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Customer service was A+++. They were always helpful, cheerful, courteous & informative... Rooms were lovely, and location perfect - an easy walk to train station and market, as well as being next to the main street for shopping & boutiques. This was my third stay here, and I intend it to be my destination hotel when I visit again... Nothing to dislike...
the possibility of a guarded parking the possibility to have two single beds instead of just a double one
The hotel was easy to find. Parking facilities good. Although this was on Nov.1., i.e. holiday in France with basically the whole city closed down, the hotel resturant was open and served excellent food.
The hotel was bright and modern The situation - it was difficult to find. The restaurant was closed so we had to go looking for somewhere to eat
The studio room was very nice, the staff were very friendly and the food was excellent!
friendly staff and clean and nic ehotel
good value for money the room service was a bit long
The staff was very helpful. Luggage was not delivered at the airport for one of our group. They stored it for us even after we had moved on with our trip through France. We couldn't have been more pleased with their help. We would recommend this hotel to anyone.
the location in the heart of the centre we did not have a bath, only a shower, but the friends we were with had one, so apparently, there are different room types for the same price, they should at least mention this and preferably give you a choice (I would have loved a bath, after the marathon we did on Saturday!)
The bed was very comfortable and a very good shower. Our room did stink of cigarette smoke when we arrived. We aired it as much as we could and sprayed it with perfume, but in this respect it was fairly unpleseant.
We liked the decor, the updated bathroom, the helpful staff, the breakfast, free wifi, and a good restaurant for dinner. Didnot like to pay for parking garage.
Good location. Easy access to freeways. Good restaurant. Very poor wireless Internet signal. Almost too low to be usable.
good location, near Lyon
The accomodation was great .. room comfortable, dryer in the bathroom ... the restaurant was very good , the fish was cooked to perfection ... appreciate the light dishes presented in the menu
An overnight stop driving to the Cote D'Azure was an unexpected highpoint of our holiday. Really good food and a comfortable room for myself, my wife and our 2 children.
friendly helpful staff
We used this hotel as a stopover. As such it served us well. No negative points therefore but for a longer stay or a more touristic one I would likely choose a hotel closer to or in the center of Lyon.
We like this hotel very much, the rooms are big. There is free coffee and tea in the room.
The hotel was clean and had a great restaurant as well the staff were very helpful.
location to many shops/restaurant and businesses no
next to the motorway and quiet
Convenient location Shower didn't work properly and was very inconvenient
There was nothing that I liked about this hotel and therefore this section could remain blank. No restaurant on sunday evening. If this hotel has been refurbished as claimed then think again.
Quiet room No possibility to have dinner outside
The personal of reception
Nice and friendly staff. Close to the autoroute. Free parking space within the premisses. Little terrace in front of the building, annex to the restaurant. Keep in mind that this is a pass through hotel, located outside the city centre.
the room was very cool (thanks to the airco!). because of that you get a good night rest.
Generally what I expected but the three buffet menu was very good. I would recommend Balladins again.
Pleasant place for an overnight stay. Within reasonable walking distance of interesting town with choice of restaurants.
There was an on site restaurant which was great No Tea/Coffee making facillities in our room.
Helpful staff at the reception. Cheerful and inventive decoration of restaurant area, makes the room with it's excellent view very comfortable. Possibly this is rather common in France, but with a shower curtain in the bathroom, the room would have been perfectly equipped.
Very friendly staff, nice interior & exterior design. Magnificent view over the city of Lyon was a nice bonus.
Beautiful site. Friendly staff. Modern and humoresque environment,.
The Chef. Difficult to find.
The reception people were very helpful. The nice place and the charm of the well-designed hotel is damaged by the negligence of the (invisible) service. Dirty dishes in a new allocated room or waiting days on top of the fridge in the corridor, which seamed not being cleaned for a while, the lack of any concept for the breakfast and no way to have a nice coffee break on the beautiful terrace prevented us from testing the quality of the kitchen. Dommage!
breakfast dog excrement in the garden on our private patio. Not being taken immediately to an appropriate room due to my mobility restrictions, and that I had outlined that in an email.
new decorated rooms, great breakfast, excellent hotel
Very nice environment, good restaurant
The hotel and staff was really great! The dinner there was very nice and good tasting. It was located out in the countryside and was very quite at night. Really beautiful place surrounded by vineyards. Absolutely nothing, it was all great and would go back there again!
very quet and nice no
A very beautiful manor that has managed to keep it's originality (in the older rooms). The food was very good, if you like a more gourmet and expensive menu. Hard to find but worth it. No lift in the old section.
An exceptional hotel, one of the best we've ever stayed at No complaints at all
The Chateau was everything we could have hoped for and one of the best we have stayed at even though we travel through France regularly. One night was not enough. The dinner was incredibly good and excellent value. We chose a "comfort room" rather than the duplex as more in character. Would not have wanted to spend so much if we'd paid full price - the half-price offer was brilliant. I will not spend 20 euros each on breakfast anywhere! The mattress felt lumpy and not up to the standard of the rest of the room.
Room was great. Excellent property
nice location, prestigious chateau
Interesting decoration Quality of dinner Simple design for little bathroom No individual reading light on head of the bed
The design of the rooms was unique. Fabulous meal in gorgeous dining room. Very good service from staff. Bathroom small, only a hand shower. If bath had been fitted the other way round it would have been possible to have had a proper rain shower in the ceiling. This was a shame as only slight gripe about whole stay.
expensive for what it was
A very expensive hotel with cute but impractical design, and rhe Internet connection was rotally useless.
The desk receptionists spoke English and were polite and helpful. There was some trouble with keeping the supplies for breakfast replenished for patrons. We had to ask several times for more ham and butter to be set out, after it had run out.
We only arrived at 3am and wanted to sleep. We had the "Do Not Disturb" sign on our door and at 9am the cleaning woman came in our room waking us all. It was impossible to go back to sleep and we were very upset!
Not much at all really. The room where the bar was situated was quite pleasant. The rooms had seen better days. They were too small with little comfort.
open 24 hours ideal for through traffic French only TV. Economy on space
the manager went out of his way to make our stay wonderful. NO other mortal could have been more helpful. All the staff were kind, caring and helpful.We even had an upgraded room at no extra cost.
This was a beautiful hotel. We booked an extra night as we were so impressed with it. We were upgraded to a superior room which was very spacious with balcony overlooking the balcony. I would thoroughly recommend the hotel. The dining room was excellent as well with a beautiful buffet breakfast. It is also easy to locate with good signage.
We found the hotel location great for exploring the Beaujolais. We were disappointed that our choices from the dinner menu were not available on 2 evenings.
Large room, & bathroom. Large & comfortable bed, nice garden view.+
Room, patio and food were good. The front and reception area could be more attractive.
The food The room furniture
You feel at home. Very friendly.
In a very nice location, the owner of the Maritonnes are great. and I will return to see them if i pass again in the Beaujolais.
We like the Dutch couple who runs the Hotel of which we have visited from their start 11 years ago and they still remember us even though there has been a slip of 2-3 years no, but maybe it would help if the servants at the restaurant could speak better English
helpful staff.The restaurant was superb if not a little pricey.The local towns were all closed due to the holiday period.
The staff were very pleasant, the food was good and the room very comfortable.
Pleasant waitress. Good room.
Location, comfort in rooms The restaurant was closed - even though we had stated in our reservation that we appreciate reservation of table for a dinner..... We visit france for your exceptionel food and vine, i.e. lack of service in the restaurant was dissapointing.
Cleanliness of the room and diner at the restaurant that was really good. The size of the room was a bit small for a hotel in this category