.
My room was clean and quiet Ther was a "dumped" empty minibar stuck in the corner of my room
bed was too hard and no smoking room was next to bar so smoke in room
The lovely designed clean bathroom and the fact it was warm, with plenty of accessories. Only one comfortable chair to sit in when there was two people and one had to sit on hard chair or bed. Not enough milk portions left in room for a drink upon arrival and a morning drink before breakfast. Felt that the sandwich snacks were a bit expensive.
The staff and the food were superb.
access from main road
clean,spacious,friendly staff,good facilities and easy access to&from motorway
We thought that the staff were outstanding being both helpful and polite.. The bedroom was a bit chilly and the towel rail temperlmental.
Conveniently located, easily visible approach to hotel for road users. Reception staff polite and courteous, bedroom reasonably well presented, I would have said excellently presented, but the cleaning staff let the side down slightly! No problem with the bathroom though. Very comfortable bed, which provided a good nights sleep, the room was spacious, as was the en-suite area, All in all very good value.
Accessibility, bedrooms nicely appointed, friendly reception staff Service for breakfast was terrible in all aspects on first day improved significantly beyond belief the second day when the rest manager was on duty
This hotel is really a oase where relax and golf is taking the lead. My wife didn't wanted to leave the welllness center (clean yacussi, fitness, sauna, hammam and swimming pool), while I enjoyed golf courses. The hotel is situated at 8€ taxi fee from a nice quite city with nice bars/food. Really something to advice for young people; just perfect !!! .. at 15km from oxford and 15€ public transport to London. sorry but I can't imagine anything negative !!
Excellent size room, with good clean gym and pool facilities. Very friendly and helpful staff. Good breakfast service Room rate a little expensive
Luxurious room - very modern & comfortable, spa area is lovely and treatments good value for money (I had 40 min back/neck/shoulder exfoliation for £42), food available in the restaurant, though I ate in the bar, which has tasty, reasonably-priced pub grub. Hard to find anything to criticise, the only thing I would mention is the full English breakfast. It's very tasty, but a bit more choice would have helped (eg, beans, hash browns, etc).
The room was very comforta The resturant in the hotel was a little to official and we were also told that we couldnt have wine by the glass (only a bottle) only to see people coming in with glasses from the bar. I think we should of been better informed of this.
Bar staff was not very service minded. Surprised to find that you had to pay extra for internet connection. In most hotels in Europe that is free. Also that it is an outside provider.
Excellent checking-in - attentive staff. Breakast staff very efficient and the variety of food was very good.
Only stayed one night so not a lot of opportunity to use any facilities. The breakfast selection was excellent. Too short a stay to comment.
Hotel good, staff very helpful no faults
Ease of access and facilities
excellent staff. comfortable room. free parking. facilities. 24 hour reception bar prices
Easy to find, plenty of parking spaces available. Large comfortable hotel, efficient and friendly staff, good selection available at breakfast. Lack of TV channels
Bedroom comfortable and adequate and bar/restaurant adequate Bathroom could be cleaner - black rim around taps, shower and hand rails
Staff Heating in the room was difficult to control
Breakfasts were very good and the staff very helpful The room was not serviced one day and too few towels had been left the previous day. Slow service in the bar because there was normally only one person serving and they had too much to do including room service and taking credit card payments.
Traditional style hotel The staff did not have the greatest customer service skills.
Very comfortable bed. Peaceful room. relaxing stay. Very cold bathroom, no radiator or heated towel rail. So-so staff. Tried to overcharge me be £100 and when this was pointed out, were not particularly apologetic or concerned.
Great charme, old England country style
setting of the property, and receptionist was very helpful room service breakfast tray was dirty, full of dust in each corner.
We liked the historical atmosphere and setting of The Crown and the authenticity of its refurbishment. The whole building has tremendous character.
The room was excellent. Breakfast was a shambles, staff were unable to cope with demand and hence service was pretty appalling.
The intimate bar area, the bedroom (which was one of the traditional rooms with oak beams) The fact that the staff were happy to arrange a breakfast at 0330am due to the fact that we needed to leave early.
The room was clean and spacious service at breakfast was poor
The rooms were fantastic, lots of old world charm. Very romantic!
Location, character, history, comfortable room Poor service and badly organised breakfast
room rather small but cosy, very personal atmosphere, good breakfast - Marlow and the river are at walking distance
The hotel was in a good location. The staff were efficient, polite and friendly. Our room was just outside the dining room which was abit noisy in the morning during breakfast.
Breakfast was good and friendly staff Noisy room on front - opposite pub on Saturday night.
Good location,walking distance to all amenities. Comfortable and clean. Off road parking. Good power shower. Good breakfast. Having a downstairs room we could hear the other residents above us quite loud especially if they came in late, this disturbed our sleep.
Marlow is a lovely area Thought hotel was very expensive for size of room and location
within walking distance of local amenities. impersonal
Really friendly staff and very welcoming. The breakfast was fantastic with a wide range. What was also good was how clean and presentable the guesthouse was both in the communial area and bedrooms. Maybe a little expensive for just one night.
Easy to check-in, clean, well-furnished room, great breakfast, friendly staff. None
I have received very positive feedback from our customers that they enjoyed their stay. I have received feedback from our customer that they were very happy with the accommodation. The only issue I have is that we were not told that the rooms Iwere spread over more than one building. Perhaps this is sometjhing that should be advised for future reference. This was no great problem for our customer but it may have been for other possible guests.